Boost your Portfolio with SAFe® and Lean UX
Transcript of Boost your Portfolio with SAFe® and Lean UX
![Page 1: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/1.jpg)
Boost your Portfolio with SAFe®
and Lean UX
SAFe® is a registered mark of Scaled Agile, Inc.
![Page 2: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/2.jpg)
SAFe®Design sprintLean startup
A Big Friendly Giant journey
through agility
![Page 3: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/3.jpg)
To
Rachel Jolin Duboisco-author of the Kracow version of this
presentation
Special
Thanks!
Jérôme FrovilleMy pair worker on this new version
![Page 4: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/4.jpg)
Thank you !Agile Cambridge Organizers
Sponsorsmy company Pôle emploi
![Page 5: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/5.jpg)
Bonjour!I am Cécile Auret
I am a change agent and SAFe® Program Consultant 4.0. You can find me on https://www.linkedin.com/in/auret/
![Page 6: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/6.jpg)
I belong to a team of
internal agile coaches and
trainers
![Page 7: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/7.jpg)
Who is Pôleemploi ?
![Page 8: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/8.jpg)
The French national employment agency :caught between government influence and competition
![Page 9: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/9.jpg)
36 billion eurospaid to our
beneficiaries in 2015
![Page 10: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/10.jpg)
5,1 millionsjob posts published on pole-emploi.fr
57.000employees fully dedicated to our beneficiaries
4 millionsvisits on our website … on a daily basis!
![Page 11: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/11.jpg)
A potential for a lot of silos…… and a long history leading to complex systems
1,600 employees in the IT division
+ outsourcing
+ support
functions
![Page 12: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/12.jpg)
Deep roots in project based portfolio
▣ IPMA certifications▣ Many project managers
In 2015, a portfolio management…▣ Done on a yearly basis▣ Success = low deviations from the plan▣ Consisting of projects of different sizes, ranging
from 50 to 5 000 man days
So where do we stand
regarding agile?
Still, we deploy 4 releases into production per year using project based methods
![Page 13: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/13.jpg)
▣ XP practices▣ Iterative
approaches
▣ Lean early stages
▣ Cultural barriers
▣ Core system redesign agile project : stopped
▣ SCRUM▣ Kanban
2012 20142003
2010 2013
▣ Scrum spreads (internet teams)
▣ Lean yellow belts
A bit of our lean-agile journey
![Page 14: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/14.jpg)
We have difficultiesusing agile with big
projects and when there are lots of dependencies
We must find a way of scaling agile !
![Page 15: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/15.jpg)
Scaling agile
![Page 16: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/16.jpg)
SAFe® changed our lives !
Late
2015
Early
20152016
▣ Piloting SAFe® on strategic program
▣ Middle management buys-in
▣ Strategic program launch
▣ Launching 5 more trains▣ Top management choses
SAFe® for strategic programs
SAFe® is a registered mark of Scaled Agile, Inc.
![Page 17: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/17.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
SAFe® in one big picture
http://www.scaledagileframework.com/
![Page 18: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/18.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
SAFe® in one big picture
![Page 19: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/19.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
SAFe® in one big picture
![Page 20: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/20.jpg)
SAFe® PI planning drives alignment and collaboration
![Page 21: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/21.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
PI Planning SAFe® : the Agenda
![Page 22: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/22.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
PI Planning SAFe® : a Team Board
PI
Objectives
Planned
Feature
Story
Dependency Improvement
story
End to end
testing
Enabler
Risks
(already moved to
risk board)
![Page 23: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/23.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
PI Planning SAFe® : the Program Board
Planned
Feature
Dependency
Dependency
link
Teams as columns
Sprints as rows
![Page 24: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/24.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
PI Planning SAFe® : the risks Board
ResolvedAcceptedMitigatedOwned
To do
![Page 25: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/25.jpg)
SAFe® solves our dependency
management problem…
…but !
![Page 26: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/26.jpg)
‘’The tool you just released is very pretty…
but we don’t need it !
![Page 27: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/27.jpg)
So, what should we improve?
![Page 28: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/28.jpg)
end-users focus
![Page 29: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/29.jpg)
We’ve tried to solve this for a while
2015
2013
▣ UX PM certifications
▣ Innovation games
▣ User centric design awareness campaign
2011
▣ Ergonomist team created
▣ First UI designers recruited
![Page 30: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/30.jpg)
▣ We use them too late in the process, after requirements specifications▣ We use them independently, missing a
coordinated and holistic approach▣ Their usage is still too sporadic among
our PMs and POs
UX needs to scale !
However, we need to improve
![Page 31: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/31.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
Added Lean UX
techniques here !
![Page 32: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/32.jpg)
We adapted GV* Design Sprint
* GV – Google Ventures
![Page 33: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/33.jpg)
GV* Design sprint in one slide
* GV – Google Ventures
A process for answering critical business questions through design, prototyping and testing of ideas with end-users
Before After
Several techniques suggested for each step, alternating between individual and group work
![Page 34: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/34.jpg)
We use Design Sprint at the train level
![Page 35: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/35.jpg)
Expand to 3 weeks▣ Integrated in the global
cadence at scale▣ More flexible timebox
to support culture change
▣ Longer decision making process
Adapt content ▣ Longer focus groups▣ Retrospective included
in the sprint
Our customization of the Design Sprint
![Page 36: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/36.jpg)
Multidisciplinary team : the UX group
Sprint Master
UX/ UI Designer
Ergonomist
Technical Lead And of course…
2-3 end users
Business owner
Business expert
Data analyst
Product Manager
Product Owner
From silos to task force !
