ImpaCT REpORT 2013-14

maKINGa DIFFERENCE

STEp-By-STEp

INDEpENDENCE ISTHE BIGGEST THING

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at Blind Veterans UK, we believe that no one who has served our country should battle blindness alone. Founded in 1915 and previously known as St Dunstan’s, we provide practical and emotional support for thousands of ex-Service men and women. We help them recover their independence and discover a life beyond sight loss.

We believe every vision impaired veteran should have the support they need, regardless of when they served or how they lost their sight - and that’s what we’re working to achieve. Our innovative training and rehabilitation centres in Brighton, Sheffield and Llandudno, North Wales and community projects teach blind

veterans vital skills - skills that help them lead full and independent lives. The support we offer is free, tailored, and for life.

Our founder, Sir arthur pearson, was moved to set up the charity during the First World War, as blinded and wounded soldiers

started coming home from the front. Having lost his own sight through glaucoma, he was shocked

by society’s attitude to blindness, and the lack of prospects for vision impaired veterans at that time.

Sir arthur thought more should be done to support those who had devoted their lives to their country. On 29 January 1915, a pioneering charity was established that cared for returning Service men with severe sight loss, helping them go on to lead self-sufficient lives.

as we enter our hundredth year, we’re proud to be continuing Sir arthur’s work. Over the years, we’ve provided vital support for thousands of ex-Service personnel from WWI, WWII and later conflicts, as well as National Service veterans, whether they lost their sight in Service or later in life.

Today, we’re helping over 3,900 blind veterans discover a life beyond sight loss.

We reached out to 708 more veterans this year - the most ever. In the year ahead, we want to help even more.

About Blind Veterans UK

Welcome to Blind Veterans UK

WE HELp

BLIND VETERaNS3,900

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“When they told me they’d teach me to touch-type, I thought, I’ll never learn at my age! But I was wrong. They taught me on a special computer, and while I was on the course, my son turned my spare room into an office. Blind Veterans UK set up a computer in there for me, and now I can sit and type away.”

National Service veteran John Bull served in the UK and Egypt during the 1950s. “One of the best things about Blind Veterans UK is being able to meet people who’ve been through the same things you have. There’s a great camaraderie amongst us. I’ve met a lot of wonderful people at the centre in Brighton - my wife and I look forward to every visit.”

Brenda Bryon served in Auxiliary Territorial Service during the Second World War. Now, she’s a passionate weaver, and teaches the hobby to other blind veterans. “The staff have been wonderful. They’ve shown me how much I can do for myself, and for others. I’d urge anyone who’s been in the Forces and suffers from sight loss to get in touch. you’re not alone, and reaching out to Blind Veterans UK can make a huge difference to your life.”

What our veterans say about Blind Veterans UK

100-year-old blind veteran Bob Early, who served in WWII in the Royal Artillery, was sent to occupied Germany with the task of identifying Nazi war criminals. Later in life he lost his sight through age-related macular degeneration. “When I was diagnosed, the doctors told me that there was nothing they could do to improve my sight. I was writing my second book at the time, and I was determined not to let it stop me. Fortunately, Blind Veterans UK were there to help.

About Blind Veterans UK

BLIND VETERaNS UK IDENTIFIED THE SUppORT BOB NEEDED

BOB IDENTIFIEDNazI WaR CRImINaLS

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We’ve also launched a new community outreach project that will make our services more accessible to veterans in their own communities. These projects will enable us to reach new areas, and make an even bigger difference to veterans’ lives.

This is an enormously exciting time for Blind Veterans UK and our sense of excitement will only grow as we enter our centenary year in 2015. I feel immensely privileged to have been appointed as Blind Veterans UK’s Chief Executive at this critical point in the charity’s history, and I’m very much looking forward to building on the work of my predecessor, Robert Leader, as we celebrate 100 years of service - and begin our second century of life-transforming work.

major General (Rtd) Nick Caplin CB Chief Executive

Welcome to Blind Veterans UK’s first Impact Report.

This report shows the difference we’ve made to more than 5,500 ex-Service men and women including their families in 2013-14. Through our three national centres, which provide rehabilitation, care and training services, and a network of welfare officers across the UK, we’re giving more and more veterans the support they need to discover life after sight loss.

you’ll hear from several of these veterans - and their families - in this report. Their inspiring stories demonstrate just how vital our work is.

