BEST SURVEY 2007 Report Copenhagen 2007. BEST 2007 BEST Survey 2007 2 Contents About the survey...

BEST SURVEY 2007

Report

Copenhagen 2007

BEST 2007

2 BEST Survey 2007

Contents

About the survey

Participants

Sample

Method

How to read the graphs

Overall results

Quality dimension indexes, individual questions

Satisfaction and impact

Appendix

Quality dimensions and indexes for subgroups

Background information

BEST 2007

3 BEST Survey 2007

About the survey

The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)

For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.

Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.

The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.

In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.

Response rate

Stockholm 64 %

Oslo 28 %

Helsinki 32 %

Copenhagen 40 %

Vienna 54 %

Berlin 33 %

Prague 31 %

BEST 2007

4 BEST Survey 2007

How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

Results 2007

BEST 2007

6 BEST Survey 2007

Copenhagen Indices 2007

-11

-21

-29

-28

-9

-11

-15

-12

-39

-23

58

57

40

43

66

70

54

70

35

49

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY


2007 2006 2005 2004 2003

58 56 58 52 58

57 56 55 54 57

40 38 45 44 48

43 48 53 50 52

66 65 65 63 69

70 70 70 65 70

54 54 58 55 55

70 68 67 61 66

35 32 31 22 37

49 45 45 39 46

Copenhagen 2007

Quality dimensions

BEST 2007

8 BEST Survey 2007

-21

-25

-37

-8

-27

-8

-19

-23

-25

57

56

41

80

41

85

56

37

55

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Copenhagen Traffic supply

2007 2006 2005 2004 2003

57 56 55 54 57

56 56 51 54 56

41 42 38 39 40

80 81 81 77 78

41 41 42 41 42

85 83 84 85 84

56 58 57 55 59

37 39 34 33 38

55 50 49 50 56

BEST 2007

9 BEST Survey 2007

Copenhagen Information

-28

-9

-41

-33

43

69

27

33

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2007 2006 2005 2004 2003

43 48 53 50 52

69 70 73 71 74

27 27 32 29 29

33 - - - -

BEST 2007

10 BEST Survey 2007

Copenhagen Staff behaviour

-9

-11

-6

66

58

73

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2007 2006 2005 2004 2003

66 65 65 63 69

58 57 58 58 62

73 73 71 68 76

BEST 2007

11 BEST Survey 2007

Copenhagen Security and safety

-11

-15

-10

-7

70

59

71

79

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2007 2006 2005 2004 2003

70 70 70 65 70

59 58 56 54 60

71 70 71 66 70

79 82 81 76 82

BEST 2007

12 BEST Survey 2007

Copenhagen Comfort

-15

-16

-14

-9

-26

-12

54

54

53

63

38

64

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2007 2006 2005 2004 2003

54 54 58 55 55

54 53 57 53 52

53 58 57 54 58

63 59 68 66 63

38 38 43 43 40

64 64 66 63 61

BEST 2007

13 BEST Survey 2007

-12

-21

-10

-4

70

46

76

86

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Copenhagen Social Image

2007 2006 2005 2004 2003

70 68 67 61 66

46 42 42 31 38

76 77 75 73 76

86 83 82 79 83

BEST 2007

14 BEST Survey 2007

Copenhagen Value for money

-39

-29

-50

35

39

30

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2007 2006 2005 2004 2003

35 32 31 22 37

39 39 39 27 42

30 25 24 16 31

Oslo 2007


BEST 2007

16 BEST Survey 2007


• This graph shows the relationship between the scores for each quality dimension and its relative impact on citizen’s satisfaction.

• The scores for each quality dimension are shown on the x-axis. The y-axis shows the relative impact of each quality dimension on the overall satisfaction. Impact scores are based on a regression analysis, in which the effects of each dimension on overall satisfaction are calculated while controlling for the effect of all other, and possibly confounding, dimensions. This analysis returns the individual effect of each dimension i.e. the effect that cannot be accounted for by the other dimensions.

