Bahasa Inggris Bisnis 1 & 2Desthia Amalia

Cover Letter

• When you apply for a job, you need to send a resume and a cover letter.

• A resume is a written list that describes your education and the jobs you have had.

• A cover letter introduces you to the person who is hiring for the job.

• Before you write the cover letter, you need information about the job, especially the quallifications needed.

Model of Cover Letter.

• Return Address this is your personal letterhead. Put your contact information here.

Michele Peters

45 Agate Road

London

Tel 208 847 9746

Fax 208 774 8094

Email : mpeters@gmail.com

• Date March 1, 2017

• Inside Address Write a cover letter to a specific person, if possible.

Maria Sanchez

Human Resource Specialist

NetLives Ltd.

652 Garrison Road

Cambridge.

• Salutation Use a colon after the name

Dear Ms. Sanchez:

• Opening Tell (1) that you are applying for a job and (2) the source of your information

I read about a job opening for an administrative assistant on the NetLives Web site.

• Focus Tell why you are suited for the job.

I am a recent graduate of EMP Secretarial School, and I was in the top of my class. I am looking for a challenging work enviromental like that at Netlives.

• Action Tell what you plan to do.

I will call you next Monday to discuss my enclosed resume.

• Closing Be positive

I look forward to meeting with you soon.

• Complimentary Close

Sincerely yours,

• Signature

• Typed name

• Enclosure Add this if you are sending something with the letter.

Salutation

• Write a specific person. Before you write try to find out the name (and gender) of the person you are writing to. You can call the company or check their Web site.

Dear Ms. Maroon:

Dear Mr. John:

• If you don’t know the gender, use the person’s full name or initial.

Dear Lin Croft:

Dear D Maxon

• If you don’t know the name, use the person’s title.

Dear Human Resource Specialist:

Dear Recruiter

• If you know only the address, use a generic salutation

Good morning:

Business Letter Summary

BUSINESS LETTER

It is a letter written in formal language, used when writing from one business organization to another, or for correspondence between such organizations and their customers, clients and other external parties.

They are used for different purposes; like placing orders, making inquiries’, making credit request, requesting claims and adjustment, to apologize for a wrong or simply to convey goodwill. etc.

ATLAS COLUMBIA CORPORATION231 East Main Street

Portsmouth, Virginia 23001 (1)

Ref : CS/FI/12BD (2)

October 2, 2015 (3)

Mr. Robert T. MuldonFinance ManagerEmpire Television Company12 West Point Street Portsmount, Virginia 21101 (4)

Dear Mr. Muldon: (5)

We have just received your two cheques for US$ 125.00 in payment of our invoices No. 23FA of February 14 and No. 21LH of February 21. However, we notice that one of the cheques, amounting to US$ 55.00 was not signed. We are returning the cheque No. BA 24000010 for your signature.Please return the cheque to us in enclosed envelope. (6)

Yours sincerely: (7)

Caroline R. SmithFinance Department (8)

Enc. 1 (9)

1. The Letter Head / The sender’s Address

• Includes the company’s logo / symbol / company’s name, address, ZIP, telephone number, fax number, email address and website of the company.

• Printed at the top center/left or the right side.

2. date

• Date consists of the date, name of the month and the year.

• Date line indicates when the letter was written.

• Never send a letter without a date.

• The date is written in two styles.

1. Non US style (ordinal numbers) : 4th July, 2012

2. US style (cardinal numbers) : July 4th , 2012

• Never write like 7-2-12 or 7/2/12 because it shows that the writer is careless or in a great hurry.

3. Reference

• Example of the reference line:

Ref: WS/LS/C59

• WS is the initial of the person who signs the letter, William Smith

• LS is the initial of the person who writes the letter.

• C59 is the filling number from the filling system

• When you receive a letter with reference line, you have to reply that letter by writing you reference line too. So, it will be:

• Your ref: WS/LS/C59

• Our ref: LH/DC/2D

4. The Inside Address

• Includes the name and address of the firm or the individual to whom the letter is written.

• Use Courtesy titles before names of the receiver such as Mr., Mrs., Miss, Ms, Dr, Prof., Capt.,. etc.

• The address can also begin with a job title or a department (if you don’t know the name). For e.g. : The Sales Manager, The Accounts Department etc.

5. Subject

• Subject is used so that the reader immediately knows what your letter is about.

• Use “Subject” or “Re”.

6. Salutation

• It is a compliment or greeting.

• It is followed by a comma (,) or a colon (:).

