Briefing to the Portfolio Committee on Tourism 2014/15 Quarterly Report – Quarter 3 Performance...

Briefing to the Portfolio Committee on Tourism

2014/15 Quarterly Report – Quarter 3 Performance Report

7 August 2015Department of Tourism

www.tourism.gov.za

PRESENTATION 1:

2014/15 QUARTER 3 PERFORMANCE REPORT

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Financial Information

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Budget and Expenditure Review as at 31 December 2014

Programme ENE Budget

(R’000) Expenditure

(R’000)Expenditure as per % of

AENE Budget

1. Administration 224 619 148 954 66%

2. Policy and Knowledge Services 928 862 801 964 86%

3. International Tourism 45 416 29 086 64%

4. Domestic Tourism 384 363 280 729 73%

Total 1 583 260 1 260 733 80%

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Expenditure per Economical Classification as at 31 December 2014

Economical Classification AENE Budget Expenditure % of AENE Budget Spent

Variance

R’000 R’000 R’000

Current Payments 373 661 251 686 67% 121 975- Compensation of Employees 229 277 172 659 75% 56 618- Goods and Services 144 384 79 027 55% 65 357Transfers and Subsidies 1 199 225 1 001 706 84% 197 519- Departmental Agencies and Accounts 886 257 775 884 88% 110 373

- Universities & Technikons 3 720 0 0% 3 720- Foreign Governments 5 864 2 286 39% 3 578- Non-Profit Institutions 25 200 23 200 92% 2 000- Households 278 184 200 336 72% 77 848Capital Assets 10 374 7 317 71% 3 057- Buildings and other fixed structures 0 0 0% 0

- Machinery and Equipment 10 245 7 241 71% 3 004- Software and other intangible Assets 129 76 59% 53

Payment for Financial Assets 0 24 0% -24Total 1 583 260 1 260 733 80% 322 527

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Programme Performance Information

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2014/15 QUARTER 3 PERFORMANCE

BranchesAchieved

Not achieved; significant work

done

Not achieved; intervention

required

Insufficient information to

express opinion

Chief Operating Officer

80.00% (23 of 25) 20.00% (2 of 25) 0.00% (0 of 25) 0.00% (0 of 25)

Policy & Knowledge Services

80.00 % (12 of 15 ) 20.00 % (3 of 15 ) 0.00% (0 of 15) 0.00% (0 of 15)

International Tourism Management

75.00 % (6 of 8) 0.00 % (0 of 8 ) 25.00% (2 of 8) 0.00% (0 of 8)

Domestic Tourism Management

73.68% (14 of 19 ) 5.26% (1 of 19) 21.05% (4 of 19) 0.00% (0 of 19)

Total 77.17% (55 of 67) 11.32 (6 of 67) 11.51% (6 of 67) 0.00% (0 of 67)

Summary of Overall Performance

PROGRAMME 1

ADMINISTRATION

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Strategic Objective: Provide effective organisational performance management system.

Key Performance Indicator

Target Quarterly Targets

Actual Performance

1. Number of strategic documents developed and implemented.

Four quarterly reports on the implementation of the Strategic Plan and Annual Performance Plan.

2nd quarter performance reports for 2014/15 submitted to Ministry and National Treasury.

2nd quarter performance reports for 2014/15 submitted to Ministry and National Treasury.

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Target Quarterly Targets Actual Performance


Review of the Strategic Plan and Annual Performance Plan for 2015/16.

Second Draft Strategic Plan and APP for 2015/16 submitted to NT and DPME.

Second Draft Strategic Plan and APP for 2015/16 were submitted to NT and DPME.

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Four quarterly Risk mitigation reports analysed and submitted to Audit and Risk Committees.

2nd Quarter risk mitigation report for 2014/15 submitted to Audit and Risk Management Committees for adoption.

2nd Quarter risk mitigation report for 2014/15 was submitted to Audit and Risk Management Committees for adoption.

2. NDT FOSAD and CABINET coordination and support system reviewed and implemented.

Implement protocol. Implement protocol. Protocol was implemented.

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3. System for South African Tourism (SAT) oversight developed and implemented.

Four SAT oversight reports

One SAT quarterly oversight report.

One SAT quarterly oversight report was prepared.

Strategic Objective: Provide corporate legal support.

