Baggage Information of Vietnam's Airline

8/13/2019 Baggage Information of Vietnam's Airline

1/8

Baggage Information

Hand Baggage

Checked Baggage Allowance

Excess Baggage

Special Baggage

o Sports Baggageo Bike and Bulky Baggageo Pet in Cabin (PETC)o Pets/Animals as checked baggageo Cabin Baggageo Remains

Baggage Restrictions & Disclaimero Disclaimero Dangerous goodso Fragile itemso Perishable itemso Liquido Valuable items

Baggage Security Check

Mishandled Baggageo Pilfered/damaged baggageo Delayed/lost baggageo Baggage liability

Hand Baggage

General conditionsEach passenger can carry onboard a free baggage allowance : two pieces for Business class passenger and onepiece for Economy class passenger. Each piece has a maximum weight of 7kg and the sum of three dimensions shallnot exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches). Vietnam Airlines refuse to carry uncheckedbaggage and may require the passenger to check his baggage in case it exceeds the quantity, weight and dimensionsas specified above.

In general, Vietnam Airlines adopts the international standard hand baggage policy. Individual carriers may, however,

apply a different hand baggage allowance. If your journey involves a connection to other carrier(s), you are advised tocheck with these carriers for details of their policies and ensure compliance.

Additional items could be carried on boardIn addition to free baggage allowance, each passenger may carry, without additional charges, the following personalobjects for use during embarking, disembarking or onboard, provided that such objects are retained by passenger'scustody:

A handbag, pocket book or lady's purse, i.e., which is appropriate to normal traveling dress and is not usedas a container for the transportation of articles which would otherwise be regarded as baggage;

An overcoat, wrap or blanket;

An umbrella or walking stick (except one with metal-filled sharp pointed end)

A laptop computer, a small camera and/or a binoculars;

A reasonable amount of reading materials for in-flight reading only;

Infant's food for consumption in flight; Infant's carrying basket or bassinet;

A fully collapsible wheel chair.

A pair of crutches and/or braces or other prosthetic device for the passenger's use.

