Attitude
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Transcript of Attitude
Merwyn FernandezTBMM- 01ATTITUDES (EFFECTS ON CONSUMER BEHAVIOUR)
DEFINITIONSCHARACTERISTICSHOW ARE THEY FORMEDATTITUDE THEORIESNEW MODELS OF ATTITUDERELATIONSHIP BETWEEN ATTITUDE &
BEHAVIOUR
Definitions Attitude (positive – negative, favorable
– unfavorable) is how a person feels towards an object.
Attitudes are learned dispositions to respond to an object in a consistently favorable or unfavorable way.
Important CharacteristicsAttitudes have an object.Attitudes have direction, intensity
& degree.Attitudes have structure.Attitudes are learned.Attitudes have consistency.Attitudes are situational.
How are attitudes formed?Personal experienceNeeds Group AssociationsExposure to mass media
Attitude TheoriesCongruity theoryBalance theoryCognitive dissonance theory
NEW MODELS OF ATTITUDETHE TRI-COMPONENT ATTITUDE
MODEL:a. COGNITIVE COMPONENTb. AFFECTIVE COMPONENTc. CONNOTIVE COMPONENT
NEW MODELS OF ATTITUDEMULTIVARIATE ATTITUDE MODEL
VARIATIONS:a. OBJECTb. BEHAVIOUR MODELc. REASONED ACTION MODELd. AD MODELe. The theory of trying to
consume model
Relationship between Attitude & BehaviorThe factors which could affect
attitude & thus resultant behavior are:
Unforeseen circumstancesTime gapExtent of stabilitySituational factorsStrength of attitudesAccuracy of attitudeConflict of attitudes
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