Berlitz International, Inc.Corporate Headquarters400 Alexander ParkPrinceton, NJ 08540-6306USA Tel: 800-457-7958 (U.S. only)

Tel.: 609-514-3136 (outside the U.S.)Fax: 609-750-3593Email: bsa@berlitz.comInternet address: www.berlitz.com

NORTH AMERICA

CanadaBrossardCalgary MississaugaMontreal Ottawa Quebec Toronto Vancouver

United States

ArizonaPhoenix

CaliforniaBeverly HillsCampbellCosta MesaOrangePasadenaSan DiegoSan FranciscoSanta MonicaTorranceWalnut CreekWoodland Hills

ColoradoDenver

ConnecticutStamfordWestportWest Hartford

FloridaBoca RatonCoral GablesFt. LauderdaleMiamiOrlando

GeorgiaAtlanta

IdahoBoise

IllinoisChicagoNorthbrookOak BrookSchaumburg

IndianaIndianapolis

MarylandBaltimoreRockville

MassachusettsBostonWellesley Hills

MichiganBingham Farms

MinnesotaMinneapolis

MissouriSt. Louis

New JerseyPrincetonRidgewoodSummit

New YorkGarden City New York CityRochester White Plains

North CarolinaCharlotteRaleigh

OhioAkron Cincinnati Cleveland

OregonPortland

PennsylvaniaPhiladelphia Pittsburgh Wayne

South CarolinaCharleston

Tennessee Memphis

Texas Austin Dallas Houston San Antonio

Virginia Tysons Corner

Washington Bellevue

Washington, D.C.

Wisconsin Milwaukee

LATIN AMERICA

Argentina Acassuso Buenos Aires Cordoba

Brazil Alphaville Belo Horizonte Brasilia CampinasCuritiba Fortaleza Goiania Porto Alegre Ribeirao Preto Rio de JaneiroSanto Andre Sao Paulo Sorocaba

Chile Concepcion Santiago Viña del Mar

Colombia Barranquilla Bogota Cali Cartagena Medellin

Costa Rica San Jose

Dominican RepublicSanto Domingo

EcuadorQuito

El Salvador

Guatemala Guatemala City

Mexico Aguascalientes Cd. Juarez Cancun CuernavacaGuadalajaraLeon Merida Metepec Mexico City Monterrey Oaxaca Queretaro Tijuana Toluca Vera Cruz

PanamaPanama City

Paraguay Asuncion

Peru Lima

Puerto Rico Caparra Carolina/Isla Verde Hato Rey Ponce

Uruguay

Montevideo

VenezuelaCaracas Maracaibo Puerto Ordaz Valencia

ASIA/PACIFIC RIM

Australia Sydney

China Beijing Hong Kong

IndonesiaJakarta

Japan AshiyaAtsugiChiba FujisawaFukuokaHiroshimaIchikawaKanazawa KawasakiKobe Kyoto Matsudo

Nagoya NishinomiyaOkayamaOmiyaOsakaSapporoSendai Shizuoka Tokyo Yokohama

Korea Seoul

Malaysia Kuala Lumpur

Philippines Manila

Singapore

Taiwan Taipei

ThailandBangkok

EUROPE

Austria FeldkirchGraz Innsbruck Linz Salzburg Wiener Neustadt Vienna

BelgiumAntwerp BrugesBrussels Ghent Hasselt Liege Mouscron Tienen Waterloo

Croatia Zagreb

Czech Republic Brno Prague

Denmark Copenhagen

Finland Helsinki

France Boulogne Cergy-PontoiseEvry Lille Lyon Marne-La-Vallée MarseilleNice Paris Rouen Saint-Germain-En-LayeSaint-Quentin-En-YvelinesStrasbourg ToulouseVersailles Villepinte

Germany Aachen Augsburg BerlinBielefeld Bonn Braunschweig BremenCologne Darmstadt Dortmund Dresden Duisburg Dusseldorf Erfurt Eschborn Essen Frankfurt Freiburg Hamburg Hannover Heidelberg Karlsruhe Kiel Krefeld Leipzig Lubeck Magdeburg Mainz MannheimMonchengladbachMunich Munster Norderstedt Nurnberg Offenbach Rostock Saarbrucken Stuttgart Wiesbaden Wuppertal

