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    Managing B2B MarketingChannels in Oil & GasIndustry

    BYMALLEBOIN A SRIKAN ! YA"A#$RA#EEN ! ANS"ASAN%EE SARA# K%RANKR ROYE SANOS! KMARSANOS! KMAR SS!ANAN

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    Indian Oil and Gas Industry

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    Second largest refiner 

    in Asia

    •   At the end of 2014, India had 222.4 MMTPA of provisional refining capacity, maing ilargest refiner in Asia an. !y 201" the oil refining capacity of India is e#pected to rise athan $10 million tonnes. Private companies o%n a&o't 2(.$1 per cent of total capacity

    )orld*s fo'rth+largest

    energy cons'mer 

    • India*s energy demand is e#pected to do'&le to 1,44 Mtoe &y 20$- from -(- Mtoe Moreover, the co'ntry*s share in glo&al primary energy cons'mption is proected to inc&y 20$-

    In 2014, /o'rth+largest

    cons'mer of oil andpetrole'm prod'cts

    • In 2014, India cons'med $.- m&pd oil, %hile the cons'mption is estimated to reach 4/1, e#panding at a A3 of $.2 per cent d'ring /05/1/. !y 202-, India is e#p

    overtae 6apan to &ecome the third+largest cons'mer of oil.

    /o'rth+largest 783

    importer in 2014

    • 783 imports acco'nted for a&o't one+fo'rth of total gas demand. India9s gas demand&e more than do'&le over the ne#t five years .

    • India increasingly relies on imported 783: the co'ntry %as the fo'rth+largest 783 impoacco'nted for -. per cent of glo&al imports.

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    ! NOIA. tMMO EQUl'T'fFOUHOA.l'IOM

    wwwJ bef .org

     A; India is the %orld*s fo'rth+largest energy

    cons'mer ?2014@: oil and gas acco'nt

    for $" per cent of total energy

    cons'mption

    Silled %orforce

     A&o't 1$,$4" people %ere employed

    in the petrole'm ind'stry at the end of

    /1$

    >

    The niversity of Petrole'm and

    =nergy St'dies in ;ehrad'n,

    ttarahand, is Asia*s first and only

    energy 'niversity

    >

    > ;emand for primary energy in India is to

    increase threefold &y 20$- to 1,-1

    million Tonnes of Bil

    > =C'ivalent from -$ million

    Bil =C'ivalent in 2012

    Tonnes of 

     Advantage

    India>

    Policy s'pport

    3overnment has enacted vario's policies

    s'ch as the 8e% =#ploration 7icensing Policy

    ?8=7P@ and oal !ed Methane ?!M@ policy

    to enco'rage investments

    S'pportive /;Ig'idelines

    > The government allo%s 100 per cent /oreign;irect Investment ?/;I@ in

    private sector refining proects

    'pstream and

    In a ne% policy in 201$ companies that have

    e#isting petrole'm and mining licenses are

    allo%ed to apply for shale oil D gas licences

    >

    > The /;I limit for p'&lic sector refining proects

    has &een raised to 4( per cent %itho't any

    disinvestment or dil'tion of domestic eC'ity in

    the e#isting PSs8e% domestic nat'ral 3as pricing g'idelines

    has &een enforced on 10th 6an'ary 2014

    >

    /1

    Bilons'mpti

    4.0 m&pd

    3as

    ons'mpti

    11(.0- &c

    2014

    Bilons'mptionE

    $.- m&pd:

    3as

    ons'mptionE

    -0. &cm

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    STAT=+B)8=; BMPA8I=S ;BMI8AT= BI7 A8; 3AS I8 I8;IA

    India has &ecome the third+largest energy cons'mer in 201-

    In 201-,oil prod'ction in the co'ntry reached 0."- m&pd as compared to 0." m&pd in 2014 registering a percent, In 2014, co'ntry had, -." &illion &arrels of proven oil reserves

    India had 1.4 tcm of gas proved reserves and prod'ced $$. &cm of gas in 201- %hich is e#pected to rise a

    $$."$ &cm in 201

    o'tp't ?/14@

    sector 

    com&ined capacity of 1.$0 m&pd

    considera&le maret share ?$0 per cent@

    aro'nd 10 per cent of total refining capacity

    ;o%nstream

    segment 5

    refining,

    processing and

    mareting

    > IB7 is the largest company, operating 10 o't of 22 Indian refineries, %

    > eliance la'nched India*s first privately o%ned refinery in 1((( and ga

    > =ssar*s IB7 operates a 11,214 m net%or of cr'de, gas and prod'ct pipelines,

    a capacity of 1. m&pd of oil and 10 mmscmd of gas> This is aro'nd $0 per cent of the nation*s total pipeline net%or

    pstream

    segment +

    e#ploration and

    prod'ction

    > State+o%ned B83 dominate the 'pstream segment

    > It is the largest 'pstream company in the =#ploration and Prod'ction ?=

    segment, acco'nting for appro#imately per cent of the co'ntry*s tota

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    ;B)8ST=AM S=3M=8TE ;ISTI!TIB8 A8; MAF