![Page 37: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/37.jpg)
Business objectives
Personae
Usage scenarios
Mockups
Detailed user scenarios
91 objectives
5 Personae
21 usage scenarios 2 scenarios
17 mockups
Focus group
Sample results at the end of week one
![Page 38: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/38.jpg)
Work in small group doing paper based
prototypes
Sample pictures of cross functional workshops
![Page 39: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/39.jpg)
Focus on End-Users’ validation
▣ Data analysis▣ “in situ” end-users
interviews & field researches▣ Focus groups▣ 5 seconds tests▣ Usability tests
Focus group
Here are some end-user validation techniques we have used :
![Page 40: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/40.jpg)
Design
Sprint #1
Design
Sprint #2
Design
Sprint #3
Features
Features
We are taking the Design Sprint to the portfolio level
Go / No go
It is particularly useful to validate business hypothesis earlier and eventually decide for a No Go.
![Page 41: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/41.jpg)
Design sprints help resolve 3 problems
Useful, Usable, and Used tools
Earlier validation of our business hypothesis
Better maturity of our inputs
![Page 42: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/42.jpg)
Validating business hypothesis early…
…that’sLean startup !
![Page 43: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/43.jpg)
Move one step further
▣ Using the Design Sprint, we verify our hypothesis early with users on prototypes…
…we want fast feedback from actual
usage of the new solution
![Page 44: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/44.jpg)
Lean Startup
![Page 45: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/45.jpg)
Lean startup in one slide
▣ Focus on learning about the users (the real problems they have) by experimenting and analyzing feedback
▣ All hypothesis you make have to be verified
▣ MVP is the less expensive product now for learning
▣ The feedback loop has to be the shortest one
![Page 46: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/46.jpg)
Example on one of our epic
Generalize
Experiment with 2
branches
Experiment with 10
branches
Beta V0 tests
Pilote conseiller
V1
Bilan Personnalisé
Beta V1 tests Beta V2
Pilote conseiller
V2
05/0506/04
![Page 47: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/47.jpg)
During the development … keep the focus on End-Users’ validation
Usability tests in our lab
▣ Sprint demos ▣ Accessibility
compliance (RGAA )▣ End-users’ feedback
on prototype▣ Experimenting online
end-users’ testing (Testapic)▣ More usability tests
Here are some end-user validation techniques we have used :
![Page 48: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/48.jpg)
Experiment – sample screen equipped with Testapic
![Page 49: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/49.jpg)
In production… keep the focus on End-Users’ validation
Net promoterscore
▣ Traffic and usage tracking, analytics▣ Heatmap▣ Net Promoter Score▣ Online end-users’
surveys
Here are some end-user validation techniques we have used :
![Page 50: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/50.jpg)
Sample traffic analysis
![Page 51: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/51.jpg)
Sample results from monthly users’ surveys
![Page 52: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/52.jpg)
‘’In my PO experience, it is the first time that stakeholders thank us and smile at the end of every demo !
![Page 53: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/53.jpg)
Summary and conclusion
![Page 54: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/54.jpg)
Our journey so far…
![Page 55: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/55.jpg)
The problems we solved
▣ Management of dependencies and alignmenton big agile projects and programs▣ Our ability to develop software that are more
useful, usable and used▣ Developed the ability to pivot and abandon a
project before it even started
![Page 56: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/56.jpg)
The additional benefits
▣ Broken silos among the IT group and with the business▣ Initiated a company culture shift away from the
“I know what they need” mindset▣ Learned how to unblock stalled initiatives
![Page 57: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/57.jpg)
Our current status
SAFe®7 trains running
Lean startup with Design sprint4 experiments including 2 in progress
Lean Startup – nextsteps1 experiment in progress
SAFe® is a registered mark of Scaled Agile, Inc.
![Page 58: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/58.jpg)
Our current status
2016
▣ IT reorganization -Product centered
▣ UX studio created (IT)
▣ UX dedicated team created (business)
2017
![Page 59: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/59.jpg)
Culture change
Better overall performance
SatisfactionValue delivered
Where are we
heading to ?
![Page 60: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/60.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
We continue with SAFe® 4.5
![Page 61: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/61.jpg)
SAFe® is a registered mark of Scaled Agile, Inc.
We continue with SAFe® 4.5
![Page 62: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/62.jpg)
Combination of SAFe® and Lean UX
fuels innovation and agile at scale !
![Page 64: Boost your Portfolio with SAFe® and Lean UX](https://reader030.fdocuments.us/reader030/viewer/2022011820/61d5a46dddad4538a30ba9e8/html5/thumbnails/64.jpg)
Credits
▣ SAFe® pictures by Scaled Agile Framework®▣ ppt templates by Showeet.com, SlidesCarnival
and Adioma▣ pictures by unsplash.com, icon8, gv.com,
theleanstartup.com▣ Presentation reviewed by Shane Harrison, Didier
Drouin, Michel Levaslot, Jean-Marc Peaucelleand Jacky Louachi
SAFe® is a registered mark of Scaled Agile, Inc.