BT Global Services Portfolio Vision
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Transcript of BT Global Services Portfolio Vision
Portfolio Vision
Beyond. The Network
Neil Sutton, VP Global Portfolio
Tech trends will continue to impact the consumption
of ICT and network services
Security and Compliance
Across Hybrid environments
Utility Software
Apps store for the enterprise
Proliferation of Devices
Users expect device and
application choice
Video
Video revolution on many fronts:
videoconferencing, video clip sharing,
streaming events, on-demand,
surveillance, and digital signage
Incomprehensible connectivity
Of any device leading to the
creation of smart communities Consumerisation
•When is “ good enough”
good enough
•simplicity
Utility Computing
Consumption from Cloud
– both private and public
In response to these trends, key strategic CIO
priorities will continue to evolve
Connectivity
Effective connectivity
solutions with single point of
responsibility
Industry Solutions
ICT and Network services
specific to their industry
Advisory & Implementation
Practical support from
vendors in addressing
business needs
Collaboration Tools
Tools for internal and
ecosystem collaboration
and improving productivity
and innovation
Computing Platform
Assured performance of
their infrastructure and
applications
Sourcing
Strategic suppliers
relationship to source
appropriate services to solve
business needs
Security
Adequate and affordable
security for their ICT
solutions
BT Compute – Our proven experience in delivering
New iPhone app to create a new channel to market.
Developed and hosted on demand.
“ We have the optimum processing
capacity available at any time”
Pets at home
Alcampo, Spanish retailer
Upgrading it’s website to drive better service and more sales.
Service delivered locally, in a fraction of the time at half the cost.
“ The response from BT has been great
meeting our requirements perfectly”
BT Compute – Our proven experience in delivering
Global logistics business
Fast and flexible for a new land freight application.
Flexible commercials zero capital investment required meant
a faster and better ROI.
“ On Demand Compute met high security requirements”
Last minute request for hosting capacity to support a charity event.
Delivered in hours at 15% of the cost.
“ It really was just a phone call. The whole
experience has been really positive”
Konecta
BT One – Our proven experience in delivering
ABN AMRO – Onevoice Global VPN
£2m per year savings.
Global voice consolidation, with common standards and central
control across 3400 worldwide branches and 105,000 staff. BT
provided a Onevoice solution, a fully managed end-to-end voice
VPN with flexible tariffs saving ABN AMRO £2m a year.
Streamlining administration costs.
“The BT One Cloud solution means we get loads of extra
facilities at no additional cost. Moreover, because it’s a cloud-
based managed service, we can keep internal costs low and
concentrate on our day jobs”
National Express – IP telephony & voice services
BT One – Our proven experience in delivering
Migrated away from their complex legacy voice estate which supported
over 3000 sites, to a IP based solution using BT One Cloud.
They achieved a combined annual saving of 20% for their Data and Voice
Services with minimal capital investment.
Major distribution company
Global Business finance company
Wanted to bring together disparate banking entities for a merger and
acquisition ensuring that they accommodated to varying users needs.
Using a scalable pay as you go solution with One Cloud, they
consolidated their communications to a single supplier and saved
10% on their annual savings.
BT Contact – Our proven experience in delivering
A feature rich platform integrating IVR, call recording, skills based routing, and
reporting – into a single easy-to-use on demand package.
30% saving on their annual bills, improved responsiveness and reporting
“ We now have a contact centre platform that will stretch
as we grow, and meet our business needs well into the future”
Facilities management Company
Glaxo Smith Kline
Legacy technology was replaced with a cloud, subscription based platform.
Call recording facilities now provide a safeguard for the consumer, while
advanced routing and multi-channel capabilities aid improved customer service.
“ It was very competitive in price and the functionality was very
good. The management interface was really user friendly too.”
BT Contact – Our proven experience in delivering
Centralised healthcare customer service into a single building.
Service level targets are now being exceeded, while the flexible
pay-as-you-go model is providing newfound business agility
“There was no capital expenditure involved in its implementation
and it’s very easy for non-technical people to use”
Air Products medical
Our customers and partners see the benefit
BT’s core Network infrastructure and Cloud Compute
services bring a flexible, scalable global capability with
support and assurance options that differentiate them in
a crowded market.”
