Business Start-ups & Standard Operating Procedures A Premier Strategics presentation….. Copyright.
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Business Start-ups Business Start-ups & & Standard Operating Procedures Standard Operating Procedures A Premier Strategics presentation….. Copyright Copyright
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Business Start-upsBusiness Start-ups&&
Standard Operating ProceduresStandard Operating Procedures
Business Start-upsBusiness Start-ups&&
Standard Operating ProceduresStandard Operating Procedures
A Premier Strategics presentation…..
Copyright
Copyright
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ContentsContents
• Business ConstructionBusiness Construction
• Business CommissioningBusiness Commissioning
• Business System NeedsBusiness System Needs
• Benefits of Pre-start Skills DevelopmentBenefits of Pre-start Skills Development
• Processes and PeopleProcesses and People
• Structured Standard Operating ProceduresStructured Standard Operating Procedures
• On-job Training SystemOn-job Training System
• Evaluating On-job PerformanceEvaluating On-job Performance
• Results are in Output of Standard Operating ProceduresResults are in Output of Standard Operating Procedures
• Business PerformanceBusiness Performance
• Competence and SafetyCompetence and Safety
• Competency EvaluationCompetency Evaluation
• Management of TrainingManagement of Training
• Task Analysis of SOP’sTask Analysis of SOP’s
• Task Breakdown of SOP’sTask Breakdown of SOP’s
• Technical Writing for SOP’sTechnical Writing for SOP’s
• Typical Standard Operating Procedure DocumentsTypical Standard Operating Procedure Documents
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Output
No
ProcessVariation?
No
Operation/Service
Map Processes& Procedures
Processes & Procedures
Mapped?Yes
Yes
Yes Skilled TeamMembers?
Map NewProcedures
ProcedureAnalysis
DocumentProcedures
Train, Coach& Evaluate
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Results are in Output of Standard Operating ProceduresResults are in Output of Standard Operating Procedures
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Business ConstructionBusiness Construction
Executive Support & Management OwnershipExecutive Support & Management OwnershipExecutive Support & Management OwnershipExecutive Support & Management Ownership
StandardStandardOperating ProceduresOperating Procedures
StandardStandardOperating ProceduresOperating Procedures
Process AnalysisProcess AnalysisProcess AnalysisProcess Analysis
Technical WritingTechnical WritingTechnical WritingTechnical Writing
Including skills development within budgets for new construction and upgrades of business systems has enormous cost benefits on the bottom line.
Skills development
Construction
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Structured method of written instruction for processes and Structured method of written instruction for processes and procedures that effectively documents:procedures that effectively documents:
– what is done what is done
– why it is donewhy it is done
– how it is donehow it is done
– where it is donewhere it is done
– when it is donewhen it is done
– who does itwho does it
Structured Standard Operating ProceduresStructured Standard Operating Procedures
Methodology to implement the system is structured and simpleMethodology to implement the system is structured and simple
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Task analysis is the process of detailing job elements and Task analysis is the process of detailing job elements and performance criteria.performance criteria.
Major dutiesMajor duties
Tasks in each major dutyTasks in each major duty
Sub-tasks or steps in each taskSub-tasks or steps in each task
Performance standardsPerformance standards
Safety, ALWAYS a KEY POINT in any StepSafety, ALWAYS a KEY POINT in any Step
Task Analysis of SOP’sTask Analysis of SOP’s
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Task Breakdown of SOP’sTask Breakdown of SOP’s
SystemSystem
JobJob
Major DutyMajor Duty Major DutyMajor Duty Major DutyMajor DutyMajor DutyMajor Duty
TaskTask TaskTask TaskTask TaskTask
Sub-TaskSub-Task
Sub-TaskSub-Task
Sub-TaskSub-Task
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ProcedureDocument
Technical Writing for SOP’sTechnical Writing for SOP’s
Structure of technically written standard operating procedure documents include:
• Performance Objectives
• Self-assessment
• On-job Training Guide
• On-job Performance Qualification Guide
ProcessDocument
Typically, two types of documents:
• Processes, information based
• Procedures, performance based
Process documents are technically written with and structured with:
• Purposes
• Must-know information
• Self-assessment
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Typical Standard Operating Procedure DocumentsTypical Standard Operating Procedure Documents
The format of standard operating procedure documents remain consistent The format of standard operating procedure documents remain consistent because because Premier StrategicsPremier Strategics works to standards defined in: works to standards defined in:
Introduction to Learning System Process & Procedures
Analysis Guide
Technical Writers Guide Learning ManagementSystem Guide
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Business CommissioningBusiness Commissioning
Self-studySelf-study
Commissioning Start-upCommissioning Start-up Commissioning Start-upCommissioning Start-up
On-job TrainingOn-job Training
Performance QualificationPerformance Qualification
StandardStandardOperating ProceduresOperating Procedures
StandardStandardOperating ProceduresOperating Procedures
• Major Duties
• Tasks
• Sub-tasks
• Major Locations
• Major Processes
• Major Plant & Equipment
• Health & Safety
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On-job Training SystemOn-job Training System
