8/8/2019 b.c. Article on Interpersonal Skills

1/5

ARTICLE ON INTERPERSONAL SKILLS:

Basic Interpersonal Communicative Skills:

Basic Interpersonal Communicative Skills (BICS) are language skills needed to interactin social situations, for example, when speaking to a friend on the telephone.BICS refers primarily to context-bound, face-to-face communication, like thelanguage first learned by toddlers and preschoolers, which is used in everydaysocial interaction. This term is often credited to Jim Cummins research related tolanguage acquisition and learning. The other term that is often used in conjunctionwith this term is Cognitive Academic Language Proficiency (CALP). CALPrefers to the highly abstract, decontextualized communication that takes place inthe classroom, especially in the later elementary grades. CALP involves thelanguage of learning, which enables children to problem-solve, hypothesize,imagine, reason and project into situations with which they have no personal

experience. It is a prerequisite for learning to read and write and for overallacademic success. The implications of the BICS and CALP concepts for childrenare that the second language or language of the classroom needs to be sufficientlywell developed for her or him to be able to meet the cognitive demands of theacademic setting. [1] Students typically are thought to acquire BICS in 2-3 years

but take 5-7 years to develop the CALP needed to be on the same level with their native speaking counterparts in the classroom.

Interpersonal skills:

Participate in a team (see team building ) Lead a team (see leadership ) Unite a team amidst cultural differences Teach others Provide services Negotiate Motivate others Make decisions Solve problems ssObserve forms of etiquette Interact with others Maintain meaningless conversation ( small talk ) Maintain meaningful conversation (discussion/debate) Defuse arguments with timing, instructions and polite, concise language Feign interest and speak intelligently about any topic

http://en.wikipedia.org/wiki/Languagehttp://en.wikipedia.org/wiki/Languagehttp://en.wikipedia.org/wiki/Cognitive_Academic_Language_Proficiencyhttp://www.hanen.org/web/Home/AboutHanen/NewsViews/OneLanguageorTwo/tabid/220/Default.aspxhttp://en.wikipedia.org/wiki/Team_buildinghttp://en.wikipedia.org/wiki/Team_buildinghttp://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Small_talk_(phatic_communication)http://en.wikipedia.org/wiki/Languagehttp://en.wikipedia.org/wiki/Cognitive_Academic_Language_Proficiencyhttp://www.hanen.org/web/Home/AboutHanen/NewsViews/OneLanguageorTwo/tabid/220/Default.aspxhttp://en.wikipedia.org/wiki/Team_buildinghttp://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Small_talk_(phatic_communication)

8/8/2019 b.c. Article on Interpersonal Skills

2/5

There are 10 helpful tips for improving interpersonal skills:

1. Smile. Few people want to be around someone who is always down in

the dumps. Do your best to be friendly and upbeat with your coworkers. Maintain

a positive, cheerful attitude about work and about life. Smile often. The positive

energy you radiate will draw others to you.

2. Be appreciative. Find one positive thing about everyone you work with

and let them hear it. Be generous with praise and kind words of encouragement.

Say thank you when someone helps you. Make colleagues feel welcome when

they call or stop by your office. If you let others know that they are appreciated,

theyll want to give you their best.3. Pay attention to others . Observe whats going on in other peoples

lives. Acknowledge their happy milestones, and express concern and sympathy

for difficult situations such as an illness or death. Make eye contact and address

people by their first names. Ask others for their opinions.

4. Practice active listening. To actively listen is to demonstrate that you intend to

hear and understand anothers point of view. It means restating, in your own words,

what the other person has said. In this way, you know that you understood their

meaning and they know that your responses are more than lip service. Your coworkers

will appreciate knowing that you really do listen to what they have to say.

5. Bring people together . Create an environment that encourages others to work

together. Treat everyone equally, and don't play favorites. Avoid talking about others

behind their backs. Follow up on other people's suggestions or requests. When you

make a statement or announcement, check to see that you have been understood. If folks

see you as someone solid and fair, they will grow to trust you.

6. Resolve conflicts. Take a step beyond simply bringing people together, and become someone who resolves conflicts when they arise. Learn how to be an effective

mediator. If coworkers bicker over personal or professional disagreements, arrange to

sit down with both parties and help sort out their differences. By taking on such a

leadership role, you will garner respect and admiration from those around you.

8/8/2019 b.c. Article on Interpersonal Skills

3/5

7. Communicate clearly. Pay close attention to both what you say and how you

say it. A clear and effective communicator avoids misunderstandings with coworkers,

coleugues, and associates. Verbal eloquence projects an image of intelligence and

maturity, no matter what your age. If you tend to blurt out anything that comes to mind,

people wont put much weight on your words or opinions.

8. Humor them. Dont be afraid to be funny or clever. Most people are drawn to a

person that can make them laugh. Use your sense of humor as an effective tool to lower

barriers and gain peoples affection.

9. See it from their side. Empathy means being able to put yourself in someone

elses shoes and understand how they feel. Try to view situations and responses from

another persons perspective. This can be accomplished through staying in touch with

your own emotions; those who are cut off from their own feelings are often unable toempathize with others.

10. Don't complain. There is nothing worse than a chronic complainer or whiner. If

you simply have to vent about something, save it for your diary. If you must verbalize

your grievances, vent to your personal friends and family, and keep it short. Spare those

around you, or else youll get a bad reputation.

CONCLUSION:

1. It is very important to improve our interpersonal and communicating skills tosmooth run the organization.

2. It helps a person in communicating his mental & communicating skills.3. It helps the organizational persons in improving his skills as well as

organizational structure.4. sssAlso it helps a person in improving his ability.

5. It helps to develop & enhance self-awareness, while conc entrating on peer relationship building.

6. IT helps to motivate & inspire fellow workers through a team approach

References:

1. Gresham, F. M. & Elliot, S.N. (1984). Assessment of social skills2. Schneider, B.H. & Bryne, B.M. (1985)3. www.google.com4. www.wikipedia.com

http://www.google.com/http://www.google.com/

8/8/2019 b.c. Article on Interpersonal Skills

4/5

8/8/2019 b.c. Article on Interpersonal Skills

5/5