• British style -- American style

Sir, -- Sir: -- Madam, -- Madam:

• This has become very formal nowadays and it is not generally used except by government offices

• Dear Sir, -- Dear Sir: -- Dear Madam, -- Dear Madam:

This is by far the most accepted form of salutation.

• Dear Sirs, -- Dear Sirs:

This type of salutation is used in letters addressed to companies

or partnership firm not to a manager or any other person.

• Dear Miss---/Ms---/Mr---, -- Dear Miss---/Ms---/Mr---:

• These are used only where the writer knows the recipients well and wants to give a personal (friendly) touch rather than being formal as usual

7. body

• It is that portion of the letter which contains the message or the information which the writer wants to communicate. It is usually divided into 3 paragraphs; opening paragraph, message of the letter, closing paragraph.

8. Complimentary Close

• This should always agree with salutation and it must always be followed by comma or colon.• Sir / Madam your obedient servant,

• Dear Sir / Dear Madam yours faithfully, or yours truly,

• Dear Sirs your faithfully, or your truly,

• Dear Miss/Mrs/Mr yours sincerely,

9. Signature

• The complimentary close will be followed by signature. Signature will be followed by the name of the person who sign the letter and his/her position in the company.

10. Enclosures

• Enclosure is written if you enclose any file beside of the letter that you sent. Enclosure can be written as:

• Enclosure. Catalogue

• Enc. 2

• Encl (2)

• Enc. Catalogue

• If there is more than two attachments, enclosure is written:

• Encl:

Catalogue

Price list

Terms of payment

11. Carbon Copy notation

• A letter may be sent to another person that needs to know about the letter. So, the carbon copy notation needs to be written.

• Written just below the reference initials or the enclosure whichever is last.

• Type “cc” before the names if sending a “carbon copy notation (to)” and “copies to” for photocopy (to).

CC: Jim Blue, Jennifer LouisCopies to: Jim Blue, Jennifer Louis

12. POST SCRIPT

• Postscript is used to emphasize the important Information of the letter. Postscript can be written as: • P.S.

• PS.

• PS:

• PS-

• Example:• P.S. if you order within 10 days, we can give you

10% discount.

layout

1. BLOCK

Each line of every part begins at the left margin.

At least one line space between each part.

Time saving method and beautiful to look at, also known as American style.

2. INDENT

New paragraphs begin about 1.5 centimeters to the right of the left margin.

This style is also known as Hanging style.

This method consumes a lot of time, looks shabby , therefore out of practice.

3. SEMI BLOCK/MODIFIED BLOCK

Some parts are typed in block method and other parts are indented.

Return address, date, closing and signature start just to the right of the center of the page or may be flush with the right margin.

Most widely followed method in our country specially in govt. offices.

Starting • We are / I am writing• to inform you that ...• to confirm ...• to request...• to enquire about …

Referring to previous contact

• Thank you for your letter of March 15.• Thank you for contacting us.• Thank you for your letter regarding ...• With reference to our telephone conversation yesterday...• It was a pleasure meeting you in London last month.

Making a request •We would appreciate it if you would ...•In addition, I would like to receive ...•It would be helpful if you could send us ...•I am interested in (obtaining / receiving) ...•Please let me know what action you propose to take.

Offering help • Would you like us to ...?• We would be happy to ...• We are quite willing to ...• Our company would be pleased to ...

Giving good news • We are pleased to announce that ...• I am delighted in inform you that ..• You will be pleased to learn that ...

Giving bad news• We regret to inform you that ...• I'm afraid it would not be possible to ...• After careful consideration we have decided (not) to ...

Complaining • I am writing to express my dissatisfaction with ...• Please note that the goods we ordered on ( date )have not yet arrived.• We regret to inform you that our order n° ----- is nowconsiderably overdue.• I would like to query the transport charges which seem unusually high.

Bahasa Inggris Bisnis 2

Subject

The subject is the agent of the sentence in the active voice; it is the person or thing that performs or is responsible for the action of the sentence, and it normally precedes the verb. EVERY SENTENCE IN ENGLISH MUST HAVE A SUBJECT. The subject may be a single noun.

Coffee is delicious

Milk contains calcium

The subject may be a noun phrase. A noun phrase is a group of words ending with a noun.

The book is on the table

The weather was very bad yesterday

It can act as a pronoun for a noun or can be the subject of an impersonal verb. As the subject of an impersonal verb, the pronoun is not actually used in place of a noun, but is part of an idiomatic expression.

