Carlson Wagonlit

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Presented byCarlson Wagonlit TravelCopyright 2015 CWTInternational Travel Presentation

CWT Travel CenterTravel [email protected] Carlson Wagonlit Travel8-2-113|Cyber Tower | Sanali Info Park | Road No 2 | Banjara Hills | Hyderabad 500034 |

CWTCSC India Raza Team Supervisor [email protected] Carlson Wagonlit Travel8-2-113|Cyber Tower | Sanali Info Park | Road No 2 | Banjara Hills | Hyderabad 500034 |CWT CSC IndiaSunder Ramanathan Team [email protected] Wagonlit Travel8-2-113|Cyber Tower | Sanali Info Park | Road No 2 | Banjara Hills | Hyderabad 500034 |CWT CSC IndiaCharu VatsProgram Manager [email protected] Wagonlit TravelCentrum Plaza, First Floor, Golf Course Road, Sector 53, Gurgaon 201 301Copyright 2015 CWTCWT Travel CentreCSC India Travel TeamCopyright 2015 CWTCSC HyderabadNeal RogersAPAC / India Global Travel Lead+91 4044306666 Ext 744418 +91 [email protected] Computer Sciences CorporationBuilding # 7, Mind Space IT Park, Madhapur, Hitech City, Hyderabad 81 CSC NoidaVaruna TaylorCSC India Travel+91 1204704408Ext 704408+91 [email protected] Sciences Corporation Noida Campus, Sector 62, Noida 201 301Procedure for Travel BookingsCopyright 2015 CWTTraven centre receives approved travel request

Travel Center issues & sends e-tickets along with stay & car (US specific) arrangements if required. handover with e-tickets and make stay arrangements and car (US Specific) if required.

Is the available fare above 90,000?

Team leader/supervisor Center takes approval from Neal

Travel Center receives go ahead from the traveler

Travel Center provides lowest logical flight option as per travel request with the traveler cc VarunaIs the available fare above 83,000?

Travel center takes approval from VarunaTraveler raises online travel request from CSC Application Portal

International travel documents you must have in your possession Valid PassportConfirm air ticketsValid Visa to the destination / transit points (if needed)Overseas Travel InsuranceOverseas Hotel confirmationCar (US specific) confirmationAirline ItineraryForeign Exchange Currency / Amex Card / Prepaid Forex cardDocuments from FAS (Foreign Assignment Services)Secondment letter/petition for L1/H1 (long term work visa) and Invite letter/port of entry letter for B1 (short term business visa)Note: Please remember to make two copies of your Passport, Ticket and Travel Itinerary one to be carried in your cabin (carry-on) baggage and other to be left at home in case of an emergency.Copyright 2015 CWTPassport

Passport must be valid for minimum of six months to obtain VISA.

Lamination of the passport must be intact to avoid refusals of visa

Damaged passports are not entertained by embassyCopyright 2015 CWTVRF - Visa Stamping Request form (Oher than US & UK)

Travel Centre Business hours are:Monday to Friday: 09:00 - 20:00Saturday: 10:00 13:00Documentation request will normally be responded within four working hours. Mails received outside normal working hours will be replied to on the next working day.

TRFI International Travel request form

Travel Centre Business hours are:Monday to Friday: 09:00 - 20:00Saturday: 10:00 13:00Reservation requests will normally be responded within four working hours. Mails received outside normal working hours will be replied to on the next working day.SLA TimelinesCopyright 2015 CWT Overseas Car Request (US Specific)

Travel Centre Business hours are:Monday to Friday: 09:00 - 20:00Saturday: 09:30 13:00Reservation requests will normally be responded within four working hours. Mails received outside normal working hours will be replied to on the next working day.We request you to give your valuable feedback through Travel Feedback form available on CSC Application Portal

Overseas Accommodation request

Travel Centre Business hours are:Monday to Friday: 09:00 - 20:00Saturday: 09:30 13:00Reservation requests will normally be responded within four working hours. Mails received outside normal working hours will be replied to on the next working day.We request you to give your valuable feedback through Travel Feedback form available on CSC Application Portal