4. Percentage compliance with Legal services Litigation protocol.

100% compliance with legal services Litigation Protocol.

100% compliance with legal services litigation protocol.

100% compliance with legal services litigation protocol.

5. Percentage compliance with Legal services Service Delivery Charter.

100% compliance with Legal Services Delivery Charter.



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Strategic Objective: Provide corporate legal support.



6. Percentage compliance with legislative programme of the Department.

100% implementation of legislative programme.

Implementation of legislative programme definition.

Legislative programme definition was implemented.

7. Percentage of tourists’ complaints referred to appropriate authorities for a resolution within agreed time frame.

100% of tourists’ complaints referred to appropriate authorities for resolution within agreed time frame.

100% of complaints referred to appropriate authorities for authorities.

100% of complaints referred to appropriate authorities for resolution.

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Strategic Objective: Provide a capable and skilled workforce.



8. Maximum vacancy rate of 8% maintained.

Maintain a maximum vacancy rate at 8%.

9% vacancy rate maintained.

7,71% vacancy rate achieved.

9. Percentage representation of designated groups.

Maintain minimum 50% women representation.

Maintain minimum 50% women representation.

53% of women representation maintained.

Maintain minimum 5% rate of people with disability rate.

Maintain minimum 5% disability rate.

5,2% rate of people with disability maintained.

Maintain minimum 91% black representation.

Maintain minimum 91% black representation.

95% black representation maintained.

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Strategic Objective: Capable and skilled workforce.



10. Percentage implementation of Performance Management Development System (PMDS).

100% implementation of PMDS.

100% implementation of Q3 requirements.

100% of quarter three requirements implementation.

11. Percentage implementation of Workplace Skills Plan (WSP).

Development and 100% implementation of WSP.

25% implementation of WSP.

25% of WSP implemented.

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Strategic Objective: Capable and skilled workforce.



12. Percentage compliance on management of Labour Relations matters in line with prescripts.

100% Compliance on management and handling of grievances, misconduct, disputes collective bargaining.

100% Compliance on management and handling of grievances, misconduct, disputes, and collective bargaining.

100% Compliance on management and handling of grievances, misconduct, disputes and collective bargaining.

13. Number of Employee Health and Wellness (EHW) programmes facilitated.

Four Employee Health and Wellness (EHW) programme facilitated.

One EHW programme facilitated.

One EHW programme facilitated.

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Strategic Objective: Provide and maintain measures to protect people, property and information.



Actual Performance

14. Number of security threats and risks assessments conducted.

Four security threat and risks assessments conducted.

One security threat and risk assessment conducted.

One security threat and risk assessment conducted.

Strategic Objective: Provide effective governance of Information Communication Technology (ICT).

15. Ensure maximum uptime of Information Technology (ICT) services.

97% uptime on all Information Technology services.

Maintain 97% uptime on all ICT services.

99.97% up-time of ICT services maintained.

Maximum of 3% service time.

Maximum of 3% service time.

0.03% service time achieved.

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Strategic Objective: Provide effective governance of Information Communication Technology (ICT).



16. Development of Information Communication Technology Strategic Plan (ICTSP).

2014-2018 Information Communication Technology (ICT) Strategic Plan developed.

Identify gaps on Business Impact Analysis and complete strategic alignment between ICT and business.

Gaps were identified on Business Impact Analysis and incorporated into draft ICT Strategic Plan.

Strategic Objective: Ensure economic, efficient and effective use of departmental resources

18. Number of quarterly and annual financial statements compiled and submitted.

Submission of fourth quarter 2013/14 Interim Financial Statements to National Treasury.

Submission of second quarter 2014/15 interim financial statements to National Treasury.

Second quarter 2014/15 interim financial statements submitted to National Treasury.

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Strategic Objective: Economic, efficient and effective use of departmental resources.



18. Number of quarterly and annual financial statements compiled and submitted.

100% of expenditure on procurement from B-BBEE status level of contributor 1 to 8 enterprises.

100% of expenditure on procurement from B-BBEE enterprises.

100% of expenditure from B-BBEE enterprises procured.

19. Percentage implementation of the annual Internal Audit plan.

100% implementation of the annual internal audit plan.

30% implementation of the annual plan

21% of the annual plan implemented.

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Strategic Objective: Reach out to tourism stakeholders through targeted communication.