    G

    ;o%nstream distri&'tion statistics ?H000 tonIn /1$, total sales of petrole'm prod'cts &y companies%ere 14.-2 mmt, 'p 1."$ per cent from the previo's fiscal

    year  $.$$."" $.$

    G

    G

    The total n'm&er of retail o'tlets increased to 4(,-?incl'ding private@ in April 2014 from 4,12 in April 201$

    IB o%ns the ma#im'm n'm&er of retail o'tlets in

    the

    co'ntry ?4.( per cent of total@, follo%ed &y P7 ?2.2"

    per cent@ and !P7 ?24."4 per cent@: private firms o%n the

    remaining

    -.( -".---.-2-2.1041.-

    $.1

    G

     As of April 1, 2014, there %ere 1$,( 7P3 distri&'tors inIndia /0 /0( /10 /11 /12 /1$

    7P3 Pipel ine Prod'ct Pipeline

     As of AprPipeline

    apacity ?mmtpa@

     As of April 1, 2014

    7ength

    Prod'ct Pipeline "".41 11,1

    7P3 Pipeline 4.-$ 2,$

    $.-0$.$4

    2."-

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    MARKEING AN" "ISRIBION'"O(NSREAM

    > MARKETING OF FINISHED PRODUCTS FROM PRODUCTION CENTRES (REFINERIES) TO

    CONSUMPTION CENTRES (INDIVIDUA CUSTOMER! INDUSTRIA CONSUMER)

    > CONSIST OF STORAGE AND DISTRI"UTION CENTRES ( INSTAATION ! TERMINA ! TAP O

    DEPOT)# PG "OTTING PANT# AIR FIED STATION (AFS)# U"EOI "ENDING PANT(ORETAI OUTETS(RO)# AND ADMINISTRATIVE OFFICES

    Down-stream s!!l" #$a%nRefineryterminals

    Inland / TapOff Terminals

    Customers

    Depots

    Retail Outlets

    PortTerminals

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    MARKEING AN" "ISRIBION'"O(NSREAM

    > M$%&randu% &' C&lla&rati&n (MOC) $t$$n t*$ &il +&%,a'&r s*arin- ,r&du+t and 'a+iliti$s t& &,ti%i.$ $/$+ti0$ utili.a

    &' ,r&du+t and 'a+iliti$s> M&nt*ly industrial l&-isti+ ,lan %$$tin- (IP) '&r 1nali.in-

    ,r&du+t %&0$%$nt and distriuti&n ,att$rn '&r $nsuin- %&nt*$ asis &' r$1n$ry ,r&du+ti&n# ,r&du+t a0ailaility# +&nsu%and d$%and

    > Industry C&&rdinati&n 2 R$-i&nal l$0$l +&&rdinat&r (RC) # Stl$0$l +&&rdinat&r (SC) and Distri+t l$0$l +&&rdinat&r (DC)

    I3 RC4 D$0$l&,in- an industry a,,r&a+* t& any di5+ulti$s,r&l$%s $n+&unt$r$d y t*$ industry

    II3 SC4 R$,&rts t& RC3 An int$r%$diary $t$$n Industryt*$ Stat$ G&0$rn%$nt it* r$-ard t& a0ailaility anddistriuti&n &' ,r&du+ts

    III3 DC4 R$,&rt t& SC3 T& $nsur$ +&&rdinati&n it* distri+taut*&rity it* r$-ard t& distriuti&n &' ,r&du+ts in t*$ d

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    MARKEING AN" "ISRIBION'"O(NSREAM

    Industry %$$tin- '&r ,ri+$ 16ati&n 2 T& %&nit&r ! 16in- ,&' r$tail ,r&du+ts (MS ! HSD ! PDS KEROSENE!PG(D)

    r$s,$+t &' '&ll&in-

    i3 C&%%issi&nin- &' n$ r$1n$ry

    ii3 C&%%issi&nin- &' n$ installati&n ! t$r%inal

    iii3 C&%%issi&nin- &' n$ ,i,$lin$s

    i03 C&%%issi&nin- &' n$ d$,&t ! ta, &/ ,&int

    03 C&%%issi&nin- &' n$ r$tail &utl$t

    0i3 C*an-$ in t*$ RTKM &' r$tail &utl$ts

    0ii3 R$0isi&n in 'r$i-*t +*ar-$s

    0iii3 S*i'tin- &' ,ri+in- ,&ints

    i63 C*an-$s ! i%,&siti&n &' statut&ry l$0i$s

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    MARKEING AN" "ISRIBION'"O(NSREAM