SLA Timelines Copyright 2015 CWT Foreign ExchangeUnderstand your entitlements and accounting procedures and for any clarifications, contact [email protected] your foreign exchange from Forex Desk Settling Currency in IndiaCurrency which are non tradable currency in India should be converted to USD before leaving from respective countryForex surrenderAfter returning back from onsite, balance currency or pre paid (if taken) needs to be given back to Forex Desk

Copyright 2015 CWTForeign Exchange contdThe below list of currencies can be accepted by all forex branches in India Currency NameCur CodeU.A.E. Dirhams AEDAustralian Dollar AUDBaharain Dinar BHDCanadian Dollar CADSwiss Francs CHFChina Yuan CNYDanish Kroners DKKEuro EURSterling Pound GBPHong Kong Dollar HKDJapanese Yen /1000 JPYKuwati Dinar KWDMalaysian Ringtt MYRNorwaygian Kroner NOKNewzealand Dollar NZDOman Rial OMRSaudi Rial SARSwedish Kroner SEKSingapore Dollar SGDThai Bhat / 100 THBUS Dollars USDSouth African Rand ZARBangladesh Taka/100 BDTEgyptian Pound EGPKorea Won/1000 KRWSri Lanka Rupee/100 LKRMauritius Rupee MURQatar Rial QarRussia Ruble RUBScotish Pound SCPTaiwan Yuan TWDYour E ticket...Date of TravelApplicable Fare and TaxesNot Valid after Date

Your air tickets...Your tickets could be one consolidated ticket or separate domestic and international ticket Please be sure to check that you have tickets for all the flights/sectors as required.

Look for the following on the ticket:The Airline: You need to know which airline you are travelling on. Each airline has a unique code.The Airport: Many large cities have more than one airport. International and domestic airports are often different.The Terminal: Most airports will have more than one terminal. International and domestic terminals are often different. You need to know which terminal from which you will be departing. Check-in time: International flights - Normally three hours before departure.Departure time: Refer to your ticket for each flight.You could be denied boarding if you check-in late!Copyright 2015 CWTMore about your air ticket..Ticket validity: Could differ depending on the duration of your stay. This could range from 3 months to one year.

Ticket Briefing: You may send mail to CWT Travel Center, should you need any specific clarification about your tickets!

Connecting Flights: Be sure to check your ticket for the connecting flight information. You must look for the connecting airline information at the airport terminal.

Make sure you are aware of all of your transit cities and connecting times & rules.

Frequent Flyer: If you travel frequently by air, enroll yourself on a popular frequent flier program and enjoy benefits.

Copyright 2015 CWTSample itinerary - AirEK 543 Y 20JAN MAA DXB 0415 0645 OKEK225 Y 20JAN DXB SFO 0820 1305 OKEK Airline code for Emirates Airlines; 543- Flight Number; Y Class of travel.20JAN Date & month of travel MAA / DXB City of departure / Transit city or Destination0415 Scheduled time of departure0645 Scheduled time of arrivalDXB/SFO Transit city / DestinationOK Confirm

Note: If you have problems understanding airline and city codes ask CWT Travel Center for a detailed printout of your itinerary.You can check on the internet using your PNR (Passenger Name Record) Record Locator & Last Name URL: https://www.viewtrip.com/Copyright 2015 CWTSample itinerary - HotelItinerary InformationToday's Date: 10 August 2015

Reservation ID: N8Q4Z4

Agency InformationCarlson Wagonlit Travel 8-2-113|Cyber Tower | Sanali Info Park | Road No 2 | Banjara Hills | Hyderabad 500034 |Agency Phone: CARLSON WAGONLIT TRAVEL 18004190113 Geeta -Q48

Hotel- New County Hotel Perth Saturday 27 August 2013 - Saturday 10 September 2015

