PAUL M. MURPHY Senior Counsel Bechtel Power Corporation Vienna, Austria November 8, 2007
BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.
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Transcript of BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.
BEST SURVEY 2007
Extra report 2007
Based on 600 interviews in Vienna city
BEST 2007
2 BEST Survey 2007
Contents
About the survey
Participants
Sample
Method
How to read the graphs
Overall results
Quality dimension indexes, individual questions
Satisfaction and impact
Appendix
Quality dimensions and indexes for subgroups
Background information
BEST 2007
3 BEST Survey 2007
About the survey
The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)
For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.
Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.
The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.
In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.
Response rate
Stockholm 64 %
Oslo 28 %
Helsinki 32 %
Copenhagen 40 %
Vienna 54 %
Berlin 33 %
Prague 31 %
BEST 2007
4 BEST Survey 2007
How to read the graphs
Breakdown
<TOTAL BASE: NNN>
58
55
61
75
50
52
77
77
65
75
54
28
30
-12
-12
-12
-6
-14
-14
-9
-6
-12
-6
-12
-20
-28
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Index
<TOTAL BASE: NNN>
-21
-29
-27
-8
-32
-8
-17
-22
-27
55
47
50
72
30
83
63
40
47
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the city centre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number of departures
Hardly/Don't agree at all Partially/Fully agree
The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.
The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.
Results 2007
BEST 2007
6 BEST Survey 2007
Vienna cityIndices 2007
-4
-9
-9
-34
-6
-4
-9
-4
-20
-4
83
75
73
48
72
88
69
87
58
84
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
83 80 79 81 85
75 74 71 72 76
73 69 73 73 72
48 58 60 62 61
72 69 63 66 67
88 82 81 83 86
69 65 65 65 70
87 85 84 83 83
58 54 49 49 45
84 83 83 79 86
Vienna city 2007
Quality dimensions
BEST 2007
8 BEST Survey 2007
-9
-5
-14
-5
-12
-5
-8
-14
-12
75
83
68
89
63
91
80
60
68
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the citycentre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number ofdepartures
Hardly/Don't agree at all Partially/Fully agree
Vienna city Traffic supply
2007 2006 2005 2004 2003
75 74 71 72 76
83 81 81 80 83
68 65 61 62 68
89 89 88 86 91
63 63 58 59 64
91 92 90 92 91
80 76 71 75 80
60 60 54 60 64
68 62 59 64 66
BEST 2007
9 BEST Survey 2007
Vienna cityInformation
-34
-11
-17
-72
48
69
65
10
INFORMATION
It is easy to get the information neededwhen planning a trip
Information is good when trafficproblems occure
Information is good in stops andterminals
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
48 58 60 62 61
69 62 62 64 61
65 55 59 59 61
10 - - - -
BEST 2007
10 BEST Survey 2007
Vienna city Staff behaviour
-6
-4
-8
72
74
71
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
72 69 63 66 67
74 74 65 70 68
71 64 61 62 66
BEST 2007
11 BEST Survey 2007
Vienna city Security and safety
-4
-5
-5
-3
88
84
87
92
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents whenusing PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
88 82 81 83 86
84 76 76 76 80
87 78 80 82 86
92 91 87 92 92
BEST 2007
12 BEST Survey 2007
Vienna city Comfort
-9
-6
-5
-7
-16
-10
69
75
75
73
55
67
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
69 65 65 65 70
75 69 67 71 72
75 75 73 74 80
73 66 72 72 72
55 47 53 52 58
67 67 60 58 67
BEST 2007
13 BEST Survey 2007
-4
-10
-2
-1
87
74
92
94
SOCIAL IMAGE
More people will travel with PT in thefuture
PT is good for the environment
PT is beneficial to society
Hardly/Don't agree at all Partially/Fully agree
Vienna city Social Image
2007 2006 2005 2004 2003
87 85 84 83 83
74 68 65 64 64
92 94 90 91 92
94 92 95 94 93
BEST 2007
14 BEST Survey 2007
Vienna city Value for money
-20
-17
-22
58
61
54
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
58 54 49 49 45
61 56 53 53 48
54 53 45 44 43
Vienna city 2007
Appendix
Vienna city 2007
Citizen satisfaction in subgroups
BEST 2007
17 BEST Survey 2007
Vienna CITIZEN SATISFACTION - Subgroups
83
8284
83
80
8684
94
86
9179
65
23
8087
82
-4
-6-3
-6
-6
-3-2
-3
-4-6
-8
-20
-3
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Traffic supply in subgroups
BEST 2007
19 BEST Survey 2007