    Ty,$s &' Mar7$t> 8A9 Class Mar7$t 2 M$tr&s and &t*$r +iti$s *a0in- ,&,ulati&n &0$r :; la+s as ,$r

    > 8"9 Class Mar7$t 2 Citi$s *a0in- ,&,ulati&n $t$$n > la+s t& :; la+s as ,$r : 8C9 Class Mar7$t 2 All &t*$r t&ns ! +iti$s n&t +&0$r$d 8A9# 8"9 and 8E9 %ar7$ts l&+ati&ns &n Nati&nal ! Stat$ Hi-*ays

    > 8D9 Class Mar7$t 2 RO?s &n Nati&nal ! Stat$ Hi-*ays

    > 8E9 Class Mar7$t 2 R$%&t$ ar$as n&t +&0$r$d y Nati&nal ! Stat$ Hi-*ays and ,+&nsu%,ti&n *a0in- n& R$tail Outl$t it*in :; K% radius

    Ty,$s &' Mar7$tin- C*ann$lsR$tail  A sit$ RO 2 C&%,any &n$d 'a+iliti$s and +&%,any +&ntr&ll$d &r d$al$r +&ntr&

    " sit$ RO 2 D$al$r &n$d 'a+iliti$s and d$al$r +&ntr&ll$d

    A-$n+y '&r K$r&s$n$ ! DO # uri+ants ! Gr$as$s 2

    Dir$+t C&nsu%$r ,u%,s '&r HSD

    a3 Dir$+t Cust&%$rs '&r HSD # FO # DO # SHS # NAPTHA# PG # "ITUMEN# "ASE O

    U"RICANT AND GREASES# ATF ETC

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    ;emand /orecasting

    > hey tra)k last *+e years sales *gureand *nd ,ut the gr,-th rate

    > hey als, tra)k gr,-th rate ,.aut,/,0ile sales1

    >$etr,leu/ /inistry gi+es t,talr,du)ti,n lan1

    >Sa/e haens in B$CL1

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     After sale service

    >3,r industrial r,du)ts they take.eed0a)k ,. huge )ust,/er and)are.ully l,,k a0,ut the need1

    >3,r retail r,du)ts there is n, a.tersales ser+i)es4 all the ser+i)es area+aila0le ,n etr,leu/ u/1

    >3a)ility .,r tru)k dri+ers t, take 0ath4ha+e .,,d and ),ld drinking -ater1

    >"ri+ers )an slee and rela5 ,n u/1

    >N, standard .eed0a)k /e)han.eed0a)k is taken ,nly .r,/ lar)ust,/ers1>Se)ial etr,')ard .,r l,gisti)s

    ),/anies is r,+ided1>L,gisti)s ),/anies get 2 /,n)redit eri,d1

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    SM 5 InJo't&o'nd logistics

    >In0,und as -ell as ,ut0,und l,gisti)sare ,uts,ur)ed1

    >Industrial )ust,/ers ha+e an ,ti,n,. using their +ehi)les ,r ),/any6s+ehi)le1

    >N, ),/any ,-ned +ehi)le1

    >In0,und l,gisti)s is ,uts,ur)ed

    >Out0,und l,gisti)s is 789

    ,uts,ur)ed and 789 ),/any,-ned1

    >Any )ust,/er d,n6t ha+e any t, use their +ehi)le1

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    A,int/ent ,. dealer1

    > hey :st de)ide the la)e and thengi+e ad+ertise/ent1

    >Inter+ie- is taken ,. ali)ants1

    >I. any ers,n is -illing t, ,en aretail ,utlet in his l,)ality then he )analy in !$CL1

    >Sa/e r,)ess is .,ll,-ed 0y B

    >Only ),/any de)ides -here,en retail ,utlet1

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    EOL

    > Essar Oil is a .ully integrated ,il & gas ),/any ,.internati,nal s)ale -ith str,ng resen)e a)r,ss thehydr,)ar0,n +alue )hain .r,/ e5l,rati,n & r,du)ti,re*ning and ,il retail1

    > Essar Oil ,-ns India;s se),nd largest single site re*neha+ing a )aa)ity ,. 28 /illi,n t,nnes and ),/le5ity

