Caesar’s Palace Las Vegas, NV January 15 th – 17 th Mark Cornes of Panthera Technologies...
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Transcript of Caesar’s Palace Las Vegas, NV January 15 th – 17 th Mark Cornes of Panthera Technologies...
Caesar’s Palace Las Vegas, NV
January 15th – 17th
Mark Cornes of Panthera Technologies Presents
Enterprise Messaging Solutions
Panthera IT Advisory Services
Software Development & IntegrationProject Mgt. | Development | QA-Testing
Mobile DevelopmentiPhone | iPad | Android | Tablet
Database ServicesDev. & Admin | BI Analytics | Big Data Analytics I MapR I Oracle I Java I C++
Microsoft SharePointUpgrade | Development | Implementation
Security ServicesAssessments| Audits | Security Plans |Compliance I Security-as-a-Service
Cloud & Managed ServicesDesktop-as-a-Service | Backup Recovery | HelpDesk
Infrastructure ServicesManaged Services | SAN | Server Admin | Helpdesk I TxtmeQuick
Strategic ConsultingRoad Map | Risk Management for Software & IT Infrastructure| DR/BC
TxtmeQuick™, the Company
Formed in 2009, Official Launch Jan 2013 2 dozen Fortune 1000 and 800+ SMB spanning dozens of
industriesApplied in both B-to-B and B-to-C applicationsOver $4 Million investedRelationships with all carriers in US/ CanadaGrowing Intern. (Canada/Australia/UK/Sweden)First Patent awarded 11/18/14
– Patent covers Text’ing Rights to all non-wireless numbers– Patent # U.S. 8,892,080
Why We’re a Team
Panthera knows how to leverage and apply technology to… streamline communications generate revenuegain operational efficiency
…so business can accomplish their goals and growth initiatives.
LET’S DO A DEMOCALL
(410) 670-5980
Hang up when hear hold music
How Did Apple Rise From Near Bankruptcy To
Become A ¾ Trillion Dollar Company?
Staying RelevantThrough
InnovationAppealing To
Younger Generation
6.8T 5.4
T
1.1T
7.5T
9.8T
8.5T
2002 2008 2014
T = Trillions (# of calls / # of messages)
SMS Voice SMS Voice SMS Voice
Because: We have become a 140 character nation.
Because:Consumers are demanding a more agile and mobile communication channel. (Forrester Research)
Because: Large companies are heavily investing in this fast growing channel.
Facebook purchase of WhatsApp for $19 billion
Change isn’t Coming, It’s Happening
Dec 22, 2014: Coca-Cola Company, announced it has
shut down voicemail and is now using text messaging, in order “to simplify the way we work
and increase productivity” – CIO Ed Steinike
“forget about voicemail … send a text instead”
Bloomberg.com .
And they are not the only ones, there are many more:
FAST97.6% of Text Messages
are read or acted upon in 4 minutes or less
Is there anything else providing that kind of response rate?
29 %of tweets areRead.
97.6 %of text messages are read.
12 %of Facebook postsare read.
22 %of emails areOpened.
EFFECTIVE
• 64% Of professionals use text messaging to facilitate various forms of business transactions and communications directly related to work
• 3-5 Text conversations can be handled in the time it takes to handle one phone call.
FAMILIAR
85% of this room sends/receives Text Messages in their personal lives
51% send text messages to customers and partners regularly
91%
What’s The Point?
Not forcing a service on the business community that customers aren’t going to use.
THEY ARE ALREADY USING IT – EVERYDAY
The only reasons Messaging hasn’t become a predominate form of communication in business is:
It hasn’t been Two-Way
It hasn’t leveraged familiar phone numbers
Text Perception: A personal form of communication (Facebook started out that way too)
The same phone numbers people call today
One Marketing Message “Call or Text us at…”
An Enhanced Messaging Platform built for both Small Business and Enterprise clients to add two-way SMS & MMS Messaging services
to existing non-wireless phone numbers, including VoIP, landline, POTS, Vanity & Toll Free numbers.
*Zero interference with phone systems or voice carriers. No new hardware required.
What is TxtmeQuick™?