• The horizontal grey line indicates the average impact of each dimension, across all cities participating in the 2007 survey. The vertical grey line indicates the average proportion of citizens in agreement with each dimension, across all participating cities.

• Based on the averages, there are 4 regions in this plot. In the lower left quadrant we find dimensions that has low scores, but that also have low impact on overall satisfaction – these dimensions should receive less attention. In the lower right quadrant we find dimensions that has high scores, but low impact on satisfaction – the main focus here should be to maintain satisfied customers. The focus with regard to dimensions positioned in the upper left quadrant should be to improve satisfaction, since these dimensions have high impact on overall satisfaction, but are currently given low scores by the citizens. The PT service already succeed with the dimensions positioned in the upper right quadrant, which are rated high and has high impact on overall satisfaction. The focus here should be to maintain the level of service and improve satisfaction if possible.

• The graph show the relative “movement” of each dimension by plotting both this year’s position and its position in the last survey. The filled circles indicate this year, the open circles the scores for last survey.

BEST 2007

17 BEST Survey 2007

Satisfaction and impact – Copenhagen

0,0

0,1

0,2

0,3

0,4

0,5

0 10 20 30 40 50 60 70 80 90 100

Percentage positive

Imp

act

on

ove

rall

sati

sfac

tio

n (

std

.bet

a co

eff.

)

