Building IT-CMF Competency in your Organization · Building IT-CMF Competency in your Organization...

© Innovation Value Institute 2013

Building IT-CMF Competency in your Organization

Michael Hanley MSc.Ed., Dip.Ed., BA, MIITD

Head of Education, Innovation Value Institute

27th February 2013


Agenda

- This presentation will cover:

• Who are we training?

• IT-CMF Professional Training, Certification Exam, and Accreditation Paths

• IT-CMF Tiers 1 & 2 Training Overview

• IT-CMF Tier 3 Certified Training

• IT-CMF Certified Training events in 2013

• Q+A


Building IT-CMF Competency: Who Are We Training?

Some Typical Roles Training Programme

IT-CMF Project Sponsor

IT-CMF Passport

(Tier 1)

IT-CMF Project Owner IT-CMF Core Family

(Tier 2)

Assessment participants IT-CMF Business Overview / IT-CMF Passport

(Tier 1)

Assessment coordinator IT-CMF Assessor / IT-CMF Assessor Essentials

(Tier 3)

Assessment Team Members IT-CMF Core Family / Assessor / Assessor Essentials

(Tiers 2+3)

Subject Matter Expert

IT-CMF Core Family / IT-CMF Assessor

(Tiers 2+3)


Reminder – Role of IVI Education

Build the knowledge,

skills, practices,

experience, and

expertise that people and

organisations need to

use IT-CMF

Validate knowledge &

skills through IVI’s

professional certification

programme

Tier Examination/

EvaluationNamePurpose Qualification

1 IT-CMFPassport

Introductiontothebasicknowledge,

conceptsandthecoreprinciplesofIT-

CMF.

2 IT-CMFCoreBuildknowledgeandcomprehension,

applyknowledgeofIT-CMF.

3IT-CMF

Advanced

Developcompetenciesneededto

conductandmanageIT-CMF

assessments,interpretassessment

informationanddevelopcapability

maturityimprovementplans

4 IT-CMFExpert

EnableorganisationstotransformIT

andsustainenhancedcapability

maturityusingIT-CMF


IVI’s training programme – based on established adult

education theory & principles

- Bloom’s taxonomy of the cognitive domain1 involves

the development of knowledge and intellectual skills,

including:

• recall or recognition of specific facts

• procedural patterns

• concepts that serve in the development of intellectual

abilities and skills

- Each level can address of number of cognitive areas:

• Concept: What is a CBB?

• Fact: Define a Practice, Outcome, Metric

• Process: Generate an IT-CMF assessment report

• Procedure: Conduct an IT-CMF Executive

Assessment

• Principle: How, why, when to apply IT-CMF to support

organisation transformation

- Content items and associated “practices” (or learning

activities) are presented to the learner to support the

learning objective.

1Bloom, B.S. (1956). Taxonomy of Educational Objectives. Allyn and Bacon, Boston, MA.


Participants’ reactions to IT-CMF Certified training

"Incredibly

valuable… and my

only regret is not

bringing colleagues

and peers with me"

CEO, US SME

"We came in with a certain

view. The course opened up a

window of opportunities for us

that are certainly a nice

surprise!"

Snr. Manager, 'Big 4'

Consultancy

"The 3 day course is very

well structured and

professionally delivered. It

totally met our

expectations."

CIO, Irish Pharma Co.

"This is an eye opener

course to strengthen our

approach towards our

customers to derive more

downstream business."

Snr. Consultant, US

Consultancy

"Great training experience.

One of the very few trainings

from which I got more than I

expected."

Programme Manager, ICT

Co.