GreeceAthens

HungaryBudapest

Ireland Dublin

Italy BolognaMilanPesaro Rome

MaltaSt. Julians

NetherlandsAmsterdam Maastricht

Norway Oslo

PolandGdansk Kattowice Krakow Poznan Warsaw Wroclaw

Portugal Lisbon

Slovakia Bratislava Kosice

Slovenia Ljubljana

Spain Barcelona Madrid Palma De MallorcaSeville Valencia

Sweden Stockholm

Switzerland Basel Bern Geneva Lausanne Luzerne Zurich

United Kingdom Birmingham BrightonBristol Edinburgh London Manchester Oxford

MIDDLE EAST

Algier

Egypt Cairo

IsraelHaifa Jerusalem Tel Aviv

KuwaitKuwait City

LebanonBeirut

Pakistan Karachi

Saudi Arabia Jeddah Madinah MakkahMecca Riyadh Taif

Syria Damascus

Tunisia Tunis

TurkeyIstanbul

UAE Abu Dhabi Bahrain DubaiSharjah

Visit www.berlitz.comfor exact learning center locations.

© 2005 Berlitz Languages, Inc. All rights reserved.

We’ve been helping companies succeed since 1878.

Language Training

Cross-Cultural Training

Online Training

Testing

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Your employees want training that fits their schedules.

You want trainingthat fits your budget.

Get both with Berlitz.

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An overseas assignee never has the time to leave her desk.

A top sales representativeis always in a different city.

Both can learn with Berlitz.

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For many, Berlitz trainingis not a choice. It is the choice.Selecting Berlitz for your company’s language and cross-cultural training needs is a decision you can make with confidence.

Since 1878, we have trained millions, from executives toimmigrants to diplomats — even royalty. No company isbetter prepared to help your organization succeed in theincreasingly global marketplace.

Berlitz offers you numerous advantages, starting with a global network of more than 500 Learning Centers in over60 countries.

The Berlitz ExperienceBerlitz offers a multi-faceted approach to language instruction. Separately, these elements are all convincingarguments to choose Berlitz. Together, they add up to atotal experience no other training organization can match.

The Berlitz Experience is:

The Berlitz Method®

A conversational approach that favors listening and speaking over rote memorization. Pioneered by Maximilian Berlitz, it is proven to be the most natural way to learn a new language.

Berlitz InstructorsNative-fluent and well versed in the latest techniques, ourtrainers are the best in the business. Every instructor goesthrough Berlitz Instructor Training (BIT), which ensures consistent delivery and quality no matter where you takeyour Berlitz course.

Classroom EnvironmentWhether one-on-one or in small groups, the Berlitz learningexperience fosters maximum participation and personalattention. We can also deliver our training in the locationof your choosing — in person or via the Internet.

Multi-Media Course MaterialsEngaging materials are integrated into the curriculum.These materials are developed using customer feedbackand field research.

Specialized CoursesAlthough our language courses are geared toward buildingconversation skills, Berlitz also can help students with negotiation strategies, presentation and meeting etiquette,plus writing for email and business correspondence. We even offer higher-level students a course that helps raise their pronunciation to a more natural, near-native level.

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Advantages only Berlitz can offer.

We work where you workWith a network of more than 500 Learning Centers inover 60 countries, Berlitz can bring our experience andexpertise to you. We also can arrange training at yourfacility. For those located too far from a Berlitz LearningCenter — or who are simply too busy to visit one — we offer convenient distance learning options, including a real-time, online “virtual classroom” with a live Berlitz Instructor.

Our standards are the world’s standardsOver the course of 125 years of training, Berlitz hasdeveloped 10 discrete levels of content for every language we teach. We have created standardizedplacement and end-of-course tests for each level — which ensures accuracy no matter where you study. But more important than merely having these levels is thefact that Berlitz levels mean something around the world.So both employees and employers can have confidencein our assessments.

A global board of advisorsTo help ensure that our courses continue to be relevant in a rapidly changing global business environment, Berlitz has an advisory board consisting of training &development and human resource officers from top multi-national companies who provide advice and feedback on program content and design.

The Berlitz PromiseBerlitz is so confident in our proven techniques and proprietary materials that we can make our students the following promise:

If you honor the 5-point Berlitz Student Pledge, we promisethat you will meet your learning goals. If you do not meetyour goals, we will provide additional instruction until you do.

For details and conditions, please contact your local Berlitz Learning Center.

Global media partnersBerlitz partners with some of the world’s leading media companies to ensure authentic content for all our instructionprograms. We have also created unique products jointlywith a number of global corporations and organizations.

Experience and expertise in language and cross-cultural trainingEveryone knows Berlitz can teach you how to speak a second language. But sometimes, knowing when not to say something is more important than knowing how to say something.

