BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

65
BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city

Transcript of BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Page 1: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST SURVEY 2007

Extra report 2007

Based on 600 interviews in Vienna city

Page 2: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

2 BEST Survey 2007

Contents

About the survey

Participants

Sample

Method

How to read the graphs

Overall results

Quality dimension indexes, individual questions

Satisfaction and impact

Appendix

Quality dimensions and indexes for subgroups

Background information

Page 3: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

3 BEST Survey 2007

About the survey

The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)

For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.

Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.

The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.

In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.

Response rate

Stockholm 64 %

Oslo 28 %

Helsinki 32 %

Copenhagen 40 %

Vienna 54 %

Berlin 33 %

Prague 31 %

Page 4: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

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How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

Page 5: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Results 2007

Page 6: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

6 BEST Survey 2007

Vienna cityIndices 2007

-4

-9

-9

-34

-6

-4

-9

-4

-20

-4

83

75

73

48

72

88

69

87

58

84

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

83 80 79 81 85

75 74 71 72 76

73 69 73 73 72

48 58 60 62 61

72 69 63 66 67

88 82 81 83 86

69 65 65 65 70

87 85 84 83 83

58 54 49 49 45

84 83 83 79 86

Page 7: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Quality dimensions

Page 8: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

8 BEST Survey 2007

-9

-5

-14

-5

-12

-5

-8

-14

-12

75

83

68

89

63

91

80

60

68

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures

Hardly/Don't agree at all Partially/Fully agree

Vienna city Traffic supply

2007 2006 2005 2004 2003

75 74 71 72 76

83 81 81 80 83

68 65 61 62 68

89 89 88 86 91

63 63 58 59 64

91 92 90 92 91

80 76 71 75 80

60 60 54 60 64

68 62 59 64 66

Page 9: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

9 BEST Survey 2007

Vienna cityInformation

-34

-11

-17

-72

48

69

65

10

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

48 58 60 62 61

69 62 62 64 61

65 55 59 59 61

10 - - - -

Page 10: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

10 BEST Survey 2007

Vienna city Staff behaviour

-6

-4

-8

72

74

71

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

72 69 63 66 67

74 74 65 70 68

71 64 61 62 66

Page 11: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

11 BEST Survey 2007

Vienna city Security and safety

-4

-5

-5

-3

88

84

87

92

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

88 82 81 83 86

84 76 76 76 80

87 78 80 82 86

92 91 87 92 92

Page 12: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

12 BEST Survey 2007

Vienna city Comfort

-9

-6

-5

-7

-16

-10

69

75

75

73

55

67

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

69 65 65 65 70

75 69 67 71 72

75 75 73 74 80

73 66 72 72 72

55 47 53 52 58

67 67 60 58 67

Page 13: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

13 BEST Survey 2007

-4

-10

-2

-1

87

74

92

94

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society

Hardly/Don't agree at all Partially/Fully agree

Vienna city Social Image

2007 2006 2005 2004 2003

87 85 84 83 83

74 68 65 64 64

92 94 90 91 92

94 92 95 94 93

Page 14: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

14 BEST Survey 2007

Vienna city Value for money

-20

-17

-22

58

61

54

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable

Hardly/Don't agree at all Partially/Fully agree

2007 2006 2005 2004 2003

58 54 49 49 45

61 56 53 53 48

54 53 45 44 43

Page 15: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Appendix

Page 16: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Citizen satisfaction in subgroups

Page 17: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

17 BEST Survey 2007

Vienna CITIZEN SATISFACTION - Subgroups

83

8284

83

80

8684

94

86

9179

65

23

8087

82

-4

-6-3

-6

-6

-3-2

-3

-4-6

-8

-20

-3

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 18: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Traffic supply in subgroups

Page 19: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

19 BEST Survey 2007

Vienna city Traffic supply - subgroups

75

7576

75

72

7680

81

79

7969

61

47

8376

75

-9

-9-9

-9

-10

-9-7

-7

-8

-6-13

-17

-11

-5-10

-9

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 20: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

20 BEST Survey 2007

Vienna city Good for work/school trips - subgroups

83

8383

91

77

8483

87

91

9069

54

50

10081

83

-5

-4-7

-3

-7

-4-4

-6

-1

-3-14

-15

-18

-4

-6

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 21: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

21 BEST Survey 2007

Vienna city PT is good for leisure trips - subgroups

68

6572

71

60

6877

86

76

7163

39

42

7969

68

-14

-14-14

-6

-18

-17-11

-4

-8

-13-21

-31

-18

-5-15

-14

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 22: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

22 BEST Survey 2007

Vienna city PT is good for trips in the city centre - subgroups

89

8891

86

88

9190

90

87

9393

84

60

7481

92

-5

-5-4

-6

-6

-3-1

-8

-6

-3-1

-7

-8

-11-12

-2

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 23: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