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Value for money

Low effect and low scores

Low effect but high scores

High effect and high scores

High effect but low scores

* Filled circles 2007

Open circles 2006

Copenhagen 2007

Appendix

Copenhagen 2007

Citizen satisfaction

BEST 2007

20 BEST Survey 2007

Copenhagen CITIZEN SATISFACTION - Subgroups

58

5660

685153

6986

7168

5842

29

6463

5554

57

5758

7261

5849

-11

-14-8

-5-14-13

-6-7

-6-7-8

-19-27

-6-19

-14-10

-13

-7-12

-6-8-6

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

Københavns kommuneFredriksberg kommune

Københavns amtFredriksberg amt

Roskilde amt

TrainMetro, train

BusBus, train

Bus, metroBus, metro, train


Hardly/Don't agree at all<TOTAL BASE: 992>

Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Traffic supply in subgroups

BEST 2007

22 BEST Survey 2007

Copenhagen Traffic supply - Subgroups

57

5459

615354

6370

6463

5548

43

6550

5451

54

5759

625756

53

-21

-24-19

-14-23-24

-18-16

-16-17

-20-30

-32

-14-24-25-24-23

-20-23

-16-21-20

-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

23 BEST Survey 2007

Copenhagen Good for work/school trips - Subgroups

<TOTAL BASE: 946>

56

5557

6753555656

7468

4741

28

6745

5353

46

5963

7157

5147

-25

-27-22

-15-29

-25-18

-20

-10-18

-23-39

-53

-17-24

-27-29

-31

-21-24

-11-21

-23-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

24 BEST Survey 2007

Copenhagen PT is good for leisure trips - Subgroups

<TOTAL BASE: 985>

41

3547

633333

5572

5654

332727

5236

4036

32

3937

534143

33

-37

-41-32

-11-42

-45-31

-14

-22-23

-44-54

-48

-22-46

-39-46-46

-40-47

-22-38-38

-42

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

25 BEST Survey 2007

Copenhagen PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 972>

80

7981

78807978

92

8282

7880

72

7860

848082

758284

808283

-8

-8-8

-8-9-7

-9-2

-9-9-7-6

-13

-8-23

-7-7-7

-11-9-8-9

-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

26 BEST Survey 2007

Copenhagen PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 965>

41

3547

443738

4768

4345

4037

35

4531

4235

41

414544

4031

40

-27

-32-22

-20-28

-30-23

-20

-25-23-24

-34-31

-22-27

-31-26-25

-24-29

-19-30

-35-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

27 BEST Survey 2007

Copenhagen Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 998>

85

8388

8988

8284

79

9189

8779

70

9493

8376

82

8486

9086

9081

-8

-9-7

-7-5

-11-9

-14

-6-7-5

-13-15

-4-2

-9-13

-10

-10-6-6

-9-6

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

28 BEST Survey 2007

Copenhagen Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 977>

56

5260

5448

5677

80

6466

5741

35

685151

4955

6349

6558

4951

-19

-23-15

-15-24

-21-9-8

-12-11

-16-33

-36

-10-21

-24-24

-16

-11-28

-14-14

-17-31

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

29 BEST Survey 2007

Copenhagen I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 963>

55

5455

5454

526160

5361

5845

51

6660

4650

57

5864

5153

6650

-25

-25-24

-20-24

-28-22-23

-25-20

-23-31

-25

-15-19

-34-23

-25

-19-23

-29-23

-13-31

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

Train Metro, Train

Bus Bus, Train

Bus, Metro Bus, Metro, Train



Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

30 BEST Survey 2007

Copenhagen Waiting time is short at transfers - Subgroups

<TOTAL BASE: 937>

37

3638

3534

404244

4540

3730

19

4926

353132

3847

3539

3635

-23

-27-20

-20-23

-26-20

-26

-22-23

-19-27

-34

-17-29-28

-23-21

-22-19

-21-27

-23-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Reliability in subgroups

BEST 2007

32 BEST Survey 2007

Copenhagen Reliability - Subgroups

40

3644

283738

5762

4148

4431

21

4739

373837

3833

5142

4535

-29

-30-27

-32-29

-31-21

-25

-29-26-25

-33-41

-21-24

-34-25

-42

-36-31

-22-31-29

-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Information in subgroups

BEST 2007

34 BEST Survey 2007

Copenhagen Information - Subgroups

43

4146

4445

4042

53

40454445

38

4535

4346

41

4447

4243

4145

-28

-30-26

-21-27

-31-31

-24

-34-26-26-26-26

-28-32

-29-27

-24

-25-25

-32-29-30

-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

35 BEST Survey 2007

Copenhagen It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 958>

69

6870

6274

6866

63

6865

7570

62

7060

6775

66

7476

6369

6474

-9

-10-8

-3-7

-11-15-16

-10-8-8

-11-10

-10-12

-9-8-8

-6-4

-13-11-10

-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

36 BEST Survey 2007

Copenhagen Information is good when traffic problems occur - Subgroups

<TOTAL BASE: 946>

27

2629

3726

2230

41

2633

2229

25

2713

3128

25

2827

322322

27

-41

-46-37

-40-39

-46-40

-33

-52-40

-37-38-38

-43-51

-42-40

-35

-44-41

-43-38

-47-37

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

37 BEST Survey 2007

Copenhagen Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

33

2938

3235

2931

55

2539

3536

25

373231

3432

3035

33353534

-33

-34-33

-21-34

-38-38

-24

-40-31

-33-30-31

-31-32

-38-32-32

-25-33

-38-38

-34-32

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Staff behaviour in subgroups

BEST 2007

39 BEST Survey 2007

Copenhagen Staff behaviour - Subgroups

66

6765

566466

7583

706968

5954

6556

6369

74

676971

6869

60

-9

-8-10

-14-10

-7-6-4

-8-10

-8-9-7

-11-8-9

-6-6

-9-4

-7-9

-13-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

40 BEST Survey 2007

Copenhagen Staff answers my questions correctly - Subgroups

<TOTAL BASE: 935>

58

5859

475657

7280

636262

4944

605354

6066

5860

666264

50

-11

-10-12

-14-13-11

-8-5

-10-14

-9-12

-9

-13-7

-14-8-9

-10-5

-9-13-11

-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

41 BEST Survey 2007

Copenhagen Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 962>

73

7671

6570

7678

86

7776

7368

63

7159

7178

82

767877

7473

70

-6

-5-7

-13-6-4-5

-2

-5-6-7-6-4

-9-10

-5-4-3

-8-3

-6-5

-15-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Security and safety in subgroups

