““Bringing People and Services Bringing People and Services Together”Together”

““2-1-1 is an easy to remember 2-1-1 is an easy to remember telephone number that connects telephone number that connects

people with important community people with important community services and volunteer services and volunteer

opportunities.”opportunities.”

As of February 2007, 2-1-1 is As of February 2007, 2-1-1 is serving approximately 196 million serving approximately 196 million Americans – over 65% of the U. S. Americans – over 65% of the U. S.

population; population; 212 active 2-1-1 systems covering 212 active 2-1-1 systems covering all or part of 41 states (including all or part of 41 states (including 19 states with 100% coverage). 19 states with 100% coverage).

www.211.orgwww.211.org

211 History211 History 211 began in Atlanta, 1997.211 began in Atlanta, 1997. Public Utilities Commission designated 211 to Public Utilities Commission designated 211 to

Utah Food Bank Services (formerly Community Utah Food Bank Services (formerly Community Services Council), December 1999.Services Council), December 1999.

FCC designated 211 for Health and Human FCC designated 211 for Health and Human Service Information and Referral, July 2000.Service Information and Referral, July 2000.

Tooele, Salt Lake & Summit Counties launch 211 Tooele, Salt Lake & Summit Counties launch 211 in January 2002. First in the West.in January 2002. First in the West.

Utah and Davis Counties launch 211 service in Utah and Davis Counties launch 211 service in 2002. 2002.

As of February 11, 2005 2-1-1 can be accessed As of February 11, 2005 2-1-1 can be accessed from anywhere in the state of Utah. from anywhere in the state of Utah.

My child is on drugs

I want tokill myself

I need to find childcare

I want to volunteer

We can’t help with

that

I don’t know, please hold.

I’ll try to transfer you to an agency who can help

We only do senior daycare

We don’tserve your

area.

Please callback another

time.

I can’t pay my rent

We don’t need

volunteers

Why 211?Why 211? People Need Helping Finding HelpPeople Need Helping Finding Help

Information/Data OverloadInformation/Data Overload

2004 University of Texas at Austin cost-2004 University of Texas at Austin cost-benefit analysis – net value to society benefit analysis – net value to society approaching $130 million in the first approaching $130 million in the first year alone. Cost savings for tax payers, year alone. Cost savings for tax payers, employers, and government. employers, and government.

2-1-1 Information Center2-1-1 Information Center Certified Information Specialists answer Certified Information Specialists answer

requests for help, assess situations, prioritize requests for help, assess situations, prioritize needs, and help families make connections to needs, and help families make connections to appropriate agencies and programs.appropriate agencies and programs.

Accessible in 140 languages.Accessible in 140 languages. Free call for families.Free call for families.

2-1-1 2-1-1 Toll-free 1-888-826-9790Toll-free 1-888-826-9790

Published Resources: Print and Internet.Published Resources: Print and Internet. www.informationandreferral.orgwww.informationandreferral.org www.utahcares.utah.govwww.utahcares.utah.gov

www.informationandreferral.orwww.informationandreferral.orgg

www.utahcares.utah.govwww.utahcares.utah.gov

Resource ListsResource Lists

General Resource Lists for each General Resource Lists for each county in Utahcounty in Utah

Food Food HealthHealth DentalDental Single ParentSingle Parent HomelessHomeless YouthYouth English as a Second Language (ESL)English as a Second Language (ESL)

Health Resource ListHealth Resource List

DirectoriesDirectories

Human Service Directory – Human Service Directory – published every two years. published every two years. Salt Lake, Summit, and TooeleSalt Lake, Summit, and Tooele Weber/MorganWeber/Morgan Future directories:Future directories:

Davis CountyDavis County Southern UtahSouthern Utah Eastern UtahEastern Utah Cache County/Box ElderCache County/Box Elder

Data ManagementData Management

““The resource database shall be totally The resource database shall be totally updated, at least annually; by surveys, updated, at least annually; by surveys, telephone contact or on-site visits to telephone contact or on-site visits to organizations listed in the database. organizations listed in the database. Records in the database shall include the Records in the database shall include the date of last update.” date of last update.”

AIRS Standard 9, AIRS Standard 9, Criterion 3Criterion 3

For Our Community, 211 For Our Community, 211 is…is…

Social barometer and community Social barometer and community planner. planner.

Relieves misdirected calls to Relieves misdirected calls to government and non-profit agencies.government and non-profit agencies.

Decreases misuse of 911.Decreases misuse of 911. Prevents perpetuation of crisis Prevents perpetuation of crisis

situations.situations.

Health Related Calls Health Related Calls January 1 – March 31, 2007January 1 – March 31, 2007

22,011 calls to 2-1-1 22,011 calls to 2-1-1 15% Family Services 15% Family Services 15% Housing15% Housing 8% Food 8% Food

11% are health related11% are health related Top NeedsTop Needs

Information/EducationInformation/Education Dental Emergency (Adult)Dental Emergency (Adult) Emergency/Urgent Care (Adult)Emergency/Urgent Care (Adult) Primary Care (Adult)Primary Care (Adult) Dental Care Primary (Adult)Dental Care Primary (Adult) Prescription Assistance Prescription Assistance

2-1-12-1-1

I can’t pay my rent

My child is on drugs

I want to kill myself

I need to find childcare

I want to volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you

with someone who can help…

2-1-1 Information and 2-1-1 Information and Referral ServicesReferral Services

Dial 2-1-1Dial 2-1-1Dial 978-3333Dial 978-3333

Dial 1-888-826-9790Dial 1-888-826-9790Visit Visit www.informationandreferral.orgwww.informationandreferral.org

Visit Visit www.utahcares.utah.govwww.utahcares.utah.gov

Hours: Hours: Monday – Friday, 8:30am to 6:00pmMonday – Friday, 8:30am to 6:00pm

After hours voice mailAfter hours voice mail

Melanie OsterudMelanie OsterudData/Project CoordinatorData/Project Coordinator

2-1-1 Information and Referral Services2-1-1 Information and Referral Services