BSP Manual for Agents Local Procedures - iata.org · Anna Smirnova Tickets World...

UKRAINE January 2012

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BSP Manual for Agents – Local Procedures Chapter 14

BSP Manual for Agents – Chapter 14 – Local Procedures. BSP Ukraine 01 January 2012 of 30

FOREWORD: This chapter (Chapter 14) covers local BSP procedures applicable in Ukraine. For all other applicable BSP procedures please refer to the core BSP Manual for Agents.

CHAPTER 14 - Local Procedures

TABLE OF CONTENTS

14.1 ADDRESSES & CONTACTS .............................................................. 5 IATA Local Office ..............................................................................................................................................… 5 Data Processing Centre ....................................................................................................................................… 5 Clearing Bank........................................................................................................................................................ 5 Approved Ticketing System Providers………………………………..….…............................................................. 5 LCAG Delegates ................................................................................................................................................... 6 APJC Delegates....................................................................................…............................................................. 6 14.2 PARTICIPATING AIRLINES ................................................................ 7 14.2.1 Participating Airlines List .................................................................................................................. 7 14.2.2 Airline Contact Details....................................................................................................................… 8

14.3 CUSTOMER INTERFACES – QUESTIONS ....................................… 9 14.3.1 General.................................................................................................. .......................................... 9 14.3.2 IATA Customer Services ................................................................................................................. 9 14.3.3 IATA Ukraine homepage - www.iata.org/ukraine............................................................................. 9 14.3.4 BSPlink – www.bsplink.iata.org........................................................................................................ 9 14.3.5 IATA International homepage - www.iata.org .................................................................................. 10 14.3.6 IATA Ruling resolutions and references .......................................................................................... 10

14.4 STANDARD TRAFFIC DOCUMENTS (STD)…................................... 11 14.4.1 STDs used in Ukraine ......................................................................................…............................... 11 14.4.2 Electronic Ticketing.............................................................................................................................. 11 14.4.3 V-MPD………………………………………………………………….....................…............................... 11 14.4.4 V-MCO………………………………………………………………….....................….............................. 11

14.5 STANDARD ADMINISTRATIVE FORMS (SAF)...............................… 12 14.5.1 Administrative forms used in Ukraine– General................................................................................ 12 14.5.2 Airlines Reporting Memorandums – ADM and ACM…………………………….................................. 12 14.5.3 ADM/ACM Procedures……………... .............................................................................…................ 12

http://www.iata.org/ukraine

http://www.bsplink.iata.org/


14.6 COMPLETION OF DOCUMENTS ................................................…… 14 14.6.1 Completion of documents - General.................................................................................................. 14 14.6.2 Cancelled / Voided Standard Traffic Documents (STDs).................................................................. 14 14.6.3 Ticketing Airline Selection Rules...................................................................................................... 14 14.6.4 Ticketing Authority through BSPlink.................................................................................................. 14

14.7 BSP BILLING REPORTS – OUTPUT ................................................. 15 14.7.1 General..........................................................................................................................................… 15 14.7.2 BSP Reports available ...............................................................................................................….. 15 14.7.3 List of BSP Reports with descriptions ...........................................................................................… 16

14.8 REMITTANCE PROCEDURES ........................................................... 18 14.8.1 General............................................................................................................................................. 18 14.8.2 Method of Remittance ..................................................................................................................… 18 14.8.3 Reporting Errors and Missing Remittance Notice ......................................................................….. 19 14.8.4 Post-Settlement Errors discovered by Agent ..............................................................................…. 20 14.8.5 Post-Settlement Errors discovered by the BSP Airline ................................................................… 20 14.8.6 Post-Settlement Errors discovered by IATA ..............................................................................….. 20 14.8.7 Net Remittance..........................................................................................................................…… 20

14.9 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES.................................................................................................... 22 14.9.1 Administrative Charges.....…............................................................................................................ 22 14.9.2 Interest and Clearing Bank Charges................................................................................................ 22 14.9.3 Sanctions.......................................................................................................................................... 22

14.10 CREDIT CARD SALES ..................................................................… 24 14.10.1 General........................................................................................................................................... 24 14.10.2 Face to face transactions .............................................................................................................. 24 14.10.3 Non Face to face transactions ........................................................................................................ 24 14.10.4 Passengers Signature..................................................................................................................... 25 14.10.5 Reporting of Credit Card Sales by IATA/BSP…...................................................................……… 25

14.11 REFUNDS.......................................................................................... 26 14.11.1 General........................................................................................................................................... 26 14.11.2 Direct Refunds................................................................................................................................ 26 14.11.3 Refund Application ......................................................................................................................... 26 14.11.4 Handling of Refunds by IATA Members.......................................................................................... 27

14.12 REPORTING CALENDAR................................................................. 28 14.12.1 General..................................................................................................................................…….. 28


Subject of Chapter 14 Chapter 14 covers local BSP procedures applicable in Ukraine. In particular, rights and obligations of the parties; procedure of performing the sales of air transportations and other services provided by Agents on behalf of BSP Airlines, and accordingly the system of mutual settlements for sold services between BSP Participating Airlines and Agents. This Chapter shall be applied only to the entities participating in BSP in Ukraine and shall be referred to as the Local Norm. Chapter 14 constitutes integral part of BSP Manual for Agents. BSP Manual for Agents is composed of norms, established by IATA Resolutions, which specify both Local and Global Norms of BSP functioning. Norms and procedures specified by IATA Resolutions, including norms, contained in BSP Manual for Agents, are model terms of Agreements. BSP Manual for Agents is issued in English. BSP Manual for Agents should become public by the means and as of placing it on the IATA website: http://www.iata.org Internet - address, under which the Manual is placed, is subject to change: http://www.iata.org/whatwedo/travel-tourism/Pages/tah.aspx In case the Agreement, executed between certain BSP Airline and Agent, constitutes reference to any IATA Resolutions (including BSP Manual for Agents or this document) such Resolutions (norms) constitute the part of corresponding Agreement and shall be binding on its parties. Agent shall get acknowledged with the contents of Resolutions prior to the execution of the Agreement. In case such acknowledgement requires translation into the Agent‟s language, or such requirement is envisaged by the legislation of Ukraine, Agent shall undertake to ensure such translation in compliance with all the legislative requirements of Ukraine. Actual execution of the Agreement with reference to IATA Resolutions shall evidence the Agent‟s complete comprehension of the contents of all the Resolutions and his contest with all the norms specified thereby. IATA shall be entitled to independently ensure the translation of certain Resolutions, which belong to Local Norms, into the language of according country or location, and make such translation public by its placing on IATA webpage, or by means of its provision to Agents. However, such right is not IATA‟s obligation and shall be used by IATA at its own discretion. All Resolutions placed on IATA webpage, set forth in this Article above shall be deemed as made public in an appropriate way. In case of inconsistency of Local and Global Norms, Local Norms shall prevail. In case of inconsistency of Local Norms and the Agreement, the Agreement shall prevail, if otherwise is not stipulated by the Agreement. In case of inconsistency of Local Norms and imperative legislation of the country subject to such Local Norms, the due legislation shall prevail.

