Bite I Predict2008 Presenation

Research, Connect, Answer�

iPredict2008 Briefing

Key Trends and Directions

for IT Executives

Oisín Byrne

Managing Director

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Inspired by the Connected Digital World

Experts in Technology, Media and Telecoms

� Through research, we provide knowledge unique to the specific needs of each client.

�We connect organisations to share best practices and develop peer groups and personal networks.

�We answer the needs of each client with cost effective, flexible and unique solutions.


Some of our Clients


Best Practice Benchmarking

� Cost of IT Benchmark� IT Budget Allocation Analysis

� Cost of Telecom Benchmark� Telecom Spend Analysis

� Business Continuity/DR Benchmark� BCS/DR Health Check and Analysis

� Risk Management Benchmark� Risk and Compliance Health Check

� Service Delivery Benchmark� Measure Customer Service and Analysis� Managed Services and Outsourcing SLA�s


iReach IT Service Management

New offerings to measure :� Best Practice Frameworks (ITIL)� Resource Optimisation� Service Optimisation� Financial and

Budget Optimisation� IT Governance and

Frameworks


Survey Methodology

� iReach interviewed 2000 Consumers� Mobile Phone usage� Broadband usage� PC Usage� Attitudes to technology� Adoption of new services

� iReach interviewed 250 IT executives� Government� Manufacturing� Financial Services� Retail & Wholesale� Business Services


iReach Predictions 2008

� CIO Priorities� Telecoms and Convergence� Enterprise Software is back� Infrastructure Investment � Business Process is Centre Stage� BPM & BPO

�Managed Services for Business� IT Service Management


2008 CIO Priorities

1. Improved Support to Business Projects 1.2. Operational Costs Reduction 2.3. New Risk Man/Security Investments 5

4. New Infrastructure Projects 4.5. IT Service Management -

6. Staff alignment/reporting with Business 6.

2007 2008

Note: Projects to increase Sales & Revenues merged with 1 and 2


Telecoms and Convergence

� Cost Reduction Priority for CIO�s� Line item on overall IT budget� Fixed Line and Data� Mobile Services

� IP Telephony/VoIP deployments to double� WAN and LAN investment continues to grow� Strong growth in Mobility Applications� 3G and Mobile Broadband

� Unified Communications pilots


What is Convergence

� IP to enable new solutions� Warm DR, Online Backup and Storage Solutions� Co-Location and Hosting

� Confusion of benefits� Convenience then costs, but 37% are unsure

� Perceived pitfalls to Convergence� Security � Quality of Service

� New Voice, Data and Video applications for business.


Enterprise Software is Back

� Enterprise Software licenses growth�New HR and CRM Deployments�Business Process Focus �Supply Chain Management

� Infrastructure Software continues to grow�Business Intelligence�Content Management and Reporting �Workflow and Document Management�Business Process Management

� Software as a Service now on radar


Enterprise SW � Market Share

20%

25%

15% 16%

0.3%

13%

9%

2%

0%

5%

10%

15%

20%

25%

30%

Sage Oracle SAP IBM SaaS Other MS wnd


Slowing Security Spend


Infrastructure investment

� Slower growth than 2007� 6% increase in PC spend � 20% increase spend in Storage� 16% increase in Servers spend

� Virtualisation now mainstream� Open Source and Microsoft Vista� Green Data Centres� Disaster Recovery � SAN investments


Shifting Spend patterns in 2008

� IT Services spend re-bounding�Reduced spend on Traditional services (SI, AD, A&C)�Significant shift to Managed Services and Outsourcing

� Managed Services up 24%�Different pace across Industry Verticals�Balanced growth across IT offerings�New Offerings in Telecoms, Storage and Security

� Outsourcing up 30% over 2007�BPO beginning to drive growth�Vodafone & O2 IT Outsourcing Agreements


Benefits of Managed Services

� Provide better service to business 75%

� Expected Cost Savings 68%� Lack of Internal Skills 67%

� Better IT Support to Internal Users 65%� Reduce Technology Change 37%� Reduce Staff 29%


PrintingPrinting

Telecoms

HostingDocument Management

Desktop &Desktop &ServersServers

Co-Location

Web and emailWeb and email

Applications

StorageStorage Help Desks

D/R

Mail & Workflow

Managed Services evolving to business

processes


Business Process Outsourcing

Investment Priorities in 2008

1. Customer Management & Contact Centres

2. Industry Vertical Offerings3. Finance and Accounting Services

4. Human Resource Services5. Payments and Billing Systems

6. Supply Chain


Measure BPM and BPO Benefits


IT Best Practices


Why IT Service Management

� Continuously ensure the quality of services and high customer satisfaction.

� Show that IT investments are increasing the business value of IT.

� Managing risk and minimizing the cost of delivery.

� Now standard in two thirds of large IT Organisations in Europe

� ITIL most popular best practice for common IT and Business Language


Summary

� Continued Alignment with Business� Operational Spend and Innovation Investment� VoIP in Business sites to Double� Continued growth in mobility applications� Hardware proportion of IT Budgets falling� Revisit to Enterprise Software � Managed Services for Business� IT Service Management Best Practices


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Close and Questions

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Bite I Predict2008 Presenation

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