Delivering World-Class Documentation and Support Through Confluence - Atlassian Summit 2010
Atlassian Summit 2012 - Confluence for the Evolving Project Management Office
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description
This presentation tells the story of a Confluence makeover that involved taking a failing, misused wiki and transforming it to support the needs of an evolving Project Management Office (PMO). From this case study, themes emerged that illuminate the practices which turn a wiki from the wrong side of the tracks to an indispensable resource for the PMO. I align features (and plug-ins) in Confluence with the practices I learned that will make projects run smoothly. I describe how Confluence can be used to enhance the mission of the Project Management Office (PMO). I identify different PMO value models and outline the major functions in relation to how they can be facilitated by Confluence. I compare varying approaches to the use of Confluence from small to large knowledge management needs. I describe how transparency can be achieved in project governance with the use of Confluence. I offer some insight into project auditing and business alignment using Confluence. I also describe how confluence can be used to strengthen operational resiliency. Through my description of this authentic case study, I lay-out best practices to using features in Confluence to support the functions of a Project Management Office.
Transcript of Atlassian Summit 2012 - Confluence for the Evolving Project Management Office
Confluence for the Evolving Project Management Office (PMO)
Sandra Toner, Configuration AnalystUltra- Special Operations Technology, Inc.
Intro to the PMOGood Wiki -Bad Wiki
PMO Functional Areas
Agenda
The PMO
It is what it is!An organizational body or entity assigned various responsibilities related to the centralized and coordinated management of those
projects under its domain.
-PMI PMBOK Guide
PMO Value Models
I’m a mess. People
don’t trust me.
I’m very useful. People rely on
me.
http://fugato.net/wp-content/goofuselect.jpg
Ask yourself…
who can see or do specific things
what content goes where
how is QA performed
which practices are preferred
You can't turn a herd of turtles
into a twenty-mule work team.
L. Todryk
PMO Functional Areas
PMO Functional AreasPractice ManagementInfrastructure ManagementResource ManagementContinuity ManagementBusiness Alignment
Process and Practice
“Trying to manage a project without project
management is like trying to play a game without a game
plan.”K. Tate (PMI)
Methodology Transparency
•PM Process Guide
•PM Practice Guide
•PM Toolkit
•PM Glossary
Critical Processes Best Practices
Infrastructure
INFRASTRUCTURE DEFINITION
Governance
•PMO Charter and Policies
•Structure
•Control Board Activity
http://360vendormanagement.com/wp-content/uploads/2009/12/outsourcing-governance-organization-design.jpg
Assessment
•Competency, Capability, and Maturity
•Audit
http://www.graphicpartners.com/images/quality_assurance.jpg
PMO CharterIdentify RolesBaseline for Assessment
Project ClassificationsControl BoardAudit Plan and
Results
Resource Herding
http://www.moillusions.com/wp-content/uploads/2011/12/Optical-Illusion-Cows.jpg
Project Resources
•Identify and Assign
•Performance
http://humancapitaladviser.com/wp-content/uploads/2012/02/human_resources.jpg
Resource Development
•Training
•Teaming
http://wiki.opscode.com/download/attachments/1179732/resource-definition.jpg
Resource TrackingTeam Recognition
Resource UtilizationSkill Gaps
PM Team Tools
Continuity
“Continuity does not rule out fresh approaches to
fresh situations.”-Dean Rusk
Career Development
•Mentoring
•Knowledge Transfer
http://career.washcoll.edu/Career%20Fair/annualcareerfair.php
Highly Effective Models
Partner with HR
Mentorship EngagementRole-based Procedures
http://www.patrickdowney.com/media/line-up-coll.jpg
Business AlignmentThe success of the Rat Pack was due to the
camaraderie, the three guys who work together and kid each other and
love each other.Sammy Davis, Jr.
http://3.bp.blogspot.com/-6uCPCSkJuPI/T5ewLIGW-_I/AAAAAAAAFm0/VI3SDsXd9xU/s1600/anonymous-the-rat-pack-8401038.jpg
Relationships
•Stakeholders
http://blog.mindjet.com/wp-images/user_images/Success.jpg
Facilitate Communication
Participation Expectations
#summit12
Confluence is only as useful as you
create it to be. Plan it. Be
transparent. Audit it. Be consistent.
Use it.
Thank you!
