OSS with a brain

Resolve incidents in hours instead of days

Shield back office from trouble ticket overload

Improve network quality and churn rates

Simplified Troubleshooting using Automated Reasoning

2solve, the award-winning Network Troubleshooting solu-

tion from 2operate, facilitates your incident handling process

through automated diagnostic reasoning.

User-friendly interfaces and advanced visualization makes

data available to more staff members than traditional OSS

tools. This enables effective communication about the state

of network elements between Front Line suport and Back

Office specialists. Moreover, it is easy for Front Line support

to assess if a customer incident is due to network issues and

to provide initial feedback directly on the phone.

Be Pro-Active and Improve Customer Experience

With 2solve you will be able to detect and resolve networ

incidents before customers are affected.

2solve can be set up to raise alarms of cells showing abnormal

performance and present these together with pre-computed

diagnoses. This way, you can effectively and pro-actively

improve network quality using a minimum of technical

staff.

Artificial brain Friendly userinterfaces

Performance data,Call data, Alarms

Network

Man

agemen

t

Planning Core RAN Field Operations

24/7 Preventive Monitering

Customer Support

Transmission

Users of

4G

3G

2G

Technical Support

Traditional:

Cost of handling an incident: €645

Using 2solve

Cost of handling an incident: €160

Savings per handled incident: €485 (~75%)

Cost of a Technical Incident Reduced by 75%!

Traditional Using 2solve Savings

€645

€160

€485(75%)

Traditional incident handling

Resolution time: 48-96 hrsStaff involved: 6-12 peopleActual time spent: 4-6 hrs

Ticket for investigation

Specialist 1

Specialist 2

CustomerSupport

RAN Operations

Transmission

Tech. Support

Field Operations

Not my issue

FOUNDISSUE!

Network Incident

Enable Everybody to Understand Technical Data

2solve aggregates data into high-level visualizations of ser-

vice and network performance:

• Users can select individual network elements directly

in a network map and get realtime and historic performance

of voice, data, and SMS services.

• Periodic, emailed reports present network elements with

highest impact on customer experience. This may be used

for pro-active troubleshooting in backoffice

• User-friendly dashboards present the performance of

key services per network element and/or key account.

Moreover, 2solve correlates network data (including both

performance data, configuration data, and alarms) into early

diagnoses by using advanced artificial intelligence technology.

Improve Productivity of the Entire Organization

By enabling non-technical staff members to understand

the network better, a service provider organization becomes

overall more efficient in making the right decisions:

• Customer Support staff provides better support to

customers and raises trouble tickets with an accurate

description of technical incidents. This also enables them

to direct it to the right specialist unit without help from

expert troubleshooters.

• Management may use a number of 2solve functions

to better understand the nature of technical issues

reported by technical staff. A range of data aggregations

functions reveals the true state of the network.

• Technical staff is guided by reports on worst service

performance as well as by automatically produced early

diagnoses.

Incident handling using 2solveResolution time: 4-8 hrsStaff involved: 2-4 peopleActual time spent: 1-2 hrs

CustomerSupport

Network Incident

Transmission

FOUNDISSUE!Field

Operations

Transmission Problem

Reference statements

Sathya Vendhan G, Research Analyst, Technical Insights at Frost & Sullivan

While the currently available

OSS solutions are shown to be

providing network operators

with data and alerts, 2solve

implements a strong reasoning

engine. The solution reduces

the backend staff work-load by

addressing most of the technical

glitches, which can then be

handled by non-technical staff

in customer support. This means

that 2operate is at a greater

advantage than its competitors

to fetch a more robust ROI in

terms of cost and response

time.”

Gunars Danbergs, Technical Director of LMT

We evaluated 2solve over a

three month period, and the

solution met expectations on our

measured parameters.

In particular, 2solve makes

service and network data

available to more staff members,

what makes 2solve a common

working tool between divisions.

During the evaluation period,

2operate also proved to be

very effectivein reacting to our

demands and requests.”

”

”

Saulius Grudzinskas, Senior Manager of RAN Operations at TeliaSonera Group

2operate provides a unique tool

which enables our staff members

close to the customer to work

more efficiently on network

incidents. Moreover, our technical

experts are shielded from incident

management and can focus on

their ongoing projects.”

”

Kristian R. Davidsen, CEO of Faroese Telecom

At Faroese Telecom we have

a strong focus on placing the

customer at the centre of

everything we do, and the way

that 2operate makes network

data more available to staff

members in customer support

is just perfect for us.”

”

Awards

See our video demonstration

Niels Jernes Vej 10 | DK-9220 Aalborg Ø | Denmark | info@2operate.com | +45 96 35 61 50

www.2operate.com

About 2operate2operate is a young, innovative company serving mobile

network operators to achieve productivity improvments

in network operations by use of automated diagnostic

reasoning. Our award-winning 2solve solution belongs

to the area of Operations Support System (OSS) and

Customer Experience Management (CEM), and is unique

by having its own ”brain” enabling both technical and

non-technical staff to work pro-actively in fast screening

of network incidents. 2solve reduces time spent and

involved resources, and thereby reduces the cost of

incident handling by up to 75% per incident. At the same

time this increases network quality and customer satifac-

tion, hence churn rates are improved. Commitment and

dedication are key words for 2operate in our effort to

add value for our customers.