20. Percentage implementation of the Communication Strategy (media engagement, branding, events management, internal, intergovernmental communications).

100% implementation of the NDT communication strategy.

100% implementation of Q3 requirements of the Annual Implementation Plan of Communication Strategy.

95% of quarter 3 requirements of the Annual Implementation Plan of Communication Strategy implemented.

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PROGRAMME 2

Policy and Knowledge Services

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Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans.



Actual Performance

1. Number of initiatives aimed at implementing Local Government Support Programmes.

Two Initiatives:

1. Capacity Building for Tourism Practitioners and Policy Makers at Local Government.

Training of tourism practitioners at local government.

Training of tourism practitioners was conducted and report developed.

2. Local Government Conference.

Progress report on the preparations for the conference.

Progress report on the preparation for hosting of Local Government conference was developed.

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Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans.



Actual Performance

2. Number of programmes implemented to support compliance with tourist guiding legislation and regulation.

One (Development of Annual Tourism Guiding Report on the current status of the tourist guiding sector).

Draft Annual tourist Guiding Report.

Draft Annual Tourist Guiding report was developed.

Strategic objective: Promote Responsible Tourism best Practice

3. Report on the implementation of the National Responsible Tourism Strategy.

Report and Implementation Plan for Universal Accessibility (UA) in Provincial Parks.

Consultation with provinces on the recommendations on Implementation Plan for UA in Provincial Parks (continues).

Consultation was undertaken with provinces on the recommendations on Implementation Plan for UA in Provincial Parks.

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Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies, policies and initiatives.



4. Number of tourism monitoring reports developed.

Two Reports developed:

1. 2013 State of Tourism Report (STR).

Draft 2013 State of Tourism Report (STR).

Draft 2013 State of Tourism Report (STR) was developed.

2. 2013/14 NTSS Implementation Report.

Draft 2013/14 NTSS Annual Implementation Report.

Draft 2013/14 NTSS Annual Implementation Report was developed.

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Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies and policies.



5. Number of evaluation reports on tourism projects and initiatives developed.

Two Evaluation reports: 1. Chef Training Programme (CTP).

Draft reports developed evaluation of Chef Training Programme (CTP).

Draft report on the evaluation of Chef Training Programme (CTP) was developed.

2. Report on tourism sustainability post land settlement.

Progress report on data collection and Analysis for Phase 2 of tourism sustainability post land settlements.

Progress report on data collection and Analysis for Phase 2 of tourism sustainability post land settlements was developed.

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Strategic Objective: Provide research and knowledge management services to inform policy and decision making.



6. Number of information and knowledge systems, services and frameworks developed, implemented and maintained.

Two Knowledge Systems developed:

1. Visitor Information Knowledge Centre Database Tool.

Testing and quality assurance for the Visitor Information Centre (VIC) Database Tool.

Testing and quality assurance for the Visitor Information Centre (VIC) Database Tool was conducted.

2. Tourist Guide Central Database.

Testing and quality assurance for the Tourist Guide Central Database.

Testing and quality assurance for the Tourist Guide Central Database was conducted.

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Strategic Objective: Strategic Objective: Provide research and knowledge management services to inform policy and decision making.



Actual Performance

6. Number of information and knowledge systems, services and frameworks developed, implemented and maintained.

National Visitor Information Framework (NVIF) implementation (Visitor Information Centre national directory and operational guidelines developed).

Final VIC national directory and operational guidelines developed.

Final VIC national directory and operational guidelines were developed, but not approved.

Two NTIGs maintained: One land port of entry (Beitbridge). One airport of entry (ORTIA).

National tourism Information Gateways (NTIG) Quarterly Operational Report developed (ORTIA & Beitbridge).

National tourism Information Gateways (NTIG) Quarterly Operational Report was developed for ORTIA. However, progress was not provided for Beitbridge.

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Strategic Objective: Provide research and knowledge management services to inform policy and decision making.



7. Number of research studies conducted.

Six Research studies conducted in collaboration with universities completed. Phase 2: •Services Excellence•Cross-border tourist guiding.•Events impact evaluation•Tourism competitiveness•Religious tourism

New study: •Facilities within municipal parks.

Feedback report on quality assurance of draft research reports of studies conducted in collaboration with universities developed.