It rains quite often here in the summer

In some sentences, the true subject does not appear in normal subject position. There can act as pseudo-subject and is treated like a subject when changing word order to a question. However, the true subject appears after the verb, and the number of the true subject controls the verb.

There was a fire in that building last month

The subject is not the word there but a fire

Was there a fire in that building last month?

Was in this sentence is not playing a role as SUBJECT but a VERB

Verb

The verb follows the subject in a declarative sentence; it generally shows the action of the sentence. EVERY SENTENCE IN ENGLISH MUST HAVE A VERB. The verb may be a single word

John drives too fast

They hate you

The verb may be a verb phrase. A verb phrase consists of one or more auxilaries and one main verb.

John is going to Depok next week

Complement

A complement completes the verb. It is similar to the subject because it is usually a noun or noun phrase. However, it generally follows the verb when the sentence is in the active voice. EVERY SENTENCE DOES NOT REQUIRE A COMPLEMENT. The complement cannot begin with a preposition. A complement answers the question what? Or whom?

John bought a cake yesterday.

To find the complement we can give a question; What did John buy?

The answer will be a cake, so a cake is the complement of that sentence.

They called Mary yesterday.

To find the complement, we can give a question; Whom did they call yesterday?

The answer will be Mary, so Mary is the complement of that sentence.

Modifier

There are three kinds of modifier in English. There are:

• Modifier of time (keterangan waktu)

• Modifier of place (keterangan tempat)

• Modifier manner of action (keterangan cara)

John bought a book at the bookstore

At the bookstore is called as modifier of place (keterangan tempat)

Jill was swimming in the pool yesterday

In that sentence there are two kinds of modifier. There are in the pool and yesterday. In the pool is called as modifier of place (keterangantempat) meanwhile yesterday is called as modifier of time (keteranganwaktu)

He was driving very fast.

Very fast is called as modifier manner of action (keterangan cara)

Noun Phrase

Definition

• The noun phrase is a group of words that ends with a noun.

• It can contain determiners (the,a,this,etc), adjectives, adverbs and nouns.

• It cannot begin with a preposition.

Count and Non-count Nouns

• A count noun is one that can be counted

Book – one book, two books, three books…

Student - one student, two students, three students….

Person – one person, two people, three people

A non-count is one that cannot be counted

Milk – you cannot say one milk, two milks…

It is possible, however, to count some non-count nouns if the substance is placed in a countable container

Glass of milk, two glasses of milk

A and An

• A or An can precede only singular count nouns; they mean one. They can be used in a general statement or to introduce a subject which has not been previously mentioned.

A baseball is round (general – means all baseballs)

I saw a boy in the street (we don’t know which boy)

• An is used before words that begin with a vowel sound. A is used before words that begin with a consonant sound.

A book

An apple

An hour

A university

An umbrella

• The following words begin with a consonant sound and must always be preceded by a

European

House

Uniform

Eulogy

Home

University

Euphemism

Eucalyptus

Union

Universal

• The following words begin with a vowel sound and must always be preceded by an

Hour

Heir

Herbal

Honor

Uncle

Umbrella

Unnatural

Understanding

The

• The is used to indicate something that we already know about or something that is common knowledge

The boy in the corner is my friend (the speaker and the listener know which boy)

The earth is round (there is only one earth)

With non-count nouns, one uses the article the if speaking in specific terms, but uses no article if speaking in general

Sugar is sweet (general – all sugar)

The sugar on the table is from Cuba (specific – the sugar that is on the table)

• Normally, plural count nouns, when they mean everything within a certain class, are not preceded by the.

Oranges are green until they ripen (all oranges)

Athletes should follow a well-balanced diet (all athletes)

Normally a proper noun is not preceded an article unless there are several people or things with the same name and the speaker is specifying one of them

There are three Susan Parkers in the telephone directory

The Susan Parker that I know lives on First Avenue

• Normally words such as breakfast, lunch, dinner, school, church , home, college and work do not use any article unless to restrict the meaning

We ate breakfast at eight o’clock this morning

We went to school yesterday

Other

• Another and other are nonspecific while the other is specific.

• If the subject is understood, one can omit the noun and keep the determiner and other so that other functions as a pronoun.

• If it is a plural count noun that is omitted, other becomes others.

• the word other can never be plural if it is followed by a noun.

• I don’t want this book. Please give me another

(another = any other book – not specific)

I don’t want this book. Please give me the other.

(the other = the other book – specific)

This chemical is poisonous. Others are poisonous too.

(others = other chemicals – not specific)

I don’t want these books. Please give me the others

(the others = the other books – specific)