Blaby District Council Environmental Health Admin Officer1 (1)

8/22/2019 Blaby District Council Environmental Health Admin Officer1 (1)

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JOB DESCRIPTION and PERSON SPECIFICATION

Post Title: Environmental Heath Services Admin TechnicianService Area: Regulatory Services GroupReports to: Environmental Health Team Leader / Environmental Services Team

Leader

Scale: 2/3DBS: N/A

Overall Purpose

Assisting the authority in delivery high quality, responsive, efficient and valued services,designed around that which matters to the public.

Overall Purpose of Job

To provide administrative and technical support to the Environmental Health ServicesDepartment and other team members of the Regulatory Services Group.

Guiding Organisational Principles Leading Brilliantly Being accountable Being in the work Doing what matters for the customer Doing what matters for staff Designing against demand Doing value work Reducing Waste Ambition for the Council Determination to succeed

Key Roles, Tasks and Responsibilities

1.

To carry out administrative and clerical duties for Environmental Health / Services, the DogWardens and Licensing, including answering phones, inputting data on Flare and LalPacdatabases. Processing, determining and issue of applications including but not limited to:

Premises licenses Gambling Taxi and hackney carriage drivers, vehicles and operators

Beauty licenses Car parking season tickets and permits

Animal boarding establishments Pet shop licenses

Riding establishments Dog breeding and

Dangerous wild animals

2.To raise purchase orders and manage payments related to service functions

3.To maintain work records as directed, to ensure computer records and filing systems areaccurate and kept up to date, and extract information and run reports as required.

4.To type correspondence, reports and any other documents for the Environmental Health andEnvironmental Services Team Leaders.

5. To carry out verification checks and to countersign CRB disclosure checks.


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6.To carry out general clerical duties as required.

7.

Ensure communication with businesses and members of the public meet the highest standards todeliver a consistent and brilliant level of customer satisfaction. This will include by phone, email,letter and face to face.

8.To undergo designated training sessions as necessary, which may be out of normal workinghours and/or at other establishments as may be required.

9.

To be flexible in approach to the work of the Environmental Health Service, undertake any otherduties as may be deemed necessary and where appropriate or when directed to do so by any ofthe Environmental Health Services Management Team. This will include cover for the RegulatoryServices Administrator post.

10.

To understand the complexities of the different work areas within environmental services and howthese interrelate. To work closely with all team members and to support the needs of the work

areas as required.

11.All officers are expected to contribute and work towards the on-going polices on CommunityDevelopment, Best Value, Environmental Issues, Crime and Disorder and Equal Opportunities.

Post CharacteristicsQualifications, essential experience Relevant ExperiencePolitically restricted posts No

Health and Safety Responsibilities -

1. To be familiar with and at all times comply with corporate and local health and safety policies andprocedures as amended or added to from time to time

2. To report any unsafe practice, accident, incident, dangerous occurrence or hazard found duringthe course of your work to your line manager for action

3. To take reasonable care for the health and safety of yourself and others. To not intentionally orrecklessly interfered with or misuse anything that has been provided in the interests of health andsafety. To maintain Personal Protective Equipment and to report any PPE that is defective.

4. To adhere to the lone working procedures

This job description may be reviewed and amended, in consultation with the postholder, in the light ofany organisational developments within the Authority.

Further Health & Safety information related to this post will form part of your Contract of Employment

Emergency Planning/Response ResponsibilitiesTo carry out the duties specified in relation to the post in the Emergency Plan, BusinessContinuity Plans and other associated documents


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Person Specification

CriteriaEssential (E)/Desirable (D)

Method of assessment(See overleaf)

Knowledge

Scale 2

A good working knowledge of the Microsoft suiteof packages.

Knowledge of local authority policies andprocedures.

Knowledge of administrative duties

Knowledge of Licensing and/or, Animal Healthand/or Environmental Health legislation, policiesand procedures

Scale 3

Knowledge of website administration andmaintenance.

E

D

E

E

D

3 & 4

4

3 & 4

3 & 4

3 & 4

Skills/Abilities

Scale 2

Strong I.T. skills

Ability to communicate effectively at all levelsand deal sensitively with customers.

Ability to show initiative and demonstrate goodproblem solving skills.

Ability to work within a team and be a teamplayer

Flexible and receptive to new ideas and ways ofworking.

Well motivated and takes pride in delivering highquality services.

Ability to assist with appropriate ad hoc work forManagers within Regulatory Services

Flexible with working hours and breaks to ensurethe needs of the business are met.

Good verbal and written communication skills.

Ability to maintain accurate records

E

E

E

E

E

E

E

E

E

E

2,3 & 4

3 & 4

4

3 & 4

3 & 4

4

4

3 & 4

2, 3 & 4

3 & 4


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Scale 3

Ability to organise own workload prioritise andmeet deadlines.

Can demonstrate the ability and commitment toseeing a task/enquiry/problem through tocompletion.

Can demonstrate a strong customer careapproach in all aspects of work.

Can demonstrate a proactive approach whenworking towards achieving individual and teamtargets.

Ability to work on own initiative.

Excellent verbal and written communicationskills.

High level of accuracy and attention to detail.

E

E

E

E

E

E

E

2, 3 & 4

3 & 4

3 & 4

3 & 4

3 & 4

2, 3 & 4

2, 3 & 4

CriteriaEssential (E)/Desirable (D)

Method of assessment(See overleaf)

Experience

Scale 2

Experience of working within a customerservices environment.

Proven experience of working in anadministrative environment.

Working with CRM, Electronic Documents &Records Management Systems and Databases.

Working with windows based applications,including Outlook

Experience of countersigning DBS disclosurechecks and acting upon information within them.

Scale 3

Experience of being responsible for own

workload with assistance.

Experience of legal proceedings

E

E

D

E

D

D

D

3 & 4

3 & 4

3 & 4

3 & 4

3 & 4

3 & 4

3 & 4


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Other

Scale 2

Access to own transport

Able to undertake any additional trainingassociated with the role.

Maintains confidentiality in line withorganisational and statutory procedures

Scale 3

Willing to undertake any additional trainingassociated with the role.

D

E

E

D

3 & 4

3 & 4

3 & 4

3 & 4

1. Test prior shortlist2. Test after shortlist3. Application form4. Probing at interview5. Documentary evidence

Job Description and Person Specification Details

Latest Version Date: June 2013Completed by Environmental Health Team Leader & Environmental Services Team

Leader

Blaby District Council Environmental Health Admin Officer1 (1)

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