http://www.iata.org/

http://www.iata.org/whatwedo/travel-tourism/Pages/tah.aspx


14.1 ADDRESSES & CONTACTS IATA Local Office IATA Ukraine 33/6 A, Borychiv Tik Str., 3-rd Floor 04070, Kyiv, Ukraine

Customer service www.iata.org/customer-portal E-mail: [email protected] Internet: www.iata.org/ukraine Telephone: Fax:

+380 44 498 2898 +380 44 498 2899

Data Processing Centre (DPC) ACCA/ISIS Beijing, China Clearing Bank PJSC CITIBANK 16-G Dymytrova Str., 03150, Kyiv, Ukraine List of Approved Ticketing System Providers Travel Agents reporting BSP sales to IATA, must use any of the following Ticketing System Providers, who are providing these services and reporting data in BSP Ukraine: Amadeus, Galileo. Amadeus Ukraine 45-A, Nyzhnyoyurkivska Str 04080, Kyiv, Ukraine Telephone: +380 44 490 22 33

E-mail: [email protected] Web: www.amadeus.com/ua Galileo Ukraine 52-54A, Vozdvyzhenska Str., 01025, Kyiv, Ukraine Telephone: +380 44 281 44 44 E-mail: [email protected] Web: www.galileo.com.ua Sabre Travel Network Ukraine , Operated by GTT Ukraine 9/2 Chervonoarmiyska Str., Office 6 01004, Kyiv, Ukraine Telephone: +380 44 459 0230 E-mail: [email protected]; [email protected] Web:www.sabretravelnetwork.com


mailto:[email protected]

http://www.iata.org/ukraine


http://www.amadeus.com/ua




http://www.sabretravelnetwork.com/


LCAG Delegates - The Local Customer Advisory Group (LCAG) is a forum where Airline delegates discuss operational issues for the BSP. For any requests towards LCAG, please find the current delegates:

APJC Delegates - The Agency Programme Joint Council (APJC) is a forum where Airline and Travel Agency delegates may consider all aspects of the Agency Programme in the country/area and make recommendation thereon in the form of agenda proposals to the Passenger Agency Conference. For any requests towards APJC (e.g. suggested changes for PAConf), please find the current delegates:

Andrii Pavlenko,

Chairman

Ukraine International [email protected]

Ruslan Fedosov Aeroflot [email protected]

Konstantyn Gudz Aerosvit [email protected]

Hanan Zweig Air France - KLM [email protected]

Oksana Kilicci Alitalia [email protected]

Stefan Molnar Austrian Airlines [email protected]

Svetlana Igolnikova British Airways [email protected]

Pavel Hrdlicka CSA [email protected]

Leonid Tarasov Delta [email protected]

Oleg Maksymov El Al [email protected]

Tetiana Zagorodnia LOT [email protected]

Harald Hahn Lufthansa [email protected]

Anna Shirolapova Malev [email protected]

Tuncay Kangalli Turkish Airlines [email protected]

Konstantyn Gudz,

Chairman

Aerosvit [email protected]

Hanan Zweig Air France - KLM [email protected]

Oksana Kilicci Alitalia [email protected]

Stefan Molnar Austrian Airlines [email protected]

Svetlana Igolnikova British Airways [email protected]

Tetiana Zagorodnia LOT [email protected]

Harald Hahn Lufthansa [email protected]

Tuncay Kangalli Turkish Airlines [email protected]

Andrii Pavlenko Ukraine International [email protected]

Diana Balyk Fabrika Tourisma [email protected]

Valentine Kirik Kiy Avia [email protected]

Andriy Grytsay Obriy Inc [email protected]

Mikhail Kurachenko Pilot [email protected]

Ilona Ryzhova Quehenberger Logistics Ukr [email protected]

Valerie Luyk Sky Travel [email protected]

Anna Smirnova Tickets World [email protected]

Svetlana Shkitova Travel Shop Merci [email protected]

Andrey Shchurov Voyage Service [email protected]


































14.2 PARTICIPATING AIRLINES

14.2.1 Participating Airlines List The below list shows participating Airline Members of BSP Ukraine as per January 2012

DL 006 DELTA AIR LINES, INC

V3 021 S.C.CARPATAIR S.A.

US 037 US AIRWAYS, INC.

TP 047 TAP PORTUGAL

QW 049 BLUE WINGS AG

AZ 055 ALITALIA-ITALIAN AIRLINES S.P.A

AF 057 AIR FRANCE

HM 061 AIR SEYHELLES LTD

OK 064 CZECH AIRLINES A.S, CSA

KL 074 KLM ROYAL DUTCH AIRLINES

LO 080 LOT - POLISH AIRWAYS

SN 082 SN BRUSSELS AIRLINES

SA 083 SOUTH AFRICAN AIRLINES

KD 093 KD AVIA

AY 105 FINNAIR OYJ

GW 113 KUBAN AIRLINES

LY 114 EL AL ISRAEL AIRLINES

SK 117 SCANDINAVIAN AIRLINES SYSTEM

BA 125 BRITISH AIRWAYS PLC

QR 157 QATAR AIRWAYS

CX 160 CATHAY PACIFIC AIRWAYS LTD

JP 165 ADRIA AIRWAYS D.D

HR 169 HAHN AIR LINES GMBH

EK 176 EMIRATES AIRLINES

KE 180 KOREAN AIRLINES

Z6 181 DNIPROAVIA JOINT STOCK AVIATION CO.

MA 182 MALEV HUNGARIAN AIRLINES PLC

FV 195 ROSSIYA

LH 220 DEUTSCHE LUFTHANSA A.G.