IVI Education Content Development in 2013 Aligned with Development of IT-CMF

Training content development in 2013 Informed by adoption & implementation of IT-CMF in organisations

Validated by interaction with IT-CMF users

IT-CMF

Development

Phase

Initiation Development Scaling Sustainable Use

IT-CMF Usage IT-CMF &

CC Pilots IVIC Member Use

Some External Use

Increased Mass

Market Adoption

De facto

standard IT

Management

framework

Education

Tier 1 2 3 4

Extended T+D

Programme

MITBV PG Dip MSc IT Management (NUIM) PhD Programme

Year 2006 2010 2011 2014 …

February 2013

1 2 3 4


IT-CMF Certified Training - Status

0

10

20

30

40

50

60

70

80

90

100

Tier 1 Tier 2

Tier 3* Tier 4†

% D

evelo

pm

en

t C

om

ple

te

Education Tier

Current status of courseware maturity

Content Maturity (%)

*Released 13Q2

†Scheduled for release 14H1


IT-CMF Training, Exam, & Qualification Paths

Passport IT-CMF

Tier 1 Exam IT-CMF Affiliate

Core Group | MITBV

IT-CMF Tier 2 Exam

IT-CMF Associate

Advanced Group

IT-CMF Tier 3 Evaluation

IT-CMF Professional

Expert IT-CMF Tier 4

Evaluation

IT-CMF Senior

Professional

Course Exam Qualification Tier

1

2

3

4

Professional

Dip. MITBV


IT-CMF Certified Training Professional Development Path

Tier 1. Passport

• Information transfer of IT-CMF fundamentals

• Recall basic facts about the Framework

• Locate specific information using specific artefacts

• Remember details about IT-CMF

Tier 2. Core

• Articulate learned IT-CMF knowledge

• Understand core IT-CMF principles

• Begin translation of comprehension to real-world application

Tier 3. Advanced

• Apply understanding of IT-CMF concepts to real-world scenarios

• Integrate new knowledge of IT-CMF into prior knowledge, skills, and experience

• Use knowledge of IT-CMF in new situations

• Begin constructing own IT-CMF skill set based upon prior knowledge, skills, attitudes, and experience

Tier 4. Expert

• Use IT-CMF in real-world scenarios to enhance IT capability maturity

• Use reflective practise and critical thinking to develop cognitive strategies

• Begin constructing own knowledge of IT-CMF based upon prior knowledge & skills,

• Use IT-CMF knowledge, skills, and expertise in new situations

• Transform own IT skill set using full range of knowledge, skills, and experience including IT-CMF-related experience


IT-CMF Courseware Roadmap

Tier Course Release Date

1

IT-CMF Passport Currently Available

IT-CMF Executive Overview

IT-CMF ePassport Pilot 13Q2 | Release 13Q3

2

IT-CMF Core

Currently Available IT-CMF Custom Core

IT-CMF Core Workshop

Managing IT for Business Value

CC-specific WBT 13H2

3 Assessor Essentials 13Q2

Assessor 13Q3

4 IT-CMF Advanced Pilot 13Q4 | Release 14H1


IT-CMF Skills Matrix Professional Accreditation

Tier 1 Tier 2 Tier 3 Tier 4

Category Knowledge, Skill, Qualification ITCMF Affiliate ITCMF Associate ITCMF Professional Senior ITCMF

Professional

IT-C

MF

Con

trib

uti

on

Workgroup Participant Elective Elective Elective Required

Workgroup Leader N/A N/A Elective Recommended

Mentor N/A N/A Elective Elective

IT-C

MF

Ed

uca

tio

n IT-CMF Certified Tier 1 Required Required N/A N/A

IT-CMF Certified Tier 2 N/A Required Required Required

IT-CMF Certified Tier 3 N/A N/A Required Required

IT-CMF Certified Tier 4 N/A N/A Elective Required

Aca

de

mic

Qu

alif

ica

tio

ns

Primary degree in related discipline Elective Elective Elective Elective

Post-graduate qualification in related

discipline Elective Elective Recommended Recommended

Dom

ain

an

d/o

r C

ritica

l P

roce

ss E

xp

eri

en

ce

an

d S

kill

s

Accredited Professional Qualification

in CP domain Elective Elective Recommended Recommended

Professional Experience in Critical

Process domain

1-3 years professional

experience

recommended, but not

required

3 years professional

experience

recommended, but not

required

5+ years professional

experience including 3

years experience in IT

5+ years professional

experience in IT

IT-CMF Assessment Experience

(supported by log of IT-CMF project

related activities)