The numbers tell the same story. In 2013-14, we’ve reached more veterans than ever before. Our efforts to raise greater awareness of our services and support via the No One alone campaign resulted in 708 blind veterans signing up for support. That’s the highest annual number of new beneficiaries in our 99-year history.

This growth would not have been possible without a massive, focused fundraising effort. In 2013-14, we raised £20 million in voluntary income, making 2013-14 our most successful fundraising year yet. We’re incredibly grateful to our supporters and donors for their generosity, which has enabled us to support more veterans than ever before, and to develop plans for the future.

Other highlights of the past year have included the start of a major refurbishment of our Brighton Centre, part-funded by a £1 million donation from the armed Forces Covenant LIBOR Fund.

“I feel immensely privileged to have been appointed Blind Veterans UK’s Chief Executive at this critical point in the charity’s history”

Foreword from the Chief Executive

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Introduction from a blind veteran

If it hadn’t been for Blind Veterans UK, my life, and the lives of my family, would have been totally different. It’s as simple as that. Their help has allowed me to regain my independence. Thanks to the training and guidance I’ve received, I have the confidence to face the everyday challenges of being visually impaired.

Losing your sight doesn’t just affect you. Like me, my family have to deal with my blindness on a daily basis. So it’s liberating to know that, should anything happen to me, Blind Veterans UK will still be there to support them.

I consider myself to be extremely lucky. I now know that, whatever difficulties I face as a blind person, I don’t face them alone.

There are more than 68,000 other veterans in my position who have not yet sought the help they deserve. I’m delighted that Blind Veterans UK are working to ensure more people benefit from the help and support I treasure so much.

please, tell everyone you know about Blind Veterans UK and its amazing work. Help the charity change the lives of more people like me.

Colin Williamson, Served in the Royal artillery

BUT HE’S RECOVERED SOmETHING pRECIOUS:

HIS INDEpENDENCE

Sight loss doesn’t just affect the individual; its repercussions are felt throughout the entire family.

COLIN CaN NEVER REGaIN HIS SIGHT

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In 2013-14, we’ve: • helped more ex-Service men and women than

ever before. We’re now working with over 3,900 veterans - 708 more than last year.

• completed a total of 6,035 assessments, mostly in veterans own homes. Not everyone we support can make it to our centres. By assessing veterans needs where they live, we can ensure as many veterans as possible get the care they deserve.

• trained 847 veterans to learn more skills. Our veterans accessed our centres for a wide variety of training, from mobility to IT, helping them to have as fulfilling a life as possible.

• provided residential respite care and nursing care to hundreds of vision impaired veterans through our national centres. In Brighton, we provided 285 weeks of residential respite care and 104 weeks of nursing care; in Llandudno, the figures were 358 weeks and 68 weeks. This ensures we continue to provide the right levels of support to meet veterans’ needs.

• been on 448 home visits providing training and rehabilitation. By helping veterans gain new skills at home, we can give them the support they need while growing their independence.

• purchased seven properties for blind veterans and their families who desperately needed our help, giving them the opportunity to continue independent lives in their communities.

• gone the extra mile! In 2013-14, our team drove a total of 654,424 miles, transporting 39,617 passengers to and from our centres, bringing them directly to the help and support that they needed.

Veterans trained: 847 Grants given: £1.17m Confidence gained: immeasurable

Our key achievements

3,900

104

7

448

847

39,617

6,035

Also in 2013-14: as well as practical and emotional support, we’ve provided 4,293 grants to 1,541 beneficiaries this year - an incredible £1.17 million of life-transforming assistance. and we’ve been working hard to ensure we can offer even more support in the future. We’ve:

• recruited 34,188 new supporters, and increased our national awareness to 18%. This is great news as the more people who know about Blind Veterans UK, the more we can work together to raise more money, and ensure the people who need us can find us.

• raised £20 million in voluntary income, which will allow us to fund more tailored support for our veterans including training and respite care.

Even with our transport services, we know not every veteran who needs us can get to our centres. In 2013-14, we initiated a year-long pilot outreach project in the South West. This will be followed by a similar pilot in the North East. These projects will help us understand what support will benefit veterans with sight loss in these areas most, and help us make a bigger difference in the future.

