Building energy for change in your team, organisation, community or system
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Transcript of Building energy for change in your team, organisation, community or system
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Building energy for change
in your team, organisation,
community or system
NHS Horizons
|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS |@HorizonsNHS
• We tune into the latest change thinking and practice in healthcare and other industries around the world
• The team has emerged through years of supporting change in the NHS and the wider health and care system
• A small, diverse team of people within the English National Health Service that supports change agents and builds change agency
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Presenting today
Helen Bevan@helenbevan
Rosanna Hunt@rosielhunt
Zoe Lord@zoelord1
Leigh Kendall@leighakendall
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS |@HorizonsNHS
Remember a time…
When you were part of a high performing, high energy
team
As a pair, write down three words or phrases that
summarise how it felt being part of such a team
Say hello to the
person next to you
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Remember a time…
When you were part of a team that WASN’T high
performing or high energy
As a pair, write down three words or phrases that
summarise how it felt being part of such a team
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Creating energy for change
is a high priority for team performance
The capacity and drive of a
team, organisation or system to
act and make the difference
necessary to achieve its goals
http://www.institute.nhs.uk/tools/energy_for_change/energy_for_change_.html
“Energy for change” is defined as
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Teams with HIGH productive energy scored higher on:
overall performance - 14% higher
productivity – 17%
efficiency – 14%
customer satisfaction – 6%
customer loyalty – 12%
|@HorizonsNHS
There is a relationship between
high energy and high performance
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Psychological
Physical
Spiritual
Social Intellectual
Teams perform best when
five energies are high
Source: http://www.institute.nhs.uk/tools/energy_for_change/energy_for_change_.html
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Energy of personal
engagement, relationships and
connections between people
Social energy
It’s where people feel a sense of “us and us” rather than
“us and them”
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Energy of commitment to
a common vision for the
future, driven by shared
values and a
higher purpose
Spiritual energy
|@HorizonsNHS
Gives people the confidence to move towards a different
future that is more compelling than the status quo
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Energy of courage,
resilience and feeling safe
to do things differentlyInvolves feeling supported to make a change and
trust in leadership and direction
Psychological energy
|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
Energy of action,
getting things done and
making progress
The flexible, responsive drive to
make things happen
Physical energy
|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Energy of analysis,
planning and thinking
Involves gaining insight as well as planning and
supporting processes, evaluation, and arguing a
case on the basis of logic/ evidence
Intellectual energy
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High and low ends of each
energy domain
Social isolated solidarity
Spiritual uncommitted higher purpose
Psychological risky safe
Physical fatigue vitality
Intellectual Illogical reason
LOW HIGH
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Which group is likely to have higher spiritual
energy scores:
• clinicians
• non-clinicians
As you get closer to the to the CEO in the
structure:
• are you likely to have higher
or lower overall energy scores?
Some questions:
Source: Respondents to the energy for change questionnaire NHSIQ/Horizons team
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
Which group is likely to have higher spiritual
energy scores:
• clinicians
• non-clinicians
As you get closer to the to the CEO in the
structure:
are you likely to have higher or lower
overall energy scores?
Some questions:
Source: Respondents to the energy for change questionnaire NHSIQ/Horizons team
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS|@HorizonsNHS
1
2
3
4
5Social
Spiritual
PsychologicalPhysical
Intellectual
Team 1:
What’s your
assessment of their
energy for change?
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
The challenge of
disproportionately high
intellectual energyIntellectual energy on its own isn’t transformational
It keeps leaders in their comfort zone (intellect to intellect)
|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
1
2
3
4
5
Social
Spiritual
PsychologicalPhysical
Intellectual
Team 2:
What’s your
assessment of their
energy for change?
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
1
2
3
4
5Social
Spiritual
PsychologicalPhysical
Intellectual
|@HorizonsNHS
Where’s the energy for
change in your team?
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
“Leadership is not about making clever decisions and doing
bigger deals. It is about helping release the positive energy that exists naturally
within people”Henry Mintzberg
There has never been a time in the history of health
and care when this advice has been more pertinent
|@HorizonsNHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS
www.england.nhs.uk/expo | @ExpoNHS | #Expo17NHS