N/A N/A Conduct mentored IT-

CMF assessment

Conduct mentored IT-

CMF assessment

Sp

ecia

list S

kill

s

--C

on

su

lta

ncy

Pa

rtn

ers

On

ly--

Consultancy Experience in

Conducting Assessments

1 years general

consultancy assessment

experience

2 years general

consultancy assessment

experience


CMF assessment


CMF assessment


IT-CMF Tier 1 (Passport) Learning Objectives

Prerequisite IT-CMF Training: No

Tier 1 Accreditation: IT-CMF Affiliate

Training Goals:

• Information transfer of IT-CMF fundamentals

• Recall basic facts about the Framework

• Locate specific information using specific artefacts

• Remember details about IT-CMF

Learning Objectives:

1. Articulate the business value of the framework

2. Describe the structure of the framework

3. Explain how the framework can be used to assess an organisation's IT challenges

4. Describe the types and applications of IT-CMF assessments

5. Describe the IT-CFM assessment process

6. Describe the components of an IT-CMF critical process


IT-CMF Tier 2 (Core) Learning Objectives

Prerequisite IT-CMF Training: IT-CMF Passport (covered on Day 1

of IT-CMF Core)

Tier 2 Accreditation: IT-CMF Associate

Training Goals:

• Articulate learned IT-CMF knowledge

• Understand core IT-CMF principles

• Begin translation of comprehension to real-world application


1. Describe the structure of the framework

2. Explain how the framework can be used to resolve an organisation's IT challenges

3. Describe the types and applications of IT-CMF assessments

4. Describe the IT-CMF assessment process

5. Navigate the components of IT-CMF critical capabilities

6. Demonstrate understanding how IT-CMF critical capabilities can be used to improve the

business value of IT

7. Apply knowledge of selected IT-CMF critical capabilities to increase IT capability maturity


IT-CMF Advanced Tier 3 Certified Training


IT-CMF Tier 3 (Advanced) Learning Objectives

Prerequisite IT-CMF Training: IT-CMF Core (Tier 2)

Tier 3 Accreditation: IT-CMF Professional

Training Goals:

• Apply understanding of IT-CMF concepts to real-world scenarios

• Integrate new knowledge of IT-CMF into prior knowledge, skills, and experience

• Use knowledge of IT-CMF in new situations

• Begin constructing own IT-CMF skill set based upon prior knowledge, skills, attitudes,

and experience


1. Describe the IT-CMF assessment process

2. Manage an IT-CMF assessment

3. Operate IT-CMF applications and tools

4. Perform IT-CMF assessment data analysis

5. Interpret IT-CMF assessment data

6. Generate IT-CMF assessment reports

7. Deliver IT-CMF assessment reports

Tier 3 is about

Integrating IT-CMF knowledge,

skills and experience into

personal skillset

Developing IT-CMF Assessment

Practitioner competency

mailto:[email protected]