TK 235 TURKISH AIRLINES

BD 236 BRITISH MIDLAND AIRWAYS

IZ 238 ARKIA ISRAELI AIRLINES

MK 239 AIR MAURITIUS LTD

HY 250 UZBEKISTAN AIRWAYS

OS 257 AUSTRIAN AIRLINES

MD 258 AIR MADAGASCAR

U6 262 URAL AIRLINES JSC

R2 291 ORENBURG AIRLINES

UT 298 UTAIR

YM 409 MONTENEGRO AIRLINES

S7 421 SIBERIA AIRLINES

7W 461 WINDROSE

KC 465 AIR ASTANA

RJ 512 ALIA- THE ROYAL JORDANIAN AIRLINES

SU 555 AEROFLOT RUSSIAN INTERNATIONAL AIRLINES


PS 566 UKRAINE INTERNATIONAL AIRLINES

A9 606 GEORGIAN AIRWAYS

EY 607 ETIHAD AIRWAYS

SQ 618 SINGAPORE AIRLINES LTD

B2 628 BELAVIA BELARUSIAN AIRLINES

QI 647 CIMBER STERLING A/S

BT 657 AS AIR BALTIC CORPORATION

UN 670 TRANSAERO AIRLINES

KQ 706 KENYA AIRWAYS

LX 724 SWISS INTERNATIONAL AIR LINES

D9 733 DONAVIA

YO 747 HELI AIR MONACO

QU 761 UTAIR-UKRAINE AIRLINES

J2 771 AZERBAIJAN AIRLINES

HX 851 HONG KONG AIRLINES

VV 870 AEROSVIT AIRLINES

HU 880 HAINAN AIRLINES

DE 881 CONDOR FLUGDIENST GmbH

7D 897 AIRLINE COMPANY DONBASAERO

OV 960 ESTONIAN AIR

14.2.2 Airline Contact Details For any queries towards a BSP Member Airline you will find contact details for airlines, on which your Travel Agency have had sales, on the BSP Agent Consolidated Billing Statement, which is included among BSP Reports for each remittance. Agents can access the function Airlines on BSPlink and in this way retrieve Airline contact details at any time: BSPlink – General Queries – Airlines Contact details for all IATA Member Airlines Head Offices are available through www.iata.org from the link „Membership‟.


14.3 CUSTOMER INTERFACES – QUESTIONS

14.3.1 General For any questions about your ticket sales and the BSP Procedures, there are several ways to find the answers. This Manual should be one of the first sources for you to check, and depending on the nature of the problem you should then turn to the respective party for help: Any problems to complete the ticket sales or problems to extract any reports from your ticketing system? This shall be answered by the support for your Ticketing System Provider (Amadeus, Galileo, Sabre). Questions how to issue a ticket, or any queries regarding the rules for a ticket? These should be stated directly to the Airline in question or your ticketing system provider if there is a technical problem. Questions on any discrepancies between what you have reported through your ticketing system and what you find on the BSP Reports? Check which document is causing the discrepancy, and then report this to IATA. IATA has several customer interfaces where you can seek information and we wish to point out some of them below.

14.3.2 IATA Customer Services Help Desk or Portal The customer queries are primarily handled through IATA Customer Service Europe and Help Desk / Portal: www.iata.org/customer-portal http://www.iata.org/customer-portal/Pages/contactus.aspx The IATA Customer Services Europe portal is the primary way for you to find the answers to your query.

14.3.3 IATA Country homepage - www.iata.org/Ukraine The IDFS Ukraine home page will have local information regarding this market and BSP performance statistics, as well as links to other IATA products & services.

14.3.4 BSPlink – www.bsplink.iata.org BSPlink is the user interface for all parties in the BSP Process. This is where you as an Agent will receive all your BSP Reports and corrective actions such as ADM/ACM and Refund Applications are entered and maintained by Airlines and Agents. In addition BSPlink can also be used to extract online reports, search for historic BSP data (document data, ADM‟s available during 13 month), create groups for many IATA locations, get email notifications for new files and much more. Furthermore the Ticketing Authority is maintained by Airlines on BSPlink so you as an Agent can always check which Airlines allow you to sell their tickets. For that functionality, Airlines, Agents and Ticketing System Providers can access the system, so BSPlink adds a full transparency between all parties of the process.

http://www.iata.org/customer-portal

http://www.iata.org/customer-portal/Pages/contactus.aspx

http://www.iata.org/UkraineCountry



Also, IATA sends any important operational information using the file download function. Make sure to log into BSPlink on a regular basis and check for any new files, ADM/ACMs, or BSP Bulletins for new or changed procedures. BSPlink has a cost involved. BSPlink usage will be charged in accordance with the BSPlink Agreement. For further information please check directly on the BSPlink site www.bsplink.iata.org or contact us via IATA Customer Service Desk / Portal: www.iata.org/customer-portal

14.3.5 IATA International homepage - www.iata.org By entering to www.iata.org you will come to IATA‟s global home page. Here you can find information on all IATA activities, find ruling resolutions and also buy any IATA publications via the online store. A search tool is available on the site, which will help you to find the information you are looking for.

14.3.6 IATA Ruling Resolutions and references The rulings and resolutions for IATA and BSP procedures are found in the Travel Agents Handbook. TAH is available in web-downloadable format from: http://www.iata.org/whatwedo/travel-tourism/tah.htm The Agent is bound by the Passenger Sales Agency Agreement to follow these rules, which includes the BSP Manual for Agents and thus these local procedures. BSP Manual for Agents, Local Procedure, Chapter 14 is available in web-downloadable format from: http://www.iata.org/customer-portal/Pages/index.aspx http://www.iata.org/customer-portal/Pages/LocalResourceCenter.aspx


http://www.iata.org/customer-portal



http://www.iata.org/whatwedo/travel-tourism/tah.htm

http://www.iata.org/customer-portal/Pages/index.aspx

http://www.iata.org/customer-portal/Pages/LocalResourceCenter.aspx


14.4 STANDARD TRAFFIC DOCUMENTS (STD)

14.4.1 STDs used in Ukraine List of STDs used in Ukraine: • ET = Electronic Ticket (via GDS) • VMCO = Virtual Miscellaneous Charges Order (via GDS) • VMPD = Virtual Multiple Purpose Document (via BSPlink)

14.4.2 Electronic Ticket (ET) IATA Resolution 854 governs the implementation and operation of Electronic Ticketing Systems in a BSP country or area. The Member or any other party wishing to make facilities available to Agents for the issuance of STDs, must advise the local IATA Manager who will verify the technical compatibility of the system with the operation of the BSP, and its compliance with relevant IATA Resolutions in regard to document issuing and data reporting formats. Electronic Ticketing (ET) is a method to record the sale of passenger transportation without the issuance of paper flight coupons. The flight coupons issued for carriage are held electronically in the airline system via the GDS system used by the Agent. Electronic Tickets are also refunded via the issuing GDS.

Conditions of Contract and Other Important Notices at: www.iatatravelcentre.com/tickets

These notices are an essential part of E-ticket. Tickets should not be given to any customer without these notices.

14.4.3 V-MPD - Virtual Multiple Purpose Documents

This is an electronic version of the manually issued MCO and is issued in BSPlink. The BSP Airlines must specifically authorise the issuance of VMPDs by an Agent in BSPlink .If an Agent needs to issue a VMPD on a certain airline but the system will not permit it, contact the BSP Airline and request the authority. The vMPD can be issued for any of the services for which the manual MCO or automated MPD is issued and can be issued for either Cash or Credit Forms of payment. The serial number of the vMPD is generated at time of issuance from a central market repository The vMPD may not be amended once it issued and it may only be cancelled on the day of issue, after the day of issue a refund application must be made to the plated airline The vMPD is automatically reported to the DPC and will appear on Billings sorted by serial number.