BEST 2007

43 BEST Survey 2007

Copenhagen Security and safety - Subgroups

70

7466

6967

7072

78

767372

6353

7458

6870

68

7574

7069

7566

-11

-8-13

-10-11-11-10-10

-8-8

-10-14

-18

-9-12-11

-9-15

-8-8

-11-11

-9-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

44 BEST Survey 2007

Copenhagen I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 986>

59

6454

665756

6265

6964

5949

38

6846

5262

56

6363

6159

7053

-15

-12-18

-14-15

-17-14-15

-12-10

-16-22-22

-10-17

-19-14

-21

-13-14

-16-14-12

-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

45 BEST Survey 2007

Copenhagen I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 984>

71

7567

77687070

80

747675

6253

7654

7072

68

75707072

7869

-10

-7-12

-9-9

-10-9

-13

-8-6

-10-12

-19

-8-10-10

-9-15

-7-7

-10-11

-9-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

46 BEST Survey 2007

Copenhagen I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 992>

79

8277

6477

848587

8678

8176

68

7774

8376

81

8688

79767778

-7

-4-9

-7-8-6-7

-3

-5-7-5

-8-14

-10-8

-4-5

-9

-5-4

-7-9-7-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Comfort in subgroups

BEST 2007

48 BEST Survey 2007

Copenhagen Comfort - Subgroups

54

5355

535252

6369

5757

5553

38

5746

5353

57

5855

5955

5153

-15

-15-15

-15-17-15

-11-14

-16-12

-15-17

-23

-16-17-16

-13-15

-14-11

-13-14

-21-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

49 BEST Survey 2007

Copenhagen PT travel is comfortable - Subgroups

<TOTAL BASE: 992>

54

5157

5948

5268

66

6057

5351

35

5345

5453

60

595961

564850

-16

-18-14

-11-20

-15-9

-10

-14-10

-14-20

-29

-16-23

-16-14-12

-14-9

-13-13

-30-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

50 BEST Survey 2007

Copenhagen Transfers are easy - Subgroups

<TOTAL BASE: 971>

53

5056

525251

6061

6459

5143

36

6642

4845

54

5348

605557

49

-14

-17-12

-15-14-15

-10-19

-10-11

-13-19

-29

-10-22

-16-15-13

-15-10-10-11

-7-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

51 BEST Survey 2007

Copenhagen Busses and trains are modern - Subgroups

<TOTAL BASE: 985>

63

6164

576163

6980

606666

6152

6949

6060

65

6463

6862

6565

-9

-8-10

-11-9-8-8

-10

-12-4

-9-10

-13

-8-9

-11-6

-9

-4-9

-10-9

-11-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

52 BEST Survey 2007

Copenhagen Busses and trains are clean - Subgroups

<TOTAL BASE: 980>

38

4135

4439

3143

53

40384039

17

4131

3740

36

3941

3842

3537

-26

-24-27

-28-25

-28-20

-25

-28-24-24

-27-33

-29-20

-26-20

-31

-27-22-23

-25-30-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

53 BEST Survey 2007

Copenhagen I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 978>

64

6365

5560

6575

83

616466

6949

5362

686870

746767

6147

63

-12

-9-14

-8-17

-9-7-7

-13-12-13

-9-11

-18-13

-9-8-9

-11-3

-10-11

-26-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Social image in subgroups

