ATLONA TECHNOLOGYTechnical Support/Customer Service Training

Atlona has been in business for 8 years, starting with OEM projects

3.5 years ago, Atlona designed it’s own product market

34 people on staff, with 5 engineers Captured large market share in a variety of

markets, such as: Broadcast, Pro AV, Retail and OEM

Introduce solid innovative products into the market

Atlona provides solutions typically missing in most AV systems

ORANGE IGUANA?!BOTH MALE AND FEMALE IGUANAS DEVELOP AN ORANGE COLORATION DURING MATING SEASON TO DISPLAY DOMINANCE OVER THE REST OF THE PACK. THE ONES THAT ARE THE “ALPHA” OR THE BEST OF THE BEST STAY ORANGE ALL YEAR LONG.

ORANGE IGUANA?!BOTH MALE AND FEMALE IGUANAS DEVELOP AN ORANGE COLORATION DURING MATING SEASON TO DISPLAY DOMINANCE OVER THE REST OF THE PACK. THE ONES THAT ARE THE “ALPHA” OR THE BEST OF THE BEST STAY ORANGE ALL YEAR LONG.

ATLONA VS. COMPETITION

Atlona has been consistently first to market without sacrificing quality or using the field to test new products

Most of our products are priced mid-range compared to similar products from competition 

Atlona Technologies is a dynamic manufacturing company poised on the leading edge of Audio Video technology.

TECHNICAL SUPPORT Technical support services attempt to help the user

solve specific problems with a product(s).

Educate the customer while trouble shooting.

Provide High product knowledge while trouble shooting.

Provide a solution for customer in a timely fashion.

Be Pro-Active with the customer.

Re-establish their confidence in ATLONA products.

CUSTOMER SERVICE “Customer service is a series of activities designed to

enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.“

Provide assistance for customer inquires regarding all operations of ATLONA.

Direct the customer to the correct department.

Ensure High quality customer service.

“Treat the Customer how you would like to be treated!”

Always Close, By asking if all there questions were answered, and if their all their problems were resolved today.

PHONE CALLS AND EMAIL(TECH AND CUSTOMER SERVICE.)

Technical Support Customer Service

**ALWAYS CHECK ALL VOICE MAILS AND EMAILS THROUGHOUT THE DAY! ESPECIALLY WHEN YOU ARRIVE,

AND WHEN YOU DEPART FROM WORK.**

REVIEW TECHNICAL/CUSTOMER SERVICE SUPPORT

Technical support services attempt to help the user solve specific problems with a product(s).

Educate the customer while trouble shooting.

Provide a solution for customer in a timely fashion.

Re-establish their confidence in ATLONA products.

Provide assistance for customer inquires regarding all operations of ATLONA.

Direct the customer to the correct department.

Ensure High quality customer service.

“Treat the Customer how you would like to be treated!”

Always Close, By asking if all there questions were answered, and if their all their problems were resolved today.

Technical SupportCustomer Service Support

ATLONA TECHNOLOGYProduct Training: Over View of AV knowledge and Terms

EDID

EDID stands for Extended Display Information Data. This is the data contained on each DVI display or HDMI sink.

The source device checks the display’s DVI or HDMI port for the presence of an EDID prom and uses the information inside to optimize the output video and/or audio format. All sink devices compliant to the DVI or HDMI specification must implement EDID.

DDC

DDC stands for Display Data Channel. In a video system, the vast majority of information flow occurs from a source to a sink where the video and/or audio travels. DDC provides a back channel from the sink to the source to indicate events like hot-plug. In addition, it allows the sink to communicate its display output capabilities back to the originating source device. Without this feature, devices like graphics cards or DVD players would have to guess at what video/audio formats a display would like to see. The DDC specification is currently at rev DDC-CI and is available from VESA (www.vesa.org).

HDMI

HDMI:HDMI (High-Definition Multimedia Interface) is a compact audio/video interface for transmitting uncompressed digital data.[1] It represents a digital alternative to consumer analog standards, such as radio frequency (RF) coaxial cable, composite video, S-Video, SCART, component video, D-Terminal, or VGA.

DVI

The Digital Visual Interface (DVI) is a video interface standard designed to provide very high visual quality on digital display devices such as flat panel LCD computer displays and digital projectors.

It is designed for carrying uncompressed digital video data to a display. It is partially compatible with the High-Definition Multimedia Interface (HDMI) standard in digital mode (DVI-D), and VGA in analog mode (DVI-A).