14.4.4 V-MCO - Virtual Miscellaneous Charges Order It is equal to VMPD, but issue through GDSs instead of BSPlink.

blocked::http://www.iatatravelcentre.com/tickets


14.5 STANDARD ADMINISTRATIVE FORMS (SAF)

14.5.1 Administrative forms used in Ukraine – General

Agency Credit Memo (ACM) – BSPlink

Agency Debit Memo (ADM) - BSPlink

Credit Card Charge Form (CCCF) - GDS The full list of SAFs in use is part of Chapter 6 of the BSP Manual for Agents.

14.5.2 Airlines Reporting Memorandums – ADM and ACM

Individual BSP Airlines also prepare certain BSP accounting memoranda, which are sent directly by the Airline to the Agent concerned. The DPC does not verify the accuracy of the fare computations or commissions claimed since that function is the prerogative of the ticketing Airlines. In order to correct discrepancies in reported STDs, the Airline will issue accounting memos ADM/ACM via BSPlink, under the provisions of Resolution 850m. Non-disputed ADM/ACM are automatically reported to the DPC for processing and inclusion in billings. Local dispute periods are automatically taken into account, and online disputing through BSPlink can be activated by the Airline. The purpose of the accounting memoranda is to adjust the Agent‟s account within the BSP process. The two accounting memoranda are:

Agency Debit Memo (ADM) - The ADM serves to notify an Agent that unless there is

some justification to the contrary, the Agent owes the issuing Airline the amount shown on the ADM for the reasons indicated. In case of disagreement, the Agent is obliged to contact the issuing Airline within the set disputing period, which is calendar 30 days.

Agency Credit Memo (ACM) - The ACM is used in those cases where the Airline owes

money to the Agent. The Airline submits an ACM to the Agent, setting out the details of the amount to be credited to the Agent.

ADM/ACM Requests - BSPlink offers Airlines use of Agent ADM/ACM request. This option

is controlled by the Airlines and can be opened by each airline to allow agent to issue request for ADM or request for ACM in case any errors are detected by the agent.

The rules governing the issue and processing of Agency Debit Memos (ADMs) are detailed in Resolution 850m published in the Travel Agent‟s Handbook. The Dispute Procedure for Agency Debit Memos (ADMs) is described in Resolution 832, Subparagraph 1.7.14.

14.5.3 ADM/ACM local procedures:

ADM and ACM are submitted electronically to the Agents on BSPlink. Agents are obliged to check regularly on BSPlink for any pending ADM/ACM. BSPlink Users can find historical ADM/ACM data of the last 13 months.


ACM will appear in BSPlink under “ACM to be billed in the current period”, until the last day of the reporting period, when it will be automatically included in BSP Process. The disputing period is not applicable for ACM.

ADMs shall only be processed through the BSP if issued within nine month of the final travel date. Any debt action initiated beyond this period shall be handled directly between the Airline and Agent.

Airlines are required to publish and communicate in writing their ADM policies to Agents in advance of implementation.

Airlines shall provide Agents with the phone or fax number and email address of a person or department that has knowledge of the concerned ADM.

An Agent shall have a minimum of 14 days in which to review an ADM prior to its submission to BSP for processing.

Any disputes are to be raised by Agents within 30 days of receipt of an ADM and all disputes are to be settled by the Airline within 60 days of receipt.

During the disputing period (30 days), Agents can access the function “ADM Pending Settlement”. ADM found here can be disputed, and if the Airline allows it, Agents can even dispute electronically, on-line via BSPlink.

If an Agents dispute an ADM, the Airline will approve or reject the dispute.

If ADM is not disputed during the disputing period, the ADM will appear under “ADM to be billed in the current period”, until the last day of the current reporting period, when it will be automatically included in BSP Process.

If it is established that an ADM is not valid it must be cancelled.

Where ADM is withdrawn by Airlines, any administration fee that may have been levied will be withdrawn, or refunded to the Agent. In the event the ADM is refunded to the Agent, the Airline cannot charge an administrative fee associated to the refund.

Following consultation and if both parties agree a disputed ADM may be referred to the Travel Agency Commissioner to be resolved.

An ADM that has been included in the BSP billing will be processed for payment. Any subsequent dispute of such ADM, if it is upheld by the Airline, will be dealt with directly and where applicable may result in the issue of an Airline Credit Memo (ACM).


14.6 COMPLETION OF DOCUMENTS

14.6.1 Completion of documents - General The Agent is required to report all documents (ET, VMCO, VMPD) in the same reporting period as they were issued. Documents should be reported on a daily basis through the Agent‟s Ticketing System and questions on reporting should primarily be stated to the Ticketing System with a range of BSP Reports for each period (four billing periods per month).

14.6.2 Cancelled / Voided Standard Traffic Documents (STDs) BSP Ukraine allows only cancellations performed same day as the ticket was issued. No cancellation will be allowed after 23.59 hours on the day of issuance. After that time agents are required to perform refund transactions to revert sales reported on prior day.

14.6.3 Ticketing Airline Selection Rules The standard Ticketing Airline Selection Rules, as found in IATA Resolution 852, are applicable in BSP Ukraine.

14.6.4 Ticketing Authority through BSPlink

Only the Airline can assign Ticketing Authority to their appointed Agents.

The Ticketing Authority is assigned through BSPlink by the Airline.

Any update of the Ticketing Authorization List is managed by the Airline directly.

Electronic Ticketing Systems (GDSs) are notified of every assignment or deletion of the Ticketing Authority automatically.

Airlines, Agents and GDSs can at all time access BSPlink to see the valid Ticketing Authority tables.

Ticketing Authority is maintained by Airlines on BSPlink, so Agents can always check which Airlines allow them to sell the tickets. Agents are also made aware that each GDS has its own access to BSPlink to confirm if Airline assigned Ticketing Authority to the Agent. In situation, when Agents see authority in BSPlink but not in the GDS, Agents are referred to contact GDS and ask them to correct the Table of Authorities to correspond with the one shown in BSPlink.


14.7 BSP BILLING REPORTS - OUTPUT 14.7.1 General IATA Ukraine provides Agents with a range of BSP Reports for each period (4 billing periods per month). The reports are provided in electronic form via BSPlink. The BSP reports are final remittance statement and invoice and will as such differ from the reports produced by Agents own back office systems and Ticketing System Provider (GDS) reports. The reason to those differences is that BSP reports will include data from all parties on the market not only from the Agents themselves. Some data entered by the Agents may be corrected during BSP process; some data provided by other parties may affect Agent‟s remittance (for instance ADM and ACM from the Airlines). Because the BSP reports are considered as supporting accounting documentation it is important that Agents will save BSP reports for the time prescribed in the local legislation. The reports are available online on BSPlink for the period of only 2 months. Old reports can be requested from BSP local office, and if available there is a cost involved with such a rerun. Reports are provided in the .pdf format and are compressed. Agents are required to have appropriate software (e.g. Acrobat Reader and a WinZip program).