LET’S DO A DEMOTEXT
ANYTHING
To 410-670-5980
ExistingDIDsAll text service offerings work with your businesses existing DIDs.
Services range from basic notifications of incoming messages to sophisticated automation powered by Artificial Intelligence.
All provisioning is done in the cloud, in real time.
01
TEXTNOTIFICATIONSEnabling existing phone lines (DIDs) to receive text messages sent from any mobile carrier. All notifications and incoming messages are routed to a designated email address set and managed by end clients.
02
TEXTCONVERSATIONSExisting phone numbers (DIDs) are text enabled. A web application (a.k.a.) txtConsole is provided so that corporate clients can conduct ‘text’ conversations from the ease of their computer or tablet. Additional features such as AutoTranslation, pre-scheduled notifications, txtBroadcast, and more are available on this platform.
03
TEXTAUTOMATION (via artificial intelligence)
Existing phone numbers (DIDs) are text enabled. A web app and all platform features are included in this plan. Additionally, your clients will have access to a sophisticated Artificial Intelligent engine (a.k.a.) A.L.I.C.E. who automates certain transactions, answers a number of routine questions and is capable of routing communication that she may not be able to understand to a live person for processing & proper reply.
Solve Communication Pains
Applicable value to any business unit:
Sales Marketing Customer Service Human Resources Legal Operations Logistics Information Systems
Digital Media Web
What TxtmeQuick™ is Not
Not SMS Marketing
No Excessive Text Messages
No Messages from Random #s
No App Required
TxtmeQuick™ is Good Customer Service
Everyone in this room has Hit 00 or said, Operator, Operator!
Is this convenient?Convenience is respecting customers time management
Convenience is experienced by both sides in the Customer Service equation
Convenient for Customer: Sales Information & ServiceConvenient for Company: Time Savings and Support
Two Levels of Service
SMB TxtConsole
Enterprise TxtConsole
Auto-Translation
25 Languages availableSeamlessly Text in any language
Messages arrive in native languagePress ‘Translate’ to read message
Reply in EnglishMessage is translated when returned
TxtBroadcast
Means for Outbound Messaging
Whatever you want to say
Whomever you want to say it
Database / list segmentation
Manages opt-in procedures and compliance standards
TxtReminders
Send appointment or reminder notifications Built in Calendar for scheduling Text at pre-determined times
Individually, by Group or Database Notify lists of upcoming events and activities
TxtRewardsBuilds brand ambassadors from the best source possible, your existing clients
Leads the way to acquisition, retention and mobile database growth exponentially over time
Messaging is sent and received from the familiar business phone number.
Fun and almost addictive interaction reinforces clients who take positive actions
Award a single grand prize or series of rewards proven to be of great value for the customer
Rewards may be a discount on service or a gift card to a major retailer
The total value of rewards should be approximately 25% of the cost of acquisition
System delivers a series of text messages that perform like digital coupons
Incentivizes can scale upward based on client behaviors, further driving referrals
Photo / Video / Document Messaging
Send & Receive Photo Messages
Property/Product Damage Claims
Parts, Products or Problems seen in the field sent back to HQ / CSR’s
Send & Receive Documents
Direct Integration to CMS
Send & Receive Video Messages
Provide tutorial and ‘How to’ Video
™
LET’S DO A DEMOTEXT
#service
To 410-670-5980
Track ROI via Cloud-Based Reporting
Geo/Demographic
Revenue Customized
Campaign Creation
Subscription
Traffic Reports Lists/Segmentation
Multi-User Access
$
Cloud-based portal provides customizable real-time reporting and delivery of information across all your campaigns
Additional Features:
• Auto-Responder• Unlimited #codes• Txt-It to Win-It
Challenge• TxtAds
• Payment Processing• Geo-Location• EncrypTxt Messaging• Txt’tensions • Mini Call Center
Over 35 TxtModules Bring Added Value
Artificial Intelligent TextAutomation of Database Information in all its Forms
ERP
CRM
DISPATCH
DATABASE
CMS
CALL CENTERS
Artificial Intelligenceaka ‘ALICE’
The backbone for much of what we provide now and plan to offer into the future
Foundation centered in Big Data analytics
Provides insight and perspective of dialogue to help define value and intent
Mine the data for actionable Business Intelligence
Dialogue is collected, stored, analyzed and reported in real time
Learn your organization’s strengths and stress points
Make faster decisions to gain market edge over competition
Significant cost and time savings through automation of business processes, customer interactions and transactions
Simple and complex requests performed, including quoting, questionnaires, surveys, payment collection, account disputes and scheduling
ALICE is
• ALICE is the employee you hire who:– works 24 hours a day 7 days a week. – Doesn’t take vacation or call in sick– And she quickly learns on the job
If you can do it by Voice or Web today You can do it by Text
QuickCharge: Credit Card Processing
Bypasses the Mobile Carriers & their fees
Direct charge of the consumer credit card
Ability for recurring monthly payments
Manual entry of Credit Card info
Send Mobile Website Payment link
FinancialHas your Bank Card been shut off due to suspicious activity?