Copyright 2015 CWTTravellerKUMAR, HONEYMRSynXis 14 NightsNew County Hotel Perth 1 RoomNumber of Guests: 1 GuestConfirmation Number: 13292SY004290Check In: Saturday 27 August 2015Check In Time: 15:00New County Hotel Perth22 County Place Perth Gb Ph2 8Ee Phone: 44-1738-623355Fax: 44-1738-628969Check Out: Saturday 10 September 2015Check Out Time: 10:00Estimated Hotel Rate*:GBP 75.00 / nightApproximate Total, including taxes:GBP 1050.00Sample itinerary Hotel contdCopyright 2015 CWT STANDARD BED AND BREAKFAST RATE INCLUDES ACCOMMODATION -FULL SCOTTISH BREAKFAST AND VAT * Estimated Hotel Charge does not include room service or other misc. charges occurring during the stay.Hotel InformationRate: GBP 75.00 / nightApproximate Total, including taxes:GBP 1050.00Guaranteed VI xxxxxxxxxxxx1001Exp. 0412Name: KUMAR, HONEYMR-----------------------------------------------------------------------Remarks YX37420ARR27AUG CXL:CXL BY 2 DAYS PRIOR TO ARRIVAL CXL FEE

1Status Confirmed (HK)

Sample itinerary Hotel contdCopyright 2015 CWT CSC Preferred HotelsIf you are not sure where to stay on your journey you may reference the CSC Global Preferred Hotel database to find:The CSC rateThe Hotel amenitiesThe Hotel location and proximity to the CSC site

Below are the links to the CSC Hotel database website:https://travel.amer.csc.com/clu2/resource/travel2.nsf Copyright 2015 CWTRental CarsAs long as your car rental booking references the CSC Avis corporate discount #A142000 and Budget corporate discount #V052900 you are automatically covered for the following insurance:Free collision damage waiverExtended limits of third party liability Keep in mind however there are some Avis and Budget licensee locations that do not participate in the free insurance coverage. This means these locations may offer the CSC corporate rates, but do not include the insurance. Avis in Columbia, South Carolina is an example of one such location. In these cases you still decline the insurance at the time of the rental, but any damage to the vehicle caused by a CSC renter is "self Insured" by CSC. If caused by another driver, then CSC will seek recovery from the faulting party. Any third party liability claims (bodily injury and/or property damage to others) caused by our Renter would be reported to CSC's insurance company. CSC Risk Management would coordinate this with our Renter. It is important therefore that all rental car incidents or accidents be reported to Risk Management as soon as possible. CWT or Risk Management can provide accident reporting instructions and form. Copyright 2015 CWTRental Cars - ContinuedThe Car lease owner has to surrender the car after the expiry of the agreement duly signed at the time of taking over the lease from Avis in US and other locations on the basis of confirmations sent by Travel Centre.Extension of the Car Lease in the same owner name can only be done thru Travel Centre as Avis will not entertain such requests directly on Company payment. Any such extensions done directly from Avis, the credit card will be charged of the resource.Please contact [email protected] for any such clarification

Copyright 2015 CWTOverseas Travel Insurance process and procedureCopyright 2015 CWT

Travel and Overseas Medical Insurance TATA AIG- CSC PARTNERSHIPPlease ensure that you:Are you carrying the Overseas Travel Insurance Certificate with you issued by TATA AIG.If your stay is extended on B1 (Business) travel , contact India Travel Team ([email protected]) to get an extension on your Travel Insurance. Ensure you get your insurance extended before the expiry date.Verify with travel Centre that you have obtained the proper vaccinations for the country that you are visiting (primarily required for visiting African Interiors and South America), or visit WWW.cdc.gov/travel for more information.