14.7.2 BSP Reports available

Agent Output – Basic Package For you to easily see what standard reports that are included in our Basic Package and available on a regular basis via BSPlink, please use this guide. Use it as a source of information and as a reference when you have queries on any reports.

Report Period 1-4 Monthly

BSP Agent Billing Statement and Analysis X

BSP Agent Consolidated Billing Statement X

Agent Credit Card Detail Report X

Agent TAX Type Summary X

Agent Remittance Notice X

Agent Comparative Productivity Statistics X


14.7.3 List of BSP Reports with descriptions Below are descriptions of BSP reports for Agents. The file names have following format: <Country Code>_<Document Type><Recipient Type><Report name>_C_<Recipient Code> _<Month><Period>_<Currency code>. Example: UA_RPAGSTM_C_7232000_0601_UAH.

BSP Agent Billing Statement and Analysis

This Agent Statement provides a summary for each Airline followed by a list of ALL transactions billed to the Agent for the specified Billing Period. The transactions are sorted by the four main “groups”, being ISSUES, ADM, ACM and REFUNDS.

More information

This report has a summary of all sales for billing period displayed (Summary Box) at the top.

NTFA (Net Fare Amount) are not displayed on “Comments” column. The NTFA can be calculated (Balance Payable amount less Tax amounts).

"Supplementary Commission Rate" (percentage) in addition to "Supplementary Commission Amount" is displayed.

Exchange tickets, Check Digit and Coupon Usage Indicator on exchanged ticket number are displayed ("Comments" column).

Tour Code is displayed on “Comments” column.

“Tax on Commission” is displayed in a separate column (but it is not currently applicable in Ukraine)

Date of Issue is displayed on its own column.

No total amounts per tax type are displayed, but can be found in “Agent Tax Type Summary Report”.

Breakdown of sales per airline is displayed

Frequency: Periodically: 4 times per month

Media: BSPlink

Format: PDF

File name: RPAGSTM_C

Price: Standard – free of charge

BSP Agent Consolidated Billing Statement

This report consolidates totals for each Billing Period in the month up to and including the current Billing Period.

More information

This report has a total amount per billing period displayed.


Media: BSPlink

Format: PDF

File name: RPAGCONS_C



Agent Credit Card Detail Report

This report shows credit card transactions that have been forwarded by IATA within the Credit Card Invoicing Scheme. CCIS is not introduced for BSP Ukraine. The Report will be provided after the CCIS scheme is introduced.


Media: BSPlink

Format: PDF

File name: RPAGCCDT_C


Agent TAX Type Summary Report

This report provides a summary of the tax types for each Agent, giving totals for each tax type and broken up into cash and credit, refunds and ADMs and ACMs.


Media: BSPlink

Format: PDF

File name: RPAGTAX1_C


Agent Remittance Notice This is an Agent Remittance Notice produced after billing reconciliation,

showing the amount due for the remittance from the agents account.


Media: BSPlink

Format: PDF

File name: RPAGTRMT_C


Agent Comparative Productivity Statistics

This is by calendar month and it outlines all sales volumes for an agent. The report is grouped by airlines showing gross issues for domestic and international.

Frequency: Monthly: 1time per month

Media: BSPlink

Format: PDF

File name: STAGCOMP_C; STAGCOMP_D


Upon Agents request IATA can provide other Reports. Those additional Reports have a cost involved. The charge for other Reports is specified and collected in accordance with the separate Agreement or with Annexes to existing BSPlink Agreement.


14.8 REMITTANCE PROCEDURES

14.8.1 General IATA produces and forwards to each Agent a billing analysis and summary on behalf of all BSP Airlines. This statement identifies the amount due from/to the Agent, which is to be settled with the Clearing Bank in strict compliance with published remittance dates. There are four Billing Periods (1-7; 8-15; 16-23; 24-end of month) and four Remittances per month in BSP Ukraine according to BSP Calendar: http://www.iata.org/customer-portal/Pages/LocalResourceCenter.aspx BSP currency in Ukraine is Hryvnia (UAH) only. All remittances shall be made in the national currency of Ukraine Hryvnia (UAH) only and by bank transfer only. Agent Remittance Date represents the value date on which the funds should be credited and available for IATA‟s Clearing Bank. Full payment should be received by IATA on its Bank Account till the end of bank business day of Remittance Date as stated in BSP Calendar (Annex 1 to this Manual). BSP Calendar can be found on IATA website.

14.8.2 Method of Remittance Each Agent‟s remittance is done for appropriate Reporting Period. The Remittance Date specified in BSP Reporting Calendar. Example: Period 1 Reporting Period: 1-7 May Remittance Date: 15 May Example: Period 2 Reporting Period: 8-15May Remittance Date: 22 May The Agent transfers the amounts collected from sales of participating BSP Airlines’ services to the ІАТА Ukraine bank account, provided below, based on the Agent Billing Statement and Analysis, which is distributed via BSPlink. Bank Account Details: Representative office “International Air Transport Association” 33/6 A, Borychiv Tik str, 3-rd floor 04070, Kyiv, Ukraine EDRPOU 26558923 Account: 2600 3 100148 005 MFO 300584 PJSC CITIBANK 16-G, Dymytrova Str. 03150, Kyiv, Ukraine The amount to be remitted is shown in column “Payable Balance” of the Agent Billing Statement and Analysis. The monies that are remitted by the Agents to the IATA Ukraine bank account belong to the BSP Airlines according to the portion of sales of each respective BSP Airlines‟ services by the Agent.



IATA Ukraine settles the amounts to the BSP Airlines' accounts on the Settlement Date, according to the BSP Reporting Calendar. Agent Billing Statement and Analysis for the appropriate Reporting Period is the only valid Report, which is stating the amount to be remitted by the Agent. Agent Billing Statement and Analysis for the appropriate period should be available for the Agent‟s access not later than 3 business days before the Remittance Date for the appropriate Reporting Period. Agent is responsible for controlling the Agent Billing Statement and Analysis and the amount due to remittance. Agent is responsible to perform a bank transfer of the amounts due from its account to the ІАТА Ukraine account in appropriate timing, to ensure that IATA Ukraine receives full amount due from Agent not later than in Remittance Date. Agent should check, that its bank transmits the money with the same day value, or alternatively, to ensure the payment in advance, in order to meet the Remittance Date deadline. Over remittance by Agents to be settled in the next Settlement cycle through the issuance of an Adjustment Transaction in favour of the Agent. If the Agent requests to resolve the matter immediately, the balance should be settled through a bank transfer to the Agents bank account. To improve the reconciliation of agency payments that are made through BSP Ukraine as well as in connection with the need to clearly identify:

agency specific locations from which the payment received;

the period for which the appropriate funds transferred; The following basic principles shall be applied for transferring the funds to IATA:

pay for each agency location separately;

make payment for each billing period separately;

make a single payment of the whole amount due for each location for each billing period;

start text of purpose of payment in the payment details field with IATA number location and number of the billing period.

