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BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise
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Transcript of BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise
© Copyright 05/01/2023 BMC Software, Inc1
Jon HallLead Product Manager,Remedy Asset ManagementSeptember 2015
IT Asset Management:An essential pillar for the digital enterprise
#Remedy9 @BMC_ITSM
© Copyright 05/01/2023 BMC Software, Inc2
Agenda
ITAM’s rapid evolution
Why effective Digital Service Management needs ITAM
How to align ITAM to Digital Services.
© Copyright 05/01/2023 BMC Software, Inc3
How is ITAM Evolving
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Assets” are evolving more rapidly than ever+Virtualisation
Virtual machinesNetwork deployable software
Capacity-based licensing
2005-2011
The PC Revolution
Physical machinesPoint installs
Install-based licensing
1985-2005 2015-
+The digital enterprise
Digital ServicesHybrid cloud
ContainerizationInternet of Things
2011-2014
+Cloud and mass mobility
Industrial virtualisationMass-mobility and BYOD
Rapid shift to XaaSUsage-based licensing
#Remedy9 @BMC_ITSM
© Copyright 05/01/2023 BMC Software, Inc5
SaaS Software Growth
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Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 20150
200
400
600
800
1,000
Cloud services are sprawling – average services per enterprise
923897831
738759
626545
Source: SkyHigh Networks Cloud Adoption and Risk Reports (quarterly)
© Copyright 05/01/2023 BMC Software, Inc7
Hybrid Cloud is already here
28% 6% 66%
PRIVATE CLOUD
PUBLIC CLOUD
PHYSICAL SERVERS &NON-CLOUD VMS
Even two years ago, 34% of enterprise servers ran in the Cloud
“Your Cloud Future Is Here - How IT Can Embrace The Business Demand For Cloud And Exceed Expectations”
Forrester, June 2013
© Copyright 05/01/2023 BMC Software, Inc8
2013 2014 2015 20200
5,000
10,000
15,000
20,000
25,000
30,000
3,032 3,750 4,880
25,006
http://www.gartner.com/newsroom/id/2905717
The rise of the Internet of ThingsConnected devices (in millions)
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“ORACLE’S FORKLIFT”
• The 30 Forklifts and 15 Temperature Devices in this example require 415 Named User Plus licenses
• Projecting Gartner’s prediction (2015-2020) crudely onto this scenario adds over 200 devices, and +50% to the license cost
© Copyright 05/01/2023 BMC Software, Inc10
The Intelligent Forklift
“Today’s smart forklift includes diagnostics that allow the equipment to signal when it needs to be serviced, speed controls, anti-slip technology that monitors wheel spin and improves traction, collision detection, fork speed optimization,and more…”
Forbes, 16th March 2015
© Copyright 05/01/2023 BMC Software, Inc11
Containerization - a new virtual revolution
APP
APP
APP
APP
APP
APP
APP
APPS APPS APPSAPPS
VIRTUAL MACHINES
HARDWARE HARDWARE
HOST OPERATING SYSTEM HOST OPERATING SYSTEM
CONTAINERS
OS OS OSOS LIBRARIES LIBRARIES
HYPERVISOR DOCKER ENGINE
© Copyright 05/01/2023 BMC Software, Inc12
(and what’s in that container?)
IBM MQ Advanced for Developers
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Oracle 11g Enterprise Edition
(and what’s in that container?)
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Today’s IT Asset inventory storeroom…- PCs and Laptops
- Smartphones
- Tablets
- Printers
- Consumables
Tomorrow’s Digital Asset inventory storeroom…- Smart meters
- Standalone sensors
- RFID equipment
- Smart vehicle components
- Wearable devices
https://www.flickr.com/photos/mwichary/3301333726
© Copyright 05/01/2023 BMC Software, Inc15
Why effective Digital Service Management needs ITAM
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Optimized Infrastructure Agile Applications
Digital Service Management
Service OptimizationOpen ITIL Process & Solution
Content
Digital Workplace
3600
Customer Engagement
Digital Marketplace
IoT ScaleAutomation
Consumer Industrial
Digital Innovation
Requests Engagement
InfrastructureAutomation
Log AnalyticsEvent Monitoring
Capacity Management
App PerfMonitoring
PCMobileSensors & Meters
NetworkStorageServer
Front OfficeAnalytics
Back OfficeJob Scheduling
Business
ProcessDevOps
HybridData Center
Endpoint Mgmt
© Copyright 05/01/2023 BMC Software, Inc17
IT Assets are fundamental to Digital Services
“The digital enterprise runs on diverse technologies, from mainframe to mobile, from hybrid cloud to the Internet of Things.
