We are a company with over 22 years experience in the Contact Center and BPO market, pioneers in the field with extensive knowledge in acquisition, service and client retention.

Our services allow your company to control costs, have access to different technologies without the need for new investments, rely on the best practices in the industry, providing an excellent service to your customers and to identify new sources of income.

We are here to provide you with the best option as your service provider, focusing on delivering the “First Contact Resolution” ®.

Our Mission:We manage efficiently your processes while caring for

our people.

Our Team

We known in the industry as FCR (First Contact Resolution), this concept was patented as a registered trademark by Outstanding S.A. in 2010 allowing the generation of a differential value for our customers and final user.

When applying the concept “First Contact Resolution” properly it allows to:

Prolong the relationship with the client generating loyalty.Enhance the service experience.Measure the efficacy, efficiency and client´s satisfaction.Minimize operational costs.

Thanks to the implementation of our Mega within our operations we achieve:

Costs reduction Repeated call reduction. Increase in customer´s satisfaction. Consultants´ rotation decline.

Industryand sectorsExperience in a number of verticals nationally and internationally.

Attention to customers from our Contact Centers in Colombia for user in the following markets:

TelecommunicationsHealth sectorPharmaceutical and laboratoriesTechnologyFinancial servicesInsuranceMass consumptionAutomotiveIndustry and manufacturing EducationTransport and tourismPublic services Governmental Others.

ColombiaCALA Caribbean and Latin AmericaHispanics in United States Spain

OurServiceWe specialize in providing solutions BPO (Business Process Outsourcing) and Contact Center.

Customer service.Helpdesk 24/7Telesales and telemarketing Appointment’s managementRetrievalsBD upgrade

Mailing “Electronic mail” Fax serverWeb chatCall me back and Click to callVideo call center

Inbound y Outbound

Multimedia Self Service

Back OfficeBPO

Call routing Transactional IVR Self-help voice menu

Contact center front desk supportTyping, forms and printed informationActual support files for the Contact CenterContac center´s processes and activities follow upCenters of attention supporting mobile agents

Outsourcing PQR’sOutsourcing QualityOutsourcing Social

ValuesOur

We believe and trust our inner force, relying on a superior being.

We serve others before we serve ourselves.

We appreciatively accept the ides and believe of others.

We are constantly improving our processes and services, maximizing resources.

We transmit honesty and sincerity. We speak truly.

of Value

Our

OferrWe offer Contact Center & BPO services, characterized by the addition of value and close relationship with the client, backed up with experienced human talent and operational excellence.

Offerof value

Operational

excellence

Interaction with

the customer

Ex

pe

rie

nc

ed

hu

ma

n t

ale

nt

Addition of value

Chain

Our

ValueWe manage different types of operation for our customers and their many needs.

Value chain: strategic accompaniment during your customer´s life period.

Offshore Local

Nearshore

Cosourcing.Outsourcing.

Outsourcing.Insourcing.Cosourcing.

Outsourcing.Cosourcing.

FINAL

CLIENT

Leads generation Customer’s

loyalty gain

and retention

or customer

gaining

Repetitive

Customer

service

or new sales

Technical and

Payments

and retrievals

timely alerts

post-sale support

Back O

ffice Service

BPO Solu

tions

Our

OfficesWe currently have 6 operational offices in Colombia, for local, national and international operations.

Bogotá

Pereira

Cali

- Administrative o�ce- 4 operational sites

- Operations o�ce

- Operations o�ce

Back O

ffice Service

Web Site: www.outsourcing.com.coe-mail:comercial@outsourcing.com.coPhone: (57 1 ) 6000 222 Op. 3Bogotá - Colombia