Example: Purpose of Payment: 72-3 2ХХХ;20110101;Payment for the airtickets...

72-3 2ХХХ - IATA number location for which the appropriate funds transferred 20110101 - number of the billing period for which the appropriate funds transferred, where: 2011____ - year of the billing period (2011) ____01__ - month of the billing period (January, can be 01-12) ______01 - number of the billing period (1-st period: from 1-st to 07-th day, can be: 01,02,03,04)

14.8.3 Reporting Errors and Missing Remittance Notice

Where an Agent, for whatever reason, has not received its BSP Reports by the Billing Received Date, Agent is required to carry out the following:

Notify IATA that the BSP Agent Billing Statement and Analysis has not been received;

Determine and agree with IATA the amount due to be remitted.


Where an Agent‟s remittance amount is affected by a Ticketing System Provider, which fails to report parts of agency sales for the referred period or due to Agent‟s own negligence to report issued tickets, Agent is required to carry out the following:

Notify IATA;

Determine and agree with IATA the amount of deposit due to be remitted according to BSP Reporting Calendar or on a date advised by IATA Ukraine.

The Agent is responsible for all transactions reported by the Ticketing System Provider, on the Agent‟s behalf. It is therefore important that each Agent controls and compares their Sales Report produced by the Ticketing System Provider versus the BSP Reports produced by IATA. Any discrepancies should be followed up by the Agent to avoid any additional charges from Airlines and/or Notices of Irregularity from IATA BSP. The Agent must ensure that sufficient funds are available to facilitate the settlement process. Where an Agent remittance amount is different from its actual total sales, following rules are applicable:

when difference between BSP Agent Billing Statement and Analysis and actual total sales for billing period is less than 10%, the Agent must pay according to BSP Agent Billing Statement and Analysis. If BSP Airline agrees with Agent‟s adjustment claim, an ACM is raised for amount over the remitted;

when difference between BSP Agent Billing Statement and Analysis and actual total sales for billing period is more than 10%, the Agent is to approach BSP Manager with an adjustment request providing all necessary data. BSP Manager will check billing report and advice an Agent total amount to be paid. Adjustments will be communicated to BSP Airlines involved.

14.8.4 Post-Settlement Errors discovered by Agent If an Agent discovers a billing error after Remittance Date, the Agent is to approach the BSP Airline concerned with an adjustment request. Where the BSP Airline agrees with the Agent's adjustment claim, an ADM or an ACM is raised for the amount over- or under remitted.

14.8.5 Post-Settlement Errors discovered by the BSP Airline Correction of errors discovered by the BSP Airline is made by ADM or ACM sending to the Agent. In some cases, when unreported documents detected by the BSP Airline, it may require IATA to issue a Notice of Irregularity, based on the Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1). The Airline will notify the Agent in writing of such discrepancy with a copy to IATA who will then take appropriate actions.

14.8.6 Post-Settlement Errors discovered by IATA If unreported documents are detected by IATA, it will inform the Agent in writing and require the referred amount to be settled immediately. If the Agent fails to comply with this requirement, IATA will issue a Notice of Irregularity, based on the Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1) and proceed if necessary with Default Actions.

14.8.7 Net Remittance


Net Reporting is an agreement between an Airline and an Agent to report STDs at a value other than the published fare. The difference between the amount entered in the STD‟s fare box and the agreed fare may be a Supplementary (Commission) Amount in the Agent‟s favour, or the Agent may sell the STD at a reduced price to customer. When an airline enters into an agreement with Agent authorizing the Agent to sell net reporting STDs, the Airline establishes a special code(s) (e.g. Tour code, Commercial Agreement Reference) with the Agent. Net Remit schemes are applicable in BSP Ukraine: 1F, 2A The Net Remittance scheme (“Net Remit”) is the system that permits Airlines to file such “Commercial Agreements” with their Agents, detailing a set of criteria for ticket sales and refunds that, if met, will calculate and settle via the BSP Billing system Supplementary Commission. Should reported Sales and Refunds not meet the criteria filed by the Airlines, Supplementary commission is not settled via the BSP system. Net Remit Codes The following codes and entries are specifically used by the Net Remit system – all other ticket entries are made in accordance with normal procedures:

“NR” Code - In all cases to identify that the Ticket or Refund issued as a Net Remit transaction, the code “NR” must be entered in the Remittance Area of the Ticket.

“CAR” (Contract Agreement Reference) - All tickets issued under the Net Remit scheme must bear a Contract Agreement Reference, which is entered in the Tour Code box of the ticket. The CAR must not be more than 15 alpha/numeric characters in length and will be advised by the BSP Airline. A CAR may be standard for all tickets issued for an Airline or may be specific to a routing or fare type or a travel period or a combination of it.

“Net Net Fare” - Airlines will advise the Agent of the Net Net rates agreed and which are to be issued under the Net Remit Scheme. The Agreed Net Net Fare is entered in the Remittance Area as Cash Collection.

“Gross Fare” - The Gross fare is entered as usual in the Fare Box of the ticket and is used by the system to calculate Supplementary Commission.

Note: IT/BT tickets may be processed via Net Remit and the standard Fare box entry “IT” or “BT” is made.

•Invalid Items - For Transactions listed in the Agent Billing Statement and Analysis, where Supplementary Commission has not been calculated or settled, the Agent should submit a claim directly to the Airline.

•Disputes - Arrangements under the Net Remit Scheme are bilaterally undertaken between the BSP Airline and the Agent and claims by Agents for Supplementary Commission that may be due on invalid transactions listed in the Agent Billing Statement and Analysis or for adjustments of any nature for transactions processed under the Net Remit Scheme must be directed to the BSP Airline.


14.9 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES

All references to Sections, Paragraphs and Subparagraphs below are references to Sections, Paragraphs and Subparagraphs as prescribed in Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1) of the Travel Agent‟s Handbook, unless stated otherwise.

14.9.1 Administrative Charges

An Administrative Charge will be levied in accordance with Subparagraph 1.7.1. for each instance of Late or Incomplete Remittance, to cover for the additional administrative work associated with an Agent failure to remit in accordance with the requirements prescribed in Paragraph 1.6 Settlement – the Remittance date. Late Payment Fee: Amount in the national currency of Ukraine, equivalent to EUR 98 (plus VAT), according to the National Bank of Ukraine exchange rate on the date of issue of invoice (ADM), plus costs incurred as a consequence of the late and/or improper payment, plus notice of double irregularity or plus further notice of double irregularity (resulting in default actions). Reinstatement Fee: Amount in the national currency of Ukraine, equivalent to EUR 91 (plus VAT), according to the National Bank of Ukraine exchange rate on the date of issue of invoice (ADM).

