BPM Managed ServicesSupplementing Your Team with On Call Support Services

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Managed Services Offering

Organizations investing in data, analytics, and planning solutions sometimes struggle to support them. This can be due to turnover, lack of skilled resources, or sheer workload volume. Often, they have recently implemented solutions but have not yet onboarded the required staff to support them.

To address these issues, BPM provides a Managed Services offering catered to the level of support our clients require. Whether that is production support, after hours issue resolution, or even end user training, BPM can customize a solution to cover your needs.

We have a dedicated support team and support software to ensure our clients needs are met at the highest service level across a large breadth of technologies.

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The Process: One Step Escalation to an Expert

PhoneContact BPM and talk to a real person located at BPM about your issue. A ticket will be immediately logged and assigned to a technology expert.

EmailOr, send an email to our support email address. A ticket will be logged and immediately assigned to a technology expert.

Web ConferenceReview your specific issue with a technology expert via web conferencing.

Online TrackingBPM utilizes Desk.com to track all service tickets. Ticket statuses and turnaround times are constantly monitored.

Weekly ReportingBPM provides weekly reporting of hours utilized vs budget as well as the status of Open and Resolved tickets.

Submit Requests Manage Performance

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Data IntegrationIBM DB2MS SQL ServerOracle RDBInformaticaMS SSISIBM DataStageERwinIBM Data ArchitectData Architecture

Supported Technologies

Business IntelligenceIBM Cognos BITableau DesktopTableau ServerSAP Business ObjectsMS SSAS/SSRSROAMBI

Planning & PMIBM Cognos TM1IBM Cognos InsightIBM Cognos ExpressAnaplanQubeDocs

Predictive & Big DataSPSS ModelerSPSS StatisticsWatson AnalyticsSASIBM PDA (Netezza)IBM BigInsights

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Contact Us

Contact BPM Sales for More Information

Joseph Mackie, Director of Business Developmentjmackie@bpmnw.com503-747-2614 x7040

Kati Dickson, Account Executivekdickson@bpmnw.com503-747-2614 x7028

About BPM

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Company Overview

Business Analysis & TransformationData Architecture & IntegrationBusiness IntelligenceFinancial / Corporate Performance ManagementPredictive & Statistical AnalyticsTraining & EducationProduct Sales and Project Financing

Full-spectrum regional business analytics & data integration consultancy:

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What We Do

We bring your data together

Enable you to visualize, analyze, & predict results

Manage your performance vs plans & targets

As volumes & variety of data grow

On premise or in the cloud

THANK YOU

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