That is why cross-cultural skills training is a primary serviceof our company. We have a complete in-house staff dedicated to cross-cultural programs. When you train withBerlitz, you can be sure you’re getting current, relevant, andreliable cultural insights from highly knowledgeable sources.

Global learning and account managementBerlitz provides you with a turnkey solution for training to the same exacting standards and measures worldwide.We can test employees, customize training programs, provide centralized reporting of progress, manage billing,and provide results country-by-country or worldwide.

ACE and ACCET accreditedBerlitz is recognized by the American Council on Education(ACE), the major coordinating body for higher learning institutions in the U.S. ACE was instrumental in recommending college credit equivalencies for Berlitzcoursework. Many organizations require ACE accreditationfor tuition reimbursement. Berlitz is also recognized by theAccrediting Council for Continuing Education and Training(ACCET), another renowned education organization.

The Berlitz Learning Cycle ensures that you stay on track to meet your goals.

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Monito

ring

Monitoring

Monitoring

Orientation

Level CheckCertificate

Follow-up & level check

• Confirmation • Maintenance • Challenge to next level

Needs analysisPlacementRecommendation(By levels)

INSTRUCTION

INSTRUCTION

INSTR

UCTIO

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Counseling & Progress

Report

Counseling & Progress

Report

Live Instruction

Review Tech

The Berlitz Learning Cycle

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Your entire customer serviceteam needs to learn Spanish.

Your president needs to brushup on her Mandarin accent.

Berlitz can achieve both.

Managers and employees alike appreciate the fact that Berlitzoffers more program options and more ways to learn than any

other language instruction provider. We offer an extensive rangeof training, from in-class to online programs — even a blended

learning solution. And thanks to the Berlitz Method®, students canstart speaking a new language in their very first class.

What’s more, Berlitz training is fully scalable, from one employeeto an entire multi-national organization. Classes can be

conducted in Berlitz Learning Centers or at your location. For maximum accountability, progress reports are issued to

supervisors as well as students.

Language TrainingIncluding Total Immersion®, Individual Instruction,

On and Off-site Group Instruction, and

Berlitz Study Abroad® Residential Training Programs

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A range of languagetraining options.Only Berlitz has a uniquely effective, proprietary Method.The Berlitz Method® has helped more than 30 million people become conversant in a new language over thepast 126 years. Today, Berlitz continues this tradition ofleadership and innovation by providing you with an arrayof language learning options as well as a complement oftechnology and live instruction. No matter which of ourcourses you choose, we can help you reach your goals infewer hours than any other language training organization.

Berlitz Total Immersion®

Berlitz research led to our invention of the Total Immersion®

program — proven to be the fastest, most effective, andmost intense way for anyone to learn to speak a new language. In as little as 2 to 3 weeks, students can learn to communicate in most business and social situations.

This program features up to 8 hours of intensive instructioneach day. Speak, listen, and think in a new language allday long. You’ll work primarily one-on-one with an instructor, but will also practice group conversation with two instructors at once. Plus, you can go shopping or orderlunch alongside an instructor, in and around the BerlitzLearning Center, which allows you to practice your new language in a more casual environment.

Berlitz Individual InstructionBerlitz Individual Instruction is a smart option for businesspeople who want to learn a language quickly. You’ll spend 100% of the time learning — with 50% dedicated to listening and 50% to speaking.

Another benefit of Individual Instruction is that it allows you to learn at your own pace — your instructor can tailor the curriculum to your individual goals and abilities.This program can also be adjusted to accommodate 2-3 individuals — for details on Semi-Private instruction, contact your local Berlitz Learning Center.

Berlitz Charter Group InstructionBerlitz Charter Group Instruction differs from our consumer-oriented group classes because it is trainingspecifically tailored for the needs of a group of co-workersor team members.

Taking place either on-site or at a Berlitz Learning Center, this form of instruction is very cost effective, and allows all participants to learn without any outside distractions to interrupt the flow of the class or disturb thegroup’s dynamics.

Classes are limited to 12 people maximum, which permits lively interaction as well as individual attention from the instructor. This program is an effective way to integrate project teams whose members may be from different countries.

BerlitzEnglish®

An all-new program developed over a 2-year period,BerlitzEnglish is the most complete English language course available.

When we began the transformation of our English language program into BerlitzEnglish, we surveyed our customers — as well as a board of business advisors —and asked them what they needed to know, what theywished other courses had taught them, and what situationsthey needed help with.

