Organizational Change and

DevelopmentCh. 14

By:Whitney French

Drew Carlson

From the Wagner Consulting Group By: Tom Wagner

Overcoming resistance to change; Change is often necessary but sometimes avoided because of a natural tendency to hold on to the familiar.

Efforts to block the introduction of new approaches. Some of theses efforts are passive in nature, involving such tactics as verbally supporting the change while continuing to work in the old ways; and other efforts are active in nature, involving tactics such as organized protests and sabotage.

RESISTANCE TO CHANGE:

Wired to do three things:

1. Match Patterns

2. Resist or Fight any Threats to Survival

3. Respond First with Emotion Over Logic

Human Brain:

Separated change efforts into two dimensions:

1. Transitional with a short-term focus

2. Transformational ensures long-term success

Peter F. Drucker

1. Create a sense of urgency

2. Build a coalition of trendsetters

3. Sell the vision

4. Use discipline and planning

Four Step Approach to Making Change Happen:

Create a sense of urgency to leverage the “fight or flight” threat response.

Leader must frame the need for change as a make-or-break business imperative.

Sense of urgency

People innately need to be members of groups and have a need to be accepted.

Create a group of one or two trendsetters and then methodicallyenlarge the group until peoplewant to be a part of the “in crowd”and will change to fit in

Trendsetters

A clear and compelling vision for the future undergirds the entire change process

Repetition of goals is essential. Take how much necessary communication there should be and then multiply by 10.

Give people some freedom and allow them to share their thoughts of the change to offer them some ownership of the change

Vision

Without disciplined planning and execution the change effort will veer off course and eventually stall

Discipline

http://www.youtube.com/watch?v=eTb1wSkc5ec

How UPS resists to change their processing ways.

Video:

Wagner, Tom. "Overcoming resistance to change; Change is often necessary but sometimes avoided because of a natural tendency to hold on to the familiar.." South Central Construction 06 Oct 2006: 55. Web. 17 Nov 2010. <http://www.lexisnexis.com.proxy.library.oregonstate.edu/hottopics/lnacademic/?>.

Work Cited