Atlanta RPO Update
26
Atlanta RPO Update _____________________________ March 6, 2008 Linda McAllister Chief, Education Liaison Officer
description
_____________________________ March 6, 2008 Linda McAllister Chief, Education Liaison Officer. Atlanta RPO Update. Buffalo. (Foreign Schools). St. Louis. Muskogee. Atlanta. (PR and VI). (AK , HI, Guam Samoa, and Manila). Education Processing Office. Structure and Staffing. - PowerPoint PPT Presentation
Transcript of Atlanta RPO Update
Atlanta RPO Update
_____________________________March 6, 2008
Linda McAllisterChief, Education Liaison
Officer
Structure and Staffing
Atlanta
(PR and VI)
St. Louis
Buffalo
(Foreign Schools)Muskogee
(AK , HI, Guam Samoa, and Manila) Education Processing Office
Structure and Staffing
Education Officer
Training and QualityControl
Chief, Claims Processing Section
Chief, Customer Service Section
Chief, Outreach Section
Original Claims Processing Unit
Supplemental Claims Processing Unit
Special Projects Unit
Support Unit
Interview Activity (phones and walk-ins)
Inquiry Resolution Activity
Congressional Correspondence
Committee on Waivers
Compliance and Liaison Unit
Work Study Unit
148 Employees Authorized
Division Performance
Fiscal Year 2007
Target Actual
Original Claims Timeliness 25 days 36.6 days
Supplemental Claims Timeliness 13 days 14.8 days
Payment Accuracy 95.0% 94.1%
Blocked Call Rate 20.0% 9.0%
Abandoned Call Rate 10.0% 6.6%
Division Performance
Fiscal Year 2008
Target Actual
Original Claims Timeliness 22 days 27.6 days
Supplemental Claims Timeliness 12 days 11.9 days
Payment Accuracy 95.0% 94.3%
Blocked Call Rate 12.0% 14.1%
Abandoned Call Rate 7.0% 11.9%
Division Performance
11,582 claims
63 inquiries
Pending Inventory as of 2/19/08
Structure and Staffing
Claims received- 1.6 million nationwide- 318,000 in our jurisdiction
Claims processed- 1.4 million nationwide- 277,000 in our jurisdiction- 14% increase over FY06
Active trainees- 101,444 in our jurisdiction- 19.3% of individuals trained nationwide
FY07 RPO Education Benefits
Puerto Rico Active Schools & Trainees
TraineesCH 30 = 626CH 31 = 217CH 35 = 1175CH 1606 = 631CH 1607 = 456Total = 3105
Schools – 66 IHL’s and 12 NCD’s
Workflow
Upstream- Hard copy documents- VONAPP claims- VA Once certifications
Downstream- Original claims- Supplemental claims- Special Projects
Claims Processing
Workflow
Electronic Receipts
VA Once Certifications
- Monday – School submits electronic certification
- Tuesday – Electronic certification processed through ECAP
- Wednesday – Status code changes to 5A or 5M and electronic certification is visible in TIMS
Workflow
Electronic Receipts
5A – Certification processed by ECAP with no human intervention
- Only Chapter 30 claims- Payment issued within 3 – 5 business days
with direct deposit- Approximately 10 – 15% of the Chapter 30
electronic certifications
Workflow
Electronic Receipts
5M – Certification referred for manual processing by a VCE
- Referral based on certification information and VA information
- Includes Chapter 30 claimants entitled to kickers and $600 contribution
- Subject to average processing delays
VAONCE
VAONCE now sends an e-mail to your student when you submit an enrollment certification
Go to Admin to include this option
Include student’s e-mail address on the Bio page
CH 1607 Monthly Verification
April 1, 2008
CH 1607 required to verify their enrollment in order to receive payment
WAVE is the best way to verify (24/7) Automated telephone (24/7) Claimants will be informed at the end of
Feb and Mar
Customer Service
Education Call Center- Staffed by VA employees at the Muskogee RPO.
- Buffalo RPO transferred in January 2008
- . Email inquiries handled by local RPO.
April 2008 Atlanta calls to Muskogee
Customer Service
Really Simple Syndication (RSS) on the Web
- A way to receive breaking information without going back to the website.
- New information is automatically delivered to your desktop.
- More information at www.gibill.va.gov.
Address Changes and Direct Deposit
Individuals training under Chapters 30, 1606 and 1607 may receive direct deposit
National Direct Deposit Center1-877-838-2778
GI Bill Toll-free Line1-888-442-4551
Self-service Optionswww.gibill.va.gov
Claimant specific benefit information may be viewed via the WAVE link
WAVE information will be updated after a claim is processed
WAVE information may also be found under the VA Data tab in VA Once
Answers to FAQs via “Ask a Question” link on GI Bill website
WAVE
ENHANCEMENT: Users can now click the “Check Pending Documents” link from the Homepage to see if there is a claim pending in VA’s electronic folder.
If no documents are pending, the following message is displayed:
We currently do not show a claim pending. If you recently submitted your claim, WAVE may not have been updated yet. Please allow for mail time plus 3 - 5 business days. Check back periodically to confirm receipt.
If you have had a claim pending, but it is no longer reflected on this page, it may have been recently completed. Please check under Benefit Status to see if your enrollment data has been updated.
Claimants may establish secure account for claim specific inquiries
Certifying Officials may submit claim specific inquiries
Priority responses to registered Certifying Officials
RPO Inquiries
Contact Us
GI Bill websitewww.gibill.va.gov
GI Bill toll-free line1-888-442-4551
Monthly enrollment verification1-877-823-2378
Direct Deposit1-877-838-2778
Contact Us
Having a problem with the toll-free line?
Unable to reach an Education Case Manager and really in need of assistance?
Experiencing a hardship?
Are you or your students…
Contact Us
Chris Richardson, Section [email protected]
Sam Miller-Walton, Unit [email protected]
Cindy Navarre, Senior Veterans Claims [email protected]
Clairmont Barnes, Senior Veterans Claims [email protected]
RPO CONFERENCE 2009
March 31, 2009 – April 3, 2009 (Tentative)
Crown Plaza Ravinia
www.cpravinia.comMeet with other school officials
Presentations by RPO officials
RPO Tour
Questions