VGA

VGA: Video Graphics Array (VGA) refers specifically to the display hardware first introduced with the IBM PS/2 line of computers in 1987,[1] but through its widespread adoption has also come to mean either an analog computer display standard, the 15-pin D-subminiature VGA connector or the 640×480 resolution itself. While this resolution was superseded in the personal computer market in the 1990's, it is becoming a popular resolution on mobile devices.[2]

COMPOSITE

COMPOSITE: Composite video is the format of an analog television (picture only) signal before it is combined with a sound signal and modulated onto an RF carrier.

It is usually in standard formats such as NTSC, PAL, and SECAM. It is a composite of three source signals called Y, U and V (together referred to as YUV) with sync pulses. Y represents the brightness or luminance of the picture and includes synchronizing pulses, so that by itself it could be displayed as a monochrome picture. U and V represent hue and saturation or chrominance; between them they carry the color information.

COMPONENT

Component video is a video signal that has been split into two or more components. In popular use, it refers to a type of analog video information that is transmitted or stored as three separate signals.

Component video can be contrasted with composite video (NTSC, PAL or SECAM) in which all the video information is combined into a single line-level signal. Like composite, component-video cables do not carry audio and are often paired with audio cables.

S-VIDEO

Separate Video[1], more commonly known as S-Video, also called Y/C, and sometimes incorrectly [2] referred to as Super Video[3], is an analog video signal that carries video data as two separate signals: luma (luminance) and chroma (color).

This differs from composite video, which carries picture information as a single lower-quality signal, and component video, which carries picture information as three separate higher-quality signals. S-Video carries standard definition video (typically at 480i or 576i resolution), but does not carry audio on the same cable.

RESULTIONS FOR COMPUTERS

RESULUTIONS FOR TELEVISONS

High-definition video or HD video refers to any video system of higher resolution than standard-definition (SD) video, and most commonly involves display resolutions of 1,280×720 pixels (720p) or 1,920×1,080 pixels (1080i/1080p).

Standard-definition television (or SDTV) is a television system that has a resolution that meets standards but not considered either or neither enhanced-definition television (EDTV) or high-definition television (HDTV).

568B CAT5/6 TERMINATION

FIBER OPTICS

An optical fiber is made up of the core (carries the light pulses), the cladding (reflects the light pulses back into the core) and the buffer coating (protects the core and cladding from moisture, damage, etc.).

ATLONA TECHNOLOGY Product Training: Cables

PRODUCT CATEGORIES

CABLES

CABLES

Round

Flat

Plenum

1.3 & 1.4 Certified

ROHS, UL, CL2, 24K Gold plated Connectors.

HDMI

AT14030B-2

AT14032B-1

ATP14029L-15

CABLES

Single and Dual Link

DVI “Twisted pair” cable construction

UL and CL2 rated

High-Density triple shielding for maximum rejection of EMI and RFI

DVI/Plenum Dual Link DVI

ATP-14009L-15

AT-14010

ATD-14010L-15

CABLES

Bi-Directional

24k Gold Plated

UL CL2 Rated

Supports 1080p/1920x1200

DVI TO HDMI/HDMI TO DVI

AT14020-1

CABLES

Full digital audio signal, and supports HDCP AND DPCP

24k Gold plated connectors

ROHS Rated

UL CL2 Certified

Supported Resolutions: HDTV (all resolutions up to 1080p) Computer: (all resolutions up to WQXGA 2560x1600)

DISPLAYPORT MINI-DISPLAYPORT

Max. Resolution: up to 3840x2160

Display Port type: 1.2 the latest

Connects Many New Apple laptop or Desktops to monitors with mini display port

.

CABLES

HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution WUXGA 1920x1200) 24k Gold Plated RGB ( VGA ) connectors

10mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs

VGA VGA TO DVI

HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution UXGA 1920x1200) 24k Gold Plated RGB ( VGA ) connector 24k Gold Plated RGB ( DVI-A ) connector

10mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs

CABLES

RGBHV definition: Red, green, blue, horizontal, and vertical sync.

HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution 2048 x 2048) Five BNC male to RGB ( VGA ) male 24k Gold Plated BNC connectors 24k Gold Plated RGB connector

Usable in opposite direction.

RGBHV(BNC) TO VGA.