Our key achievements

34,188

£20mILLION

4,293

2013/14

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£118.8p

3%

Out of every £1.00 spent at Blind Veterans UK, 18.8p goes towards raising voluntary income. This money allows us to support even more veterans with sight loss, now and in the future.

Overall we spent 3% more in 2013-14 than in 2012-13, reflecting the fact that we’re working with more veterans than ever before. The amount we spent on fundraising dropped by 3%.

Our key achievements

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Striving for continued excellent services and support

Voluntary income

Investment income

Social investment income

Housing provision

Care centre fees

Sales & Other income

Income £’000

Total income £26,753

7 5%

14%

4%

6.1%

£20,081

£3,778

£70

£1,010

£1,666

£148

8.4% £2,436

£164

£6482%

12% £3,397

40% £11,694

18% £5,165

3% £963

16% £4,492

Total expenditure £28,959

Expenditure £’000

Providing care centre services

Providing welfare services

Supporting independent living

Providing housing

Reaching more veterans

Fundraising & marketing costs

Managing our investments

Running our charity 0.6%

0.3%

0.6%

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Our key achievements

Kelly Kelly Hart served in the adjutant General’s Corp between 1998-2005, before being diagnosed with antiphospholipid syndrome. aged just 23, she suffered a stroke after the condition caused a blood clot in her brain.

“I remember waking up in the hospital and my doctor telling me I’d had a stroke. my first reaction was, ‘No, you’ve got it wrong. Strokes don’t happen to people my age.’

“Looking at me, you’d have no idea there was anything wrong, but I have to be very careful about what I do. I have absolutely no peripheral vision because of my illness. Not that I’m going to let that stop me!”

Since 2005, Blind Veterans UK has provided Kelly with free and comprehensive support, including IT training, and helped her get back to college and retrain for her next career.

Despite her sight loss, Kelly’s determination has seen her take on a number of sporty challenges. She’s run the Brighton marathon, and the plymouth and Saltash Half marathons. and she’s taken part in Blind Veterans UK’s flagship fundraising event, the 100k walk.

With the help of Blind Veterans UK, Kelly now lives independently, and continues to push herself - both on and off the sports field.

you can help us reach more people like Kelly. Support our No One alone campaign at www.noonealone.org.uk

BLIND VETERaNS UK HELpED HER GET IT BaCK

aT 23, HER WORLDWaS TaKEN aWay

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Every year we reach out to more blind and vision impaired ex-Service men and women.

Our No One alone team works closely with NHS Eye Services (including Eye Clinic Liaison Officers), local authorities and blind societies and clubs throughout the UK. We also work closely with the staff at the Royal Centre for Defence medicine at the Queen Elizabeth Hospital in Birmingham, and the Defence medical Rehabilitation Centre at Headley Court. We help them support injured Service personnel and their families - even in cases where the veteran is not eligible for our support.

How we make a difference

Highest quality care for the fifth year running.

Supporting over 30 lunch and social clubs across the UK.

providing training like IT and life skills, learning techniques with kitchen gadgets in order to cook independently.

30

1st

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Our care facilities have achieved ‘excellent’ reports, for the fifth year running in Brighton from the Care Quality Commission and for the second year running in Llandudno from the Care and Social Services Inspectorate Wales

Our new residential care unit This year, we secured a £1 million LIBOR Fund award, which was used to refurbish the residential care unit at our Brighton centre. already, the improved facilities are making a huge difference to the lives of residents at the centre.

IT training We continue to provide top level IT training and support, both at our centres in Sheffield, Brighton and Llandudno and in veterans’ own homes. This helps veterans work, enjoy hobbies, and stay connected with their families, friends and the wider world.

Our instructors help veterans of all ages and abilities get to grips with the first steps. Training can involve anything from touch-typing to computer basics and helps veterans become confident computer users.

Recreational activities We offer a growing range of sports and recreational activities at our centres, to help our veterans keep fit and meet new people.

SO WHy SHOULD yOU BaTTLE BLINDNESS aLONE?

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more extreme options include skiing, rock climbing, mountain trekking, white water rafting, and even speeding along the longest zip wire in the northern hemisphere. There are more sedate options, too, like walking, photography and gardening, and themed weeks encourage everyone to try something new.