Medical plan used by CSC: TATA AIG CompanyTravel insurance issuance processTravel Insurance BenefitsHow to register and make claimWhom to contactCopyright 2015 CWTInsurance Issuance ProcessEmployee fills insurance request xls sheet and sends it to [email protected] Same gets processed by [email protected] The request is sent to TATA AIG help Centre to generate the insurance certificate.TATA AIG Help Centre generates the certificates and forwards the certificate to the employee and to [email protected] gets in touch with [email protected] in case of extension / closure of the insurance certificate incase returning earlier than planned.On completion of the assignment, the employee sends the soft copy of departure and arrival seal stamped in the passport to [email protected] 24Insurance Process FlowInsurance Benefits

How to register & make a claimINTIMATION OF LOSS:Every loss is to be immediately notified to TATA AIG upon the happening or on coming to the knowledge of INSURED. The notification may be made by the following modes: Call Assistance Centre: In case of Overseas ClaimFor American Country Travelers: 1-866-866-2620 (Toll Free)For Rest of the World Travelers: +60321180782 ; +60321180784 (Toll Worldwide)Call Assistance Centre: In case of Domestic Claim1800-266-7780 (Toll Free) ; 022- 66939500Upon intimation, our Customer Service Representative will take down the details of the loss and intimate the claim number to the caller.

SUBMISSION OF CLAIM DOCUMENTS:Completed Claim form and requested documents need to be sent to the below mentioned address:Claims Dept. Tata AIG General Insurance Co. Ltd.A-501,5th Floor, Bldg no 4, Infinity Park,Gen.A.K, Vaidya Marg, Dindoshi Malad (East), Mumbai -400097

QUERY/STATUS CHECK FOR A SUBMITTED CLAIM:Write to [email protected] with a copy to a&[email protected] for any query/follow up regardingsettlement of a registered claim.Do mention the Claim registration no. in the subject line of the e-mail and if possible attach the scanned copy of the documents that have been submitted to the Claims Dept. in Mumbai.Escalation 1:- [email protected] 2:- [email protected]

Contact us atContact Person : Santosh K KotiTelephone number : 91-80-61760956 EXTN. 760956Mobile : 91- 98458 48905E mail : [email protected]

Copyright 2015 CWTTo reduce on the cost of international roaming all employee carrying their official connections on international roaming need to carry Matrix global SIM cards for calling purposes, the cards will be issued by respective designated location Admin SPOC. Employees need to request Admin team 4 days in advance before the travel date to avail the calling card. Its the responsibility of employee to carry the Global SIM card failing which the individual on his return needs to get approval from his NLA & Group head for the entire amount spent on international roaming along with reasons for not carrying the Global SIM card.Users after his return needs to submit the card back to Admin.Travel team will ensure that the no-dues from Admin is received and only then hand over the travel documents.Admin while clearing the no-dues will hand over the SIM card & handset to user along with tariff plans.

International Calling Card - Matrix Admin SPOC will be sending the detailed bill with call details.User shall bifurcate official & personal Calls (mention no personal calls incase all are official in nature) and revert in 3 working days, after which the same will be sent to finance for bill processing. Incase of no response in 3 days, as a process the entire bill will be considered personal and will be recovered from the individuals payroll.Incase the handset is lost during the travel, an amount of 5000 (to be discussed with service provider) shall be charged to employee through payroll recovery.

Please note:- Incase an individual is not carrying an official phone, but due to business requirement he needs to be on call. The individual needs to get his Sub group head approval & avail the global Simcard.ng Card - Matrix International Calling Card - MatrixInternational Calling Card - MatrixYour baggageYour baggage allowance is inclusive of your checked and cabin (carry-on) baggage

