August 2017

ReachGibtelecom introduces next generation technologies On 4 July Gibtelecom signed an agreement with Ericsson for the deployment of an IP Multimedia Subsystem (IMS) solution IMS is a technology ecosystem for delivering next generation multimedia converged services over � xed and mobile networks providing customers with a variety of new and improved services and features, including high-de� nition (HD) calling and instantaneous call setup times on their mobile devices. This will be done by introducing Voice over LTE (VoLTE). Currently, Gibtelecom’s 4G+ LTE (Long Term Evolution) mobile network which is capable of delivering bandwidth speeds in excess of 300Mbps focuses on

data sessions, with voice calls reverting back to the Company’s legacy 2G or 3G networks. By using VoLTE, customers will soon � nd that calls are made over Gibtelecom’s 4G+ network, whilst keeping their high bandwidth mobile data connections alive at the same time. IMS will also facilitate the introduction in due course of 5G mobile services in Gibraltar. The introduction of the IMS platform will also see the replacement of Gibtelecom’s System X � xed line switch, housed at City Hall, which has served Gibraltar’s � xed line communications for the better part of three decades. Present at the signing ceremony with Gibtelecom CEO, Tim Bristow, and Director of Technology, Jansen Reyes, was Jose Antonio Lopez, President of Ericsson Iberia and Morocco, who said he was delighted that Gibtelecom had chosen Ericsson’s IMS solution. Both companies have had a long standing relationship which commenced in 1994, when Gibtel introduced mobile telecommunications to Gibraltar. Gibtelecom and Ericsson have since worked in partnership to ensure that Gibraltar’s mobile telecommunications market continues to develop, introducing GPRS (2.5G) in 2002, 3G in 2007 and 4G+ in 2016.

Above: From left to right; Adrian Moreno, Chief Operations O� cer, Gibtelecom; Jansen Reyes, Technology Director, Gibtelecom; Tim Bristow, Chief Executive O� cer, Gibtelecom; Jose Antonio Lopez, President of Ericsson Iberia and Morocco and Anselmo Carrascosa, Ericsson Head of Account Managers

Below: Tim Bristow and Jose Antonio Lopez signing the agreement on behalf of Gibtelecom and Ericsson respectively

Gibtelecom supports Samaritans charity Gibtelecom recently made a contribution of £1,000 towards the newly formed “Gibraltar Samaritans” charity The presentation of the cheque was made by Darrell Farrugia from Gibtelecom’s Marketing team to Marielou Guerrero, Chairperson of the charity. The Gibraltar Samaritans is a volunteer-led organisation which will operate a free con� dential helpline to anyone experiencing distress, despair or suicidal feelings. The helpline is due to launch later this year. Once established, local users will be able to contact the helpline on 116123, free of charge.

An iPad Gibtelecom customers can win an iPad in our quarterly ‘Reach and Win’ (31July 2017 – 30 September 2017) competition.

Choose the correct answer to the question below by ticking the box provided to be entered into the draw.

Gibtelecom recently launched ‘Roam like at home’. Does this mean you can roam anywhere in the European Economic Area at no extra cost?

Yes

No

To enter please hand in this form with your details below by 30 September 2017 at Gibtelecom’s Customer Services Centre at 15/21 John Mackintosh Square or via the Freepost envelope provided. You may also email your answer to reach@gibtele.com Visit www.gibtele.com for competition terms and conditions, and privacy policy.

Name: Phone or account number:

An iPad

Updates to your Gibtelecom monthly invoice In July this year we introduced new features on our Gibtelecom monthly invoice which provide more details on discounts and allowances

Customers are now able to see at a glance inclusive minutes, texts and data used, as well as any applicable discounts for each of your Gibtelecom services. This includes usage whilst roaming abroad in the European Economic Area (EEA), which, with the introduction of “Roam like at home” as from the

beginning of June 2017 is included within your local mobile plan allowances. This will help provide even more clarity on how your bundle allowances are used as well as how discounts are applied. The image below shows an illustration of the new bill’s “Discount & Allowances” section on the Gibtelecom monthly invoice.

Reach and Win Competition Flordelis Massetti was the winner of an iPad in Gibtelecom’s quarterly Reach and Win competition The competition ran during the months of April, May and June this year. The question was ‘What is Gibtelecom’s latest promotional

bundle called?’ with the correct answer being ‘Monster Bundle’. Flordelis Massetti is pictured below receiving her prize with Alexandra Holliday from Gibtelecom’s Marketing team.