We support social events that help combat the isolation that many blind veterans feel, and put them in touch with others who’ve had similar experiences. We now have in excess of 30 lunch and social clubs across the UK. These include a nationwide group - the GOaL (Get Out and Live) group - for over 60s. Thanks to these events, we’ve seen a surge in volunteering, allowing us to provide even more support for our veterans.

yOU DON’T GOINTO BaTTLE aLONE

How we make a difference

Ken and Billy Ken Facal and Billy Drinkwater were serving in Helmand province, afghanistan, when an IED explosion robbed them both of their sight.

It was the middle of the night, and they were out on patrol. Ken remembers a massive explosion that threw him 10 metres through the air. “It was like being punched in the stomach,” recalls Ken. “I screamed. I was losing so much blood.”

They were both flown back to the UK for surgery. a month later, a Blind Veterans UK team member visited them in hospital.

The support they’ve received has been both practical - like a talking watch, and touch-typing lessons - and emotional. Ken says both are important. “They’ve shown me how to get back my independence, to be able to go out without always having to rely on someone else.”

Billy agrees. “When I was discharged I went straight to the Blind Veterans UK centre in Brighton. It was so good to meet other blind veterans who were getting on and doing things with their lives.

“The staff are amazing. They keep finding ways to help me be independent, and live a fuller life. They’re like a family.”

Thanks to our No One alone campaign, we’re helping more and more ex-Service men and women like Ken and Billy. Go to www.noonealone.org.uk to find out more.

SO TRUSTING HIS aDVICE CamE EaSyKEN TRUSTED

BILLy WITH HIS LIFE

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James, Patrick, Jessica and Victoria as well as veterans, we support their families and carers. peter, a vision impaired veteran, has four children: James, patrick, Jessica and Victoria. He suffers from optic atrophy and Horner’s syndrome, and started receiving support from Blind Veterans UK in 2007.

at home, before we got in touch with peter, things had been tough. Jessica recalls: “It was a miserable household. Dad just faded into the background, he was so depressed. It was difficult. For five years he just sat in a chair.”

One day, a welfare officer from Blind Veterans UK came to see peter. They talked about the services the charity could provide. peter applied for support. Three months later, he found himself on a coach to one of Blind Veterans UK’s centres, deeply apprehensive.

a week later, a very different, positive peter came home - and family life was transformed.

peter regained his independence, and so did the rest of the family. Whereas before peter felt isolated, now he has new skills, and enjoys his old pastimes again. He uses a pC, reads the paper, and watches TV with his family.

Family turns a corner because of Blind Veterans UK

Blind Veterans UK were able to help the family in other ways too. Education grants helped pay for school trips, uniforms and books, and a welfare grant bought furniture for when they moved house.

Do you know someone who may be eligible for our support? Find out how you can help them at www.noonealone.org.uk.

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your donations, fundraising, and volunteering have made a huge difference in 2013-14. you’ve helped us to provide life-long care and transformational support to ex-Service men and women with severe sight loss. Thank you - we couldn’t do any of this without you.

Please keep supporting us in 2015. Here’s how you can help:

Spread the word Last year, you helped Blind Veterans UK find and support 708 more vision impaired ex-Service men and women. But we know there are more than 68,000 veterans out there who are currently eligible for free and comprehensive support. If you can, please help us find them.

By joining our community online, sharing our stories with followers, family and friends, and highlighting the help we provide, you can help reach far more veterans in need of support. Follow us on Twitter (@BlindVeterans) or find us on Facebook for the latest news and updates.

Fundraise From skydives to bake sales, every single fundraising activity helps us continue our work. Take part in our activities and events, create your own, or show your support by sponsoring others. you can make a big difference to the lives of blind veterans, visit www.blindveterans.org.uk/how-you-can-help to see what’s happening near you.

Volunteer for us Our wonderful volunteers help us provide tailored support to vision impaired ex-Service men and women, helping them discover life beyond sight

How you can help

Support on all fronts

£4 could buy a liquid level indicator, so our veterans can make a cup of tea without help.

£10 could buy a talking watch, so our veterans can once again tell the time, despite their loss of sight.

£100 could help fund a mobile phone specifically designed for vision impaired people.

£300 could buy a portable video magnifier to help our veterans when they’re out and about.

£650 could buy a SuperNova access Suite - a computer screen reader offering magnification, speech and Braille support, giving veterans the freedom to use a computer in the way that suits them best.