Cabin (carry-on) baggage allowanceOne piece not to exceed 45 (115cm) each in (L+B+H) and 07 kg in weight for economy and business class.In addition to the cabin (carry-on) baggage above, a lap top can be carried on as an additional personal item without charge.Piece System for USA / CanadaWeight SystemCopyright 2015 CWTFree Baggage Allowance: First & Business class passengers 2 bags (pieces) where the total of the three dimensions does not exceed 158 cm (62 inches) for each bag Economy class passengers 2 bags (pieces) where the total of the three dimensions for any one bag does not exceed 158 cm (62 inches) and where the total for both bags does not exceed 316 cm (107 inches). Please check with travel Centre before departure Ex India on baggage concept (MAY DIFFER AIRLINE TO AIRLINE)Maximum weight of any one bag is 23 kg (Note: domestic airlines within USA may not allow a free baggage allowance based on a weight or piece system) Children are entitled to the same free baggage allowance as adult passengers. Infants not entitled to a seat are allowed one checked bag of which the total of the three dimensions should not exceed 115 cm (45 inches) plus one fully collapsible stroller or pushchair Piece systemYour baggage contdCopyright 2015 CWTYour baggage contdFree Baggage Allowance: First Class 40 kg (88lb) Business Class 30 kg (66lb) Economy Class 20 kg (44lb) Note: These are the normal allowances. Some carriers may have different allowances, particularly on domestic routes. Please confirm with carriers. Children are entitled to the same free baggage allowance as adult passengers. Infants are not entitled for a seat and are only allowed one fully collapsible stroller or pushchair. Excess Baggage Charge: Levied on baggage in excess of the free allowance. The charge is 1.5% of the highest normal direct adult fare Weight Concept one way economy class (in local currency) for each kilogram in excess of the free allowance. Also may be levied on baggage per piece based on destination which are further classified zone wise (East zone , Mid zone, West zone). Weight systemCopyright 2015 CWTUseful tips on baggageTravel light.Pack your bag yourself.Keep an eye on your baggage, especially at airports. Avoid excess baggage or be prepared to pay extra.Ensure baggage tags are fixed on all pieces of baggage with your full address on them (both inside and outside bag recommended).Choose good quality bags (if lockable, be prepared to unlock for security).Keep one set of clothes in cabin (carry-on) baggage.

Copyright 2015 CWT

Time Zoneshttp://www.timeanddate.com/worldclockCopyright 2015 CWTYour journey begins..Dress smart.Check your travel documents and baggage before you leave for the airport.Leave early and check-in on time.Be sure to check in your required check in bags at the airline ticket counter. Take care of your cabin (carry-on) baggage.Abide by the list of items prohibited to be carried on board.Pack all items like skis, cues, walking canes, sticks, Swiss knives and lighters in checked in baggage (not carry-on/cabin baggage).Do NOT check in or carry the baggage for unknown traveler.This will expedite the check-in process and avoid the risk of confiscation and unnecessary delays.

Copyright 2015 CWTAt the Indian airport...Avoid touts, guides and suspicious people when transiting airports.Use a reliable taxi or coach service to travel between airports.Report for international flights 3 hours prior to departure.While checking in ensure you collect your boarding pass and ticket from the check-in counter.Check to ensure that the right ticket coupons have been uplifted! Not meant for e-ticketsFill in your personal / passport details on the embarkation form. (This form is available at airport check-in counters only)Copyright 2015 CWTEmigration and CustomsPass through emigration. Embarkation form must be handed over to the emigration counter.Indian Customs Declare your laptop and other valuables at customs. Show Yellow/Blue laptop card issued by CSC incase you are carrying Company provided Laptop.It is illegal to carry large amounts of Indian currency out of the country.Security Check Pass through security check and await departure call.Copyright 2015 CWTEn routeEnjoy the in-flight service, but do not consume excess alcohol. Drink plenty of water and/or fruit juices. Stretch yourself from time to time. These steps will help you to combat jetlag and arrive in better shape.Finish any fresh foodstuff that you may have carried with you on board. You are not allowed to bring fresh and moist foodstuff into the USA. These rules differ by country.There are restrictions on carrying medicines. Prescriptions should accompany medicines.Transit Points - Do not stray outside the airport, as Indian nationals require a visa to enter most countries.

Copyright 2015 CWTOn arrival..Claim your checked baggage - at the first port of entry in USA and at the final destination in other countries.

You are now ONSITE!