14.9.2 Interest and Clearing Bank Charges

Interest and Clearing Bank Charges debited to IATA Ukraine by the Clearing Bank as a result of an Agent‟s failure to report and/or remit due amount shall be charged to the Agent in accordance with Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1), Subparagraph 1.7.1(c) Billing and Settlement of Charges. IATA Ukraine shall notify the Agent and its Location concerned in accordance with Subparagraph 1.7.1(d) Notification of Charges.

14.9.3 Sanctions Overdue or Dishonoured Remittance (Late and/or Incomplete Remittance) Notice of Irregularity and Default are based on Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1), Paragraph 1.7 Irregularities and Default. A Remittance must be performed timely in the BSP. A Remittance is deemed late/incomplete where a full/partly payment in respect of a specific reporting period has not been received by the Clearing Bank of the local BSP Operation before the close of business on the date shown as the „Agent Remittance Date‟ in the Reporting Calendar for the respective period. Each instance of Late or Incomplete Remittance will result in the Agent being issued with a Notice of Irregularity as prescribed by Paragraph 1.9 Notification of Irregularity. Each Notice of Irregularity issued pursuant to Subparagraph 1.7.2 Overdue or Dishonoured Remittance will generate two instances of Irregularity, Interest and Clearing Bank Charges and Administrative Charges will be applied to the Agent.


When the BSP Manager is required to send an Agent a Notice of Irregularity, it will be sent in written in the prescribed form to the Agent location – attention “The Manager” with a copy to the principal office (Head Office or Administrative Office). Where an Agent has accumulated four instances of Irregularity within any 12 consecutive months, as prescribed by Subparagraph 1.7.5 Accumulated Irregularities, the Agent will be subject to Default Action as prescribed by Paragraph 1.10 Default Action. In case when the Agent has failed to perform the payment in a proper way, the ІАТА Ukraine will inform the Agent by issuance of the double Irregularity and request the payment within the next coming 24 hours. If this deadline is not met by Agent, the second double Irregularity is issued and Agent is automatically declared in Default. When an Agent is to be declared in Default, the Agency Administrator immediately notifies BSP Management and all BSP Airlines. The Agency Administrator will also advise the Agent in writing that default action has been invoked. The BSP Manager demands an immediate accounting and settlement of all amounts owing by the Agent in respect of the Location(s) concerned and up to the date the location was declared in Default. The BSP Manager further notifies the Clearing Bank and the local representatives of BSP Airlines of the default action. The BSP Manager, on behalf of the Agency Administrator, immediately conduct an audit and removes stocks of STDs in the Agent's possession. BSP Airlines may continue to do business with a defaulting Agent by issuing tickets on behalf of the Agent under terms determined by the Airline. Reinstatement Following Default Action When the Agent has settled all outstanding amounts due to BSP Airlines, including Clearing Bank charges and any fines or Administrative charges applied by IATA Ukraine and the Agent's financial standing is found satisfactory and the Agency has provided the required financial guarantees, the Agency Administrator reinstates credit facilities without prejudice to any subsequent review. STDs may then be re-deposited with the Agent. In regard with the Ticketing Authority re-instatement Agent should contact each Airline directly. Unreported Transactions The Agents are required to ensure that all transactions issued are in fact reported to the BSP. The GDS is making the electronic reporting on behalf of the Agent but the Agent is responsible for its reporting. GDS might run to the technical problems resulting in some transactions not being reported to the BSP. It is the Agent‟s obligation to control after each billing period its sales versus the Agent Billing Statement and Analysis that lists the reported sales. In case of the detected unreported transaction the BSP Airline and ІАТА Ukraine will act as stipulated by the Resolution 818g (Section 6 Reporting and Remitting, Attachment “A” Section 1) and issue Notice of Irregularity.


14.10 CREDIT CARD SALES

14.10.1 General Subject to the authority of the ticketing Airline and the procedures set out in this Manual, an Agent may accept Credit Cards and/or Charge Cards in full payment for ticket sales on behalf of the Airline. In doing so, the Agent accepts that it must comply with the terms and conditions of that Airline‟s card agreement. If an Airline does not accept credit card in the ticket and the Agent issued the ticket using Credit Card as payment and entered it into the ticket, the Airline will charge the cost of an issued ticket to the Agent via an ADM. It is important that all Agents understand the general principles of Credit Card transactions (Resolution 890). When processing a credit card sale, the Agent should always ensure card acceptance and follow customary safety precautions:

Does the Airline accept Credit Card as Form of Payment in the ticket?

Does the Airline accept given type of Credit Card as Form of Payment in the ticket?

Is the credit card abbreviation valid? o VI – Visa o CA – Master Card o EC – Euro Card o DC – Diners Club o AX – American Express Card o TP – Airlines own UATP cards (ATCAN)

Is the card offered a valid card?

Has it been altered in any way?

Has it been blacklisted by the issuing Card Company

Does the signature on the charge form match with that on the card? (a local CC acceptance procedure may involve controlling the Card holder‟s identity as customary)

Is the Card within the validity date?

Negotiate an approval code from the Credit Card company

14.10.2 Face-to-face transactions

For face-to-face credit card transactions the Airline will hold Agents responsible if customary safety precautions were not taken and as the result in the Credit Card being rejected due to fraudulent use.

14.10.3 Non Face-to-face transactions

These are transactions where the cardholder is not present at time of issue. Such transactions are either made by telephone or mail order or against signature on file. These sales are accepted at the risk of the Agent. Any charges in respect of disputed transactions will be passed back to the issuing Agent. Where a BSP Airline incurs a loss and such loss is attributable to an Agent‟s failure to adhere to the instructions of the Airline in respect of credit card sales, the Airline invoices the Agent for such loss.


14.10.4 Passengers Signature

All Tickets issued against Credit Card require approval by the Cardholder. This is expressed by a cardholder‟s signature. In those cases a Credit Card Charge Form (CCCF) is used. The cardholder shall sign the CCCF.

14.10.5 Reporting of Credit Card sales by BSP

All Credit Card Sales are being reported on the BSP Billing Statement and Analysis under a separate column. This adheres to both fare and tax. The final amount due to the Airline for the Credit Card sales is reported to the Airline outside the BSP clearing process directly from the respective Credit Card Company. Therefore all Credit Card sales are reported with reference to Agent‟s remittance as zero. The eventual commission amount is however credited to the Agent as “cash” and as such deducted from the total balance payable on the Remittance Date.


14.11 REFUNDS

14.11.1 General An Agent is permitted to effect refunds on STDs that were issued and reported by the Agent himself. In all other cases, prior permission must be obtained from the Airline whose document has been used. Agents should perform the refund in their Ticketing System (Direct Refund - Automated Refund via GDS), whenever possible. Original form of payment on the ticket should always be the same on the refund reported. In all cases where prior permission to affect a refund must be obtained from the Airline concerned, either as a matter of policy or because the Agent cannot compute the refund himself, an Airline Refund Application/Authority must be issued via BSPlink.

