Building Trust in the Digital Age

Building Trust in the Digital AgeRayane Hazimeh

Security Consultant

• Lebanese• Computer and Communication Engineering and MBA degrees• Security Consultant at Symantec • Certifications: CCNA, CCNP, CCDP, CCSK, VTSP, VSP, and other stuff• Activist in several initiatives to promote Technology• Hobbies: dancing, outdoor activities• My Motto: Live, Laugh and Love

My ASL (a Little bit about me)

Internet did not exist 20 years ago!

First Website Ever Made: CERN

When the Internet began (early 90’s)

• Information was centralized or had little user created content

• Browsers like Mosaic made internet “visual”

• Big companies made websites, sometimes too graphic heavy, lots of design

• Most of world was on dial-up, slow connections

Internet Matured in early 2000’s• Broadband became widely available

• Websites sprang up for everyone

• Today, internet moving to mobile devices and app based

Today’s Digital Native (born in 1990’s or later)

• You have never stood to change a TV channel

• Internet has always existed

• You don’t go “online”; you are always connected

• Your definition of privacy is different from your parents

• You expect devices to just turn on, connect and work

• You are more collaborative, get help from networks, not just a web search or in a book

What Your Parents Worry About• Online Strangers• Cyber bullying• Internet Addictions• Reputation problems• Inappropriate or violent content

What You Worry About (Maybe)• Online “drama”• Will my friends embarrass me?• Will my secret stuff get out?• Who are my real friends?• Will I be judged by my:

•Facebook •Twitter •YouTube stuff

What we all should worry about

Create a Positive Digital Footprint

Protect Our Privacy

Protect Our Money

Protect Ourselves from Bullies

Protect Ourselves from Predators

Protect Ourselves from Ourselves

Our digital footprintis the evidence of ouronline activities.

You want toleave positive

digital footprints

In the future, your "digital footprint" will carry far more weight than anything you might include on a resume.

Chris Betcher



Protect Our Privacy

Protect Ourselves from Identity Theft



Protect Ourselves from Yourself

A HELPFUL VENN DIAGRAM

THE INTERNET YOUR PRIVACY

Who’s peeking?

• Friends\family• Friends of friends\family• Parents• Employers and co-workers

– Dec 2009 study commissioned by Microsoftsaid 79% of recruiters & hiring mgrs researched applicants online

– CareerBuilder.com study – 45% of employersuse social networks to screen job candidates

Everyone is!

• Customers• Universities• Marketing companies\vendors• Criminals\hackers• Government agencies (IRS, SRS!)

Do not inadvertently reveal personal information online

Protect Our Privacy

1

Be conscious of Web Security3

Be conscious of security on shared computers4

Be wary of unsecured WIFI5

Do not reply to Spammers, EVER2

One message before Social Media…

One message after Social Media…

The message isdistributed

across Social Media

channels…

Safe Social Networking – 5 tips

Tip #1: Remember that even people you know can

be identity thieves Tip #5: Limit the amount of personal information available

on your social networking profile. (don’t publicize your

unlisted phone number!)

Tip #2: Learn how to change your privacy

settings

Tip #3: Only accept friend requests from people you

knowTip #4: Limit the amount of "time and place" data that you expose through

social networking


Protect Our Privacy

1





What is Spam?

• Unwanted emails• Up to 80% of world’s email is spam• Some is dangerous:

− links to websites with malware− attachments that have− viruses in them− Phishing emails: offers that are dangerous or fake

The “Golden Rules” for email safety

Rule #1: If you don’t immediately recognize the sender, don’t open it, just

delete it

Rule #2: Never send personal information via email > call them

Rule #3: Never click on a link from an email

unless is from a friend and it sounds like is

from them

Email ScamsChain Letters

• They instruct to “forward to 10 other people” or “everyone you know”• Sometimes sounds well-meaning: “raise awareness to a good cause”, “bring luck”, etc.• Often their purpose is to spread a dangerous virus! Delete them, Don’t click on any link, If sent by a friend, ask them not to forward them to you because of the risks involved

‘Get Rich Quick’ Themes• Promise earning money for selling items for them• Become a ‘professional shopper’• Process an inheritance or other payment for people other of the country Don’t click on links; delete

Financial Institution Asking for Personal Information • Your bank, insurance, broker etc. asking to verify your password, social security number, etc.• Usually with an excuse: ‘need to verify …”, ‘need to update every year …”, “we have detected potential fraud …”, etc.• They will look EXACTLY as the institution you do business withDon’t reply; don’t click on links; Call them; Legitimate companies will NEVER ask for personal information via email; they will call you or send you a letter

11

22

33

Self-defense against Internet and email scams

• Instead of clicking a suspicious link from an email, type the web address yourself when you want to visit the site. – This is especially important for bank, credit card, and IRS websites.


