Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester:...
-
Upload
hannah-martinez -
Category
Documents
-
view
212 -
download
0
Transcript of Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester:...
![Page 1: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/1.jpg)
Behavior Systems Analysis and Cleaning at Sushi Ya.
Name: Marisa PalanceClass: BSAP
Semester: Spring 2007TA Name: Allison Mueller
![Page 2: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/2.jpg)
The Setting
Sushi Ya, a newly opened Japanese restaurant in Downtown Kalamazoo
![Page 3: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/3.jpg)
The People
Closing Servers
- approx. 10 to12 on weekends 2 Assistant Managers
![Page 4: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/4.jpg)
Reason to Intervene
The server’s behavior of cleaning was not occurring at the desired frequency.
Only around 65% was being completed correctly on a given day.
Let’s try to figure out why the cleaning wasn’t getting done!
![Page 5: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/5.jpg)
Analyze the Natural Contingencies
The contingencies for the servers are ineffective:
- The outcomes are too small(but they definitely are cumulative)Or maybe….. - The outcomes are too improbable to control behavior
This always
happens to
me!!
![Page 6: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/6.jpg)
Analyze the Natural Contingencies
Ineffective Natural Contingency
Servers have a given level of cleaning to do
Complete one chore
Servers have infinitesimally less work to do
The servers want the restaurant to do well and be clean. They also don’t want to be fired for not completing their jobs but there are competing contingencies controlling their behavior.
![Page 7: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/7.jpg)
Analyze the Natural Contingencies
Natural Competing Contingency
Servers can leave early
Complete one chore
Servers can leave slightly less early
![Page 8: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/8.jpg)
Closing Duties Completed at Close
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4
Weeks
Perc
en
tag
e o
f C
hore
s C
om
ple
ted
BASELINE
![Page 9: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/9.jpg)
Baseline Graph Description
The previous slide showed the percentage of chores that were completed correctly.
The data points are an average all the chore completed for that week.
So…… 1 data point = 1 week
![Page 10: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/10.jpg)
Specify the Performance Objectives
The perfect performance of closing servers would be to complete chores 100%
Initial next to the newly provided checklistAnd lastly, request that the manager on
duty inspect and approve the completion with their initials as well
![Page 11: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/11.jpg)
Input-Process-Output Model
[Servers that complete 100% of chores every night] (Output)
Use of new job aid for cleaning [Production]
[Servers that do not complete 100% of (Input) chores every night]
![Page 12: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/12.jpg)
Goal Specification Form
Output Servers that complete 100% of chores
Standards
Quality
Current Ideal
Chores are completed 60% of the time
Chores are comleted 100%
Quantity All servers All servers
Timeliness After close After close
Cost Absolutely nothing!
No more than $50.00 for the entire intervention
Process Use new Job-Aid
Production: XDistribution_ __ R&D__ _
Input Servers that don’t complete 100% of chores
![Page 13: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/13.jpg)
Design the Intervention
Target Behavior: - Complete all chores on checklist - Sign off on each chore
Performance Managers: - Manager on duty
Intervention Package: - Positive reinforcement contingent on desired behavior - Verbal feedback - Opportunity to win a free sushi roll of choice
contingent on desired behavior
![Page 14: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/14.jpg)
Design the InterventionPerformance Management Contingency
Servers have a given level of cleaning to
complete
Servers complete one chore
Servers have infinitesimally less
cleaning to complete
Ineffective Natural Contingency
Servers will lose the opp. For a free sushi roll at the end of the
week
Servers complete one chore
Servers will not lose the opp. For a free
sushi roll at the end of the week
Performance Management Contingency
Servers fear losing the opp for the free
sushi roll
Servers complete one chore
Servers do not fear losing the opp. For the
free sushi roll
Inferred Theoretical Contingency
![Page 15: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/15.jpg)
Behavior Analysis is way cool!!!!
![Page 16: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/16.jpg)
Implement the Intervention
Intervention was presented to servers on March 4th
Intervention began on March 7thImplementation involved a new
checklist, and verbal feedback on performance
![Page 17: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/17.jpg)
IOA The hostess collected data on the same checklist Out of 9 chores, she agreed that 8 were completed
correctly. 89% IOA is AWESOME!!!
IOA
0
1
2
3
4
5
6
7
8
9
1 2 3 4 5 6 7 8 9
Chore - corresponds to number on checklist
Nu
mb
er
Com
ple
ted
![Page 18: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/18.jpg)
Evaluate the InterventionSushi Ya Performance for Closing Duties
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4 5 6 7 8 9
Weeks
Perc
ent
Com
plet
edGoal Line
Baseline Intervention
![Page 19: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/19.jpg)
Evaluate the Intervention
Percentage of chores completed did not improve to the desired frequency
The increase in performance was most likely due to being observed
Not all servers were enthusiastic about the incentive offered
Recycling is a MUST!
![Page 20: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/20.jpg)
Recycle - “I swear it’s real”
Since the sushi roll incentive just wasn’t working we decided to switch things up and add some money!!!!
The servers now had the opportunity to win $5.00, which was of course contingent on performance…..
Can they get their act together???
![Page 21: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/21.jpg)
Recycle
Sushi Ya Performance for Closing Duties
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4 5 6 7 8 9
Weeks
Perc
en
t C
om
ple
ted
Goal Line
Baseline Phase I
Phase II
![Page 22: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/22.jpg)
Evaluate the Recycle
Well, we have reached the end and I am impressed.
Even though the servers never got the opportunity to win some much needed cash….
They still improved!! YAY!!!iII told you they
could do it!!!
![Page 23: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/23.jpg)
My Experience
In the beginning I had some trouble with the managers being fired, and re-hired and then demoted and hired back on
I learned how to apply my skills to a real business setting
And……
I had FUN and ate a lot of sushi!!!
![Page 24: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/24.jpg)
Manager and Employees’ Experience
The managers enjoyed the intervention They will continue using the job-aid
But on the other hand….
The employees were not as happy…..
Let’s take a look at how they felt…………
![Page 25: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/25.jpg)
Server’s Opinion
I Would like to Continue Using the Incentive
0
1
2
3
4
5
6
1 2 3 4 5
1=Disagree 5=Agree
Nu
mer
of
Serv
ers
![Page 26: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/26.jpg)
I love BSAP!!
Behavior analysis
can save
the world……
One person at a time!
![Page 27: Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller.](https://reader036.fdocuments.us/reader036/viewer/2022070305/551412e3550346e2488b515a/html5/thumbnails/27.jpg)
Questions or Comments???
Throw em’ at me kids!!