23 BEST Survey 2007

Vienna city PT is good for trips outside the city centre - subgroups

63

5968

63

58

6369

81

68

7248

43

42

9569

61

-12

-13-11

-10

-14

-12-11

-3

-9

-5-20

-30

-5-10

-13

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 24: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

24 BEST Survey 2007

Vienna city Nearest stop is close to where I live - subgroups

91

8893

91

91

8993

88

93

9189

86

74

10093

90

-5

-6-3

-5

-6-4

-8

-3

-4-6

-10

-6

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 25: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

25 BEST Survey 2007

Vienna city Travel time on PT is reasonable - subgroups

80

8179

75

76

8286

87

84

8470

72

45

7383

79

-8

-8-7

-13

-8

-6-5

-3

-6

-7-10

-11

-19

-6

-8

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 26: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

26 BEST Survey 2007

Vienna city I am satisfied with the number of departures - subgroups

60

6555

59

59

6068

57

63

6356

53

15

8059

60

-14

-13-14

-21

-12

-15-11

-9

-16

-8-22

-13

-9

-18

-13

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 27: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

27 BEST Survey 2007

Vienna city Waiting time is short at transfers - subgroups

68

7165

65

67

6676

75

72

6963

58

42

6975

66

-12

-10-14

-16

-10

-12-11

-11

-11

-9-13

-19

-23

-16-9

-12

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 28: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Reliability in subgroups

Page 29: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

29 BEST Survey 2007

Vienna city Reliability - subgroups

73

7273

64

71

7579

78

69

7774

67

72

10069

73

-9

-8-10

-12

-9

-10-4

-7

-12

-7-8

-8

0

0-14

-7

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 30: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Information in subgroups

Page 31: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

31 BEST Survey 2007

Vienna city Information - subgroups

48

4848

50

50

4545

51

52

4644

44

50

2749

48

-34

-34-33

-31

-33

-34-35

-37

-33

-31-36

-38

-26

-38-33

-34

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 32: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

32 BEST Survey 2007

Vienna city It is easy to get the information needed when planning a trip - subgroups

69

6969

74

73

6364

73

77

6563

55

88

4369

69

-11

-11-11

-6

-9

-17-10

-8

-8

-6-18

-25

-8

-11-10

-11

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 33: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

33 BEST Survey 2007

Vienna city Information is good when traffic problems occur - subgroups

65

6763

65

67

6264

72

67

6563

63

55

2765

66

-17

-16-18

-14

-18

-17-15

-19

-18

-14-20

-15

-26

-33-18

-16

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 34: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

34 BEST Survey 2007

Vienna city Information is good in stops and terminals - subgroups

10

1011

12

11

107

10

12

87

15

1113

9

-72

-74-70

-71

-71

-68-79

-72

-73-69

-71

-49

-69-71

-72

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 35: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Staff behavior in subgroups

Page 36: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

36 BEST Survey 2007

Vienna city Staff behaviour - subgroups

72

7470

79

70

6973

83

75

7468

66

31

6472

72

-6

-5-8

-4

-6

-9-5

-3

-5

-7-5

-10

-12

-8-10

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 37: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

37 BEST Survey 2007

Vienna city Staff answers my questions correctly - subgroups

74

7573

79

73

7271

83

77

7471

69

31

5474

74

-4

-2-6

-4

-6-4

-3

-5-3

-8

-6

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 38: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

38 BEST Survey 2007

Vienna city Staff behaves nicely and correctly - subgroups

71

7467

79

67

6775

83

74

7366

63

31

7371

70

-8

-8-9

-8

-7

-12-5

-5

-7

-10-6

-11

-23

-16-13

-7

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 39: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Security and safety in subgroups

Page 40: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

40 BEST Survey 2007

Vienna city Security and safety - subgroups

88

9086

92

87

8786

89

91

8985

79

63

8992

86

-4

-3-5

-2

-4

-4-7

-4

-3

-3-3

-9

-25

-2-2

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 41: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

41 BEST Survey 2007

Vienna city I feel secure at stations and bus stops - subgroups

84

8781

92

85

8280

84

89

8682

67

77

9591

82

-5

-3-7

-3

-3

-6-9

-7

-4

-4-4

-11

-18

-5-4

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 42: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

42 BEST Survey 2007

Vienna city I feel secure on board busses and trains - subgroups

87

9085

95

88

8484

86

91

8983

80

55

7294

86

-5

-3-7

-3

-5

-3-8

-6

-4

-3-1

-12

-18

-1

-6

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 43: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

43 BEST Survey 2007

Vienna city I am not afraid of traffic accidents when using PT - subgroups

92

9292

90

89

9394

99

93

9390

90

55

10091

92

-3

-2-3

-4

-3-3

-1

-2-3

-5

-40

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 44: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Comfort in subgroups