Feedback report on quality assurance of draft research reports of studies conducted in collaboration with universities was developed.

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Strategic Objective: To promote compliance with the Tourism Sector B-BBEE Codes.



8. Number of programmes implemented to promote compliance with the Tourism Sector Specific B-BBEE Scorecard and verification.

Two Programmes Implemented:

1. Amendment of Tourism B-BBEE Codes.

Draft tourism B-BBEE Codes submitted for approval and gazetting.

Draft tourism B-BBEE Codes developed but not submitted for approval and gazetting.

2. Feasibility assessment of creating a database of black owned enterprises in the tourism sector.

Draft report prepared.

Draft report was prepared.

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PROGRAMME 3

INTERNATIONAL TOURISM MANAGEMENT

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Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions.



1. Number of briefing reports on markets (country & region) per year.

Three Response plans for priority areas in markets developed and implemented:

1. Potential benefits of sports tourism for South Africa from the Brazil & Argentina hub.

Consultation with key missions on the draft discussion paper completed.

Consultation with key missions on the draft discussion paper was completed.

2. Policy directive for expand market penetration in Canada and the Americas.

Policy directive for to expand market penetration in North Americas completed.

Policy directive to expand market penetration in North Americas was completed.

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Programme Performance Indicator


1. Number of briefing reports on markets (country & region) per year.

Three Response plans for priority areas in markets developed and implemented (continued):

3. Strategic political interventions for the Nordic region, Russia, Indonesia and the GCC region developed & piloted.

None None

2. Number of Initiatives facilitated to institutionalise tourism in SA Missions abroad.

Two Initiatives to support SA Missions abroad undertaken: 1. Provision of marketing collateral in foreign languages.

None None

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2. Number of Initiatives facilitated to institutionalise tourism in SA Missions abroad.

Two Initiatives to support SA Missions abroad undertaken: 2. Capacity Building on the tourism functions as part of Economic Diplomacy training for officials of SA Missions abroad.

Final training content for the tourism module developed.

Final training content for the tourism module was developed.

Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness.

3. Number of initiatives facilitated to reduce barriers to tourism growth per year.

One (1) Initiative undertaken: Policy direction on situational reporting for segmented tourism markets.

Political direction on situational reporting for segmented tourism markets piloted in India and China.

Policy direction on situational reporting for segmented tourism markets was piloted in India and China.

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Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness.



4. Number of policy positions or initiatives developed to enhance tourism competitiveness per year.

One (1) initiative:1. Assessment of the potential for tourism in positioning South Africa as an aviation hub for the Southern Corridor to enhance tourism competitiveness conducted.

Revision of the draft proposal to include inputs from stakeholder consultations on the potential tourism in positioning South Africa as an aviation hub for the Southern Corridor completed.

Revision of the draft proposal to include inputs from stakeholder consultations on the potential tourism in positioning South Africa as an aviation hub for the Southern Corridor was completed.

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Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda.



5. Number of strategic national priorities facilitated to implement International Agreements per year.

Two National Priorities facilitated: 1. Regional Integration: Capacity Building Workshop on grading and statistics targeted at African countries that South Africa signed agreements with.

Final review of the implementation of the Indaba expansion policy developed.

Final review of the implementation of Indaba expansion policy was not developed.

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5. Number of strategic national priorities facilitated to implement International Agreements per year.

Two National Priorities facilitated (continued):

2. Training: Policy framework for international placement for skills development.

Draft policy framework for international placement for skills development developed.

Draft policy framework for international placement for skills development was developed.

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6. Number of national priorities driven through strategic engagements in multilateral fora.

Implementation of one national priority:

1. Regional integration: Development of South Africa's policy position on tourism within SADC & AU.

Draft proposal for the development of South Africa's position within the AU developed.

Draft proposal for the development of South Africa's position within the AU was not developed.

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PROGRAMME 4

DOMESTIC TOURISM MANAGEMENT

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Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth.



Actual Performance

1. Number of national tourism programmes activated from the approved Domestic Tourism Growth Strategy’s action plan (Four National Programmes).

Four programmes.

1. National Tourism Career Expo (NTCE) hosted.

2014 NTCE hosted.

2014 NTCE was hosted.

2014 NTCE draft report in place.

2014 NTCE draft report is in place.

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2. Nine educators' seminars held.

Four Educator Seminars held.