Chances are it happened at the most inopportune timeYou then have to call the Bank, navigate prompts, sit on hold
Integrate our secure messaging to the software that defines and flags suspicious activity
Rather than freeze the account, Text notify customer with amount and type of transaction in question
The customer replies with a yes/no followed by the answer to one or questions to verify and authenticate identity
Simple, convenient and effective fraud resolution
No Account Freeze or Phone Call Required
Manufacturing
4000 calls per week received at Call Center
30% of calls from sales reps and wholesalers asking for product pricing and availability
Information is stored in an ERP or other Enterprise software system
API connection can retrieve and automatically deliver data by Text
Educate customers or reps to Text the Model/Part/SKU to the same phone
number they are calling
Pricing is specific to the individuals account
LET’S DO A DEMO
Text 2770732 to (410) 670-5980
Hospitality
Utilizing the TxtmeQuick platform as a Concierge Service for guests Upon check-in, Guests are asked to text the main phone number They receive an auto-response welcoming them to the Resort Hotel Minutes later the Guest receives another Message informing them to…
‘Text Us If You Need Anything at All!!’ Messages are sent throughout their stay reminding them of Events and
other happenings going on around the Resort
Collections
20-30% of payments are late Labor intensive and ineffective Text is a ‘Friendly’ reminder to Hard
pressOutbound dialing: No success by phone / email
Text is a convenient form of engagement A means to set phone appointments, meetings or
schedule services and deliveries. A buffer between two people who have very hectic
schedules
Chat on the Go: TxtChat
Accessible from a desktop computer, and can be integrated into Native and Web Apps
Desktop users can carry online conversations with them by pushing the button called 'swipe to mobile‘ and entering their mobile number.
The whole conversation can now be continued on the mobile phone.
When a user returns to the desktop, the conversation can be swiped back to the desktop.
The power of online chat in the hands of the Customer
Chat to Text and Text to Chat
Expand Online Engagements
TxtChat now offers Auto-Translation Instantly speak in 25 languages and open up engagement to multi-ethnic
consumers both domestically and internationally.Use Case: Optimal Payments, Inc.
TxtChat has Artificial Intelligence (ALICE)
40 % Number of Online Chat sessions abandoned23 Minutes Average length of an Online Chat session
Respect the Customers time
Save your own
TCPA Guidelines
We understand themWe take them more seriously than anyone
We have succeeded in changing them and continue to influence the FCC in Washington D.C.
Today’s rules were written for SMS Marketing
WE ARE SMS MESSAGING
Counterpunch to TCPA Drive inbound engagement Let everyone know they can reach you FIRST When they do, they want something, and 90% of the time they
accept the terms and conditions to get it Near immediate 30% adoption rate from existing client base
Email went through similar changes as Spammers forced the communication channel to adapt. Text is no different.
Allow someone to opt-out, or ‘unsubscribe’, meet your obligation
Not every situation is the same, and this is not legal advice.
Don’t fret, just let us guide you on best practices
Getting StartedMonthly SaaS License Per Phone Number
Set-Up / Integration Fee
Two types of integration: Hands Free
Minimal IT involvement
Deep Integration API connection
Begins as low as $300/mo for the SMB
Begins as low as $1,500/mo for Enterprises
Let’s Schedule a Webinar
Text #contact to 410-670-5980