Managing Change in Medical Practices
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Transcript of Managing Change in Medical Practices
By Kay Wakeham, May 31, 2015 2
How Do You Handle Change? I can’t get my team to
“buy-in” to change. I wish I knew how.
With change knowledge, I can lead my team by involving them in the initiative.
Why is it important?
Source: Center for Creative Leadership. (2011). Addressing the leadership gap in healthcare: what’s needed when it comes to leader talent.
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Key Leadership Competencies in Healthcare – What’s Needed?Top Five Leadership
Competencies: Leadership Effectiveness
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Definition of Change
Rothwell W.J, Stavros J.M, Sullivan RL., Sullivan A., “Practicing Organization Development: A Guide for Leading Change”.
Why Is Change So Hard?Roger’s Innovation Adoption Curve Model
Who are you innovators and early adopters?
Action Research Model
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Input Planning
•Preliminary diagnosis•Data gathering•Feedback of results•Action planning
TransformationAction
•Learning processes•Action planning•Action steps
OutputResults
•Changes in behavior•Data gathering for evaluation•Measurement
Moving Change
UnfreezeRefreeze
Assumes there is illness
Some Next Steps for You … Identify a need for change in your practice Call 210.492.2400 for a complimentary diagnosis Chose a change model (Action Research or AI) Plan your change initiative Implement your change initiative Follow steps for managing the change Measure and celebrate success! Questions?
About Wakeham & Associates We are Organization Development (OD) and Leadership Consultants What is OD?
An Organization Development practitioner is to an organization as “a physician is to a human body”.
The practitioner "diagnoses" (or discovers) the most important priorities to address in the organization, suggests a change-management plan, and then guides the organization through the necessary change.
Larger healthcare organizations are hiring OD expertise to create more effective organizations (i.e. Baylor Scott & White, CHRISTUS, and HCA)
We focus on small to mid-size organizations and augment larger ones Seven years’ experience in organization diagnoses, planning, implementation and
managing change (MBA degree and SHPHR certification) Completing a M.S. degree in Organization Development and Leadership
Resources For You May, N., Becker, D., Frankel, R., Haizlip, J. Harmon, R., Plews-Ogan,
M. (2011). Appreciative Inquiry in Healthcare: Positive Questions to Bring Out the Best.
Cassiday, B. (2013) Keep Your Staff Informed During ICD-10 Planning https://ehrintelligence.com/2013/01/15/bonnie-cassidy-keep-your-staff-informed-during-icd-10-planning/
Change Management in EHR Implementation. (2013). http://www.healthit.gov/sites/default/files/tools/nlc_changemanagementprimer.pdf
Healthcare Resolutions Services: ICD-10 Planning & Implementation Services.http://hcrs-inc.com/home/services/focus/ICD-10-implementation
Wolf J., Hanson H., Moir M.J. (2011.) Organization Development in Healthcare: A Guide for Leaders.