Three educator seminars were held

3. Annual Tourism Month hosted.

Draft 2014/15 Tourism Month project close out report.

Draft 2014/15 Tourism Month project close out report is in place.

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4. Implement prioritised programmes for Pillars 2,3 and 4 of the National Tourism Service Excellence Strategy: 4.1 Up-skilling Service Delivery. 4.2 Public Awareness. 4.3 Service Standards and Norms.

Three stakeholder engagements through workshops and roadshows held (Pillar 3).

Five stakeholder engagements through workshops and roadshows were held (Pillar 3).

Consultations with four (4) provinces on Service excellence training framework done (Pillar 2).

Consultations were done with all the 9 provinces on Service Excellence training framework (Pillar 2).

Service Excellence Self-Assessment Tool implemented in one National Association (Pillar 4).

Service Excellence Self-Assessment Tool was implemented in one National Association (Pillar 4).

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Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness.

Key Performance Indicator Target Quarterly Targets

Actual Performance

2. Number of projects implemented from the approved tourism development strategies action plan for the development of integrated support packages (e.g. access, amenities, attractions, accommodation).

Two Project implemented:

1. Capacity Building Workshop hosted.

Capacity building workshops implemented, uMkhanyakude, Dr RS Mompati District (Tourism development and management).

Capacity building workshops were implemented in uMkhanyakude and Dr RS Mompati Districts.

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Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness.



Actual Performance

2. Number of projects implemented from the approved tourism development strategies action plan for the development of integrated support packages (e.g. access, amenities, attractions, accommodation).

2. Implementation of tourism interpretation signage in 04 World Heritage Sites (WHS). • Mapungubwe• Richtersveld.• uKhahlamba Drakensberg• Cape Floral (Baavianskloof) WHS.

Implementation of tourism interpretation signage in the two World Heritage Sites.

Specifications on the design, production and installation of signage was not completed.

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Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP).



3. Incentive programme implemented to support enterprises to grow.

Tourism Incentive Programme Implemented.

Road show of incentive programme.

Road show of incentive programme was not done.

Call for applications. Call for applications was not done

Receipt of applications adjudication and awarding.

Receipt of applications adjudication and awarding was not done.

4. Number of rural enterprises supported per year.

489 139 204

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Key Performance Indicator Target Quarterly Targets Actual Performance

5. Number of enterprises supported to grow through mentorship.

34 34 35

6. Number of businesses supported with market access.

450 75 144

7. Number of Historically Disadvantaged Enterprises (HDE) supported per year.

1 263 585 489

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8. Number of enterprises trained (industry workshops, customer service, toolkits and business skills).

975 300 362

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9. Number of full-time equivalent (FTE) jobs supported through tourism enterprise partnership per year.

2 475 863 1 136

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Strategic Objective: Create employment opportunities by implementing tourism projects targeted at the unemployed through the Expanded Public Works Programme (EPWP).



Actual Performance

10. Number of Full Time Equivalent (FTE) jobs created through the social responsibility Implementation programme (EPWP) per year.

4 369 1 092 (25%) 1 049

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Human Resource

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Workforce Representativity: 1 October 2014 -3 1 December 2014

TOTAL ESTABLISHMENT

Race Number Percentage

Africans 459 87.09%

Coloureds 26 4.93%

Indians 17 3.23%

White 25 4.74%

TOTAL 527 100%

Persons with Disabilities 27 5.12%

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Employees Per Occupational Bands: 31/12/2014

OCCUPATIONAL BAND

MALE FEMALE

TOTALAfrican Coloured Indian White African Coloured Indian White

Top Management 2 0 0 4 2 0 0 1 9

Senior Management. 21 2 4 1 20 1 3 2 54

Professionally qualified and experienced specialists and mid-management.

95 3 4 5 91 8 4 6 216

Skilled technical and academically qualified workers, junior management, supervisors, foreman and superintendents.

75 3 0 0 101 8 2 6 195

Semi-skilled and discretionary decision making.

20 0 0 0 13 1 0 0 34

Unskilled and defined decision making.

6 0 0 0 13 0 0 0 19

TOTAL 219 8 8 10 240 18 9 15 527

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Thank You

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Briefing to the Portfolio Committee on Tourism 2014/15 Quarterly Report – Quarter 3 Performance...

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