IT-CMF Tier 3 (Advanced) Assessor

T3 Programme Modules 1. IT-CMF Assessment process practitioner overview

2. IT-CMF Assessment checklist

3. Define, scope and resource an IT-CMF

Assessment project

4. Cost an assessment project

5. Launch & manage the assessment project

6. IT-CMF Assessment Project Phases

7. Analyse Quantitative Interview Data -

Fundamentals

8. How to use the Online Assessment Tool - User

9. How to use the IT-CMF Online Assessment Tool -

Assessment Administrator

10. Generate an Assessment Report

11. How to gather data from secondary sources

12. Assessment Interview Process

13. How to Interview

14. Analyse Qualitative Interview Data - Fundamentals

15. Develop Capability Maturity recommendations

16. Deliver an Assessment Report

17. Introduction to IT-CMF adoption for organisations

Format

• Experiential Learning Programme

• 3-12 months

• Multiple-channel delivery

• Instructor-Led

• Web-based

• On-demand resources for PS

• Evaluation

• IVI-approved Mentors provide guidance &

support

• Continuous Assessment by IVI Certified

Trainers

• IT-CMF Project Log

• Reflective Practise


IT-CMF Tier 3 (Advanced) Assessor Essentials

T3 Delta Programme Modules

1. IT-CMF Assessment process practitioner

overview

2. IT-CMF Assessment checklist

3. IT-CMF Assessment Project Phases

4. How to use the Online Assessment Tool - User

5. How to use the IT-CMF Online Assessment

Tool - Assessment Administrator

6. Generate an Assessment Report

7. Develop Capability Maturity Recommendations

8. Deliver an Assessment Report

Format

• Experiential Programme: 1-3 months

• Multiple-channel delivery

• IVI-approved Mentors provide guidance &

support

• Continuous Assessment

• Project Log

Verified OTJ-Acquired Knowledge and Skills to

Qualify for T3 Essentials Programme:

Experience Using Recognised Assessment

Approaches & Methodologies

Managing IT Projects

Quantitative and Qualitative Data Analysis

Interviewing Skills

Facilitation & Presentation Skills

Formally Acquired Knowledge and Skills to

Qualify for T3 Delta Programme:

Accredited Academic Qualification in CC

domain or related discipline

Accredited Professional Qualification in CC

domain

Recognised CPD in following domains

Project Management

Data Analysis

Facilitation / Influencing / Presentation Skills

Professional Experience in CC domain


IT-CMF Tier 4 (Expert) Learning Objectives I

-Prerequisite IT-CMF Training: IT-CMF Advanced (Tier 3)

-Tier 4 Accreditation: IT-CMF Senior Professional

- Training Goals:

• Use IT-CMF in real-world scenarios to enhance IT capability maturity Use reflective

practise and critical thinking to develop cognitive strategies to use learning

• Begin constructing own knowledge of IT-CMF based upon prior knowledge, skills,

attitudes, and experience

• Use IT-CMF knowledge, skills, and expertise in new situations

• Transform own IT skill set using full range of knowledge, skills, and experience including

IT-CMF-related experience and expertise

Tier 4 is about

• Using IT-CMF to transform organisations’ IT capablity

• Organisation adoption of IT-CMF

• Integrating IT-CMF knowledge, skills and experience into

an organisation’s structures

• Building on Tiers 1-3 to transform the organisation


IT-CMF Tier 4 (Expert) Learning Objectives II


1. Use depth of domain expertise to provide leadership in IT-CMF-based initiatives

2. Develop organisational change processes to address the IT capability maturity

enhancement needs of an organisation

3. Identify and recommend appropriate measures to assess the business value of IT to the

organisation

4. Apply strategic thinking and provide leadership to enhance IT capability maturity to align

with organisation goals and objectives

5. Act with accountability and responsibility for complete IT-CMF adoption and

transformation projects or programmes

6. Provide expert guidance and advice to IT and the organisation leadership teams about

innovations with potential to enhance IT capability maturity

7. Manage IT complexity by developing standardised approaches, models, frameworks,

and practices to support IT and the organisation

8. Manage IT complexity by implementing appropriate external standards & best practices

Tier 4 Training Modules are at the Task Analysis stage


Public Training 13H1: Ireland

IT-CMF Core

NUI Maynooth

3rd week of every

month


Public Training 2013: North America

IT-CMF Core

New York City, NY • June 2013

• October 2013

IT-CMF Core

Washington, DC • April 2013

IT-CMF Core

Houston, TX • September 2013

IT-CMF Core

Santa Clara, CA • May 2013

Seeking North American venues for public training in July & Sept 2013


How do we plan to make this happen?

