Attitude · Attitude plays an important part in the daily life of a lodge manager. The following...
Transcript of Attitude · Attitude plays an important part in the daily life of a lodge manager. The following...
– WildlifeCampus – Game Lodge Management Course
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Attitude
Attitude plays an important part in the daily life of a lodge manager.
The following points must always be remembered:
Your attitude at the beginning of a task will determine your success or failure.
It is your attitude towards life that will determine life’s attitude towards you.
You control your attitude. If you are negative, it is because of you, not because of
other people or circumstances.
Treat everybody as the most important person in the world and watch how your
life changes.
Module # 3 – Component # 1
Staff
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– WildlifeCampus – Game Lodge Management Course
This course material is the copyrighted intellectual property of WildlifeCampus. It may not be copied, distributed or
reproduced in any format whatsoever without the express written permission of WildlifeCampus
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Attitude is based on assumption. To change attitude, you must first change your
assumptions.
Develop the attitude that there are more reasons why you should succeed than
why you should fail.
In a crisis, adopt the attitude that “you can”, and solve it.
We become what we think. Radiate the attitude of confidence, of wellbeing, of a
person who knows where they are going.
Success or failure is caused more by mental attitude than mental capacity. To
develop a good attitude, take charge in the morning.
It is not what happens to you in life that is important, it is how you deal with it.
Always remember - working for your safari company breeds loyalty and commitment,
not just among senior staff, but junior staff as well. Interpersonal communications, the
visual impression made by you - that is your presence, along with the sound, tone and
authority of your voice, have far greater effects on others than the actual words.
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– WildlifeCampus – Game Lodge Management Course
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Staff relations
The biggest challenge is to motivate your staff in such a way as to get the best out of
them. Make them understand how important every one of their tasks is and that we
are all one team. The involvement of all staff is essential if you want to manage your
lodge properly. All staff should know minimum standards, policies and procedures and
aim towards maintaining them.
Influence the attitude of your staff and lead by example; through this, your guests will
feel positive towards you, your staff and the company. Staff like to feel important; they
like to get involved and they love recognition. Constantly give them positive strokes.
Look after your staff, teach them your skills and help develop the skills they have.
Delegate some of your responsibilities and see how they react to the challenge.
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– WildlifeCampus – Game Lodge Management Course
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Staffing recommendations
To manage a lodge to minimum standards we recommend the following:
All permanent staff must have valid employment contracts and management staff
must do a trauma/first aid course as soon as they start working.
20-bed lodge - 4 management staff minimum
16-bed lodge - 3 management staff minimum
10 beds or less - 3 management staff minimum (1 senior)
Your safari company may require all new staff to attend a training course at one of
their lodges and may well require them to see as many camps in the country as
possible before they start working. At no stage, should any temporary staff member be
left with the sole responsibility of a camp. All camps should receive at least 2 different
newspapers a week to read what is going on in the world. Relief managers must have
a minimum 2-day hand-over period with managers going on leave. For example, this
may mean that you go on leave on the 2nd or not before your month-end paperwork
is complete and be back in camp on the 29th to help with month-end.
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The following important issues could either motivate or de-motivate your staff:
Carry out regular training/coaching sessions.
Carry out regular performance appraisals, identifying areas for development and
training.
Make recommendations for salary increases for staff under your control.
Organise duty and leave rosters for all staff.
Select a strong compatible team, do not carry deadwood.
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Meetings
Every meeting must be minuted and sent to the relevant personnel at month-end.
They must contain:
The date
Who was present
Category
Comments
Have meetings with your general manager, assistant managers, guides and junior staff
as often as needed. A minimum of once a month with the general manager and
others twice a month.
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– WildlifeCampus – Game Lodge Management Course
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When you have a meeting, you must remember the following:
Try to keep the number of staff at a meeting to a minimum as they like to show off
in front of one another and give management headaches. Always have a
representative or staff spokesman present who will also interpret for those who do
not understand.
Make sure you know what the aim of the meeting is and try and stick to this subject.
Is the meeting the best way of achieving your aim?
Have an agenda. Limit items and write them down. Try to stick to your agenda.
Have start and finish times and stick to them.
Take minutes of the meeting and send them to the relevant personnel. Keep 1
copy for yourself.
Start on time, no matter who has not arrived. If the missing persons have a
responsibility for the first item, start with another.
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– WildlifeCampus – Game Lodge Management Course
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Prevent interruptions. Do not allow people to go off the subject. In other words,
you must be (or have) an effective chairperson in the meeting.
Use listening, summarizing and problem-solving techniques to achieve your aim.
Offer choices if possible.
Give recognition for achievements.
Do not let meetings last longer than what you planned.
Evaluate - Was your aim achieved?
Did everyone contribute?
Did we waste time?
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