BDC Dealer presentation
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Transcript of BDC Dealer presentation
The primary goal of our services is simple - get people
in the showroom!
We act as the 'front line' to your lead generation
efforts, professionally handling sales and service calls
and assertively closing for the appointment. We don't
negotiate pricing or sell the vehicle, we focus on
selling the appointment.
We successfully stop the profit leaks from improper lead
management by converting more leads from every marketing
channel, into confirmed scheduled appointments.
© Dealer Solutions Group, LLC. All Rights Reserved.
Call consistency and professionalism Rapid response to each lead from ALL marketing channels Improved market awareness, CSI & data integrity Full accountability Improved lead conversion rates
Leads become
deliveries only
until after they
walk into the showroom.
© Dealer Solutions Group, LLC. All Rights Reserved.
Professional BDC Agents make all the difference. The right attitude,
experience, training, and skills will determine whether you achieve mediocre or
superior results.
An Experienced BDC Management Team, not only hire the best
agents, but to create the right training and coaching programs.
Advanced Call Center Technologies create an efficient and productive
base to seamlessly integrate with your dealership.
The 3 Sore Essentials make us one of the most successful off-site BDC’s in the industry.
© Dealer Solutions Group, LLC. All Rights Reserved.
Mar
keti
ng
Ch
ann
els:
L
ead
s G
ener
ated
CallBack
Update
Rep
eat
Up
sell Lead-to-
Buyer Cycle
Future Opportunities
The BDC converts more of the leads from every marketing channel into showroom traffic and deliveries – eliminating those costly profit leaks!
Off-Site BDC Services BDC Turbocharger!
© Dealer Solutions Group, LLC. All Rights Reserved.
1. List exported, cleaned & uploaded to dialer
904-555… 2. Local phone # ordered
3. Scripts written/uploaded
4. Agents trained
5. Dials begin! 904-555-1212…
904-555-1314…
904-555-1452…
Pre-Service Launch Active Calling
1. System dials 2-3 lines p/ agent 2. Average 1,500 to 3K dials per day 3. Agents spend 80% of every hour on a live call 4. Duplicates are automatically removed 5. System filters bad #’s, answering machines,
busy signals 6. Return calls come back on the local # 7. Day 1 report, then weekly/monthly 8. Weekly dealer calls for updates & revisions
Campaign End (Event’s)
1. All supplied leads have been exhausted 2. Final summary report 3. Final dealer interview
24/48 Hours Start
© Dealer Solutions Group, LLC. All Rights Reserved.
Professionally Manage ALL Lead Sources
•Multiple contact attempts •Call, email & chat support •Establish & follow CRM processes •New, unsold, sold & service leads •Send timely email to stop the clock •Answer customer vehicle questions •Update vehicle data •Set and make long term CB’s •Warm call transfers
The Off-Site BDC
© Dealer Solutions Group, LLC. All Rights Reserved.
Plan Features Small to Mid-Sized Dealership Large Dealership Dealership Group / Franchise
Used Vehicle Plan
Monthly Lead Volume 500 / 750 / 1,000 / 2,500 5,000 / 7,500+ Unlimited 500 / 750 / 1,000
Term Monthly / 90 day Monthly / 90 day / 6 mo 90 days / 6 mo / 12 mo Leads Exhausted
Dial Attempts p/ lead p/ mo (2 attempts daily)
8 8 12 8
# Locations included 1 1 2 1
Local phone # Yes Yes Yes / custom Yes
Inbound return calls Yes Yes Yes Yes
List Source 2 5 Any Supplied
60/90 lead redial Optional Optional Yes N/A
Confirmation / CSI Calls Optional Optional Included Optional
Reschedules Optional Optional Included Optional
Email/Text Confirmation Yes Yes Yes Yes
Email call to action Yes Yes Yes Yes
Data entry in dealer CRM Included Included Included Included
Ready Call Optional Optional Optional N/A
All scripting, long distance, telecom & Internet fees
Included Included Included Included
Pricing Structure « Outbound: per/lead p/location p/stage « Flat rate, all Inclusive
« Inbound: per/call* « 3/6/12 month plans Billed monthly, but not a monthly plan, when all leads are exhausted
© Dealer Solutions Group, LLC. All Rights Reserved.
*Only inbound campaigns less than 5 days in length during
weekday/normal business hours are billed by the call. Inbound
campaigns that are over 5 days in length, require
weekend/holiday coverage, and require extended call hours
will be billed based on the total hours required for coverage.
Call for a pricing quote.