Building Healthwatch: Future East Forum

18 September 2012

Claire Ogley, East of England Healthwatch programme lead

Today’s presentation

• Why Healthwatch

• The current picture in the East

• The killer issues

Why Healthwatch?

White Paper context

“We will put patients at the heart of the NHS ….. we will strengthen the collective voice of patients and the public through arrangements led by local authorities, and at national level, through a powerful new consumer champion Healthwatch England…”

Legislative Requirements

Local Healthwatch is required to be:

•an independent body, commissioned by the local authority, with statutory functions•a ‘social enterprise’ – •carry forward all existing LINk functions plus two new ones:

– advice and information about access to and choice in health and social care services, and either

– access to an advocacy service for those wishing to make an NHS complaint

•each local Healthwatch will have a seat on the statutory local health and wellbeing board

Key differences between LINk and HealthWatch

From To

Influence local services Participate in decision-making via local authority health and wellbeing board

Focus on community voice Help and support for individuals as well

Local voice Local and national voice through HW England

LOCAL HEALTHWATCH‘local consumer voice for health and social care’

Influencing

Help shape the planning of health and social care services

signposting

Help people access and make choices about care

advisory

Advocacy for individuals making complaints about healthcare

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Joint Strategic Needs Assessment

and Joint Health and Wellbeing Strategy

scrutinising quality of service provision

empowering people - helping people understand

choice

providing local, evidence based information

representing the collective voice

Local Healthwatch

informing the commissioning

decision-making process

1: Gathering views and understanding the experiences of patients and the public 2: Making people’s views known

3: Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinized

4: Recommending investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)

5: Providing advice and information about access to services and support for making informed choices 6: Making the views and experiences of people known to Healthwatch England and providing a steer to help it carry out its role as national champion

7: Access to NHS Complaints Advocacy

The Seven Healthwatch Functions

Key Policy Ambitions• Through the HWB, Healthwatch

will help to ‘hardwire’ public engagement into strategic planning

• The evidence it gathers will influence the national picture

• It will support individuals with information and advice about access to services

• It will be rooted in the local community and will harness the expertise of public, community and voluntary sectors.

Independent, yet a ‘critical’ friend

Networked, intelligent, diverse and able to represent the views of others

Accountable

Credible

Reputable

Healthwatch must be:

Healthwatch development support

• DH policy team• LGA HIT team• CQC/HWEngland team• Regional HIT lead (me!)• Regional networks

Quick update National support programme for Local Authority

commissioners of HW and HW stakeholders Regional support – me!

HW England has a chair so expect more noise about HW LA commissioners are getting on with it

Current picture in the East

• 11 Local Authorities - 10 Healthwatch pathfinders

• Good leadership, strong vision and engagement

• One shadow HW already up and running (Essex - Feb 2012)

• Excellent LA HW network (sharing, learning)

• Good regional HW stakeholder progress meetings

• Excellent national network (through LGA)

What’s on HW commissioners’ minds?• Budgets, models, governance

• Mapping what’s out there already – signposting, advocacy, patient engagement

• Patient and public engagement and involvement – pulling the strands together

• What’s expected from the voluntary/community/3rd sector?

• NHS complaints advocacy

• DH Regulations

• Interdependencies and relationships – who does what? How does it fit together? - Scrutiny, HWB, CCGs, HW England, CQC, 3rd sector

Contacts LA/LINk Contact

Bedford Borough George.hunt@bedford.gov.ukenquiries@bedfordlink.org.uk

Central Bedfordshire James.robinson-morley@centralbedfordshire.gov.ukCharlotte.bonser@valuton.org.uk

Cambridgeshire Adam.speed@cambridgeshire.gov.ukoffice@cambridgeshirelink.org.uk

Essex Duncan.wood@essexcc.gov.ukTim.hayward.smith@parkwoodhealthcare.co.uk

Hertfordshire tim.anfilogoff@hertscc.org.ukhertslink@shaw-trust.org.uk

Luton Sarah.rowe@luton.gov.ukwww.lutonlink.org.uk

Peterborough Nick.blake@peterboroughpct.nhs.ukAngela.burrows@shaw-trust.org.uk

Norfolk Maureen.orr@norfolk.gov.ukinfo@norfolk.link.org.uk

Southend michellehill@southend.gov.ukTim.hayward.smith@parkwoodhealthcare.co.uk

Suffolk liz.whitby@socserv.suffolkcc.gov.ukinfo@suffolklink.org.uk

Thurrock Jforbes-burford@thurrock.org.ukKim.james@thurrockcvs.org