1Self-studying
Document
2On-job
Coaching
3Practice/tryout
Productivity
Record Progress inLearning Management System
Record Progress inLearning Management System
Record Progress inLearning Management System
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Record Progress inLearning Management System
Evaluating On-job PerformanceEvaluating On-job Performance
PerformanceAssessment
100 percent Accuracy
Next Unit of Learning
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Business System NeedsBusiness System Needs
Structured Performance SystemStructured Performance SystemStructured Performance SystemStructured Performance System
• Individual competenciesIndividual competencies
• ConsistencyConsistency
• Safe work practicesSafe work practices
• Performance standardsPerformance standards
• Performance measurementPerformance measurement
• Continuous improvementContinuous improvement
On-job Trainer SkillsOn-job Trainer Skills
StandardStandardOperating ProceduresOperating Procedures
StandardStandardOperating ProceduresOperating Procedures
System AnalysisSystem AnalysisSystem AnalysisSystem Analysis
ResourcesResourcesResourcesResources
Executive Support & Management OwnershipExecutive Support & Management OwnershipExecutive Support & Management OwnershipExecutive Support & Management Ownership
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Learning MethodLearning MethodLearning MethodLearning Method
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Benefits of Pre-commissioning Skills DevelopmentBenefits of Pre-commissioning Skills Development
Procedures documentedProcedures documented On-job training system in placeOn-job training system in place Well trained work forceWell trained work force Right first timeRight first time Zero accidentsZero accidents Zero wasteZero waste Zero hold-upsZero hold-ups 100% productivity on start-up100% productivity on start-up Quality systems in placeQuality systems in place Process for continuous improvement setupProcess for continuous improvement setup
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ProcessProcess Identify each stepIdentify each step
What to do, what not to do?What to do, what not to do?
Different methodsDifferent methods
Programmed activityProgrammed activity
Eliminate undesirable elementsEliminate undesirable elements
Reduce variationReduce variation
Modify and improveModify and improve
Better productsBetter products
Easier future marketEasier future market
Identify each actionIdentify each action
Why do it, why not do it?Why do it, why not do it?
Different stylesDifferent styles
Motivated activityMotivated activity
Eliminate undesirable characteristicsEliminate undesirable characteristics
Reduce variabilityReduce variability
Modify and improveModify and improve
Better staffBetter staff
Easier future changesEasier future changes
Peopleand
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Processes and PeopleProcesses and People
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Business performance is relative to providing products or services fit for customer or Business performance is relative to providing products or services fit for customer or client use, in accordance with specifications. It is essential for consistency that process client use, in accordance with specifications. It is essential for consistency that process and procedures are documented. Documents should be styled and formatted for training and procedures are documented. Documents should be styled and formatted for training as well as user reference.as well as user reference.
Business PerformanceBusiness Performance
Fit forCustomer Use
CustomerSpecifications
Process Inputs
Materials
Records
Environment
People[Training, knowledge,skills]
Methods, Procedures[including instructions]
Equipment
Information
PeopleProcessesProcedures
Products
Services
Information
Administration
Responsibility for quality iswith the operators, they
are the producers.
Process Outputs
Document what is done, do what is documented
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Management of TrainingManagement of Training
Integrates desired behavior with objective performances through the self-paced Integrates desired behavior with objective performances through the self-paced learning manuals used for training.learning manuals used for training.
Aligns key business elements with knowledge, skills and behavior required Aligns key business elements with knowledge, skills and behavior required by people to effectively achieve efficiency and competitiveness.by people to effectively achieve efficiency and competitiveness.
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Competence & SafetyCompetence & Safety
Standard operating procedures integrate safety as a behavior at the Standard operating procedures integrate safety as a behavior at the appropriate place in learningappropriate place in learning
That is where it sticks in the learner’s mindThat is where it sticks in the learner’s mind
Competence is 100 percent safe-work performanceCompetence is 100 percent safe-work performance
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Standard operating procedures are directed at performancesStandard operating procedures are directed at performances
Learners constantly interact with a coach until competent to Learners constantly interact with a coach until competent to perform a jobperform a job
Performance evaluation assesses competencyPerformance evaluation assesses competency
Competency EvaluationCompetency Evaluation
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http://premierstrategics.comhttp://premierstrategics.com [email protected]@premierstrategics.com
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A Premier Strategics presentation…..
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