This infrastructure must be open, scalable, stable, agile, cost-effective, and entirely transparent to consumers”
BMC White Paper (2015) - Powering Innovation and Growth with Digital Enterprise Management
© Copyright 05/01/2023 BMC Software, Inc18
ITSM and ITAM complement each other
ITSM can’t fully understand the services it is providing without understanding the assets on which the service depends.
ITAM can’t optimise usage, support and spend without understanding what services the assets underpin.
© Copyright 05/01/2023 BMC Software, Inc19
“What usually occurs is that IT costs and expenses are collected in a large bucket, which at the end of the fiscal period gets upended on the table”
Pink Elephant:“Defining, Modeling & Costing IT Services”
© Copyright 05/01/2023 BMC Software, Inc20
Digital ServicesNew Challenges for ITAM
New stakeholders
More focus on financials
New devices and components
More shared infrastructure
© Copyright 05/01/2023 BMC Software, Inc21
How to align ITAM to Digital Services
© Copyright 05/01/2023 BMC Software, Inc22
Digital Enterprise ITAM needs new (and existing) methods
Instantiate new instance in Private Cloud
Decommission Desktop-as-a-Service instance and cancel
app subscriptions
Purchase more file storage for cloud instance
Relocate server to new Datacenter
Provision and deploy new physical server
Retire user’s PC, and reclaim software licenses
Add bigger hard drive to physical server
Transfer Amazon instance to new Availability Zone
MOVE
ADD
DELETE
CHANGE
© Copyright 05/01/2023 BMC Software, Inc23
STATIC RAPID
SHAREDCONSUMPTION
INDIVIDUALOWNERSHIP
PUBLIC CLOUD
One size doesn’t fit all
DEVOPS INSTANCESEND-USER
DEVICES
SAAS SERVICES
PHYSICALSERVERS
VIRTUALSERVERS
IoT COMPONENTS
PRIVATECLOUD
PERIODIC DATA DISCOVERY
SERVICE CONTEXT
PERIODIC DATA DISCOVERY
DEVICE CONTEXT
ACTIVE DATA COLLECTION
SERVICE CONTEXT
ACTIVE DATA COLLECTION
DEVICE CONTEXT
© Copyright 05/01/2023 BMC Software, Inc24
Line of Business,Partners & customers
CU
STOM
ER VIEW
CUSTOMER
IT, HR, Facilities
SERVICEFRONT-END
SUPPLIER
VIEW
+ + + NEWASSETS
EXISTINGASSETS
+ + ++
SUPPLIER PROVIDEDASSETS
PRIVATESUPPLIERASSETS
Embed ITAM into new digital services
SERVICE ORG INTERNAL PROVIDER
EXTERNAL PROVIDER
INTERNAL ITSM
PLATFORM
EXTERNAL ITSM
PLATFORM
© Copyright 05/01/2023 BMC Software, Inc25 BMC San Jose
Key Takeaways
TECHNOLOGY IS RAPIDLY EVOLVING
PROACTIVE COMPLIACE & COST OPTIMZATION
THE RISE OF THE IT ASSET MANAGER
Traditional “discover and reconcile” ITAM is still valid, but it must be combined with new data and methods
In As IT shifts from the backroom to the frontline of digital business, the need for proactive compliance and software cost
optimization increases
Nobody is better placed than the IT Asset Manager to provide holistic and proactive oversight to the CIO