Please reconfirm your return ticket atleast 72 hours prior departure directly with the airlines or Travel Centre respective to your CSC India location

Copyright 2015 CWTWhat to do in case of lossPassport: Report the loss to the nearest police authority, obtain a First Information Report (FIR) and then get in touch with the nearest Indian Mission which will issue you a temporary travel document. Baggage: If the airline misplaces your baggage, obtain a Property Irregularity Report (PIR) or Lost Baggage Claim form, before you leave the airport. Many airlines compensate you for any inconvenience. Damage Baggage reported before departure from airport.Foreign Exchange: Loss of Foreign Currency Cas cant be replaced. Travel Card Lost : AMEX Card 18-888-728751 (US) Call Collect No +18018492124 VISA Card 24- hour helpline +91 22 27648000 Copyright 2015 CWTReference InformationHelpful Website Addresses:

Time zones http://www.timeanddate.com/worldclockForeign Exchange Rates www.rbi.org.inVaccination www.cdc.gov/travelItineraries www.viewtrip.comT & E Concur - https://expenses.csc.com/CSC Preferred Hotel Directory https://travel.amer.csc.com/clu2/resource/travel2.nsf

Disclaimer The non-CWT websites provided above are recognized to be the most reliable resources outside of CWT. Availability and updates of these websites are not guaranteed by CWT.

Copyright 2015 CWTFrequently Asked Questions Q: Visa processing & International travel ticket, how do I proceed?A: Need to raise VRF (Visa Stamping Requisition Form) & travel request (Travel Requisition Form International) through Concur. You may contact your reporting manager for further details. Once the same is filled in & approved, the travel Centre will initiate the visa processing & will conclude in the International Travel process.

Q: Am I eligible for the one time travel allowance?A: The amount will be as per the overseas travel policy if mentioned.

Q: Forex & Insurance, where will I get the same?A: Refer to Foreign Exchange & Overseas Insurance Slides.

Q: On arrival in another country, who will pick me up?A: You will need to arrange your own transportation upon arrival.Copyright 2015 CWTFrequently Asked Questions Q: Who will arrange my accommodation overseas?A: This will be taken care by the CWT travel centre as per your approve travel requestQ: Do I need to reconfirm my tickets?A: This will be taken care of by the travel Centre for your onward journey. However you may need to contact the concerned airline to reconfirm the same for your return travel. Contact the travel centre if you have any changes in travel plan.Q: When will we receive the bar codes for US visa appointments?A: As soon as the passport copy reaches the India visa team, your barcode process will be initiated, for the barcode to be activated after the cooling period will be 5 business days. One can contact them at [email protected]: When will we get the passports after interview (US visa)?A: After the interview day, in 5 to 6 working days the passport will reach India Visa Team ([email protected] ) under normal working days.Copyright 2015 CWTFrequently Asked QuestionsQ: Who will arrange for overseas car booking?A: This will be taken care by the CWT travel centre as per your approve travel request if needed (only for US)

Q: Who will arrange extensions for overseas car booking?A: This will be taken care by the CWT travel Centre & you need to send the email to [email protected] and a return confirmation mail shall be sent to the resource in whose name the lease needs to be extended as per policy.Copyright 2015 CWTThank you...Bon Voyage !!

Copyright 2015 CWTSheet1CountriesRatesUSADaily RentFreeIncoming Calls/ Min.$0.13Outgoing Calls/ Min.$0.13Call Back to india / Min.$0.47Local SMS$0.20International SMS$0.25Free Mins. / dayNaUKDaily RentFreeIncoming Calls/ Min.FreeOutgoing Calls/ Min.GBP 0.08Call Back to india / Min.GBP 0.18Local SMSGBP 0.45International SMSGBP 0.10Free Mins. / dayGBP 0.20ChinaDaily RentFreeIncoming Calls/ Min.0.8Outgoing Calls/ Min.0.8Call Back to india / Min.5.50Local SMS1.00International SMS3.00Free Mins. / dayNaSingaporeDaily RentFreeIncoming Calls/ Min.FreeOutgoing Calls/ Min.SGD 0.20Call Back to india / Min.SGD 0.95Local SMSSGD 0.15International SMSSGD 0.25Free Mins. / dayNaAustraliaDaily RentFreeIncoming Calls/ Min.FreeOutgoing Calls/ Min.AUD 0.40Call Back to india / Min.AUD 0.60Local SMSAUD 0.25International SMSAUD 0.25Free Mins. / dayNa

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