The result is that BerlitzEnglish is centered around practicalsituations — training for business presentations, meetings,and negotiations.

In addition to the proprietary Berlitz Method®, BerlitzEnglishoffers authentic content sourced from prominent media partners. Audio CDs, CD-ROMs, and a DVD provide aricher learning experience, allowing you to see and hearBerlitzEnglish spoken in real-life situations. An integratedseries of exercises can even be accessed at a companionWeb site.

Berlitz Study Abroad® — the business trip of a lifetimeOne of the best ways to succeed in learning a new language and culture is by surrounding yourself with itsnative customs and people. That’s exactly what the BerlitzStudy Abroad program offers.

You’ll travel to one of our 29 select locations around the world and be able to learn and practice where the language is spoken all around you — inside and outside the classroom, 24 hours a day.

This program is the only one of its kind backed by thepower and experience of Berlitz — making it the most effective study abroad program available. Berlitz’s globalnetwork also allows you to start your learning in your homecountry or continue it when you return from your stayabroad. Go to www.berlitz.com for more information.

BerlitzEnglish course materials include a Web site,audio CD, student book, CD-ROM, and magazine.

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A new CFO is arrivingfrom another country.

An IT person is visitingoffices on 3 continents.

Berlitz can help both.

Effectively managing multi-cultural projects and staff, global virtualteams, and strategic partnerships requires competent global leaders.

Berlitz Cross-Cultural training provides dynamic solutions for conducting business in culturally complex situations.

In just a matter of days, our cultural specialists can help you and your employees understand the dos and don’ts of transacting

business with people from another country. You’ll learn how to actappropriately and respectfully no matter where your business takes

you, optimizing effectiveness and results while improving relationships with clients, suppliers, and employees.

Berlitz Cross-Cultural training is available for individuals and groups,as well as through executive coaching and e-training.

Cross-Cultural Training

Including One-on-One Coaching,

Global Business Skills Development, and

Relocation & Repatriation Training

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Berlitz works,at home or abroad.Research indicates that 67% of international managers haveidentified handling cultural differences as one of the mostcrucial components of success – and failure.

Berlitz Cross-Cultural training programs focus on country specific relocation, repatriation, team building, post-mergerintegration, communication styles, virtual teaming, and executive coaching. Content covered may include management styles, decision-making processes, organizational planning, the role of leadership, non-verbalcues, and relationship building. Our training can be conducted at over 500 Learning Centers or onsite at yourcorporate location.

Overview of Programs

Global Business SkillsGain a competitive advantage by increasing your managers’ effectiveness. These group business seminarsprovide a global perspective and multiple managementtools to increase productivity for international staff and projects. If necessary, a review of country infrastructure(geography, politics, economy, social life, history, etc.) can be included in coursework.

Global Business Skills programs include:

• “Doing Business In...”• “Business Across Borders”• “Negotiating With...”• “Building Bridges”

One-On-One CoachingFor higher-level executives and managers, Berlitz offers personalized coaching that can quickly and effectively develop global leadership competencies for international business.

RelocationConsider the international relocation cost of short-term andlong-term assignees. Assignees who receive specializedrelocation training are better adjusted, effective more quickly, and better positioned for success. You can providea seamless transition with effective training from Berlitz. Our relocation programs are designed to benefit every typeof international assignee, and our global scope means wehave experience with virtually all world cultures.

RepatriationAccording to research, 40% of assignees leave their com-pany within two years of returning home. Often to work forthemselves or the competition. Losing your assignee’sknowledge and skills is costly. Leverage your employees’experience by managing the transition back to the homeoffice.

The Berlitz Style Assessment Tool (BSAT)The BSAT is an Internet-based, multiple-choice assessmentthat illuminates the user’s behavior style, how they approachchallenges, what roles they find comfortable, and how theyperceive and interact with others. The self-knowledge participants gain will enable them to adapt more easily tonew cultures and make smarter decisions, as well as avoidand resolve conflict in intercultural situations where there ishigh potential for misunderstanding.

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Some employees needtraining right away.

Others need it whenthey have time.

Berlitz can accommodate both.

If business demands that you or your employees learn a language or develop knowledge of another country’s culture immediately,

Berlitz Online programs can help.

With Berlitz’s Online courses and an Internet-ready computer, you can work toward your learning goals at any time of the day.

Online learning also eliminates travel time and costs — and is generally the most affordable way to enjoy the benefits of Berlitz quality.

Berlitz Online language courses can also be combined with live instruction, for a blended learning solution that can actually be more

effective than a single mode of instruction.

