2

Best Analytics Project (Level I)Analytics Enabled Building Tune-Up

Jeff Jerome, BGECS WeekMay 24, 2017

3

Jeff Jerome

Manages BGE C&I Energy Efficiency - Retrocommissioning (RCx)

- Midstream Lighting

- Small Business

- Building Operator Training

Electrical engineering degree & MBA in marketing

Specializes in simplifying complex technology to increase customer adoption

4

Baltimore Gas & Electric (BGE)

The Nation’s Oldest Utility (1816)

Part of the Exelon family

~1.2M residential accounts

~122K C&I accounts

One of the first full Smart Meter deployments

5

EmPOWER MD

Legislated in 2008, Renewed in 2017

Requires 2% energy savings per year

One of the most aggressive EE programs in the US

6

BGE’s Retrocommissioning Program

Launched in 2010

Optimizes existing building systems efficiency

One most difficult program to understand

7

Large Customers = Success

Large Buildings- Universities, Hospitals

- Government Buildings

- Multistory Office Buildings

With Specialized Staff- Maintenance Engineers

- Energy Managers

- Energy Service Cos. (ESCO’s)

And Committed EE Budgets!

8

Smaller Customers = Challenge

Not on anyone’s radar

Too small for ESCO’s

Too Small for RCx Contractors

No budgets established

9

Who are these customers?

Not engineers or energy managers

Building owners, property managers

Often the CFO

Little technical knowledge

No established budget for energy efficiency

10

Brought-in Analytics for Customer Engagement

Partnered with First Fuel

To target customers with the highest propensity-to-act

To bring value to customers with Building Analytics reports

11

How Analytics Works

12

First We Identified High Potential Buildings

Note: Bubble Size represents Annual kWh Savings Potential for Consumption.

13

Then We Called Them

Told them we had a report on their building

30 page technical building analysis - An engineer’s dream- Building envelope response- Disaggregation/ KPI’s- Wet/dry bulb response- Occupied/unoccupied ratio- Extensive ESM List - Very detailed explanations- $ savings estimates

13

14

We Got Appointments!

Building engineers loved it!

They wanted to dive deeper

And debate specific numbers

And meet again

And again

And again

15

Decision Makers Reacted Differently

Building owners eye’s glazed over

Property managers posted on Facebook on their phones

Finance people pretended they had an emergency

We still weren’t closing jobs!

16

Duh, We Were Speaking The Wrong Language

What they needed to know

- How bad is the problem?

- What needs to be done?

- How much can I save?

- How much will it cost?

- What do I do next?

- How do I get my boss to approve?

17

Target the Right

Customers

Speak Their Language

Create Value

So We Redesigned RCx to be Customer Centric!

17

18

First We Changed the Name

Changed Retrocommissioning to Building Tune-Up (BT)!

Like a car, buildings get better mileage when tuned-up

19

Then We Simplified The Report

Graphics is the universal language

The analysis was reduced to 3 pages

3 - 6 pages of specific recommendations

Clear rationale for each recommendation

Savings clearly spelled out for each item

20

The Heat Map

24hr/365 day Usage

- Building startup

- Building shutdown

- Demand intensity for heating/cooling

21

Comparative Energy Usage

22

23

The Simple Report Caused Excitement

Customers were convinced they needed work and asked:

Q: What is next?

A: Get a full on-ground audit by a BT contractor

Q: Who do I call?

A: Choose anyone from our list of 70 contractors

Q: How much will it cost?

A: We don’t know

24

We Needed to Involve the Contractors

Businesses have trouble dealing with- Unknown costs

- Unknown contractors – low credibility

- Undefined work

- CFO’s have to approve everything

And contractors were still not selling to SMB’s- Didn’t know what businesses to approach

- Didn’t know if there was energy saving potential there

- No entre’ into businesses

- Did not want to incur the costs to “scope out” the project

25

Analytics Enabled Value to the Contractor

Let contractors use the report – increased credibility

Reports helped contractors scope the job and provide insight that saves them time

Enabled a Fixed $1,400 study cost for buildings <7500 Sq. Ft.