Protect Our Privacy

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Passwords

DO’s• Unique, complex, try a code that can be customized• Not a dictionary word or name• Not a phrase• Nothing a good friend might guess (like an address, pet’s name,

birthday, nickname)• Use a different password for each site• Most important passwords are for email and social network

DON’Ts• DON’T store your password list on your computer in a file called “passwords.”• DON’T keep your passwords with your account information.• DON’T tell your password to other people Not with a sibling, BFF, or from one website to another. You can tell your parent. • DON’T let other people watch you enter your passwords.• DON’T stay logged in on a public computer

http://

https://

Encryption

Virus, Spyware, Adware and Malwareis a program capable of continually replicating with little or no user

intervention.

is malicious computer program that does exactly what its name implies-i.e.,

spies on you.

is any software that, once installed on your computer, tracks your

internet browsing habits and sends you popups containing

advertisements related to the sites and topics you've visited.

is short for malicious software. Malware is a broad term that encompasses computer viruses, worms, Trojan horses, spyware,

adware, and others.

A Virus

A Spyware

A Malware

An Adware

Dangerous downloadsClicking on ads, linksVisiting infected websitesBuying into “security” alerts & scare tactics by unknown companiesPeer-to-peer file sharing networksThrough “holes” left by web

browser vulnerabilities

Virus, Spyware, Adware and MalwareHow do Computers get infected?

• Computer runs slowly or trouble starting• Programs might not start, esp. security software• Flickering hard drive light• Strange programs listed in task manager• OFTEN YOU CAN’T EVEN TELL!!!• Best bet: run security software at all times, regularly scan the

computer and let your parents know if something weird happens when you are online. i.e Symantec Endpoint Protection or Norton Internet Security

Virus, Spyware, Adware and MalwareHow to spot them?


Protect Our Privacy

1





Log out or sign out every time you leave the computer.

Be aware of “shoulder

surfers” who might try to peek at your passwords

Create “strong”

passwords that are hard for others to

guess

Do not share account

information or passwords with others Log out or

sign out every time you leave

the computer

SecuriSecurityty

ONON ShareSharedd

ComputeComputersrs


Protect Your Privacy

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Protect Our Privacy

Protect Our Money




Online Shopping • Most retailers have a website and allow you to browse for items and make purchases.

– It is always best to only shop from Retailers you are familiar with.

– Check the reputation e.g. http://norton.safeweb.com

• Choose a secure password

• Print out all receipts or save them on your computer

• Make sure it is the real store website

– Don’t click on links in e-mails

– The website should start with https://www

It is always best to pay with a Credit Card. Do not ever send cash, check or money order.

– Check your Credit Card statement frequently

– You do not have to complete surveys after you make a purchase.

http://norton.safeweb.com/

https://www/

https://www/

Online Banking

• Banks provide online services

– To check account balances, pay bills, make transfers

– Check the reputation at http://norton.safeweb.com

• Always carefully type the bank website

• Never send account details via e-mail

• Ignore e-mails requesting you to reset your password

– If in doubt, phone your bank to confirm

http://norton.safeweb.com/

Norton Safeweb – indicates if a website is safe

http://www.clker.com/clipart-89618.html



Protect Our Privacy

Protect Our Money




• IM/Text harassment

• Stealing passwords

• Blogs

• Web sites

• Sending pictures through email & cell phones

• Internet polling

• Interactive gaming

• Malicious code

• Sending porn or junk email

• Impersonation

• Cyberbullying by proxy

What is Cyberbullying?

Tips for Dealing with Cyberbullying

Most kids don’t cyberbully!•Work together as a community•If you see cyberbullying, don’t be a silent bystander. Do something!•Talk to your classmates if they are being teased online, be a friend!•Involve your parents, teachers and other adults.•If there’s too much “drama”, turn it off. Get off the computer, mobile phone and find something else to do.

Talk about it beforeit happens

Don’t reply,Keep copies

Ask your friends and parents for help

Bystanders CanHelp!



Protect Our Privacy

Protect Our Money




Emotionally

vulnerable Seeking

attention

Seeking

affectionSeeking

validation

Who is the Online Predator?



Protect Our Privacy

Protect Our Money




Embrace technology

Remain alert

Keep a low profile

Trust your instincts

Control your information

BE

Interested in Technology?

Technovation Challenge:http://iridescentlearning.org/programs/technovation-challenge/

Techgirlhttp://exchanges.state.gov/non-us/program/techgirls

http://iridescentlearning.org/programs/technovation-challenge/

http://exchanges.state.gov/non-us/program/techgirls

Copyright © 2013 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

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Building Trust in the Digital Age

Technology

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