By Michael Calderwood Receive Call Emergency Service...
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Transcript of By Michael Calderwood Receive Call Emergency Service...
![Page 1: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/1.jpg)
STEPS TO A SUCCESSFUL WATER DAMAGE
By Michael Calderwood
Receive Call
Emergency Service
Inspection
ScopeCommunicate Authori
zationMitigat
e
Coordinate
Monitor
Communicate
Finalize
Communicate
***MOST IMPORTANT!!!
Communicate CommunicateCommunicate
![Page 2: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/2.jpg)
Receive Call•Obtain all important file information
•Call all necessary parties
![Page 3: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/3.jpg)
Emergency Service
•Fast Response (within an hour in most cases)•Valley wide and beyond•$100,000 dollars + in the latest and best equipment and inspection tools brought to you•Qualified hard working technicians •24 – 7 – 365 service for emergencies
![Page 4: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/4.jpg)
Inspection
•Thorough inspection of all affected and potentially affected areas•By Qualified Technicians•Latest Training And Techniques•Best Inspection Tools Available
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ScopeTechnician takes all the gathered information from the inspection and determines a scope of work to be completed i.e.•Extraction •Material removal i.e. Baseboard, drywall, cabinets, carpet, padEtc…•Determine equipment quantity, placement, and Drying techniques to be used.•Makes decisions in regards to contents and furniture.•Determines whether or not other contractors or vendors need to be involved to fulfill the scope.
![Page 6: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/6.jpg)
Communicate
•Empathize•Set expectation•Explain scope in complete detail •Who else may be involved•Explain monitoring•Equipment•Potential length of time
TO INSURED To Adjuster & Contractors•Explain scope in complete
detail•Potential length of time
![Page 7: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/7.jpg)
Authorize
Step 1 present and explain The work authorization
Step 2 get signature from a person on the policy
![Page 8: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/8.jpg)
MitigationRemove standing
waterRemove wet
materials per scope
Clean up
Set equipment and drying systems
Document
Communicate again
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CoordinateCall dry cleaner to Pick up damaged Clothes, drapes,Linens etc.
Call specialist to take care of electrical, plumbing, countertop and cabinet issues.
Call roofer toRepair or tarp roof.
Call specialty Movers for Pianos, pool tablesArt etc…
![Page 10: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/10.jpg)
Monitor
•Daily visits to jobsite•Monitoring and documenting• Atmospheric conditions• Material moisture
contents• Furniture condition
•Adjusting and removing equipment as needed•Addressing any new questions or concerned our customer may have.
![Page 11: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/11.jpg)
Communicate
HOW•In person•Over the Phone•Via e-mail•However you can
What•Progress•Changes•Issues•Expectations
When NOW
WHO•Insured•Adjuster•Contractor•Any and all interested parties
![Page 12: By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST.](https://reader035.fdocuments.us/reader035/viewer/2022062619/55189d33550346b31f8b46fc/html5/thumbnails/12.jpg)
Finalize
Done
Done
Done
Done
Done
•Remove remaining Equipment
•Take care of any closing paper work
•Any final clean up needed
•Reset any furniture if requested
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Communicate
UPDATE THE
Contractor
Anyone else involved
Adjuster