Restricted ItemsThe following items which in a passengers possession may be considered as weapons or dangerous objects and arenot accepted as carry-on luggage:
http://vietnamairfares.org/info/baggage.aspx#handbaggagehttp://vietnamairfares.org/info/baggage.aspx#handbaggagehttp://vietnamairfares.org/info/baggage.aspx#checkedbaggagehttp://vietnamairfares.org/info/baggage.aspx#checkedbaggagehttp://vietnamairfares.org/info/baggage.aspx#excessbaggagehttp://vietnamairfares.org/info/baggage.aspx#excessbaggagehttp://vietnamairfares.org/info/baggage.aspx#specialbaggagehttp://vietnamairfares.org/info/baggage.aspx#specialbaggagehttp://vietnamairfares.org/info/baggage.aspx#sportshttp://vietnamairfares.org/info/baggage.aspx#sportshttp://vietnamairfares.org/info/baggage.aspx#bikehttp://vietnamairfares.org/info/baggage.aspx#bikehttp://vietnamairfares.org/info/baggage.aspx#pethttp://vietnamairfares.org/info/baggage.aspx#pethttp://vietnamairfares.org/info/baggage.aspx#petshttp://vietnamairfares.org/info/baggage.aspx#petshttp://vietnamairfares.org/info/baggage.aspx#cabinhttp://vietnamairfares.org/info/baggage.aspx#cabinhttp://vietnamairfares.org/info/baggage.aspx#remainshttp://vietnamairfares.org/info/baggage.aspx#remainshttp://vietnamairfares.org/info/baggage.aspx#BaggageRestrictionsDisclaimerhttp://vietnamairfares.org/info/baggage.aspx#BaggageRestrictionsDisclaimerhttp://vietnamairfares.org/info/baggage.aspx#Disclaimerhttp://vietnamairfares.org/info/baggage.aspx#Disclaimerhttp://vietnamairfares.org/info/baggage.aspx#Dangeroushttp://vietnamairfares.org/info/baggage.aspx#Dangeroushttp://vietnamairfares.org/info/baggage.aspx#Fragilehttp://vietnamairfares.org/info/baggage.aspx#Fragilehttp://vietnamairfares.org/info/baggage.aspx#Perishablehttp://vietnamairfares.org/info/baggage.aspx#Perishablehttp://vietnamairfares.org/info/baggage.aspx#Liquidhttp://vietnamairfares.org/info/baggage.aspx#Liquidhttp://vietnamairfares.org/info/baggage.aspx#Valuablehttp://vietnamairfares.org/info/baggage.aspx#Valuablehttp://vietnamairfares.org/info/baggage.aspx#BaggageSecurityCheckhttp://vietnamairfares.org/info/baggage.aspx#BaggageSecurityCheckhttp://vietnamairfares.org/info/baggage.aspx#Mishandledhttp://vietnamairfares.org/info/baggage.aspx#Mishandledhttp://vietnamairfares.org/info/baggage.aspx#Pilferedhttp://vietnamairfares.org/info/baggage.aspx#Pilferedhttp://vietnamairfares.org/info/baggage.aspx#Delayedhttp://vietnamairfares.org/info/baggage.aspx#Delayedhttp://vietnamairfares.org/info/baggage.aspx#Baggageliabilityhttp://vietnamairfares.org/info/baggage.aspx#Baggageliabilityhttp://vietnamairfares.org/info/baggage.aspx#Baggageliabilityhttp://vietnamairfares.org/info/baggage.aspx#Delayedhttp://vietnamairfares.org/info/baggage.aspx#Pilferedhttp://vietnamairfares.org/info/baggage.aspx#Mishandledhttp://vietnamairfares.org/info/baggage.aspx#BaggageSecurityCheckhttp://vietnamairfares.org/info/baggage.aspx#Valuablehttp://vietnamairfares.org/info/baggage.aspx#Liquidhttp://vietnamairfares.org/info/baggage.aspx#Perishablehttp://vietnamairfares.org/info/baggage.aspx#Fragilehttp://vietnamairfares.org/info/baggage.aspx#Dangeroushttp://vietnamairfares.org/info/baggage.aspx#Disclaimerhttp://vietnamairfares.org/info/baggage.aspx#BaggageRestrictionsDisclaimerhttp://vietnamairfares.org/info/baggage.aspx#remainshttp://vietnamairfares.org/info/baggage.aspx#cabinhttp://vietnamairfares.org/info/baggage.aspx#petshttp://vietnamairfares.org/info/baggage.aspx#pethttp://vietnamairfares.org/info/baggage.aspx#bikehttp://vietnamairfares.org/info/baggage.aspx#sportshttp://vietnamairfares.org/info/baggage.aspx#specialbaggagehttp://vietnamairfares.org/info/baggage.aspx#excessbaggagehttp://vietnamairfares.org/info/baggage.aspx#checkedbaggagehttp://vietnamairfares.org/info/baggage.aspx#handbaggage


2/8

All knives, including hunting knives and others;

Swords;

Bludgeons, blackjacks, billy clubs or similar instruments;

Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it

may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.

If any of these items are found in your carry-on luggage, they will be confiscated by security, and not returned to you.Vietnam Airlines will not assume any responsibility for confiscated items. The above dangerous objects are onlyacceptable to carry as checked baggage.