MD Pharma Customer
“
The flexibility the system gives Crabtree and Evelyn also has important financial implications. If the
company needs to open up new pop us stores in the run up to Christmas, or simply get more point of sale
systems online to cope with customer demand, we can simply switch on new servers within the hour.”
Tim Johnson, IT director, Crabtree & Evelyn
“
BT has a well deserved reputation for innovation
and thought leadership helping us push the
logistics industry at the forefront of global change.”
Petra Kiwitt, Executive Vice President,
DHL Solutions & Innovations.
“
Envisioning the future together…
Map Business objectives
Translate to IT goals
Map on:
Measurable outcome
Dependencies
Process change
Enablers
The approach The framework
CRM BT Contact Relationships that grow
IT Services BT Compute Services that adapt
BT Assure Security that matters Security
Unified Communications BT One Communications that unify
Network Services BT Connect Networks that think
Investing for tomorrow
Our portfolio
CUSTOMER
On Demand Compute
Private Compute
Multi-Channel Contact
Cloud Contact
Inbound Contact
Auto Contact
Field Force Automation
Secure Remote Access
Supply Chain Solutions
Mobility Lifecycle Management
Flexible Working Services
Assure Web Security
Assure Message Scan
Assure Managed Firewall
Assure Threat Monitoring
Assure Intrusion Prevention
SHDS Connect
Optical Connect
Access Services
Enterprise Broadband
Enterprise Connect
Ethernet Connect
One Managed
One Voice SIP Trunking
One Voice Global VPN
One Cloud
One Conferencing
One Video
Bringing it all together – Ecosystem
• Manufacturers rely on a complex web of suppliers and customers
• Regulatory and market forces increasingly demanding efficient supply chain and end-to-end integrity
• Collaboration across the supply chain is therefore key for competitive edge – and the challenge is global in scale
Manufacturing Company
Manufacturing
Site
HQ
Branch
Office
Distribution
Centre
Contract
Manufacturer
Tier 1
Supplier
3PL Logistics
Provider
Tier 2
Supplier
R&D
Site
Retailer
Distributor
Distribution
Centre
3PL Logistics
Provider
Shipper
Mobility
R&D Ecosystem
Virtual Data
Centres
Supply Chain
Tracking Solutions
Virtual
Contact Centres
Federated
Collaboration
(UCC)
Secure Supply Chain
Messaging
Secure Virtual
Private Network
Global banking & FM
Low latency services for algorithmic
trading. Proximity hosting for
access to global markets
Global government e.g. health
Secretarial services such as translation
of dictated notes to speed up consultations
Global consumer products e.g retail
Shared infrastructure and rich
applications to improve store footfall
Global commerce e.g. pharmaceutical
Shared infrastructure for non
competitive drug research
Global government e.g education
Applications and content for
schools delivered through
virtual desktops
Delivering against our vision
BT Connect (Cloud enabling)
Vert
ical in
itia
tives
Clo
ud p
latform
initia
tives
Iaa
S
PaaS
& S
aaS
Professional services
Cloud management services
BT One (UCaaS)
Private Cloud
Private Compute
Hosted on your
premises or BT’s
Public Cloud
On-Demand Compute
Global
Public Cloud (multi-tenanted)
3rd Parties
Global banking & FM
Low latency services for
algorithmic trading.
Proximity hosting for
access to global markets
Global government e.g. Health
translation and dictation
services to speed up
consultations admin
Global consumer products e.g retail
Services for faster store
deployment and increasing
footfall.
Global government e.g education
New generation of
services for students
without the hassle of
desktop management
Global commerce e.g. Pharmaceutical
non competitive drug
research faster
Changing the way we bring services to market
Open Innovation – making it real for our customers
• Working with
customers
to trial new
innovations.
• Obtain early market
feedback and test
commercial
attractiveness and
commercial viability
• Define community,
qualify and prioritise
opportunities.