The one-room

school-house…


Leveraging E-Learning in 2013

The one-room

school-house…

& the one-world

school-house


The IVI Education Ecosystem - ‘Big Picture’

IVI Learning Communities

WBT

• Courses

• Info Sessions

• Webcasts /Seminars

• E-Mentoring

• EPSS ILT

• Classroom

• Workshops

• Exec Ed

Other Modalities

• IVI Knowledge Exchange

• 3rd Party Training Providers

Training Partner Channels

IVI People IVI Consult.

Partners

IVI Members

Clients

Academic Relationships

26

Thanks for listening!


QUESTIONS?


Copyright & Limitation of Liability

©2013 Innovation Value Institute™. All rights reserved.

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While every reasonable precaution has been taken in the preparation of this presentation,

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made of the material contained herein and the decisions based upon such use. No

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shall be liable for direct, indirect, special, incidental, or consequential damages arising out of

the use or the inability to use the contents of this text.


Find Out More

Contact the Innovation Value Institute

E-mail: [email protected]

Phone: +353 1 708 6931

Fax: +353 1 708 6916

Web: www.ivi.ie

Postal Address: Innovation Value Institute | National University of Ireland | Maynooth | Co.

Kildare | Ireland

mailto:[email protected]?subject=IT-CMF Training & Education

http://www.ivi.ie/


At-a-Glance: IVI IT-CMF 5-Tier Education Model

Curriculum Tier Course Name Course Description

Tier 1 IT-CMF Passport

1-day course. Introduces participants to fundamental IT-CMF concepts, with a component focusing on the

IT-CMF assessment process

IT-CMF Executive

Overview

1-day course. Introduces CIOs and other C-Level executives to IT-CMF, with a special emphasis on assessing

and measuring business value derived from IT

Tier 2

Managing IT for

Business Value

3-day course. Designed for CIOs and senior IT decision-makers, focusses on optimising the IT business value

contribution to the organisation. The course shares practical methodologies, IT-CMF tools & case studies,

and discusses how to establish and manage IT for business value in organisations

IT-CMF Core

3-day course. Develops core IT-CMF concepts. Covers the macro capabilities, one CC, CC clusters,

conducting assessments. This course provides a broad overview of IT-CMF so that IT managers &

professionals may begin to implement the framework in their organisation

IT-CMF Core

Workshop

1-day facilitated workshop. Provides hands-on coaching in the implementation of the tools and techniques

from IT-CMF. Helps jump-start capability maturity improvement projects at the CC level. Leverages

concepts in the CC Master Deck and POMs, but does not substitute for the IT-CMF Core curriculum

IT-CMF Core Custom

3-to-5 day course. Develops core IT-CMF concepts. Covers the macro capabilities, a number of CCs, CC

clusters, conducting assessments. This course is highly modular and customisable so that consultancy &

services organisations may introduce content aligning with their specialised requirements for using IT-CMF

Tier 3

IT-CMF Assessor

Essentials

For individuals who wish to become IT-CMF assessment practitioners, and who have attained IT-CMF Tier 2

accreditation. Rather than instruction alone, this tier is a 3-12 month experientially-driven programme for

IT-CMF assessment practitioners. ICT professionals may work on specific CCs aligning with their specific

requirements for using IT-CMF. IT-CMF Assessor

Tier 4 IT-CMF Expert

For individuals who have achieved IT-CMF Tier 3 certification, and have significant experience implementing

the framework. Rather than instruction alone, this tier is a 6+ month experientially-driven programme,

focussed on IT-CMF Adoption, change management, and IT Transformation

Tier 5 MSc in IT

Management

1-year MSc programme. Accredited by NUI Maynooth. This course is designed for individuals who wish to

acquire a thorough grounding in IT-CMF and to apply the framework to IT challenges in their organisation

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