Best Practices for Documenting and Managing your Public Safety Systems and Applications

MCP Continuing Education SeriesNovember 2 at 2 PM ET

BEST PRACTICES FOR DOCUMENTING AND MANAGING YOUR PUBLIC SAFETY SYSTEMS AND APPLICATIONS

Your Life Safety Mission Is Our PassionPublic Safety Communication Consultants


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AgendaGeneral Housekeeping & Introductions

Industry Changes and Challenges

Best Practices for Infrastructure Inventory and Documentation

Technical Overview: Dynamic Documentation & Asset Management

Q&A session

Importance of Accurate Documentation & Information



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All participants are mutedUse the chat function to ask a questionWe will address all questions at the end of the presentationLive tweeting using #PSAPdocumentationWebinar recording will be sent via emailGeneral Housekeeping3


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Introduction:

Meet todays presentersDAVID S. JONESVice President Managed Services Mission Critical PartnersMARK PERKINSDirector of Business DevelopmentLifecycle Management ServicesMission Critical PartnersMICHAEL REINERT, PhDSr. Director, Technology & DeliveryLifecycle Management ServicesMission Critical Partners



Morgan4

Todays law enforcement, fire/rescue and emergency medical services (EMS) and 9-1-1 agencies have numerous communications systems, networks and applications that play a critical role in supporting their life-safety mission. Management and support of these solutions has become increasingly challenging:

Bandwidth of public safety IT staffRapid advancement, growth, and migration of IP based solutionsIncreased requirement for solution and environment integrationIncreased complexity of vendor contract managementVendors support perspective is very limited and myopicIncreased concerns with cyber security

5Industry Changes and Challenges



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Yesterday vs. TodayYesterday (Ahh, the Good Old Days)Individual standalone systemsSimple technologyLow networking dependencyFew vendor relationships

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Yesterday vs. Today7LMRRMS & CADGISAVLCPEALPR

ANI/ALI

Network



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Yesterday vs. TodayDigital, IP-based solutionsHigh demand for integrationHigh networking dependency8

Multi-vendor support requirementsHigh carrier dependencyToday



Industry Changes and ChallengesDigital land mobile radio (LMR)9-1-1 telephony/customer premise equipment (CPE)Call logging/recordingRecords management systems (RMS)Computer-aided dispatch (CAD)Geographic information systems (GIS/mapping) Automatic vehicle location (AVL)Automatic number identification (ANI)9Sample of support and integration requirements of public safety IT staffAutomatic location identification (ALI)Automatic license plate reader (ALPR)Core network connectivity and devices (Routers, Switches, Servers)Peripherals and end systems (Desktops, IP Phones, Vehicular Devices)Other carrier-based connectivity (ESInet, Backhaul, Last Mile)



Importance of Infrastructure Inventory Data and Documentation10

Core to network management.Change managementIncident managementProblem managementSecurity management

Often required by state and other governing entities.Critical for network support and expansion financial management.Data and Documentation Required for CJIS and other certifications.



Key Questions Every Network Manager Should be AskingDo I have As Built drawings from a recent project that are no longer accurate?Do I have pending expansion, moves, or upgrade projects that will require current inventory data and drawings?Do I properly assess changes to my network for risk, etc. before implementing them? Would accurate inventory data reduce risk with network changes?Am I certain that all components of my entire network are supported properly?Am I comfortable that my network is not exposed to cyber security threats?11



Network Management Best Practices for Infrastructure Inventory and Documentation12

Why is establishing, and maintaining, infrastructure inventory data and diagrams so elusive?Establishing infrastructure inventory data and producing drawings is often approached as a one-time project.Manual inventory of PSAP computer roomManual construction of drawingsStaff bandwidth constraintsRefresh of data viewed as another costly, time consuming project


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Leverage available technology for network management.Establish initial inventory via IP scan/discovery.Configure network to maximize technology value.SNMP, SSH, Telnet, etcNetwork Management Best Practices for Infrastructure Inventory and DocumentationValidate data via a sample audit. Manually insert items into the inventory as needed. Manage as a database, not a static spreadsheet.



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Network Management Best Practices for Infrastructure Inventory and Documentation

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Establish a defined set of diagrams.Auto generate initial drawings from asset database. Drawings are updated as database is updated. Modify as needed. Export to visio for PDF and printing.



Network Management Best Practices for Infrastructure Inventory and Documentation15

Manage refresh of established database and drawings as a matter of ongoing process.

Establish a cadence for data refresh.Quarterly, monthly, on demandLeverage IP scan to update asset database.Manage manual items as needed within database.Validate data.Refresh drawings from updated database.Do not re-invent drawingsExport to visio for PDF and printingLeverage before and after views for change management.



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16Dynamic documentation and asset management services from Mission Critical Partners



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Outputs of MCPs DDAAM Service

MCPs Dynamic Documentation and asset management service includes:Assistance in preparation of the networkNetwork diagramsAsset reportsUpdated on a customer determined schedule

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Sample DDAAM Output Details18

Logical Drawings

Physical Drawings

Asset ReportsWhat You Can Expect from DDAAM



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Logical Drawings

Physical Drawings

Asset ReportsWhat You Need to Get From DDAAM?



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20Logical Drawings

Physical Drawings

Asset Reports

What You Need to Get From DDAAM?



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How Does MCPs DDAAM Service Work?21MCP works with the client to:Prepare the network for discoveryExecute on discoveryAdd items to inventory manually as neededValidate inventory informationCreate network diagramsProduce asset inventory reportsMaintain data, drawing, report accuracy



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Map Creation22



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Map Details23



Map Output24



David S. JonesEmail: [email protected]

Mark PerkinsEmail: [email protected]

Michael ReinertEmail: [email protected]



Best Practices for Documenting and Managing your Public Safety Systems and Applications

Government & Nonprofit

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