Vienna city Traffic supply - subgroups
75
7576
75
72
7680
81
79
7969
61
47
8376
75
-9
-9-9
-9
-10
-9-7
-7
-8
-6-13
-17
-11
-5-10
-9
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
20 BEST Survey 2007
Vienna city Good for work/school trips - subgroups
83
8383
91
77
8483
87
91
9069
54
50
10081
83
-5
-4-7
-3
-7
-4-4
-6
-1
-3-14
-15
-18
-4
-6
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
21 BEST Survey 2007
Vienna city PT is good for leisure trips - subgroups
68
6572
71
60
6877
86
76
7163
39
42
7969
68
-14
-14-14
-6
-18
-17-11
-4
-8
-13-21
-31
-18
-5-15
-14
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
22 BEST Survey 2007
Vienna city PT is good for trips in the city centre - subgroups
89
8891
86
88
9190
90
87
9393
84
60
7481
92
-5
-5-4
-6
-6
-3-1
-8
-6
-3-1
-7
-8
-11-12
-2
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
23 BEST Survey 2007
Vienna city PT is good for trips outside the city centre - subgroups
63
5968
63
58
6369
81
68
7248
43
42
9569
61
-12
-13-11
-10
-14
-12-11
-3
-9
-5-20
-30
-5-10
-13
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
24 BEST Survey 2007
Vienna city Nearest stop is close to where I live - subgroups
91
8893
91
91
8993
88
93
9189
86
74
10093
90
-5
-6-3
-5
-6-4
-8
-3
-4-6
-10
-6
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
25 BEST Survey 2007
Vienna city Travel time on PT is reasonable - subgroups
80
8179
75
76
8286
87
84
8470
72
45
7383
79
-8
-8-7
-13
-8
-6-5
-3
-6
-7-10
-11
-19
-6
-8
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
26 BEST Survey 2007
Vienna city I am satisfied with the number of departures - subgroups
60
6555
59
59
6068
57
63
6356
53
15
8059
60
-14
-13-14
-21
-12
-15-11
-9
-16
-8-22
-13
-9
-18
-13
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
27 BEST Survey 2007
Vienna city Waiting time is short at transfers - subgroups
68
7165
65
67
6676
75
72
6963
58
42
6975
66
-12
-10-14
-16
-10
-12-11
-11
-11
-9-13
-19
-23
-16-9
-12
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Reliability in subgroups
BEST 2007
29 BEST Survey 2007
Vienna city Reliability - subgroups
73
7273
64
71
7579
78
69
7774
67
72
10069
73
-9
-8-10
-12
-9
-10-4
-7
-12
-7-8
-8
0
0-14
-7
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Information in subgroups
BEST 2007
31 BEST Survey 2007
Vienna city Information - subgroups
48
4848
50
50
4545
51
52
4644
44
50
2749
48
-34
-34-33
-31
-33
-34-35
-37
-33
-31-36
-38
-26
-38-33
-34
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
32 BEST Survey 2007
Vienna city It is easy to get the information needed when planning a trip - subgroups
69
6969
74
73
6364
73
77
6563
55
88
4369
69
-11
-11-11
-6
-9
-17-10
-8
-8
-6-18
-25
-8
-11-10
-11
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
33 BEST Survey 2007
Vienna city Information is good when traffic problems occur - subgroups
65
6763
65
67
6264
72
67
6563
63
55
2765
66
-17
-16-18
-14
-18
-17-15
-19
-18
-14-20
-15
-26
-33-18
-16
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
34 BEST Survey 2007
Vienna city Information is good in stops and terminals - subgroups
10
1011
12
11
107
10
12
87
15
1113
9
-72
-74-70
-71
-71
-68-79
-72
-73-69
-71
-49
-69-71
-72
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Staff behavior in subgroups
BEST 2007
36 BEST Survey 2007
Vienna city Staff behaviour - subgroups
72
7470
79
70
6973
83
75
7468
66
31
6472
72
-6
-5-8
-4
-6
-9-5
-3
-5
-7-5
-10
-12
-8-10
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
37 BEST Survey 2007
Vienna city Staff answers my questions correctly - subgroups
74
7573
79
73
7271
83
77
7471
69
31
5474
74
-4
-2-6
-4
-6-4
-3
-5-3
-8
-6
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
38 BEST Survey 2007
Vienna city Staff behaves nicely and correctly - subgroups
71
7467
79
67
6775
83
74
7366
63
31
7371
70
-8
-8-9
-8
-7
-12-5
-5
-7
-10-6
-11
-23
-16-13
-7
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Security and safety in subgroups
BEST 2007
40 BEST Survey 2007
Vienna city Security and safety - subgroups
88
9086
92
87
8786
89
91
8985
79
63
8992
86
-4
-3-5
-2
-4
-4-7
-4
-3
-3-3
-9
-25
-2-2
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
41 BEST Survey 2007
Vienna city I feel secure at stations and bus stops - subgroups
84
8781
92
85
8280
84
89
8682
67
77
9591
82
-5
-3-7
-3
-3
-6-9
-7
-4
-4-4
-11
-18
-5-4
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