VGA - RGBHV(BNC) VGA-COMPONENT

HDTV Compatible ( max resolution 1080p ) Triple RCA male to RGB male 24k Gold Plated 8-cut RCA connectors 24k Gold Plated RGB connector

9mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs

CABLES

Most common and the most universal connection that can be found in every home theater system.

Triple RCA male to Triple RCA male 24k Gold Plated connectors

UL standard rated CL 2 standard rated

COMPONENT COMPOSITE

A/V cable is specially designed to transfer analog video signal.

24k Gold Plated connectors composite audio/video cables in

our ULTRA SERIES have the following advantages: 1) Higher Density Shielding; 2) Higher Purity conductors; 3) Nylon Sleeve; 4) UL CL2 rating.

CABLES

Primarily used to interconnect video equipment like S-VHS players, DVD players, TV’s, audio/video receivers, cable and satellite receivers and any other type of equipment that can use this connection.

UL standard rated CL2 standard rated

24K Gold Plated connectors

Exclusively for our European customers our top end, SCART to SCART, triple shielded cable with Gold connectors.

Ideal for connecting DVD players, VHS players, satellite and cable boxes, LCD's, projectors, Plasma displays, HDTV's and much more.

24k gold plated connectors Oxygen Free Copper conductor cable

S-VIDEO SCART

CABLES

FLAT ROUND 10,12,14,16 GUAGE COPPER FREE

Optical Coaxial Analog Stereo Sub Woofer 6-Channel Audio

Cable

SPEAKER AUDIO

CABLES

Speaker

Subwoofer

Analog StereoCoaxial

Optical6-Channel

CABLES

XLR TO XLR CABLES

8-CHANNEL SNAKE CABLES

SPEAKON CABLES

ADAPTERS

PRO AUDIO

ATLONA TECHNOLOGY PRODUCT TRAINING: Adapters and Connectors

ADAPTERS AND CONNECTORS

24k Gold Plated DVI-D

High-Purity single-strand Copper conductors 100% Aluminum/Mylar shield

2 Nuts on the each DVI side of the adapter to secure adapter to the cable

HDMI AND DVI

ADAPTERS AND CONNECTORS

Display Port type: 1.2 the latest

designed for connecting Apple Computers/Monitors to Dell/HP Computers/Monitors. 

1920x1200 or 1080p-3840x2160

DISPLAYPORT/MINI DISPLAY PORT

ADAPTERS AND CONNECTORS

Panel Mount screw threads VGA female to VGA female High Quality, VGA coupler. 15-pin

(female) to 15-pin (female).

VGA COMPONENT

Gold Plated Triple RCA female to Triple RCA female Color coded to Red/Green/Blue (RGB)

Gold RCA coupler. RGB style. Triple RCA (female) to triple RCA (female)

ADAPTERS AND CONNECTORS

Atlona's BNC connector is a perfect solution for those who want to make custom cables. Great quality gold plated BNC connector is designed to work with any type of RG6, RG59 or RG58 wire.

Solder Type Gold Plated 24K Gold Plated Connector

High Quality. Gold RCA coupler. Triple RCA (female) to RCA (female)

Gold Plated Triple RCA female to Triple

RCA female

BNC RCA

ATLONA TECHNOLOGYPRODUCT TRAINING: ACCESSORIES

ASSCESSORIES

HDMI / Single & Dual

COMPONENT With Audio

SPEAKERS

SPEAKER/VIDEO WALL PLATES

ASSCESSORIES LCD & PLASMA MOUNTS

LCD & PLASMA CEILING MOUNTS

Projector Mount

Stand

ASSCESSORIES

Power Plugs

Power Cords

Remotes

ATLONA TECHNOLOGYPRODUCT TRAINING: Switchers/Splitters/Amplifiers

SWITCHERS, SPLITTERS, AMPLIFIERS

SWITCHERS, SPLITTERS, AMPLIFIERS

3D CAPABLE

HDMI 1.3

HDCP COMPLIANT

SUPPORT 1080P

CAN RUN OFF CAT5/6 EXTENDERS.

PASSIVE AND ACTIVE

MATRIX CAPABLE

HDMI

SWITCHERS, SPLITTERS, AMPLIFIERS

Support High Resolution up to 1920x1200

Audio capable

Matrix capable

DVI

SWITCHERS, SPLITTERS, AMPLIFIERS

Passes High resolutions 1600x1200

With or Without Audio

Matrix able

BNC Connections available

Compatible Formats: RGBHV, YPrPb, RGB, Composite

VGA RGBHV

SWITCHERS, SPLITTERS, AMPLIFIERS

Support High Definition up to 1080p

Digital Audio

Compatible with PAL, SECAM AND NTSC.