14.11.2 Direct Refunds Procedures for automated reporting of refunds via GDS/Ticketing System:

Agent should validate that the ticket is refundable according to the rule of the ticket issued.

Agent needs to register the refund in GDS/Ticketing System where the original document was issued (contact your ticketing system if you have any queries about how to perform the task in the system).

14.11.3 Refund Application The Refund Application is to be used in all cases where the Agent is not allowed to or does not know how to effect a refund. The Agent is to complete all details about the refund requested, attach any documents or coupons related to it and send the full application to the ticketing BSP Airline. The BSP Airline computes the refund requested, and approves or rejects the application. Procedures for Refund Application in BSPlink:

Agent fills in the Refund Application Form on BSPlink www.bsplink.iata.org (BSPlink menu>Refunds>RA Issue).

After processing the Refund Application, the system will confirm the completion of the action and a Refund Application number is issued. Agent can also control the status of a Refund Application at any time by looking in the Refund Application Query.

The Airline will respond by approving or rejecting Agents‟ application in BSPlink. Agent can follow the rejection/approval process by using Refund Application Query in BSPlink. The status will show “Pending” for any applications not yet handled by the Airline, and “Authorised” or “Rejected” for those which are. In order to monitor any action taken by the Airline, Agents can take advantage of the Email Alert function in BSPlink. Approved Refund Applications will automatically be forwarded for process at BSP and will appear on the next coming Agent Billing Statement and Analysis.



14.11.4 Handling of Refunds by IATA Members

The Passenger Sales Agency Rules do not stipulate a time limit for effecting refunds by IATA Members. However through the adoption of the IATA Resolution 824r, Members have agreed to expedite refunds on unused or partly traffic documents in accordance with the following practices: Unused traffic documents Members will ensure that valid refunds on totally unused traffic documents are made or authorized not later than the following remittance date after the carrier receives the refund application from the Agent. Partly used traffic documents Members will ensure that refunds on partly used traffic documents are made or authorised by not later than two months after the carrier receives the refund application from the Agent.


14.12 REPORTING CALENDAR

14.12.1 General The BSP Reporting Calendar shows all dates of the BSP remittance process. Agents are obliged to check the dates in the Calendar. To access BSP Reporting Calendar actual on a current year, please visit IATA website: http://www.iata.org/customer-portal/Pages/LocalResourceCenter.aspx Choose: Ukraine



Додаток 1 Календар звітних періодів BSP на 2012р

Attachment 1 BSP Reporting Calendar 2012

Звітний Період

Reporting Period

Звітний Період (з – по)

Reporting Period (from-to)

Отримання Агентом Розрахунків

Agent Billing

Received

Дата Оплати Агента

Agent Remittance Date

January

20120101 01.01.2012 - 07.01.2012 11.01.2012 16.01.2012

20120102 08.01.2012 - 15.01.2012 19.01.2012 25.01.2012

20120103 16.01.2012 - 23.01.2012 27.01.2012 01.02.2012

20120104 24.01.2012 - 31.01.2012 04.02.2012 08.02.2012

February

20120201 01.02.2012 - 07.02.2012 11.02.2012 15.02.2012

20120202 08.02.2012 - 15.02.2012 20.02.2012 23.02.2012

20120203 16.02.2012 - 23.02.2012 27.02.2012 01.03.2012

20120204 24.02.2012 – 29 .02.2012 05.03.2012 09.03.2012

March

20120301 01.03.2012 - 07.03.2012 12.03.2012 15.03.2012

20120302 08.03.2012 - 15.03.2012 20.03.2012 23.03.2012

20120303 16.03.2012 - 23.03.2012 28.03.2012 02.04.2012

20120304 24.03.2012 - 31.03.2012 04.04.2012 09.04.2012

April

20120401 01.04.2012 - 07.04.2012 11.04.2012 17.04.2012

20120402 08.04.2012 - 15.04.2012 19.04.2012 24.04.2012

20120403 16.04.2012 - 23.04.2012 27.04.2012 07.05.2012

20120404 24.04.2012 - 30.04.2012 04.05.2012 10.05.2012

May

20120501 01.05.2012 - 07.05.2012 11.05.2012 16.05.2012

20120502 08.05.2012 - 15.05.2012 19.05.2012 23.05.2012

20120503 16.05.2012 - 23.05.2012 28.05.2012 31.05.2012

20120504 24.05.2012 - 31.05.2012 05.06.2012 08.06.2012

June

20120601 01.06.2012 - 07.06.2012 12.06.2012 15.06.2012

20120602 08.06.2012 - 15.06.2012 20.06.2012 25.06.2012

20120603 16.06.2012 - 23.06.2012 27.06.2012 03.07.2012

20120604 24.06.2012 - 30.06.2012 04.07.2012 09.07.2012

July

20120701 01.07.2012 - 07.07.2012 11.07.2012 16.07.2012

20120702 08.07.2012 - 15.07.2012 19.07.2012 24.07.2012

20120703 16.07.2012 - 23.07.2012 27.07.2012 01.08.2012

20120704 24.07.2012 - 31.07.2012 04.08.2012 08.08.2012

August

20120801 01.08.2012 - 07.08.2012 11.08.2012 15.08.2012

20120802 08.08.2012 - 15.08.2012 20.08.2012 23.08.2012

20120803 16.08.2012 - 23.08.2012 28.08.2012 31.08.2012

20120804 24.08.2012 - 31.08.2012 05.09.2012 10.09.2012

September


20120901 01.09.2012 - 07.09.2012 12.09.2012 17.09.2012

20120902 08.09.2012 - 15.09.2012 19.09.2012 24.09.2012

20120903 16.09.2012 - 23.09.2012 27.09.2012 02.10.2012

20120904 24.09.2012 - 30.09.2012 04.10.2012 09.10.2012

October

20121001 01.10.2012 - 07.10.2012 11.10.2012 16.10.2012

20121002 08.10.2012 - 15.10.2012 19.10.2012 24.10.2012

20121003 16.10.2012 - 23.10.2012 27.10.2012 31.10.2012

20121004 24.10.2012 - 31.10.2012 05.11.2012 08.11.2012

November

20121101 01.11.2012 - 07.11.2012 12.11.2012 15.11.2012

20121102 08.11.2012 - 15.11.2012 20.11.2012 23.11.2012

20121103 16.11.2012 - 23.11.2012 28.11.2012 03.12.2012

20121104 24.11.2012 - 30.11.2012 05.12.2012 10.12.2012

December

20121201 01.12.2012 - 07.12.2012 12.12.2012 17.12.2012

20121202 08.12.2012 - 15.12.2012 19.12.2012 24.12.2012

20121203 16.12.2012 - 23.12.2012 27.12.2012 04.01.2013

20121204 24.12.2012 - 31.12.2012 04.01.2013 10.01.2013

BSP Manual for Agents Local Procedures - iata.org · Anna Smirnova Tickets World...

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