Firearms and cartridges belonging to ordinary passengers and approved by government authority for carriage andthose officials who have been assigned to travel on duty, such as a law-enforcement officers delivering criminalsshould be carried in the checked baggage. These passengers are required to surrender such arms and cartridges tothe airlines prior to boarding for handling in accordance with air transport regulations

Checked Baggage Allowance

All locations except Americas

Flight/Sector Class of service Maximum

combined weight

Within Asia

Business Class 30 kg

Economy Class 20 kg

Infant 10 kg

To/fromEurope/Australia

Business Class 40 kg

Deluxe Economy

Class

40 kg

Economy Class 30 kg

Infant 10 kg

To/from Americas

Flight/Sector Class of

service

Maximum

Weight

Maximum

number of

pieces

Maximum

dimension

per piece

To/ From

North,

Central andSouth

Americas

BusinessClass

23 kg Two 158 cm (62in)

Economy

Class

23 kg Two 158 cm (62

in)3

Infant 23 kg One 115 cm (45in)

Notes:1Infant is defined as passenger of under 2 years old who does not occupy a seat.

2Plus one collapsible stroller3 The sum of three dimensions of the two pieces does not exceed 273cm (107 in)


3/8

Excess Baggage

Weight System

Domestic within VietnamFlight/ Sector Rate

(including VAT)

Between HAN and

SGN/NHA/BMV/DLI/VCA/PXU/TBB/UIH VND 40,000 / 1 kg

Between SGN and HPH/VII/VDH VND 40,000 / 1 kg

Others VND 20,000 / 1 kg

InternationalZone 1: Vietnam, Laos, Cambodia, Myanmar, ThailandZone 2: Russia in Europe and Southeast Asia, South Asian Subcontinent, Japan/Korea, North/Central Pacific,Southwest Pacific (except Zone 1 and Japan)Zone 3: Japan and Europe, Middle East, Africa (except Russia in Europe)

From/To Zone 1 Zone 2 Zone 3

Zone 1 USD 5 / kg USD 10 / kg USD 20 / kg



Piece System

Itinerary Maximum weight

per bagMaximum

dimension per

bag

Regulation

for number

of Piece

Rate

To/ From

North, Centraland South

Americas

23 kg (50 lbs) 158 cm (62 in) From 3rd to

10th checkedpiece

USD 150

per piece

Over 23 kg (50

lbs)up to 32 kg (70

lbs)

158 cm (62 in) Per piece USD 50

Over 32 kg (70

lbs)up to 45kg (100 lbs)

158 cm (62 in) Per piece USD 450

23 kg (50 lbs) Over 158 cm (62in) up to 203

cm(80 in)

Per piece USD 175

23 kg (50 lbs) Over 203 cm (80

in) up to 292

cm(115 in)

Per piece USD 300

Note: Separate fees are applied for exceeding size, weight, and quantity limitations.E.g. 1 extra piece of baggage exceeds the weight and size limits, it will be subject to three fees: one for the extra bag,one for the weight limit, and one for the size restrictions. Fees are charged for each additional bag, each way.

Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines


4/8

In compliance with the new baggage policy issued by the International Air Transport Association (IATA), free baggageallowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flightsprovided by other airlines will be based on a new method. Please contact your travel agent or local reservations officefor more details.

Special Baggage

Sports Baggage

Sport Baggage accepted for carriage includes the following:

Golf set:One golf set includes one golf bag containing maximum 14 golf clubs, 12 golf balls, T-shapeddevices with total weight of not more than 20 kg. Equipment other than above-mentioned items shall not beregarded as golf set.

Snow ski set: A snow-ski set includes one set of skis, a pair of ski poles, and a pair of ski shoes or boots.Equipment other than above-mentioned items shall not be regarded as standard ski set.

Surfboard:A sport equipment for wave surfing includes a surfboard

Scuba diving equipment:Scuba diving equipment set includes a scuba cloth, a breath tube, a pair ofscrews, and a diving mask. The equipment that belongs to the dangerous goods group (for example:pressure- gauge, scuba) shall not be accepted.

The request for transport of Sport Baggage must be booked in advance at least 24 hours prior to the flights estimatedtime of departure (ETD).

Sport Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport.

Bike and Bulky BaggageBulky baggage to be carried as checked baggage includes large size items (total dimensions of exceeding 203 cm)and/or overweight ones (weighing over 32 kg/baggage). Bulky baggage must be packed in a neat manner withoutsharp-pointed angles.

