Better at the Business of Healthcare

Outsourced Clinical Documentation Services

Aquity delivers measurable healthcare business improvements through a deep

understanding of the clinical documentation business process, industry leading technology,

and unparalleled service. Our virtual scribe, medical coding, interim management, and

medical transcription services accurately capture the complete patient story. Seamlessly

integrating with your EHR and documentation workflow, Aquity delivers better data and

better services to achieve better clinical and financial results.

Headquartered in Cary, NC, Aquity employs more than 7,000 clinical documentation

production staff throughout the U.S., India, the U.K., Canada and Australia. With over 40

years of experience and recognized by both KLAS and Black Book as the top outsourced

transcription service vendor, Aquity is focused on delivering superior business results

based on Key Performance Indicators.

High quality, secure, stable, and cost effective.

M E D I C A L T R A N S C R I P T I O NC O D I N GV I R T U A L S C R I B E SI N T E R I M M A N A G E M E N T

At Aquity, we recognize clinical documentation is the

lifeblood of your organization’s ongoing patient care and

financial performance. To protect that investment, we

operate as a seamless extension of your business, focused

on quality and turnaround times. Our quality support and

customer service outshine our competitors for effectiveness

and transparency. Led by a dedicated Customer

Relationship Managers and automated reporting, our clients

benefit from unparalleled process visibility, workflow

control, and cost management.

Interested in what happens with the reports once they been

transcribed? Aquity’s clients can easily track transcription

influenced Key Performance Indicators (KPI) that support

the health of their healthcare business through our unique

reporting and workflow analytics.

Our award-winning transcription services are supported

by our equally renowned Fluency For TranscriptionTM (FFT)

dictation and transcription technology. Available via onsite

servers or hosted on the cloud with security measures that

far surpass HIPAA requirements, Aquity delivers quality.

Key Differentiators:• Top ranked by KLAS and

Black Book

• Exceptional process visibility

• Superior customer service

• Award-winning flexible

technology

T R A N S C R I P T I O N S E R V I C E S

Unmatched performance in clinical documentation

Bolster your transcription results with technology-enabled quality

checks and flexible workflow models that help you adapt to changing

business expectations.

5

There’s a reason Aquity delivers improved financial outcomes

— it’s because we have better tools, better processes, and a

better understanding of how payers react to submitted claims.

Our coding services deliver cost-effective Key Performance

Indicator (KPI) results. Working closely with your team, we

ensure you stay ahead of changing government and payer

requirements; delivering workflow control, cost, quality, and

turnaround time results that produce maximum allowable

reimbursements and minimum payer rejects.

Aquity’s highly cost competitive coding services are backed

by industry leading Fluency For CodingTM (FFC), CDI and

other technology-enabled quality checks supporting an

endless loop of feedback to our AHIMA and AAPC certified

coders. Our proprietary integration of service process and

technology enabled quality reviews reliably yield quality

scores that are measurably above national averages.

Our coding services help clients achieve improved financial

outcomes. We support the full range of client types (from

large multi-campus IDNs and university health systems to

small community hospitals and physician practices) and

case mixes (inpatient, outpatient, and pro-fee) with full

outsourcing, staff augmentation, or PRN support. And with

Aquity, clients benefit from crystal clear visibility of their RCM

workflow and the resulting KPIs that determine the health of

their healthcare business.

Key Differentiators:• Millions of inpatient, outpatient,

and pro-fee cases annually

• Keep current with changing

compliance needs

• Complete process visibility

• Exceptional KPI focused

partnership

C O D I N G S E R V I C E S

Highly accurate, thorough, and flexible support

Improve the throughput and results of your revenue cycle process

with the help of our highly trained and credentialed coding team.

7

Aquity leads the industry with flexible workflow models

that help our scribes serve as trusted personal assistants

who regularly expand their physician support beyond basic

discrete and non-discrete chart completion duties.

Unlike onsite scribes who have high turn-over rates and

are inherently limited to one-on-one physician/scribe

relationships, Aquity’s virtual scribe approach assigns a

primary scribe for 75% of a physician’s workload and splits

the remaining encounters between a pair of back-ups,

ensuring uninterrupted services of up to speed physician-

synced support when staff members move on.

As one of the dominant players in the virtual scribe

marketplace, Aquity provides scribing services to thousands

of physicians coast to coast, boosting clinical and financial

results while reducing physician burnout and increasing

patient satisfaction. Aquity’s real-time scribe, ScribeAssistTM,

and DynaScribeTM workflow options minimize keyboarding

time, comfortably increase patient loads during normal

workday schedules, and accelerate accurate chart closures.

Key Differentiators:• 20% increase in daily patient

encounters

• 12% increase in average RVUs

• 98% same-day chart closure rates

• Measurably reduced physician

burnout

V I R T U A L S C R I B I N G

Fewer clicks for better care

Dramatically reduce physician burnout, increase patient

satisfaction, and improve documentation results with Aquity’s

virtual scribes.

9

When you need someone onsite in a hurry, you can rely

on Aquity to bring in the best. Aquity’s interim managers

deliver peace of mind, department stability, and assist

with operational assessments to ensure optimum ongoing

performance.

Aquity has more than 25 years’ experience engaging

hundreds of interim managers across the country to

cover HIM Director and Coding Manager openings. Our

knowledgeable and credentialed staff ensure smooth day-to-

day operations, compliance with regulatory requirements,

and consistent financial outcomes until your permanent staff

return from extended leave or ideal replacements are found.

Aquity’s interim managers are detail-oriented professionals

who will maintain a stable operating environment during

extended staff absences or recruitment efforts. Whether

your operation is large or small, the assignment expectation

is long or short, things are running smoothly or in a crisis,

Aquity will source an appropriate resource to hit the ground

running and provide the stability you need until we orient

your new staff and our watch is relieved.

Key Differentiators:• Smooth day-to-day operations

and transitions

• Reliable financial and

compliance results

• Credentialed and experienced

professionals

• Strong support from seasoned

national team

I N T E R I M M A N A G E M E N T

Expert support during transitions

Let Aquity cover your HIM Director or Coding Manager

vacancies while you focus on finding the perfect candidate

for your organization.

11

ScribeAssistTM, and DynaScribeTM are registered trademarks of Aquity Solutions.

Fluency products are registered trademarks of 3M/MModal.

B E T T E R P E O P L E + B E T T E R T O O L S = B E T T E R R E S U L T S

Aquity Solutions: We’re better at the business of healthcare.

Contact us today for details on what we’ve done for others and what we can do for you.

info@aquitysolutions.com | 800.233.3030 | aquitysolutions.com