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Simplifying troubleshooting

OSS WITH A BRAIN

Enable customer support

to respond accurately to

customer complaints

Shield back-office staff

from incident management

Reduce the mean time to

repair network incidents

Enable more staff membersto understand the network

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Simplifying troubleshooting

London, 14 May, 2013

Most Innovative OSSSolution in Europe!

Frost & Sullivan presents the 2013 New Product Innovation Awardto 2operate for the game changing solution known as 2solve.Leveraging upon unique technologies and advanced graphic userinterfaces, 2operate has properly designed2solve to be an attractiveand a more intuitive way of managing the network. 2operate has beenable to build a product which can help save cost and resources.The functional

ities of 2operate offer a unique way of making the

network management both quite simple and effective.

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2solve Adds Value to Network Data

Performance Data,

Call Data, Alarms

Network

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2solve Workload Closer to Customer!

Incidenthandlingcloser tocustomer

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2solve Automated Reasoning

Back Office is shielded from incidents

Faster response to customers

Reduced time to resolve incidents

Automated Reasoning

Customer Support can diagnose incidents!

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Use Case 1: Map-Based Troubleshooting

Type customer

address here...

Site has degraded

services on all sectors!

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Use Case 1: Service Performance

Traffic has dropped to 0...

Impact on all services...

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Use Case 1: Automated Diagnostics

Power supply issue!

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Use Case 1: Trend Graphs per Root Cause

Clear indications of

power supply issue!

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Use Case 2: Pro-Active Incident Detection

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Production Setup

Web ServerWeb ServerWeb BrowserWeb Browser

Server A(application)

Server B(data)

User PC

2solve2solveTroubleshooting SuiteTroubleshooting Suite

2solve2solve

Web ClientWeb Client

2solve2solve

DatabaseDatabase

2solve2solve

CollectorCollector

PM, CM, FM

FMFMPMPMCMCM

DB (3306)HTTP (80, 8080)

file transfer

OS CPU RAM HDDServer A: Win'08 3GHz 16GB 100GB

(multi-core)Server B: Win'08 3GHz 16GB 1TB

(multi-core)

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Typical Deployment Timeline

Week 1 Week 2 Week 3 Week 4

Training2solve setup(2operate)

IT setup(operator)

Setup maintenance by 2operate first 2 months...

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Want to Try 2solve in Your Organisation?

1. Agree on an Initial Setup

2. Measure/Estimate Gains

3. Decision for Production Setup

Then we propose:

Approx.3 months

Gunars DanbergsTechnical Director of LMT(trial period, Nov. 2012 Feb. 2013)

We evaluated 2solve over a three month period, and theWe evaluated 2solve over a three month period, and the

solution met expectations on our measured parameters.solution met expectations on our measured parameters.

In particular,In particular, 2solve makes service and network data2solve makes service and network data

available to more staff membersavailable to more staff members, what makes 2solve a, what makes 2solve a

common working tool between divisions. During the evaluationcommon working tool between divisions. During the evaluation

period,period, 2operate also proved to be very effective in reacting2operate also proved to be very effective in reacting

to our demands and requeststo our demands and requests..

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2solve Public Customer Statements

At Faroese Telecom we have a strong focus on placing thecustomer at the centre of everything we do, and the waythat 2operate makes network data more available tostaff members in customer support is just perfect for us.- Kristian R. Davidsen, CEO of Faroese Telecom

We evaluated 2solve over a three month period, and thesolution met expectations on our measured parameters. Inparticular, 2solve makes service and network dataavailable to more staff members, what makes 2solve acommon working tool between divisions. During theevaluation period, 2operate also proved to be very effectivein reacting to our demands and requests.- Gunars Danbergs, Technical Director of LMT

2operate provides a unique tool which enables our staffmembers close to the customer to work moreefficientlyon network incidents. Moreover, our technicalexperts are shielded from incident management and canfocus on their ongoing projects.- Saulius Grudzinskas, Senior Manager of RAN

Operations at TeliaSonera