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NON VERBALCOMMUNICATION.

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Objectives

After this session you will be able to:

Define and elaborate the term non-verbal communication.

Understand the significance of non-verbal communication inorganizations.

Discuss the two major forms of non-verbal communication.

Elaborate the various types of non-verbal cues.

Understand the interpretation of non-verbal messages.

Discuss the tips for effective use of non-verbal means.

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DEFINITIONS

It is communication through any means other than words

It is the transmission of messages by some medium other thanspeech or writing

It refers to all external stimuli other than the spoken or writtenwords and that includes body motion, characteristics of voice,appearance and space distancing

It is the communication that uses non-linguistic means to conveythe message

It refers to the transfer of meaning by body language, space ,time,paralanguage.

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Forms of non-verbal communication

1. Conscious non-verbal communication .

2. Subliminal non-verbal communication .

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Conscious non-verbal communication

Senders are aware that they are aware that they are sendinga message and are aware of the general receivers too areaware of meaning.

A hug , A Shake hand , A Smile.

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Subliminal non-verbal communication

Subliminal communication addressed to the subconscious mind of receiver may not be conscious aware

Gut feelings relate to subconscious reading

Uniform of judges , police subliminally communicate authority.

Well dressed person conveys success a credibly

Poor dressing lack of credibility.

Young ,beautiful people in ads.

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Goals

A general non-verbal communication helps in achievingmany goals.

To create impressions. To manage interactions.

Expressing emotions.

To send relational messages.

To convey deception.

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TYPES OF NON-VERBAL COMMUNICATION

Kinesics Facial expression, posture and gesture

oculesics Eye contact

Haptics The communication of touch

Proxemics The communication of space and proximity

Appearance and artifacts The physical characteristics, the attire and theaccessories such as perfume, make-up and

jewellery etc

Paralinguistics and Vocalics Variations in pitch, speed, volume and posesthat convey meaning

Chronemics The effects of time on communication

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Posture

The whole body is used

Slumped low goals

Erect high spirit, confidence energy

Lean forward open & interested

Lean away defensive & disinterested

Uncrossed arms open willingness to learn

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Oculesics

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GUIDELINES ON EYE CONTACT

If you have trouble staring someone in the eye, look at somethingelse on their face

When speaking to a group look at everyone

Look at people who are the key decision makers or hold power

Look at reactive listeners

Do not look at the floor, scripts or anything that causes you tilt yourhead away from the receiver

Do not look at bad listeners who may distract you

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TIPS FOR EFFECTIVE NON-VERBALCOMMUNICATION

A. Observe and understand the non-verbal signals being sent your wayon a moment to moment basis

B. Use good eye contact

C. Stop what you were doing when your listeners look glassy eyed orbored

D. Use the tone of your voice the way a musician uses an instrument

E. Adopt the most appropriate posture that suits the occasionF. Express gratitude to your audience when they are being attentive

and responsive

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CONTD

G. Soak in the pats/hugs that others give you

H. When you are confronting someone who you are in a close

relationship with, reach out to take his hand in both of yours

I. Understand the cultural nuances of the various forms of non-verbal communication

J. When there is a contradiction between the verbal and non-verbal messages of a person you are listening to, try toaccess the situation with the help of non-verbal cues