£1,500 could buy a scanner which scans and stores any document - like bills or articles - and reads them back to our veterans.

loss. you can get involved in all sorts of ways across the UK, whether you’d like to work as part of our admin team or visit veterans in their own homes.

To find out more about the importance of volunteering, and find out how you can get involved, visit www.blindveterans.org.uk/volunteer

Donate Next year you can continue to make a massive difference, and help us reach more blind veterans than ever before. We’re committed to providing lifelong practical and emotional support to the people who need us, with your support, we can.

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Supporter Thea Davies On 26 may 2012, Thea Davies’ life changed forever when her partner, Captain Stephen Healey of the 1st Battalion, was killed in action. He was 29 years old.

Killed by a roadside bomb in Helmand, Captain Healey was the 415th UK Service-man to lose his life in afghanistan. To mark his passing and commemorate his life, Thea decided to run 415 miles in support of Blind Veterans UK.

Thea has gone from strength to strength. Since her amazing run that raised vital funds for Blind Veterans UK, she’s taken on tougher and more daring challenges including arduous Iron man challenges in New zealand and the UK.

Last year, Thea was nominated for Fundraiser of the year in the JustGiving awards. and rightly so: she’s an inspirational figure and a valued supporter of our charity. We’re very proud.

you can read more about Thea’s 415-mile journey at www.blindveterans.org.uk

Supporter and blind veteran Alan Saunders Inspirational alan Saunders, one of our blind veterans, took on the Big zipper at zip World Velocity in North Wales: a mile-long, 500ft high wire that hurtled him along at 100mph. This was for his 92nd birthday, by the way. He was doing it to raise money for the charity and say thank you for the support he received and continues to receive.

alan is one of the few remaining survivors of the 1942 Dieppe Raid, a daring assault on a vital German-held port in Normandy. Though the allies failed to take Dieppe, it’s still remembered as one of the most ambitious military operations of WWII.

alan now suffers from age-related macular degeneration, glaucoma and cataracts, which have slowly resulted in him being registered blind. Since 2010, Blind Veterans UK has provided him with free and comprehensive support, so he can live independently despite his sight loss.

Our amazing supporters

photography TVConwy

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Our relationships with businesses, trusts and major donors have allowed us to help more people this year than ever before. Here are just a few stories showing what they’ve helped us achieve.

The Centenary Woodland Garden Project - Llandudno Residents and visitors told us they needed more accessible outdoor spaces at our Llandudno centre. many told us they wished they could garden again, a hobby they’d lost when they lost their sight. We listened. So our new Centenary Woodland Garden project is well under way — but only because of our donors’ very generous support.

The garden is completely accessible, even for those with severe sight loss, with raised decking and railings winding throughout the beautiful wooded area.

Positive partnerships

OF Ex-SERVICE mEN aND WOmEN

NURTURING THE SENSES

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Our veterans can look forward to safe walks in a wonderful environment and all the health benefits of keeping active.

We’ll carefully choose plants and materials for their tactile attributes, and those that attract wildlife and (noisy!) birds so our veterans can experience the garden through all of their senses: touch, smell and sound.

Blind veteran John Dix John served in the Navy until 1954, and was a keen gardener before he developed a condition called retinitis pigmentosa. Here’s what he said about our charity and his part in the Centenary Woodland Garden project:

“I do love gardening, but when I was registered blind, I thought continuing to work in my garden was just a dream.

“I remember when I first visited Blind Veterans UK, and had a week’s induction at its Llandudno centre. I was totally amazed by all that they did for the veterans – it just seemed so extraordinary. Everyone was treated so well. It’s an extremely genuine and caring organisation.

“I’m delighted to be helping with the new Centenary Woodland Garden and am busy growing sensory plants in my garden at home to plant in it. I’ve already made quite a few dragonfly tree ornaments (out of parachute cord) to display in the new garden.

“I must say, emphatically and without hesitation, that these are all things I’ve been able to do because of Blind Veterans UK.”

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Specsavers Specsavers have shown us their support, with many stores across the country getting involved. During armed Forces Week, Specsavers raised over £20,000 for our charity through fundraising activity.

We also partner with Specsavers to make sure the people we aim to support know we’re here for them. By speaking to their customers in store and highlighting our free services, Specsavers are helping armed Forces and National Service veterans, and their families, in a tangible and meaningful way.