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Online Training

Including Language Self-Study,

Blended Learning, Distance Learning,

and Online Global Skills Training

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2019

Online courses,to suit any budget.eBerlitz Self-StudyThis annual subscription-based program is one of the mostaffordable courses Berlitz has ever offered. Users canchoose from 27 different languages and take advantage ofup to 400 hours of language training — including samplesof native speakers talking and over 8,000 real-life colorimages. It’s a complete learning experience, with listeningcomprehension, reading, writing, and speaking (via speechrecognition technology) exercises.

eBerlitz Blended LearningCombines the best of Berlitz instruction options: in-personconversation and self-guided e-learning. The variety helpskeep students engaged. Ideal for people who value theinteraction of a live class, but whose work/home schedulesmay not allow the time commitment of a traditional class.

eBerlitz Virtual ClassroomThanks to a proprietary technology interface, Berlitz can create a “virtual classroom” wherever you have access to a multi-media, Internet-ready computer. The structure andcontent of the course is identical to our classroom programs.You’ll be able to interact with a native-fluent instructor andother students — in real time. This is a great solution forpeople who are located far from a Berlitz Learning Centeror who travel frequently for business.

Online Global Skills ProgramsBerlitz’s Global Skills are a cost-effective way to gain valuable insights into another culture.

Global DiversityCreated in conjunction with cross-cultural expert GeertHofstede, the Berlitz Global Diversity Online program is theperfect introduction to the global mindset. Participants willbe able to sharpen international business skills, maximizeproductivity, and avoid embarrassing mistakes.

It’s ideal for anyone who interacts with colleagues or clientsfrom around the world and needs training immediately.You’ll learn rules that apply when interacting with peoplefrom different cultures — including communication, information-sharing, and decision-making guidelines. The program incorporates self-evaluating tests so studentscan determine if they need additional instruction.

Doing Business In…This online program provides essential details and tips for 15 different world cultures.

Participants learn specific Dos and Don’ts that can helpthem fit in and avoid potentially costly errors. The coursecovers business as well as social interaction, helping students understand protocol for introductions, conductingmeetings, negotiating, as well as valuable travel tips.

Learn to navigate the cultures of the followingcountries/regions:

Brazil

China

France

Germany

Hong Kong

India

Italy

Japan

Latin America

Mexico

Singapore

South Africa

Switzerland

United Kingdom

United States

With eBerlitz Blended Learning, you can apply what you learn in the classroom — anytime, right from your computer.

On the go or far from a Learning Center?eBerlitz Virtual Classroom lets you interact withinstructors and fellow students—in real time.

Yet another advantage of choosing Berlitz is that we offer a wide range of language and cross-cultural services. Here are just a few that may be of interest to your organization.

Testing ServicesTesting is a very important component of Berlitz training.Even before instruction begins, we offer placementtests that ensure students take the Berlitz program that’sright for their needs and abilities.

After students complete a Berlitz program of instruction,we also offer optional level tests that determine howwell they absorbed the material. Berlitz even offers more comprehensive proficiency tests like the GTEC(Global Test of English Communication) — which trulyassess “real world” proficiency. All of these tests can begiven in person or via the Internet.

In addition, Berlitz can design and administer enterprise-wide customizable testing programs for corporations and organizations. For example, we can test an entire sales force or customer service department for fluency in a second language, such as Spanish. After the testing process is complete, Berlitz can providedetailed reporting — including proficiency level and recommended placement into Berlitz instructional programs,if desired.

Berlitz Kids® InstructionPerfect for children whose parents are relocating, BerlitzKids programs take all the advantages of the proven BerlitzMethod®, plus our years of instructional experience — and applies them to the unique needs of younger students.

In addition to courses like Sesame English™ and Sesame Espanol™, created in conjunction with Children’s Television Workshop®, we offer a number of language programs exclusively for children — including fun Summer Camps and school enrichment programs atselected locations.

Testing andAdditional Berlitz Services

Over 500 learning centers worldwide!

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ELS Language CentersELS, one of the leaders in on-campus English language instruction, is partof the Berlitz network. Instructional programs are available for studentsfrom 8 to 18+ years of age, on college campuses and other convenient locations. Choose from over 40 destinations in the United States, many of which offer housing and other extended stay options.

Translation ServicesBerlitz has partnered with the world’s leading providers of translation and localization services, to provide translation and interpretation servicesto our customers on a country-by-country basis. Contact your Berlitz representative for more details.

For more information on Berlitz Business Services, visit:www.berlitz.com