BGE pays 75% directly to the contractor

Customer pays $350 out-of-pocket

26

The Results were Overwhelming

The contractors were slammed- We needed more help

- We opened the program

When we presented the value proposition at trainings- Contractors lined-up to sign-up

27

Analytics Enabled BT - A Win-Win-Win Proposition

Better process for customers- Easier to understand

- Less expensive

- Quicker

- More energy savings

Better process for contractors- Better targeting

- More credibility through the reports

- Less expensive

More energy savings for BGE

28

Improving Customer

Interaction

Refining Customer Targeting

Creating Value for Trade

Allies

Delivering Results

28

60% of

customers we met complete project

application

49 million kWh in energy savings identified

Interest in 110 measuresworth 7,850,000 kWh

2x increase in

finished projects

30% of proactive

phone calls result in live meeting

Beyond the Status Quo: Creating Dual Value Options for Customers

and Utilities

Dora Nakafuji

CS Week

May 24, 2017

487 MW

29%

41%

39%

HAWAIIAN ELECTRIC41,568 Applications

1200 MW360+ MW

MAUI ELECTRIC9,320 Applications

180 MW75+ MW

HAWAII ELECTRIC LIGHT9,664 Applications

180 MW70+ MW

60,552 Applications

Tri-Company Totals

Hawaii is the first state in the US with a 100% RPS

31

Motivation: 100% State RPS

Our Current Condition

What’s Our New State?

Typical Hawaii

load profile –

Evening

Peaking

“Bessie the

Elephant”

“Meet Nessie”

32

Top Question: How are you going to get there?

Costs

Standards

Legacy Infrastructure

Reliability

Regulatory Construct

33

Orchestrating a Reliable Foundation = ABCs

Reliable Foundation Enabling Customer “Plug-n-Play”

Opportunity for diverse resources - 100% RPS

34

How to use data to inform planning and operations?

What enhancements are needed to use new data?

Yesterday is no longer a good

predictor for Today.

Awareness of Impacts

Total Load

Net Load

Total Agg. PV

35

36

Approach : Back to BasicsUnderstanding Changes in Net System Load Trend

37© 2013 Stem, Inc. Proprietary and Confidential

Back to Basics: Understanding Customer Energy Use -Load Shapes

Matter!!!

© 2013 Stem, Inc. Proprietary and Confidential37

Customers have unique energy use needs

Piloting a Portfolio of New Intelligence Offering Dual Value

Utility approved Blueline device attached to utility meter.

ConnectDER Meter Interconnect Stem Powerscope

Residential C&I

38

Integrating New Intelligence for Dual Value

Utility Visibility, Controls & Predictive Analytics in the SEAMS

Customer Access & Flexibility

39

Grid Response Pilot: Increasing Grid Visibility & Customer Choice Options

1 MW Grid Response Pilot with Customer-sited Distributed Storage

400 PowerscopeMonitoring Pilot Empowering Savings

Co-branding

showing utilities

can be at the

forefront of

innovation

40

Empowering Customer Savings and Grid Responsiveness

• Predicts customer energy usage 30 days in advance

• Customer configurable charging of on-site battery with PV or at cheaper TOU times

• Anticipates costly peak events and releases stored energy for demand management

• 24/7, on demand access to storage for smoothing out peaky loads and PV variability

• Lower cost aggregator model offering agility, scalability & controls

• Build confidence through use experience

DUAL VALUE for Customer & Grid

HOW IT WORKS – CUSTOMER BENEFITS HOW IT WORKS – GRID BENEFITS

“Flattening” of demand peaks for customer savings &

grid support

Customer-Sited Storage

41

New Visibility: Customer Can Manage Behavior & Use

Forecasted load for rest of the day

Mobile app view

42

Sense for Solar

Clear Day

Cloudy Day43

Streamline Process: Deployment & Commissioning

Aggregating the Power of Individual Customers

45

Demonstrated Customers Saving and Grid Reliability

Intelligent monitoring and a “right sized” battery system helped customer manage inadvertent demand peaks to successfully switch from P to J rate lowering their bills by tens of thousands a year.

46

Enrichment: Smart Power for Schools Empowering & Educating the Next Generation through Site Engagement & Energy Smarts (SEES) Initiative

47

Supporting educators “train the trainers” of our next generation

47

Engagement: Customer Tools

http://www.stem.com/heco-powerscope-tutorial/

Access code: stem101

Login & User training

48

Integration: Orchestrating the New Interactive Grid

Utility Operations & Control Center• Enhanced EMS• Analysis-based• Data-driven Controls• Bi-directional, cloud-based

CS device information

Internet

Wireless

49

UTILITY

Building Confidence in Grid Response from DER

Location

• Intelligent storage demonstrated response to drop in customer PV, maintaining level load at customer site through controlled discharge of PV.

• Provided grid response support during event (6.4kW at 12:14pm)

50

Aggregator Interface & Real-time Dispatch Testing

Dispatch Settings

Forecasted aggregated

fleet availability

Real-time Status, Availability & Controls

51

Grid Operations Tools to “See & Manage”

Source: Hawaiian Electric CompaniesSEAMS for SHINES Project

Resilient & Responsive Integration

Moving Beyond the Status Quo

Engage & Enable Partners

Creatively Communicate

Awareness of Needs

53

53