Page 45: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

45 BEST Survey 2007

Vienna city Comfort - subgroups

69

6969

74

64

6775

80

72

6571

65

49

7170

69

-9

-9-8

-8

-9

-10-8

-5

-9

-8-6

-9

-28

-17-9

-8

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 46: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

46 BEST Survey 2007

Vienna city PT travel is comfortable - subgroups

75

7376

83

66

7781

83

79

7275

69

46

7675

75

-6

-8-5

-10

-7

-6-5

-2

-6

-5-5

-8

-54

-11-6

-7

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 47: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

47 BEST Survey 2007

Vienna city Transfers are easy - subgroups

75

7574

75

72

7481

73

82

7169

69

40

7679

73

-5

-4-6

-5

-7-7

-7

-4

-6-4

-6

-25

-15-5

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 48: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

48 BEST Survey 2007

Vienna city Busses and trains are modern - subgroups

73

7671

80

69

7280

80

76

6779

77

54

7273

74

-7

-7-6

-10

-7

-6-8

-4

-10

-5-1

-10

-11-12

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 49: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

49 BEST Survey 2007

Vienna city Busses and trains are clean - subgroups

55

5356

58

55

4856

75

59

5061

43

58

5758

53

-16

-16-16

-17

-11

-22-14

-5

-18

-15-11

-11

-31

-34-13

-16

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 50: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

50 BEST Survey 2007

Vienna city I normally get a seat when travel with PT - subgroups

67

6569

74

59

6676

87

66

6869

68

45

7464

68

-10

-11-9

-3

-15

-9-7

-4

-10

-9-10

-12

-28

-17-10

-9

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 51: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Social image in subgroups

Page 52: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

52 BEST Survey 2007

Vienna city Social image - subgroups

87

8787

88

86

8885

88

90

8886

77

83

9787

87

-4

-5-3

-4

-5

-3-4

-3

-3

-3-6

-9

0

-3-5

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 53: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

53 BEST Survey 2007

Vienna city More people will travel with PT in the future - subgroups

74

7574

80

73

7570

75

83

7371

53

58

9073

74

-10

-11-8

-12

-11

-8-11

-8

-8-14

-19

-10-9

-10

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 54: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

54 BEST Survey 2007

Vienna city PT is good for the environment - subgroups

92

9392

95

89

9691

90

93

9391

87

95

10091

92

-2

-2-2

-4

-1

-9

-2

-1-4

-5

-4

-2

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 55: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

55 BEST Survey 2007

Vienna city PT is beneficial to society - subgroups

94

9394

90

96

9195

99

93

9694

88

95

10097

92

-1

-1

-1-1

-1

-3

-1

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 56: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Value for money in subgroups

Page 57: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

57 BEST Survey 2007

Vienna city Value for money - subgroups

58

5857

65

50

5468

78

64

5848

41

64

5955

58

-20

-18-22

-17

-23

-24-10

-9

-17

-17-26

-27

-20

-31-25

-18

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 58: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

58 BEST Survey 2007

Vienna city PT gives good value for money - subgroups

61

6061

71

55

5768

78

70

6151

40

64

6161

61

-17

-16-19

-11

-20

-22-10

-8

-14

-16-22

-26

-20

-28-22

-16

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 59: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

59 BEST Survey 2007

Vienna city PT fares are reasonable - subgroups

54

5652

60

45

5269

78

59

5646

42

64

5649

56

-22

-19-25

-22

-25

-25-10

-10

-20

-18-29

-28

-20

-33-27

-20

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 60: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Loyalty in subgroups

Page 61: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

61 BEST Survey 2007

Vienna city Loyalty - subgroups

84

8384

84

78

8592

92

89

8973

69

50

10086

83

-4

-3-4

-3

-7

-2-1

-3

-2

-3-6

-9

-18

0-4

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthlyNever

Zentrum

Innere Bezirke

Außere Bezirke

Partially/Fully agree

Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

Page 62: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Vienna city 2007

Background information

Page 63: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

63 BEST Survey 2007

Public transport travel frequency – Vienna city 2007

42

44

37

68

39

32

35

36

34

41

91

28

31

29

25

38

15

31

37

33

34

29

29

9

41

50

15

19

13

14

15

18

20

10

22

10

17

13

12

11

11

3

13

12

12

12

13

17

12

5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily

A few times per week

A few times per month

Less than monthly

Never

Page 64: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

BEST 2007

64 BEST Survey 2007

Life situation – Vienna city 2007

43

60

28

37

65

52

2

38

42

61

52

59

10

2

20

16

14

1

10

10

6

16

15

10

19

6

63

9

2

28

4

31

17

37

28

96

98

19

35

29

29

26

6

2

9

9

7

1

4

9

4

3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

Page 65: BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.

Results 2007 – other available reports

at best2005.net