• Research prototype to
refine concept in
partnership with
community
• Ideas for new products
and services
• Ideas for changing
commercial models
and value propositions
• Ideas to make things
faster
• When concepts
have been proven
with customers
then they will be
down-streamed to
product platforms
Idea generation
Strategic collaboration
Customer trials
New products & propositions
• Pharma
• Life sciences
• Compound sequencing
• Partners
• Key customers
• Research prototype
• Hot House
• Demos
• Feedback
• More Ideas
• Incubator test
• Substantiate benefits
• Build the business case
A recent example
• Saas Retail POS
App
• Cloud Contact
• On Demand
Compute
• Innovation service
• One Cloud & One
Voice global rolled out
• Private Compute
Customer collaboration
on key initiatives
• Education
• Pharma
• Trading
• Health
• One Voice
– SIP Trunking
– Anywhere
Vertical initiatives
• Enabling supply
collaboration
• Service to
improve
preventive Health
care
• Cloud Compute
– Catalogue
– ISV On
Boarding
Vertical initiatives
• Apps stores for
retailers
• Enabling
collaboration for
Pharma
• New on demand
services for
wholesale
banking
• Cloud Compute
– Global multi
vendor
capability
– Enhanced
global
Compliance
– Global
expansion
Making it real
Now 3 months 6 months
• Saas Retail POS
App
• Cloud Contact
• On Demand
Compute
• Innovation service
• One Cloud & One
Voice global rolled out
• Private Compute
Customer collaboration
on key initiatives
• Education
• Pharma
• Trading
• Health
• One Voice
– SIP Trunking
– Anywhere
Vertical initiatives
• Enabling supply
collaboration
• Service to
improve
preventive Health
care
• Cloud Compute
– Catalogue
– ISV On
Boarding
Vertical initiatives
• Apps stores for
retailers
• Enabling
collaboration for
Pharma
• New on demand
services for
wholesale
banking
• Cloud Compute
– Global multi
vendor
capability
– Enhanced
global
Compliance
– Global
expansion
Making it real
Now 3 months 6 months
• Saas Retail POS
App
• Cloud Contact
• On Demand
Compute
• Innovation service
• One Cloud & One
Voice global rolled out
• Private Compute
Customer collaboration
on key initiatives
• Education
• Pharma
• Trading
• Health
• One Voice
– SIP Trunking
– Anywhere
Vertical initiatives
• Enabling supply
collaboration
• Service to
improve
preventive Health
care
• Cloud Compute
– Catalogue
– ISV On
Boarding
Vertical initiatives
• Apps stores for
retailers
• Enabling
collaboration for
Pharma
• New on demand
services for
wholesale
banking
• Cloud Compute
– Global multi
vendor
capability
– Enhanced
global
Compliance
– Global
expansion
Making it real
Now 3 months 6 months
• Saas Retail POS
App
• Cloud Contact
• On Demand
Compute
• Innovation service
• One Cloud & One
Voice global rolled out
• Private Compute
Customer collaboration
on key initiatives
• Education
• Pharma
• Trading
• Health
• One Voice
– SIP Trunking
– Anywhere
Vertical initiatives
• Enabling supply
collaboration
• Service to
improve
preventive Health
care
• Cloud Compute
– Catalogue
– ISV On
Boarding
Vertical initiatives
• Apps stores for
retailers
• Enabling
collaboration for
Pharma
• New on demand
services for
wholesale
banking
• Cloud Compute
– Global multi
vendor
capability
– Enhanced
global
Compliance
– Global
expansion
Making it real
Now 3 months 6 months
• Saas Retail POS
App
• Cloud Contact
• On Demand
Compute
• Innovation service
• One Cloud & One
Voice global rolled out
• Private Compute
Customer collaboration
on key initiatives
• Education
• Pharma
• Trading
• Health
• One Voice
– SIP Trunking
– Anywhere
Vertical initiatives
• Enabling supply
collaboration
• Service to
improve
preventive Health
care
• Cloud Compute
– Catalogue
– ISV On
Boarding
Vertical initiatives
• Apps stores for
retailers
• Enabling
collaboration for
Pharma
• New on demand
services for
wholesale
banking
• Cloud Compute
– Global multi
vendor
capability
– Enhanced
global
Compliance
– Global
expansion
Making it real
Now 3 months 6 months
A known path to success
Vertically focussed – making it personal Operations across the world in a wide range of sectors. Sector specific
teams 1500+ people
Investing in global availability & service
Peace of mind – making it happen A Global leader serving 7000 customers in more than 170 countries worldwide
Open Innovation – challenging the boundaries $1bn investment in global research in 2011, filing 62 new patent applications
A Services based approach – making it real 6500+ staff in 43 centres in all major regions around the Globe
All underpinned by BT Connect a world class
cloud delivery infrastructure