BEST 2007

55 BEST Survey 2007

Copenhagen Social image - Subgroups

70

7267

6168

727577

7172

6967

65

7173

6969

67

7371

69687069

-12

-11-12

-14-12-11

-9-11

-10-10-11

-14-19

-12-10-11-11

-13

-9-13-13-13-11-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

56 BEST Survey 2007

Copenhagen More people will travel with PT in the future - Subgroups

<TOTAL BASE: 973>

46

4943

4441

4657

63

5152

4041

44

5050

4743

39

5045

4842

4845

-21

-22-21

-18-26

-21-15-15

-15-18-18

-29-37

-20-13

-22-23-24

-17-27

-18-24

-19-21

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

57 BEST Survey 2007

Copenhagen PT is good for the environment - Subgroups

<TOTAL BASE: 984>

76

7775

577980

7674

7475

7878

69

7579

747877

8281

707574

79

-10

-9-10

-16-8-8

-11-14

-9-9

-12-8

-15

-11-13

-10-7

-10

-8-8

-16-9

-13-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

58 BEST Survey 2007

Copenhagen PT is beneficial to society - Subgroups

<TOTAL BASE: 991>

86

8984

8183

899193

898888

8382

8789

868585

8786878687

83

-4

-3-5

-6-4-4

-1-5

-5-3-2

-5-7

-5-4-2

-4-6

-2-3-4

-6-3-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Value for money in subgroups

BEST 2007

60 BEST Survey 2007

Copenhagen Value for money - Subgroups

35

3336

2424

3755

71

3841

3329

22

3631

3431

40

3725

4535

3032

-39

-40-39

-52-50

-33-21

-17

-40-32

-40-43

-57

-35-52

-42-42

-33

-34-39

-34-41

-43-40

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

61 BEST Survey 2007

Copenhagen PT gives good value for money - Subgroups

<TOTAL BASE: 979>

39

3940

2528

4462

78

4445

3736

25

423839

3444

4430

4939

3237

-29

-29-30

-39-38

-24-14

-10

-28-24

-30-31

-47

-23-45

-31-33

-26

-27-32

-25-30

-33-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

62 BEST Survey 2007

Copenhagen PT fares are reasonable - Subgroups

<TOTAL BASE: 986>

30

2732

2420

3149

64

3238

2922

19

3124

2828

35

3120

4031

2827

-50

-52-47

-64-61

-42-29

-24

-51-40

-50-54

-66

-47-60

-52-52

-41

-42-46

-42-52-53-52

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Loyalty in subgroups

BEST 2007

64 BEST Survey 2007

Copenhagen Loyalty - Subgroups

49

5047

5641

4762

69

6560

4929

21

584848

4141

4754

585253

43

-23

-25-22

-10-28

-25-18-19

-9-10

-21-46

-52

-16-30

-23-28-28

-21-19

-13-24-24

-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt

TrainMetro, train

BusBus, train




Gender

Age

PT travel frequency

Geography

PT modes used

Copenhagen 2007

Background information

BEST 2007

66 BEST Survey 2007

Travel frequency in subgroups – Copenhagen 2007

24

19

24

45

17

21

17

15

20

15

44

18

14

23

26

25

36

22

20

34

35

19

30

37

31

36

23

20

26

14

28

22

19

20

24

29

18

20

22

24

27

21

3

26

30

25

17

29

21

1

24

23

6

8

4

2

7

7

6

12

7

5

1

7

5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily



Less than monthly

Never

BEST 2007

67 BEST Survey 2007

Life situation in subgroups – Copenhagen 2007

56

61

46

11

77

66

7

1

49

39

56

65

64

8

4

15

3

11

14

4

3

7

11

12

8

8

12

13

11

75

7

1

24

17

9

2

20

19

24

15

88

95

18

26

19

21

23

4

4

4

11

4

4

1

3

6

4

4

3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

Results 2007 – other available reports

at best2005.net

BEST SURVEY 2007 Report Copenhagen 2007. BEST 2007 BEST Survey 2007 2 Contents About the survey...

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Transcript of BEST SURVEY 2007 Report Copenhagen 2007. BEST 2007 BEST Survey 2007 2 Contents About the survey...