42 BEST Survey 2007
Vienna city I feel secure on board busses and trains - subgroups
87
9085
95
88
8484
86
91
8983
80
55
7294
86
-5
-3-7
-3
-5
-3-8
-6
-4
-3-1
-12
-18
-1
-6
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
43 BEST Survey 2007
Vienna city I am not afraid of traffic accidents when using PT - subgroups
92
9292
90
89
9394
99
93
9390
90
55
10091
92
-3
-2-3
-4
-3-3
-1
-2-3
-5
-40
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Comfort in subgroups
BEST 2007
45 BEST Survey 2007
Vienna city Comfort - subgroups
69
6969
74
64
6775
80
72
6571
65
49
7170
69
-9
-9-8
-8
-9
-10-8
-5
-9
-8-6
-9
-28
-17-9
-8
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
46 BEST Survey 2007
Vienna city PT travel is comfortable - subgroups
75
7376
83
66
7781
83
79
7275
69
46
7675
75
-6
-8-5
-10
-7
-6-5
-2
-6
-5-5
-8
-54
-11-6
-7
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
47 BEST Survey 2007
Vienna city Transfers are easy - subgroups
75
7574
75
72
7481
73
82
7169
69
40
7679
73
-5
-4-6
-5
-7-7
-7
-4
-6-4
-6
-25
-15-5
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
48 BEST Survey 2007
Vienna city Busses and trains are modern - subgroups
73
7671
80
69
7280
80
76
6779
77
54
7273
74
-7
-7-6
-10
-7
-6-8
-4
-10
-5-1
-10
-11-12
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
49 BEST Survey 2007
Vienna city Busses and trains are clean - subgroups
55
5356
58
55
4856
75
59
5061
43
58
5758
53
-16
-16-16
-17
-11
-22-14
-5
-18
-15-11
-11
-31
-34-13
-16
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
50 BEST Survey 2007
Vienna city I normally get a seat when travel with PT - subgroups
67
6569
74
59
6676
87
66
6869
68
45
7464
68
-10
-11-9
-3
-15
-9-7
-4
-10
-9-10
-12
-28
-17-10
-9
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Social image in subgroups
BEST 2007
52 BEST Survey 2007
Vienna city Social image - subgroups
87
8787
88
86
8885
88
90
8886
77
83
9787
87
-4
-5-3
-4
-5
-3-4
-3
-3
-3-6
-9
0
-3-5
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
53 BEST Survey 2007
Vienna city More people will travel with PT in the future - subgroups
74
7574
80
73
7570
75
83
7371
53
58
9073
74
-10
-11-8
-12
-11
-8-11
-8
-8-14
-19
-10-9
-10
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
54 BEST Survey 2007
Vienna city PT is good for the environment - subgroups
92
9392
95
89
9691
90
93
9391
87
95
10091
92
-2
-2-2
-4
-1
-9
-2
-1-4
-5
-4
-2
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
55 BEST Survey 2007
Vienna city PT is beneficial to society - subgroups
94
9394
90
96
9195
99
93
9694
88
95
10097
92
-1
-1
-1-1
-1
-3
-1
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Value for money in subgroups
BEST 2007
57 BEST Survey 2007
Vienna city Value for money - subgroups
58
5857
65
50
5468
78
64
5848
41
64
5955
58
-20
-18-22
-17
-23
-24-10
-9
-17
-17-26
-27
-20
-31-25
-18
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
58 BEST Survey 2007
Vienna city PT gives good value for money - subgroups
61
6061
71
55
5768
78
70
6151
40
64
6161
61
-17
-16-19
-11
-20
-22-10
-8
-14
-16-22
-26
-20
-28-22
-16
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
BEST 2007
59 BEST Survey 2007
Vienna city PT fares are reasonable - subgroups
54
5652
60
45
5269
78
59
5646
42
64
5649
56
-22
-19-25
-22
-25
-25-10
-10
-20
-18-29
-28
-20
-33-27
-20
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Loyalty in subgroups
BEST 2007
61 BEST Survey 2007
Vienna city Loyalty - subgroups
84
8384
84
78
8592
92
89
8973
69
50
10086
83
-4
-3-4
-3
-7
-2-1
-3
-2
-3-6
-9
-18
0-4
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthlyNever
Zentrum
Innere Bezirke
Außere Bezirke
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
Vienna city 2007
Background information
BEST 2007
63 BEST Survey 2007
Public transport travel frequency – Vienna city 2007
42
44
37
68
39
32
35
36
34
41
91
28
31
29
25
38
15
31
37
33
34
29
29
9
41
50
15
19
13
14
15
18
20
10
22
10
17
13
12
11
11
3
13
12
12
12
13
17
12
5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2007
64 BEST Survey 2007
Life situation – Vienna city 2007
43
60
28
37
65
52
2
38
42
61
52
59
10
2
20
16
14
1
10
10
6
16
15
10
19
6
63
9
2
28
4
31
17
37
28
96
98
19
35
29
29
26
6
2
9
9
7
1
4
9
4
3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Working, fulltime
Working part time
Student
Retired
Others
Results 2007 – other available reports
at best2005.net