    ::1 It has a ,rt.,li, ,. ,nsh,re and ,=sh,re ,il & gas 0l,

    -ith a0,ut :1> 0illi,n 0arrels ,. ,il e?ui+alent in reserres,ur)es1

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    EOL

    > Essar Oil4 thr,ugh a .ran)hise /,del4 t,day ,eratesar,5i/ately :4778 ,erating retail .uel ,utlets a)r,India1 An,ther :@88 are in +ari,us stages ,.i/le/entati,n1

    > he ),/any is n,- l,,king at e5anding its retailnet-,rk1

    > Additi,nally4 the ),/any is in)reasing n,n'.uel retaia)ti+ities in this ,rt.,li, ,. retail ,utlets t, r,+ide aadditi,nal s,ur)e ,. re+enue1

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    EOL

    > Essar Oil is the *rst ri+ate ),/any in India t, enterre*ned r,du)ts /arketing se)t,r1

    > Essar rea)hes e+ery ),rner ,. the ),untry ),+ering thnati,nal and state high-ays and the rural areas1 Essasulies high'?uality etr,l and high'seed diesel1

    > (idesread net-,rk has )reated an e5)ellent land 0aresulting in the de+el,/ent ,. N,n'3uel Retail N3Rr,/ising 0usiness )hannel .,r ,ur retail t,day sin)e .a)ilitates high .,,t.alls4 in)reased )ust,/er a)ti+ati,high re)all +alue -ith a r,*ta0le utiliati,n ,. the resite1

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    EOL

    > A,,li+ati&ns '&r P$tr&l Pu%,s

    > Essar Oil in+ites ali)ati,ns .r,/ interested e,le t, set u etr,l u/sthe ),untry1 Interested e,le /ust ,ssess land suita0le .,r etr,l u/s r,/inent l,)ati,ns1 Essar Oil sees i//ense ,tential .,r gr,-th in 0usinediesel and etr,l stati,ns1

    > (e are n,- l,,king at ,ening retail net-,rk in .,r/ats like C,/any O-nC,/any Oerated COCO4 C,/any O-ned "ealer Oerated CO"O4 in t, the e5isting "ealer O-ned "ealer Oerated "O"O

    > EOL has re)ently 0een aggressi+ely adding /ulti'.uel ,ti,ns .,r its )ust,/already has tie'us -ith GS$C4 GAIL GAS4 Sa0ar/ati Gas4 Adani Gas and GuGas C,r,rati,n .,r selling CNG4 0esides tie'us -ith MGL and Aegis L,gistselling Aut, L$G in its ,utlets1 Currently4 2F ,. EOL6s retail ,utlets ha+e CNG.a)ilities4 and *+e ha+e Aut, L$G n,les1

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    EOL

    > ie'us -ith ,ther ,il /arketing ),/anies als, gi+es Essar a))ess t, r,du)t4 and the right t, use their ter/inals and .a.,r the la)ing and /arketing ,ur r,du)ts1 hr,ugh this -e resen)e at /,re than 8 suly l,)ati,ns a)r,ss India1

    > All N3R a)ti+ities are designed t, ser+e the +arying needs ,.)ust,/ers1 his has )reated s,/e /utually 0ene*)ial allian)a)r,ss +ari,us )ateg,ries su)h as Aut,/,0iles4 Lu0ri)ants4

    Agr,)he/i)als4 Banking4 ele),/ and 3,,d and Be+erages1 tie'us -ith leading layers su)h as E5ide4 SER#O4 CASROL OAL4 EL34 % K yres4 B,s)h4 SBI 4 (estern ni,n M,ney ranA/ul4 Ca.H C,=ee "ay4 "insha-s4 !eritage 3,,ds4 $esi4 Biry!,use4 Nati,nal Seeds C,r,rati,n ha+e .a)ilitated /a5i/u/)ust,/er ),n+enien)e and satis.a)ti,n1

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    Bulk Business

    >EOL ,=ers a -ide range ,. r,du)ts t, 0ulk )ust,/ertraders and dire)t )ust,/ers in the industrial andtrans,rt se)t,rs1 A range ,. etr,leu/ r,du)ts ),+nu/er,us ali)ati,ns are ,n ,=er t, industrial )ust,like ,-er lants4 and )he/i)al4 .ertilier and shiin),/anies1

    > It has re)ei+ed ar,+als t, suly A+iati,n ur0ine 3A3 t, the Indian Ar/ed 3,r)es4 and has tie'us -it/arketing ),/anies4 na/ely Bharat $etr,leu/C,r,rati,n Ltd B$CL and !industan $etr,leu/C,r,rati,n Ltd !$CL1