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Atmosphere Coffee Break: VPD

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Presenter

Joseph BellDirector of Client Services

954.671.6550 Direct866.776.7634 MainJbell@advantone.com

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Advantone at a Glance

WHO WE ARE

• Industry leading Communications as a Service (CaaS) provider - 1986s

• Atmosphere® Cloud Platform Delivers Cloud IVR, Cloud Routing, VACD, VPD

• Scalable solution to 4000+ seats

KEY DIFFERENTIATORS

• Personalized Approach

• Fast Implementations

• Comprehensive Reporting

• Sellable Price Points

• Flexible

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Atmosphere Cloud Contact Center Solution

ACD

ROUTING

IVR

VPD

SCRIPTING

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ATMOSPHERE VPD

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• Campaign list loading and execution

• CRM / Fulfillment system integration

• Live call monitoring and recording with in-call

agent/supervisor chat and whisper

• Dynamic scripting

• Real-time lead updates

• Answering and Fax Machine Detection

• Smart auto dialer with dial level and drop percentage limit

• DNC Scrubbing Tool (Cell Phone Scrub included)

Atmosphere VPD – Key Features

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Atmosphere VPD – Customer Profile

Target Customers: – Telemarketing– Billing/Collections– Lead Generation Organizations– Enterprises and Call Centers looking to enable call-backs and notifications– Notifications & Alerts– Polling & Political Services– Surveys

Verticals:– Direct Response, Retail, Customer Service, Consumer Goods,

Pharmaceutical/Healthcare, Non-Profit Organizations and Financial Services.

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Atmosphere Sample Call Flow

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• Triton is a teleservices company providing outsourced B2B sales, appointment setting, and customer service to their clients.

• While using Atmosphere VPD services, Triton has the flexibility and capacity to perform outbound collection calls, reminders, shipment (fulfillment) notifications and sales campaigns.

Atmosphere VPD – Use Case

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DEMO

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Join us for more Coffee Breaks in March!

Next Coffee Break:

Tuesday, April 26 – 12:00 PM ETTopic: Virtual Automated Call Distributor (VACD)REGISTER HERE

Recorded Coffee Breaks - In case you missed us!• 4/5: IVR(add link)• 4/14 : Routing(add link)

Look for a $5 Starbucks gift card in your email for attending today’s presentation!

Please contact Tom Morra with any Atmosphere questions!Email: tmorra@intelepeer.com Phone: 413-308-3018