Buzzient Presentation at Oracle CrossTalk 2010

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Disruptive Technologies: Innovators Redefining Retail Timothy Bernard Jones, CEO, Buzzient
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    21-Oct-2014
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Transcript of Buzzient Presentation at Oracle CrossTalk 2010

Page 1: Buzzient Presentation at Oracle CrossTalk 2010

Disruptive Technologies: Innovators Redefining Retail

Timothy Bernard Jones, CEO, Buzzient

Page 2: Buzzient Presentation at Oracle CrossTalk 2010

Your Customers are talking…about YOUAre YOU listening?

Page 3: Buzzient Presentation at Oracle CrossTalk 2010

Where’s the Conversation taking place?

My 800 Number? With my existing sales force?

In my Retail Stores?

YES, but ALSO….

Page 4: Buzzient Presentation at Oracle CrossTalk 2010

What kinds of things are they saying?…

Your Customer ServiceStinks!

No one answers my email,So I’m going to Twitter!

I’d really like to buy something new, but wish I

had a coupon…I love those yellow

gore-tex jackets, I cansee my kids anywhere.

Page 5: Buzzient Presentation at Oracle CrossTalk 2010

How BIG an issue is this…really?

Page 6: Buzzient Presentation at Oracle CrossTalk 2010

Ok, So WHAT do you do about it?

First, realize that Signal-to-Noise Ratio is very low

Page 7: Buzzient Presentation at Oracle CrossTalk 2010

Buzzient Enterprise™ Social CRM Applications

Sales

Buzzient Aggregates social media data

API

API

API

API

API

How Buzzient Helps

Merchandising SEO/SEMPortal Support

Page 8: Buzzient Presentation at Oracle CrossTalk 2010

What if I’m too busy to pay attention?

Page 9: Buzzient Presentation at Oracle CrossTalk 2010

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Contact:

TimothyB.JonesCEO,Buzzient

OneBroadway,14thFloorCambridge,MA02142

Ph:[email protected]

twiKer.com/tbjbuzzient