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2operate was established to

pursue the idea of utilizing

advanced decision support

technology for improved te-

lecommunications network

maintenance.

2operateSimplifying Troubleshooting

Operating a telecom network (cellular, VoIP, or satellite-based)

is a great challenge. A strong organization is required to deal

effectively with problems preventing the customer from experien-

cing good communication/service quality. This typical-

ly leads to high operational expenditures (OPEX)

from stafng the organization with highly skil-

led engineers for optimizing the network and

troubleshooting poor performance.

25 Years of Experience

2operate is founded by three engineers with a

total of more than 25 years of practical experience

from telecommunications and software enterprises such as Nokia,

Ericsson, Telenor/Sonofon, Systematic, and Texas Instruments.

Built on International Collaboration

2operate is founded based on the results of two international re-

search projects:

Gandalf (2005-2007) was a research project under EUREKA/CELTICfocusing on improved mobile operator processes. Among the part-

ners were Orange Labs (France), Telefonica (Spain) and Ericsson

(Ireland). For more information consult www.celtic-gandalf.org.

ATSIG (2007-2008) was a research project conducted for The

European Space Agency developing an automated troubleshooting

solution for satellite-based broadband providers. The project had

Avanti Communications (UK) as a partner validating the developed

concept. For more information consult www.atsig-project.org.

www.2operate.com

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2solveMeets a Mathematical Challenge

2operate develops and markets a solution, 2solve, enabling the

network operator to reduce costs of network troubleshooting signi-

cantly by automating the task of producing a technical diagnosis

when poor performance is experienced in the network. At the same

time, valuable troubleshooting knowledge is captured, making the

operator less sensitive to implicit, tacit knowledge only residing

within the brains of key personnel.

2solve effectively automates the Diagnostics task

FaultDetection

DiagnosticsSolution

Deployment

Level of automation with 2solve

Traditional level ofautomation in networkmanagement solutions

The gure illustrates a typical operator troubleshooting process.

First, Fault Detection is (periodically) executed to identify network

elements with poor performance. Second, Diagnostics is conduc-

ted for each identied network element to determine root causes.

Third, Solution Deployment is scheduled in order to remove the

diagnosed root causes. The Diagnosis task is often the most re-

source consuming part of the troubleshooting process. This is what

2solve is able to replace by automation.

Automating diagnostics is a mathematical challenge.

2solve meets the challenge by applying advanced reasoning/deci-

sion support technology originally developed for medical diagnostic

purposes known as Bayesian networks. The core of the technology

is traditional Bayesian probability calculus extended with modern

theory of causality. This ensures an extremely robust system capa-

ble of handling both uncertainty, conicting evidence, and missing

input data in a sound manner.

www.2operate.com