August 2012 Agency Survey. Dental45 Car repairs38 Medical procedures/equipment35 Driving Lessons30...
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Transcript of August 2012 Agency Survey. Dental45 Car repairs38 Medical procedures/equipment35 Driving Lessons30...
August 2012
Agency Survey
Name the products and or services you would like to see your clients be able to apply for a NILS loan
Dental 45
Car repairs 38
Medical procedures/equipment 35
Driving Lessons 30
School resources 30
Education 30
Funeral 27
Solar panels 27
Product / Service %
If WANILS could get rebates on Energy Efficient items would you encourage your clients to purchase the more energy efficient product?
Yes 93%
No 7%
Do you think you or your agency would process more NILS applications if the current list of items was expanded to include other product and services?
Yes 83%
No 17%
Do you think WANILS loans in their current form provide what your clients needs are in today’s environment? If not why?
No 66%Yes 34%
Standout comment:I like the idea that you are considering more energy conserving/conscious items and in recognition of the general hardships the community is facing, looking at including health & wellbeing items, school related costs etc. Fabulous vision being shown for an evolving society and the need for social inclusion.
WHY?
More expanded items 45%Simpler paperwork 8%More than 2 items 5%
Transport for clients (vouchers) 5%Pre purchase for transitional housing clients 3%
What could WANILS do to provide a better No Interest Loans service to you and your clients?
Simpler process and reduced paperwork 21%Faster processing 21%Increase products services 8%Change criteria (income levels, loans max) 5%More training 5%Deals with traders and more of them 5%Travel vouchers for clients 5%Increase promotion of WANILS 5%Online apps 3%WANILS paid person in agencies 3%
Already provide a great service 18%
WANILS will soon be delivering “pre-paid A4 envelopes” to agencies that do NILS applications to assist with the cost burden. Is there any other way WANILS can assist you?
Yes 36%
No 62%
• More specific criteria• Assist with consumerable’s• Pay for agency staff time• Travel vouchers for clients
• Electronic applications• Simpler paperwork• Faster approval times• Open over Christmas• Direct follow-up with clients for
gaps
NO INTEREST LOANSCALL 9354 7611FREECALL 1300 365 301(LANDLINE ONLY)
www.wanils.asn.au
Questions