Bikes to be carried as checked baggage include all kind of regular bikes, sport bikes, powered bikes (operated bythermo-battery or electric-battery etc.).

Bike must be packed in a manner that satisfies the following requirements:

Handle bars are positioned along the length direction of the bike.

Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole

The tires must be flatted/deflated before being packed

Bike must be packed in box.

Pet in Cabin (PETC)

Offer to Business Class, Platinum and Elite Plus of Skyteam passenger on the direct flights operated by VNfrom Noi Bai, Tan Son Nhat to Charles De Gaulle (France), Shremetyevo 3 (Russia), Incheon, Busan(Korea), Canton (China).

PETC reservation must be made in advance; minimum 36 hours before departure

PETC should be accompanied by valid health and rabies vaccination certificate, entry permit and otherdocuments required by countries of departure, transit and entry.

This service will be charged

Please contact to Vietnam Airlines ticketing offices or agents for futher information.

Pets/Animals as checked baggagePets carried as checked baggage include dog, cat and bird. Other animals can only be carried as cargo.

Request for Pets services should be made at least 24 hours prior to time of departure.

Pets should be accompanied by valid health and rabies vaccination certificate, entry permit and other documents


5/8

required by countries of departure, transit and entry.

Passenger requiring pets services shall assume all risks of injury, sickness or death during carriage.

Only pets in healthy state without offensive smell is accepted for carriage. Bad health condition or pregnant Petsshall be rejected.

This service will be charged.Cabin BaggageCabin baggage (CBBG): For fragile, bulky or high value items such as large musical instrument, painting or antique

bottle which are not suitable to load in cargo compartment could be carried as block seat baggage in cabin. CBBGservices request should be made at least 24 hour prior to ETD.

Articles too large or of weight over 75 kg per seat, pressure on seat over 0.046 kg/cm2 (equivalent to 75kg/40cmx40cm seat area) shall not be accepted. Three-dimension size of CBBG should not exceed 40cm x 50cm x160cm for B777, A330, A321, A320 and not exceed 40cm x 50cm x 95cm for F70 and ATR72.

CBBG must be packed to ensure not scratch the seat, or harm the nearby passenger.

This service will be charged.

RemainsDead body is only accepted and carried as cargo and must follow cargo handling regulations.

Ashes may be accepted as carry-on baggage or checked baggage provided that passenger possesses QuarantineCertification of Medical Center (City or Province level). Ashes must be firmly packed so that it can withstand clashing.

Remains shall only be accepted as checked baggage in domestic flights, provided that the following conditions aremet:

An agreement must be made in advance between passenger and carrier.

Remains must be granted Quarantine Certification by Medical Center (City or Province level).

Remains must be firmly packed and put in hard container to ensure not to be damaged and smelled,observing the instruction of Medical Center.

Baggage Restrictions & Disclaimer

DisclaimerVietnam Airlines will not be responsible for any damage of baggage due to force majeure including but not limited to

act of God, war, strike, trade embargo...

Vietnam Airlines will not responsible for damage due to items or objects inside the passengers baggage. In caseitems contained in the baggage of customers led to the damage of Vietnam Airliness assets or other passengersbaggage, the passenger must compensate all the damage and loss that Vietnam Airlines has to bear due to the thatdamage.

Vietnam Airlines will not responsible for damage of fragile, perishable items, money, jewelry, note, bond or anyvaluable documents, passport, identity paper, sample contained in the checked baggage whether Vietnam Airlinesknows passenger put those items or objects in their bags or not. Vietnam Airlines will not responsible for handlingcomplaint sent after time limits for claim.

Vietnam Airlines will not responsible for compensating for any damage which is discovered outside the baggage claimarea or in case Vietnam Airlines is not informed about the damage right at the baggage claim area.

Responsibility of Vietnam Airlines for baggage attached limited release tag

For baggage rejected at gate due to over weight or oversize and attached limited release tag, Vietnam Airlines willnot responsible for paying the delay compensation.

