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Basics Of Coaching

Yashwant Bhaid

25-07-03

COVERAGE

• Pre-requisites• Definition• Role of a Coach• Two simple rules• Benefits to a Coach & Organisation• Steps in coaching• Basic Coaching skills

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Pre-requisites

You can work as a coach if;

• You enjoy working with people• You have got the time to spend with your people• You believe that you can make an impact on their

performance

If you have not done it before, coaching can take you out of your comfort zone.

You will have to do some things differently

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DefinitionCoaching means improving performance at work, by turning things people do at work into learning

situations, in a planned way, under guidance.

Key Words• Improving performance : using a range of

learning experiences to bring about improvements.

• Things people do :which becomes opportunities from which all parties can learn.

• Planned : so as to get most out of the situation.• Guidance :where the coach transfers his

knowledge, skills and experience.

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Role Of a Coach

• Talks of “We” and “us”, not “you” and “them”• Acts as role model for others to follow• Patiently works with the individuals on the details

of their performance• Stands back and lets others take credit• Shares knowledge rather than keeps it private• Involves people rather than keeps them at a

distance• Learns from success as well as failures(what

went wrong?)• Empowers others - by sharing skills and

experiences as well as values.

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Two simple rules….

To invest in people effectively, the manager

• must have a fundamental belief that people can achieve whatever they believe is achievable(1st rule of coaching)

• needs to continually raise that level of belief (2nd rule of coaching)

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Benefits….

The Coach gains -• By developing closer relationships• Through discovering new ways of helping people• From the feedback received• By seeing people grow

The Organisation gains -

• Improve people and their productivity and you will improve your bottom line

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How to coach...• Share your knowledge and skills• Help them realise their potential• Help them to improve their skills

Its not about how long you spend with people but how well you spend that time

Steps

• Competency - Assess current level of performance

• Outcomes - Set outcomes for learning

• Action - Agree tactics and initiate actions

• Checking - give feedback and make sense of what’s been learnt.

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Coaching skills...• Building Rapport • Questioning - Use open questions to prompt a response

( What have you tried?, How could you..?)• Observation - Change the way you look at people and

situation• Listening - What to avoid :* Here only what we want to hear* Think we know what people are talking about* Listen to the words but miss the music• Helping people change - question words like “never”

“Don’t let what you can’t do interfere with what you can do”

• Develop trust• Give feedback