Date of publication: September 2016Reference: 4674© Pennine Care NHS Foundation Trust

Working together LIVING WELL

@PennineCareNHSwww.penninecare.nhs.uk

Patient Advice and Liaison ServiceThe Patient Advice and Liaison Service (PALS) acts on behalf of service users, families and carers to negotiate prompt solutions and help bring about changes in the way that services are developed. As well as providing a confidential advice and support service, PALS will help guide you through the different services available from the NHS. Tel: 0161 716 3178

Comments and complaintsWe want to learn from comments and complaints about our services. If you have any, please speak with a member of staff. Every effort will be made to resolve any concerns and complaining will not cause any difficulties in your care with us. You can also contact the Trust’s Complaints Department via post at Trust Headquarters, 225 Old Street, Ashton-under-Lyne, OL6 7SR.Tel: 0161 716 3083 Email: complaints.penninecare@nhs.net

Become a member of our TrustYou can be the voice of your community by electing or becoming a governor, find out more about your local mental health and community services, and receive updates, comment on our plans and get invitations to health events. Tel: 0161 716 3960 Email: ftmembership.penninecare@nhs.net

Alternative formatsIf you need help to understand this information, require it in another format such as large print, spoken (on CD) or Braille, or require it in a different language – speak to a member of staff.

Contact usAudiology Department Floor One, Nye Bevan House Maclure Road Rochdale, OL11 1DN Tel: 01706 261909 (adults) or 01706 261910 (children)Fax: 01706 261911 Email: hmr.audiology@nhs.net SMS (mobile text) available if required, please ask.

Audiology Department Radcliffe Primary Care Centre 69 Church Street WestRadcliffe, Manchester, M26 2SP Tel: 01706 837121 (adults) or 01706 837122 (children)Fax: 01706 261911 Email: pcn-tr.audiologyservicesbury@nhs.net

Audiology Department 4th Floor, Integrated Care Centre New Radcliffe Street Oldham, OL1 1NL Tel: 01706 837120 (adults) or 0161 621 3472 (children)Fax: 01706 261911 (adults) or 0161 621 3523 (children)Email: pcn-tr.oldham-audiology@nhs.net

Audiology ServiceInformation leaflet

The Audiology Service provides hearing and balance care for adults and children in Bury, Heywood, Middleton and Rochdale (HMR) and Oldham. We provide care in various locations in these boroughs and also offer home visits for patients who are housebound. All our services have been accredited as ‘good’ by the United Kingdom Accreditation Service (UKAS).

We work closely with social care and education services as well as volunteer and charity to groups to provide the best possible care.

What do we provide?

Adult Audiology Service:

• Hearing assessment and management for patients over 16 years of age

• Hearing assessment for patients with special needs

• Hearing aids incorporating the latest digital technology

• Hearing aid repair drop-ins

• Hearing and tinnitus rehabilitation

• Dizziness rehabilitation (Available in Rochdale and Bury services)

• Relaxation training therapy

Enhanced Audiology Service:

• Referral for MRI scans (Available in Rochdale services)

• Tinnitus assessment (Available in Rochdale services)

• Dizziness assessment (Available in Bury and Rochdale services)

• Suction clearance of ear wax (Available in Rochdale services)

• Earcare service (Available in Bury services)

Children’s Audiology Service:

• Hearing assessment from birth to 16 years of age

• Hearing assessment for patients with special needs

• Paediatric hearing aid fitting (Available in Rochdale and Oldham services)

• Multi-disciplinary hearing habilitation

• Consultant led medical clinics

• Hearing aid repair drop-ins

How to access the servicePatients can be referred by their GP or other professionals either via the Choose and Book Service, by post or fax. Contact details are overleaf.

GPs referring via Choose and Book should upload referrals onto the following lists for Bury, HMR and Oldham:

• Adult Audiology Hearing and Balance Service

• AQP Adult Audiology Hearing Assessment and Fitting Service

• Paediatric Audiology Hearing and Balance Service

Parents can refer their child by contacting the numbers overleaf.