For the baggage attached limited release due to damage, improper coverage, fragile, perishable, VietnamAirlines will not responsible for any complaint of damage which has been waved of responsibility

Dangerous goodsDangerous Goods are article or substance which are capable of posing a risk to health, safety, property or theenvironment such as acids, radioactive materials, poisons and explosives but also certain unlikely items such asmagnets, wheelchair with wet-cell batteries, breathing apparatus with compressed gas cylinders, bull semen packed in


6/8


7/8

limited items. If passengers are unwilling to comply with such a request, the carrier may refuse to carry them or theirbaggage. In such case, the carrier will not accept liability for the carriage of passengers and their baggage, except forrefunding the ticket(s), applying the carriers current regulations.

Mishandled Baggage

Pilfered/damaged baggageUpon the receipt of the baggage, passenger must inform immediately any irregularities (pilferage, damage, delay) atthe baggage claim (Lost and Found counter) for Vietnam Airlines s staff to open a property irregular report (PIR). At Noibai International Airport:Lost and Found counter: 1st floor of Noibai International AirportHanoi CityViet Nam.Telephone: (84-4)38840008 or (84-4)38865002 extension 3134E-mail:[email protected];[email protected]

At Tan Son Nhat Internation Airport:Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet NamTelephone: (84-8) 35470415 or (84-8) 38446665 extension 6062E-mail:lost&[email protected]

Receipt by the passenger without complaint is the prima facie evidence that the baggage has been delivered in goodcondition and in accordance with the document of carriage.

Delayed/lost baggageIn the event that you arrive at the destination without your checked baggage, please be assured that we will doeverything possible to assist you. We apologize for the mishandling of your baggage and will do our best to trace yourbaggage and deliver it to you as soon as possible.

Your baggage details have been entered into our worldwide computerized baggage tracing system, please click hereto display information about your delayed bag.

In the case of delay, the person entitled to the delivery must complain to the carrier, at the latest, within twenty one(21) days (basing on the seal of post office if any) from the date the baggage has been placed at his disposal.

In the case of lost baggage, the person entitled to the delivery must complain to the carrier, at the latest, within twentyone (21) days (basing on the seal of post office if any) from the date the baggage should have been received by thepassengers.

Every complaint must be made in writing and dispatched within the time-limits mentioned above. Any complains failingto arrive within the time-limits and not in writing form shall not be considered to process.

Baggage Delivery

We will advise you as soon as your baggage is located and will deliver it to the address you specified, subject to localCustoms regulations. Alternatively, you may collect your baggage at the airport

Baggage liabilityFor flights where Warsaw Convention 1929 amended by Protocol Hagues 1955 applies:

The limits of Vietnam Airliness liability for checked baggage is USD 20 per kg (or other currency equivalent)

Limits of Vietnam Airliness liability for cabin baggage does not exceed USD 400 per passenger (or localcurrency equivalent)

For European routings (flight to or from an European Union (EU) countrywhere EC Regulation 785/2004 dated21/4/2004 applies)

Limits of Vietnam Airliness liability for damage of baggage (including cabin baggage, belongings, checkedbaggage) is not exceeding 1000SDR/ passenger (or local currency equivalent)

In case of both cabin baggage and check baggage of a passenger are damaged for various reasons, compensationis made according to the actual damage but not exceeding the limits of Vietnam Airliness liability for that passenger(SDR 1000 or local currency equivalent)

This regulation does not apply for value-declared baggage.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:lost&[email protected]:lost&[email protected]:lost&[email protected]:lost&[email protected]:[email protected]:[email protected]


8/8

Limits of Vietnam Airliness liability for baggage requiring a seat in the cabin (CBBG) does not exceed the limits ofVietnam Airliness liability for checked baggage.

Baggage Information of Vietnam's Airline

Documents

Transcript of Baggage Information of Vietnam's Airline