5/19/2018 Book4.xlsx

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In-house Outsourc In-house Outsource In-house In-house

Return Center Authorization 70% 30% 78 22 7389%

Processing of Damaged Goods 50% 50% 89 11 6944%

Repackaging 56% 44% 56 44 5556%

Repair & Refurbishment 60% 40% 75 25 6750%

Screening 20% 80% 89 11 5444%

Sorting 20% 80% 89 11 5444%Cleaning 20% 80% 78 22 4889%

Testing 20% 80% 78 22 4889%

Kitting 20% 80% 78 22 4889%

Warehousing/ Inventory Management 20% 80% 89 11 5444%

Spare Parts Management 70% 30% 56 44 6278%

Distribution/Freight/Transportation 0% 100% 38 63 6319%

Recycling 0% 100% 75 25 3750%

70 30

50 50

55.55556 44.44444

60 40

20 80

20 80

20 80

20 80

20 80

20 80

70 3088.88889 11.11111

0 100

0 100

0

10

20

30

40

50

60

70

80

5/19/2018 Book4.xlsx

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In-house Outsourced

78 0.7 0.3 70 30

89 0.5 0.5 50 50

56 0.555556 0.444444 56 44

75 0.6 0.4 60 40

89 0.2 0.8 20 80

89 0.2 0.8 20 8078 0.2 0.8 20 80

78 0.2 0.8 20 80

78 0.2 0.8 20 80

89 0.2 0.8 20 80

56 0.7 0.3 70 30

38 0.888889 0.111111 89 11

75 0 1 0 100

0 1 0 100

In-house Outsourced

74 26

69 31

56 44

68 33

54 46

54 46

49 51

49 51

49 51

54 46

63 3763 37

38 63

In-house

Outsourced

5/19/2018 Book4.xlsx

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Return Center Authorization

Processing of Damaged Goods

Repackaging for Retail/OEM

Repair & Refurbishment

Screening

SortingCleaning

Testing

Kitting

Warehousing/ Inventory Management

Spare Parts Management

Distribution/Freight/Transportation

Recycling/E-waste