1. 1. Building Trust WorksheetTrust is critical in any working relationship. When someone trusts you they are more likely to seek your input,communicate their concerns and opinions, listen to you, and help you when you need help.In all your relationships, you can think about having a personal Trust Score that indicates how much the otherperson trusts you. Imagine a scale from minus 10 (deep distrust) to plus 10 (complete trust). At any point intime, you fall somewhere along that scale in each of your relationships. -10 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 Deep DistrustNeither Trust nor DistrustComplete TrustTrust Scores are based on perceptions and interpretations. In general, your personal Trust Score is influenced bythe other persons perceptions of your: Ability Does she think you are capable of delivering on your commitments or meeting her expectations? Integrity Does she think that your principles/values are acceptable? Intent Does she believe that you will look out for her interests and needs?www.gOEbase.com1
2. 2. Trust Table: You cant control your Trust Score, but you can affect it through your actions You will usually gain trust points when you are You can expect to lose trust points when you areperceived as...perceived as... Meeting a commitment - doing what you said you would do Failing to live up to a commitment or saying one Not taking advantage of someones vulnerabilitything and doing another Showing that you care about a person or understand them Blaming others when you should be taking some Sharing information and your rationale for your actionspersonal responsibility Being honest and authentic Demonstrating a pattern of not seeking input or Not punishing well-intended dissent or a different opinion ignoring input from others Emphasizing shared goals, principles, or values Looking out for yourself to the detriment of others Taking an action that is not in your own self-interest Having different values or pursuing goals that Seeking input or feedback and then making adjustmentsconflict with someones goals Accepting responsibility for your actions Lacking the skills, ability, or motivation to take the Performing competently right action and/or make it work Showing some vulnerability Taking advantage of someones vulnerability Acting in a reliable and understandable manner Acting unpredictably or irrationally Apologizing and trying to fix your mistakes Spreading gossip or rumors or revealing private informationOn the next two pages of this worksheet you can conduct a quick trust analysis and identify a few actions thatyou will take to build trust with a person or group with whom you work. You can complete the worksheet forany of your important work relationships and re-visit your notes periodically to see if you are making progressin building trust.
3. 3. Trust Analysis and Action Planning 1. Identify a person or group with whom you want to build or maintain trust. 2. Estimate your current Trust Score with this person/group on a scale of -100 (they deeply distrust you)to +100 (they completely trust you): As you estimate your score consider what they would say about your ability, integrity, and intentions. Remember, trust is based on their perceptions and interpretations, so dont write down what you think your score should be but instead think about how they would score you...even if you think that is unfair. 3. What are some things that you have done that have probably increased your Trust Score with thisperson/group? You can review the table on the prior page to stimulate your thinking. 4. What are some things that you have done that may have lowered your Trust Score? Again, rememberthis is based on the other persons perceptions. Review the trust table to stimulate your thinking.www.gOEbase.com 3
4. 4. 5. Identify an example of something you intended to be an addition, but might have been perceived as asubtraction? Remember, the lower your current Trust Score the more likely the other person is to viewan action you take as negative.Revisit your estimated Trust Score in Question 2. After completing questions 3-5, would you change yourestimate? 6. What challenges do you face in building trust with this person or group? What may be interfering withor creating obstacles to building trust with them? Some common obstacles to building trust include (e.g., working at a distance, spending too much or too little time together, your own distrust of them, a lack of understanding about them, conflicting goals, historical problems, differences in background or experiences) 7. Review your prior answers and the trust table on the first page of the worksheet. Then identify a fewactions that you will take (or intentionally avoid) to try to increase your Trust Score with this person orgroup. How could you increase their belief in your ability, integrity, and/or intent? What is your planfor building their trust in you?www.gOEbase.com5