So far, our referral partnership with Specsavers has led to six blind veterans receiving free support they may not otherwise have discovered.

The Monarch Foundation We’re working with The monarch Foundation as part of a three-year partnership. During this year’s armed Forces Week, they collected an amazing £6,000 for us on board their flights. That’s enough to buy 20 portable video magnifiers for vision impaired veterans.

We’re also training their flight staff in sighted guiding, so they can better accommodate blind passengers on board.

AgustaWestland This year we started working with helicopter company agustaWestland. already, their apprenticeship team has raised a huge £2,500 for Blind Veterans UK by completing The Three peaks Challenge – enough to buy a scanner to help a blind veteran read their own mail, and 100 talking watches!

agustaWestland are also celebrating their hundredth year in 2015, and we’re delighted that they’ve chosen to become one of our official Centenary partners.

Positive partnerships

paRTNERSHIpSVaLUED & TRUSTED

1919

THROUGH FUNDRaISING£2SpECSaVERS RaISED OVER

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Thank you’s

a special thanks to…

Blind Veterans UK wishes to acknowledge the kind and generous support of the following Trusts and Foundations.

Blind Veterans UK would also like to thank the following businesses and corporate partners for their invaluable support and generosity.

The adint Charitable Trust aldershot Church of England Services Trust armed Forces Covenant Fund The Bernard Sunley Charitable Foundation The Charles Wolfson Charitable Trust Donald Forrester Trust The Excel Fund The Freemasons’ Grand Charity The Gosling Foundation Limited Lady Eileen Joseph Foundation mK Community Foundation The Red arrows Trust Rose Flatau Charitable Trust Saint Bartholomew Lodge Number 5269 Seafarers UK The Vandervell Foundation The zochonis Charitable Trust albert Hunt Trust The a&L Sussman Charitable Trust The Band Trust The Chalk Cliff Trust Coutts Charitable Trust The Excalibur Unit The Foresters Charity Stewards UK Trust Garfield Weston Foundation Lloyds patriotic Fund Nelson of the Nile Lodge R H Scholes Charitable Trust Royal air Force Benevolent Fund The Sandra Charitable Trust Thomas Sivewright Catto Charitable Settlement The Wolfson Foundation

agustaWestland The Bearded Colonel Jupiter asset management The monarch Foundation Specsavers BaE Hillier’s Nurseries merkland Tank The Newman’s Own Foundation Santander Foundation UK

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Help Blind Veterans UK celebrate its centenary year 2015 is a very special year for us, marking 100 years since Sir arthur pearson started the charity that became Blind Veterans UK. This is a great opportunity to celebrate the courageous, committed veterans we support.

Throughout the year, we’ll be organising events across the country for all ages, and encouraging even more people to get involved in our work. you can keep up to date with what’s happening on our website, or by following us on Twitter (@BlindVeterans) or on Facebook.

www.blindveterans.org.uk

‘Life Skills for Independent Living’ – a cutting-edge new programme and development In 2014 Blind Veterans UK was awarded a generous £1.25 million from the armed Forces Covenant (LIBOR) Fund. This will go towards funding the development of a new £1.65 million accommodation, rehabilitation and training unit at our Llandudno centre in North Wales.

The new unit will let us offer ex-Service men and women, especially those who are homeless or at risk of becoming homeless, stays of up to six months. This will help them access our ‘Life Skills for Independent Living’ programme, providing them with training to manage independent lives despite sight loss.

No One Alone – a campaign we’ll continue to grow Our No One alone campaign continues to reach out to more and more veterans who are eligible for support, but don’t yet know we can help them. Right now, we are supporting more than 3,900 veterans, but over the next year - our hundredth year - we aim to reach at least 850 more ex-Service men and women.www.noonealone.org.uk

progress and transformation

The Future

as we progress into our centenary year we aim to reach out to over 850 more ex-Service men and women.

www.blindveterans.org.uk

Blind Veterans UK, 12-14 Harcourt Street, London W1H 4HD Tel: 020 7723 5021 Email: enquiries@blindveterans.org.uk

Registered Charity No 216227 (England and Wales) and SCO39411 (Scotland) © Blind Veterans UK 2014

Committed. Courageous. Collaborative. Resourceful.

We are Blind Veterans UK.