Matrix able

High Video Bandwidth!

Carries signal to very long distances.

Compatible with PAL, SECAM AND NTSC.

Audio available as well

Matrix able

COMPONENT COMPOSITE

SWITCHERS, SPLITTERS, AMPLIFIERS

Very high resolutions up to 1080p

Matrix able

High Band Width

BNC Female connections

S-VIDEO BNC

SWITCHERS, SPLITTERS, AMPLIFIERS

High Band Width

Synchronizes input and output

Audio support available

3g/HD/SD SDI

SWITCHERS, SPLITTERS, AMPLIFIERS

Supports resolutions up to 2560 x 1600

Supports EDID switching and settings

Audio with USB

MINI DISPLAY PORT

SWITCHERS, SPLITTERS, AMPLIFIERS

ATLONA TECHNOLOGYProduct Training: Extenders

EXTENDERS

PASSIVE AND ACTIVE

EXTEND WITH CAT5/6/7

HIGH RESULTION UP TO 1080P

LONG DISTANCE RUNS

AUDIO AVAILABLE

HDMI AND DVI

EXTENDERS

PASSIVE AND ACTIVE

EXTENDS RESULTIONS UP TO 1920X1200

AUDIO AVAILABLE

VGA

EXTENDERS

PASSIVE AND ACTIVE Supports component

composite video and L/R stereo audio

Long Transmission distances

AUDIO CAPABLE

PASSIVE AND ACTIVE

EXTENDS VIDEO TO LONG RUNS

AUDIO CAPABLE

COMPONENT COMPOSITE

EXTENDERS

Long distance up to 10 KM.

L-C Type fiber optic High Resolutions

Extend RS232 signal up to 825 ft.

3G/HD/SD SDI RS232

EXTENDERS

Extends Mini display port up to long distances.

Supports High Resolution

Mini Display Port FIBER

FIBER EXTENTION AVAILABLE TO!

VGA, DVI, 3GSDI, AND Much more!

ATLONA TECHNOLOGYProduct Training: Converters and Scalers

CONVERTERS AND SCALERS

Display VGA signal to TV’S High resolutions up to

1080p Wireless and Wired Audio available Scales Picture

Convert PAL to NTSC or NTSC to PAL

Supports High resolution

Scales pictures All sorts of connections

PC TO TV PAL AND NTSC

CONVERTERS AND SCALERS

Convert optical to coaxial

Convert analog to digital

Converts DVI signal to Mini Display Port

Converts HDMI to Mini display port

Scales picture.

AUDIO ONLY Mini Display Port

CONVERTERS AND SCALERS

Converts and scales different signals to HDMI.

Passive and Active Supports High

Resolution up to 1080p

Converts and scales different signals to DVI.

Supports High Resolutions

HDMI DVI

CONVERTERS AND SCALERS

SUPPORTS HIGH RESULTION

CONVERTS DIFFERENT SIGNALS TO VGA

AUDIO CAPABLE

SUPPORTS HIGH RESULTION

CONVERTS DIFFERENT SIGNALS TOCOMPONENT

AUDIO CAPABLE

VGA COMPONENT

CONVERTERS AND SCALERS

Supports 1080P HDCP compliant on

some models* Extremely fast

conversion

3G/HD/SD-SDI

ATLONA TECHNOLOGYProduct Training: Wireless Products

WIRELESS

Supports Resolution up to 720 P

Extends Wireless 30 ft

Passes VGA or HDMI with Audio

ATLONA TECHNOLOGYProduct Training:

3D Capable/Signal Generators/Display

3D CAPABLE

SUPPORTS 3D CONTENT

Passive and Active

High resolution and quality

3D HDMI

SIGNAL GENERATOR

Atlona Technologies AT-3GSDI500 3G/HD/SD-SDI Pattern Generator is an advanced SDI pattern generator with multi-format (3G/HD/SD) and multi-pattern support. Besides still and moving video test patterns, other features such as audio (SMPTE-291M) are also provided.

GENERATOR

DISPLAY

SUPPORTS 1080P

EDID MEMORY

HDMI 1.3B

BUILT IN SPEAKER

DISPLAY

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